by twochickswithasidehustle | Jul 11, 2024 | Uncategorized
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!
- Start Date: July 29, 2024
- Train and work remotely from anywhere in Utah
- Training: Three weeks (10AM – 5 PM MST, M-F)
- Full-time (40 hours per week)
- Shifts available between 5 AM – 11 PM MST
- Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
- Required weekend shift
Why you’ll love us
- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
What you’ll do
- Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
- Consult customers on enhancing the value of their contact lens purchase
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Provide top notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What you’ll need
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Ability to show up to work on time and work your scheduled shift
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
by twochickswithasidehustle | Jul 9, 2024 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In oover 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
- Must maintain a general understanding of policies and procedures
- Possess strong interpersonal skills using tact, patience and courtesy
- Maintain the ability to collect, research, organize and analyze data
- Possess the ability to work as a team member, but also independently at times with limited direction
- Successful at working in a fast-paced environment
- Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines
Required Experience:
- High School Diploma or equivalent required
- At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
- Must be proficient in data entry skills including keyboard, mouse, 10 key pad
- Basic knowledge of Microsoft Office
This is a remote position, but you must reside in the state of Ohio.
Schedule starts at 4am!
You must be able to pass a data entry assessment. Assessment will be sent to the candidate prior to interview.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
by twochickswithasidehustle | Jul 8, 2024 | Uncategorized
About us
Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 – 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.
About the role
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members.
What your day to day will look like:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave.
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
- Actively participate in team meetings providing feedback, solutions and suggestions.
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
- Partner with our internal payroll teams to ensure employees are paid accurately and on time.
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat).
Attributes of a successful candidate who will excel at supporting our customers:
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- You excel in active listening, empathy, and approachability.
- Be comfortable moving between multiple tasks in a quick succession.
- Maintains internal systems and processes.
In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions.
- Evaluate our impact throughout the lifecycle of each leave.
- Implement process improvements to resolve inefficiencies and address customer pain points.
- Provide and seek negative and positive specific feedback to your peers, supporting your team’s growth and development.
About you
- Superior organization skills and detail-oriented. You’re able to track various tasks from different leaves and ensure nothing gets lost.
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls.
- People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills. More than 2 years of client-facing experience where relationship-building is valued.
- Learner’s mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment.
- Proactive. You’re always anticipating what might come next and how better to support the Leave Specialist team.
- Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient.
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.
- Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks.
- Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion.
by twochickswithasidehustle | Jul 8, 2024 | Uncategorized
About Slickdeals:
On a mission to bring the joy of discovering a great deal to shoppers, Slickdeals thrives on the active participation of its 12-million-strong community. Users share, upvote, and uncover the best prices on popular products from trustworthy brands.
With a robust track record of 24 years in business, marked by profitability and a thriving community that has saved more than $10 billion, Slickdeals is currently undergoing a transformation. As we evolve into a daily shopping destination for millions more, joining Slickdeals presents an exciting opportunity for entrepreneurially-minded builders to create an innovative deal discovery platform.
The Purpose:
This is a contract position with TCW in partnership with Slickdeals. As a member of the Moderator Team, you will be responsible for ensuring content on the site abides by the governing rules, policies and guidelines. This includes responding directly to reports from the community of potential violations as well as otherwise identifying content that is disallowed. Moderators are expected to work closely with other teams, such as the Deal Editors, Forum QA, Business Development, and Product teams, to address any discovered issues for which those teams are responsible. Moderators also respond to questions and requests posed by members of the community both on the site and via other channels. A successful member of the Moderator team will be someone that has exceptional communication skills, is adept in arbitrating disputes and de-escalating tense situations, and acts as an ambassador for the site and its community.
What You’ll Do:
- Directly act upon and respond to reports from members of the community regarding potential violations of policies, rules, and guidelines governing the site and/or specific forums
- Proactively monitor for violations of policies, rules, and guidelines governing the site and/or specific forums
- Thoroughly document infractions made by users or merchants
- Issue formal notifications, warnings, or bans to users of the site due to discovered infractions
- Respond to protests of notifications, warnings, or bans issued to members of the community
- Identify patterns associated with spamming and shilling
- Arbitrate disputes between members of the community
- Communicate with other teams any issues identified for which those teams are responsible
- Maintain knowledge of current rules, policies, and guidelines
- Assist with requests for account closures
- Serve as an ambassador of the site and its community
What We’re Looking For:
Required Experience:
- High school diploma or equivalent
- Possess exceptional interpersonal skills
- Has strong communication skills
- Has considerable experience with arbitrating disagreements
- Has a “thick skin”
- Is adept at authoring detailed documentation
Preferred Experience:
- Bachelor’s degree or greater
- Proficiency with Google Docs and Sheets
- Knowledge of internet based terms and technologies such as IP, VPN, etc.
- Thorough understanding of the Slickdeals community and its culture
- Experience with moderating forum-based communities
LOCATION: Remote in the US
Candidates must be eligible to work in the United States.
Hours: (Friday-Tuesday 12AM-8AM PST)
Work Authorization
Candidates must be eligible to work in the United States.
TCW & Slickdeals are Equal Opportunity Employers; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the “Ban the Box” legislation. We may access publicly available information as part of your application.
by twochickswithasidehustle | Jul 8, 2024 | Uncategorized
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc.’s storytellers, Marketing and Communication sets the brand tone. A creative force of specialists tell Nike’s stories of innovation and sport through advertising, brand strategy, digital engagement and product presentation. Using channels ranging from retail stores to social media, Marketing & Communication teams connect the science and art of Nike innovations to the hearts and minds of athletes around the world.
Open to remote work except in South Dakota, Vermont and West Virginia.
The annual base salary for this position ranges from $62,200.00 in our lowest geographic market to $139,200.00 in our highest geographic market. Actual salary will vary based on a candidate’s location, qualifications, skills and experience.
Information about benefits can be found here.
Nike’s North America Consumer Care team is passionate about creating opportunities to deliver outstanding consumer experiences. Consumer Care members are on the front-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*! With a continuous focus on “getting the win” for all consumers, the CC Team is organized, nimble, able to effectively prioritize, and passionate about using their understanding of the consumer journey to create and preserve lasting brand loyalty.
Who are we looking for
As a North America Digital Content Creator, you’ll support the world’s most iconic athletic brand by arming our consumer care teams with the knowledge they need to help consumers get the most out of their Nike experience! This role will be part of a flexible, fast-moving culture made up of versatile teammates who prize collaboration, but who also have the individual confidence to take on complex independent projects. We need a skilled writer who can explain complex tasks in simple terms and use the correct voice. The ability to create content in different mediums – video editing, filming, graphic design, and deck building are included in your daily duties.
What will you work on
Our Digital Content Creator will be involved in many different projects. This person will research, write and edit digital content targeted at internal consumer care audiences. Collaborating with internal partners on content needs, based on product and business developments across the company will be required. You’ll handle existing content and be on call to make timely updates when needed for our front-line support. Our writer will continually respond to internal feedback on content, make updates to existing content, or craft new content when appropriate.
The right candidate will need to adapt to different learning styles and the modern functionality of videos as references. Video filming, ability to edit, and build new and exciting ways to engage our front-line support and Athletes is an exciting part of this role.
A typical day consists of updating current content and procedures, creating new posts to notify athletes of current events, determining how to appropriately handle consumer questions with suggested verbiage, and attending cross-functional meetings to make sure we’re as informed as possible for the Athlete and consumer experience.
Who will you work with
You will have close relationships with our Call Center Leadership and Athletes as well as our WHQ Leadership/Athletes – providing key information for accelerating our sales and voice of consumer growth. Connection to Global Content Teams will be essential as well to ensure content is consistent globally. Training, Quality Assurance, Service Experience, NA/Global Training, and the Elite Service Team will be everyday partners.
What you bring
- Bachelors degree in Journalism, English, Marketing or Communications or equivalent combination of relevant education, experience and training
- Minimum of 2 years of professional experience in content creation, copywriting or journalism; experience in a customer service contact center or in other customer service roles a plus.
- Experience writing for a brand, along with a deep understanding of applying brand voice.
- Experience serving clients or customers and adept at relationship-building. You’ll need to understand a service-based approach and possess the ability to maintain composure in tense situations, as well as the capacity to empathize with others.
- Experience working with tight deadlines and the ability to coordinate and prioritize projects to make sure concurrent projects are finished on time.
- Outstanding grammar and experience with copyediting.
- The ability to maintain discretion with sensitive information and to display sound judgment.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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