Part-time Provider Success Coordinator

by twochickswithasidehustle | Jul 14, 2024 | Uncategorized

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for a Part-Time Provider Success Coordinator to join the Provider Operations team. The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Provider Success Coordinator will be primarily responsible for providing outstanding support to our providers via email and live interactions via Zoom and phone.  We are very busy building the absolute best place for mental health providers to practice, and we believe outstanding, unparalleled support is the backbone of that mission.  This role will report to the Provider Success Team Lead.

What you’ll be doing:

• Serve as the escalation point for requests from Spring Health Providers by resolving complex support tickets in Zendesk
• Become an expert in Compass, the Spring Health EHR, and deliver excellent technical troubleshooting and retraining to providers navigating the new platform
• Support providers in navigating complexities of billing, ensuring on-time and accurate payment
• Coordinate with partner teams to ensure questions are routed to the right subject matter experts and resolved as quickly as possible
• Drive the continuous improvement of the Provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships
• Partner with the Provider Success team to improve internal processes and build resources to help us efficiently and effectively surprise and delight our providers
• Conduct provider-related data analyses and reporting
• Manage provider data input across relevant systems & tracking documents
• Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication
• Assist in the training and mentorship of new Provider Success team members

What success looks like in this role:

• Meeting daily, weekly and monthly productivity targets
• Adhering to quality assurance expectations
• Maintaining a comprehensive understanding of Spring Health platforms and operational processes, especially as these systems evolve

What we expect from you:

• At least 1 year of experience in email support, customer service, project coordination, or administrative role, with a focus on technical or IT support
• Comfort and excitement with queue-based support execution, along with a commitment to improving support structures
• Outstanding written & verbal communication skills with teammates and providers at all levels
• Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment
• High level of attention to detail
• A thoughtful and collaborative approach to problem solving
• Humility, resourcefulness, ambition, professionalism
• Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system is a plus
• Experience working with ZenDesk, SalesForce or similar customer service platforms a plus
• Capable of handling a substantial increase in provider inquiries by delivering timely responses and demonstrating a customer service-oriented approach, along with effective troubleshooting abilities
• Motivated to achieve or surpass KPIs based on data, and adept at providing solutions to align with team goals

The target base salary range for this position is $26.05 – $32.18, and is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Part Time HRIS Analyst – Corporate Human Resources Team

by twochickswithasidehustle | Jul 12, 2024 | Uncategorized

Part Time HRIS Analyst – Corporate Human Resources Team

Location: This position will be remote in the United States (East Coast preferred) with the possibility of working from one of our offices on a hybrid basis (if geographically convenient).

Part Time: 20 – 25 Hours per Week (most of which should be during normal core business hours)

Compensation: $30 – 35 / Hour based on level of skillBlueVoyant is seeking a part-timeHRIS Data Analyst to assist with implementing new information systems for improved analytics and reporting. This position will enable a talented individual to collaborate with some of the best minds in the cybersecurity industry and gain invaluable experience working in a fast-paced start-up environment. You will be asked to apply existing knowledge and learn new skill sets to support and further develop HR and analytics capabilities. If you thrive on data visualization and programming support in a dynamic HRIS environment, this role is your gateway to influencing strategic workforce efforts.

Ideal candidates will:

• Be eager to learn about data, HR, industry best business practices, and other exciting topics at the cutting edge of cybersecurity start-up development.
• Thrive in our small, fast-paced, employee-focused environment.
• Collaborate with individuals from across our department, globally.
• Present ideas in business-friendly and user-friendly language.
• Understand how business needs translate into data requirements. Identify and address gaps and data quality in partnership with other teams.
• Follow a disciplined workflow driven by well-defined requirements.
• Demonstrate ownership of tasks with escalation as needed.
• Relentlessly push for successful operational outcomes.
• Possesses high level of integrity and reliability.
• Have the ability to handle confidential, sensitive HR data.

Qualifications:

• Advanced experience with Microsoft Excel and Microsoft Suite.
• Deep interest in data and data transformation.
• Experience parsing, auditing, and cleaning large data sets.
• Familiarity with HRIS ADP preferred.
• Ability to collaborate with a team to listen carefully and interpret what is needed beyond the question directly asked.
• Mix of business and data analytics expertise, strategic thinking capabilities and project management skills.
• Proven ability to use data, analytics, and business knowledge to solve complex business problems.
• Use metrics to story-tell around the effectiveness and overall health of various functions and processes across the organization.
• Formulate and implement processes for maintaining data integrity, quality, and completeness.
• Organize, audit, and maintain existing data.
• Integrate multiple data sources to maximize efficiency and accuracy of information.
• 20-25 hours a week 

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting.

BlueVoyant Candidate Privacy Notice

To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here – Candidate Privacy Notice

Product Operations Contractor- Part-Time

by twochickswithasidehustle | Jul 12, 2024 | Uncategorized

At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. 

In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.

The part-time Product Operations Support Agent is a remote-based contractor who is motivated to provide timely, accurate, and thorough administrative support to ExecOnline’s Leadership Coaching team and Coaches. You will work closely with our Coaching Operations team on critical administrative tasks that are vital for the success of the Leadership Coaching and Project Feedback experience of our high-level executive participants. Candidates must exude professionalism, possess strong attention to detail, are process oriented, and have strong written communication skills. You will be provided onboarding and ongoing training, resource materials, and the tools needed to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued. Hours per week may vary based on volume and demand. We generally offer 15-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

• Perform Administrative Set-Up tasks for Leadership Coaching participants on our proprietary learning portal.
• Match participants to the appropriate Feedback Experts and follow accurate tagging protocols for Applied Experience Platform experiences.
• Assist the Coaching Operations Team with Virtual Group Coaching logistics and communications.
• Assist the Coaching Operations team in the creation of automated participant communications for our suite of Leadership Coaching offerings. 
• Work with the Coaching Operations team and Leadership Coach network to streamline platform attendance protocols.
• Various administrative tasks as needed.

What you need to succeed:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. WordPress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment 

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $25. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.. To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

WARNING – EMPLOYMENT OFFER SCAMS:  We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment – either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in “@execonline.com“.  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Please note, only full-time employees are eligible to enroll in ExecOnline’s employee benefits program.

Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don’t meet every bullet point to a “T.” 

Benefits, Perks, and Resources:

• Accelerate your career: take any of our high-impact courses, for free 
• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future 
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences 

Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don’t meet every bullet point to a “T.” 

If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team – we’re happy to help!

Social Media Community Coordinator (part-time)

by twochickswithasidehustle | Jul 12, 2024 | Uncategorized

DESCRIPTION

Bulletproof Overview:

Bulletproof is an omni-channel content driven consumer products company. Bulletproof’s Brand Purpose is focused on functional nutrition, here to prove that better is closer than you think. We re-imagine nutrition with science-backed and thoughtfully sourced ingredients to create quality additions to your daily wellness routine. Whether you’re supplementing your vitamin intake or fueling your workout, Bulletproof can help you discover what better feels like.

Bulletproof is a team of experienced professionals working to make high performance a daily reality for everyone on the planet. While our culture is casual and our workplace flexible, the team is passionate, customer driven, meaningfully connected, smart, and results focused.

Our customers know that our coffee, beverages, food, and supplements are the purest you can get anywhere, and you can expect to feel a difference in how you perform the first time you experience them. Environmentally conscious and ethically sourced products build a sustainable foundation for future generations to thrive. Bulletproof coffee has developed a cult following across the nation as a drink that provides sustained energy, while also programming your body to burn fat for energy.  In addition to providing convenient access to products through eCommerce, Bulletproof has also launched products in various nation-wide retailers (e.g. Whole Foods Market, Sprouts, Kroger).

At Bulletproof 360, Inc. (“Bulletproof”), we welcome employees and candidates with different backgrounds and perspectives. We value and trust each other – including our differences – while remaining true to our mission of improving lives. We encourage a corporate culture of self-expression, asking employees to be authentic to themselves. Our team brings together their unique perspectives, experiences, and passions in the work they do because we believe diversity makes us stronger, together.  

Bulletproof aims to create a workplace that celebrates the diversity of our employees at all levels of the workforce without regard to age, race, color, sex, national origin, religion, sexual orientation, veteran status, gender identity and/or expression, disability or any other laws. We strive to take steps in our recruiting practices by promoting diversity and fostering inclusion throughout our interview and hiring process, working toward the goal of a diverse and inclusive workforce.

Position Overview:

Bulletproof is looking for a Part Time Social Community Coordinator to be the first touch in customer experience through our social media channels. You’ll be responsible for managing all online community engagement. Product Q&A, responding to customer comments and DMs, and interacting with the Bulletproof audience and cultivating relationships with influencers, brand advocates, and potential consumers are all parts of this role.  Reporting to the Social Media Manager and working closely with the Brand Marketing team, you’ll be a voice of the Bulletproof brand and help drive growth in our Social Media channels.

Key Responsibilities: 

• Community Management: Monitor and actively engage with our social media community by responding to comments, messages, and inquiries in a timely and personable manner across the following channels, but not limited to Instagram, Facebook, TikTok, Linkedin. 
• Influencer/Brand Advocate Management: Maintain existing & cultivate new relationships with influencers, brand advocates/loyal consumers as well as potential customers on social media to amplify the Bulletproof brand presence on social media. Manage and execute gift giving for our most loyal and engaged consumers. 
• Analytics/Reporting: Capture analytics, providing internal team with community insights through monthly reporting.
• Trend Monitoring: Identify and track industry trends, key moments, and culturally relevant events and help to drive the team’s strategic approach to these opportunities. Identify opportunities to increase follower engagement, reach new audiences, and cultivate relationships with influencers and brand advocates.  
• Cross-Functional Collaboration: Work closely with cross-functional teams to ensure our social media efforts are aligned with overall organizational goals and campaigns. Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing new content.  

 Qualifications: 

• Bachelor’s in Business or marketing preferred 
• Experience in customer service or within social media management preferred
• Basic understanding of nutrition and Bulletproof products – you’ll soon become an expert!
• Strong professional interest in social media and other digital communications 
• Strong organizational skills with keen attention to detail 

• Exceptional communication and interpersonal skills, especially written 
• Proven ability to work independently and manage multiple projects  

Professional traits that are not unique to this position, but necessary for Bulletproof employees: 

• Exhibits excellent judgment
• Entrepreneurial problem solver with strong troubleshooting skills
• Vocally self-aware and curious
• Results oriented
• Hires great people.  Develops great people
• Ability to effectively manage time, multi-task, and prioritize projects to meet established deadlines
• Ability to communicate clearly and concisely, both verbally and written
• Has relentlessly high standards
• Thinks strategically, but stays on top of tactical execution 
• You love learning, and it’s one of the things you do to make yourself better every single day

Hourly base compensation: $25 – $28 per hour. The compensation range represents the anticipated low and high end of the range for this position.  Compensation is one component of the total package for employees. Other benefits include performance bonus program, generous time-off, flexible schedules, comprehensive health insurance (several options to choose from), 401k program with company match, paid parental leave, company paid disability insurance, and bulletproof.com store discount & credit.

This is a part-time position – with benefits – that is open to remote candidates in any location throughout the U.S.  Working hours for this position may vary.  Maximum fun, maximum knowledge, and maximum performance are a part of the job description, and you’ll get to work with the team on a regular basis to upgrade your game, your mental performance, and your life.  This is a great opportunity to grow with a company. 

Think you’ve got what it takes?

Virtual Veterinary Technician

by twochickswithasidehustle | Jul 12, 2024 | Uncategorized

Purpose of Role: The Virtual Veterinary Technician role will support a digital proactive health strategy being launched by IAMS. This individual will be primarily responsible for engaging directly with pet parents via live chat in the areas of client education and generalized advice. Qualified applicants will excel at actively listening, communicating with empathy, and providing knowledgeable information. This position is part-time and hours will depend on applicant availability and business needs.

Principal Responsibilities:

• Engage with pet parents virtually and respond to questions via live chat.
• Provide veterinary advice in a manner compliant with the AVMA guidelines.
• Collect relevant pet information to effectively assess the situation and assist pet parents with connecting with a local provider if necessary.
• Be driven to resolve pain points quickly while building connections and trust with pet parents through accurate and credible knowledge sharing.
• Use pet parent information to provide personalized communication and determine the best actions.
• Proactively provide pet parents with relevant and approved educational resources as needed.
• Provide pet parents with nutritional guidance.
• Demonstrate integrity and ethics in all actions and behaviors

Key Supporting Competencies

• Create a great consumer experience
• Positive and upbeat tone
• Timeliness
• Listening
• Composure
• Integrity & Trust
• Customer Focus
• Problem-Solving
• Conflict Management

Minimum Qualifications

• Credentialed and Registered (LVT, RVT, CVT) Veterinary Technician
• Positive, service-oriented attitude
• Minimum 1 year of experience in related virtual work (veterinary medicine)
• Access to a laptop and a reliable internet connection, and the ability to use common communication tools to interact with clients on issues related to pet health and education

Preferred Qualifications

• 3-5 years of veterinary hospital and/or clinic experience
• Experience in teleadvice/telehealth
• Experience with problem-solving and critical-thinking skills
• Proven organizational skills

If you’re looking for an opportunity where you can take ownership of your work, where the pace is fast, and the environment is built around the importance of open communication, then we want to hear from you.

We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender, and age. Mars Petcare US is an Affirmative Action and Equal Opportunity Employer.
 

Visit www.mars.com to learn more about the company and for information about all current openings. Please, no agencies.

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