Breakdown Coordinator (3rd Shift)

by | Jul 14, 2024 | Uncategorized

Company Description

Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry.  

We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.

Job Description

The Breakdown Coordinator (3rd Shift) will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The Breakdown Coordinator (3rd Shift) must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!

Essential Duties and Responsibilities, include but are not limited to:

  • Working in a fast paced remote environment that offers after-hours support to help drivers with breakdown situations
  • Execute vendor management program, negotiate pricing for tires, parts and services when needed.
  • Create repair orders within Fleetio.
  • Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
  • Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
  • Receive and address incoming calls via pre-defined call queues.
  • Interact with digital communications from in cab devices.
  • Review and address email messages and take appropriate actions.
  • Access OEM websites to review action codes from units and take appropriate steps to resolve.
  • Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
  • Ensure all DOT/FMCSA Regulations are followed to align with company standards.
  • Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
  • Perform other duties as assigned.

Qualifications

A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values.  They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Breakdown Coordinator must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

  • High school diploma or equivalent required.
  • Bachelor’s degree in related field or equivalent experience (Preferred)
  • Previous call center, service writer, or mechanical experience (Preferred)
  • Experience in the transportation industry (Preferred)
  • Proficient with Microsoft Office suite.
  • Good written and oral communication skills.
  • Good interpersonal skills.
  • Good judgment and problem-solving skills.
  • OEM maintenance certifications

Additional Information

P&S Transportation is looking to fill two separate remote after hours shifts for the Breakdown Coordinator. The schedule is Tuesday – Wednesday 10pm – 7am, Friday – Saturday 10pm – 8am. Full equipment setup (including a laptop, monitor, softphone software & internet reimbursement for fully remote employees).

This job is an hourly position with no guarantees for career progression.  This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act.  Qualified individuals with a disability may request reasonable accommodation from the company.

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Clinical Administrative Coordinator – Remote in MO

by | Jul 14, 2024 | Uncategorized

If you are located within Missouri, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. 

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

We’re changing the way healthcare works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life’s best work.SM

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm CST). It may be necessary, given the business need, to work occasional overtime. Office is located remotely.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Primary Responsibilities:

  • Work with hospitals, clinics, facilities, and the clinical team to manage requests for records and/or responses from facilities and/or providers
  • Process incoming and outgoing quality care concerns as necessary
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • Handle resolution/inquiries from members and/or providers
  • Will be conducting high volume of outbound calls to providers to follow up on requests

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience
  • 1+ year of professional experience in an office/customer service setting using the telephone and computer as the primary instrument to perform job duties
  • Experience with Microsoft Word (creating, editing, and saving documents) and Microsoft Outlook (email and calendar management)
  • Medical Terminology knowledge
  • Must be 18 years of age OR older
  • Ability to work full-time, Monday – Friday between 8:00am – 5:00pm CST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

  • Experience working within the health care Industry and with health care insurance
  • Experience working in a hospital, physician’s office or medical clinic setting
  • Clerical or administrative support background

Telecommuting Requirements:

  • Reside within Missouri
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

  • Ability to multi-task and prioritize workload
  • Ability to learn new computer applications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

APPLY HERE