by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
remote typeRemotelocationsRemote-USAtime typeFull timeposted onPosted 5 Days Agojob requisition idP745044
About the team
Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow’s platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday & Sunday (630 am- 5 pm PST).
Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission.
About the role
- We provide world-class support to Zillow’s Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals
- Consultants work with real estate professionals daily, addressing issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service.
- As subject matter experts on Zillow’s products, features, and functionality, and strive to resolve their inquiries the first time they contact us
- This role requires a flexible schedule, and we are looking for individuals that have weekend availability
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 – $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
You have…
- 1-2 years working in a contact center and work-from-home environment is preferred
- At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star
- Demonstrated track record of meeting or exceeding performance targets/goals
- Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner
- Proven organizational, and time management skills with the ability to multitask during customer contacts
You are…
- Experienced working from home in a designated private space and able to meet the following requirements:
- You must have access to:
- A reputable internet provider (ISP) is required; hotspot connectivity is not acceptable
- Internet speed to support a variety of tools/platforms
- An Ethernet connection
- Confident and compassionate with both verbal and written communication
- Adaptable to ongoing changes in process and structure
- Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation
- An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship
Transferable Skills
Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
Summary: The Account Coordinator’s primary responsibility is to own the Research Cases coming to the Account Management team, review, develop customer-facing response, or assign to the appropriate team member for follow-up. They will take researched cases from Research Associates and curate customer-facing explanations of the situation(s) in question, to provide clarity to customers on what occurred. The ideal candidate would be a detail-oriented problem solver with initiative and superb communication skills.
Responsibilities:
- Conduct quality checks on research cases with working knowledge of customer call workflow
- Compile and submit weekly reports to Leadership, detailing case closures and top reasons for closure
- Leverage data by:
- Generating reports from Tableau, Telephony portal, and Homegrown portal
- Analyzing data from reports to identify trends and insights
- Independently generate basic reports to understand case trends
- Assist Account Managers with generating additional reports for key non-clinical accounts
- Communicate findings and key trends related to case closures and account health with Quality and Operations Managers
- Assisting with account documentation within Salesforce and special projects
- Maintain basic account information in Salesforce, including key contacts and account owners.
- Analyze case trends to assess account health/risk and update information in Salesforce accordingly
- Support Account Management Team by preparing data slides for Quarterly Business Reviews
Qualifications:
- High school diploma or equivalent
- 1-2 years of prior customer-facing experience in a call center or customer support manner
- Attention to detail
- Ability to meet deadlines, as given
- Self-motivated and able to initiate the completion of duties without close supervision
- Excellent verbal and written skills; must be able to communicate effectively
- Excellent organizational skills and ability to multi-task
- Strong reading skills; must understand and be able to follow oral and written instructions
- Solid computer skills and knowledge of primary software applications, including Microsoft Windows/Office
Preferred Qualifications:
- Salesforce preferred, not required
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
About this role
PetDesk is seeking a dynamic and skilled SEO and Content Specialist to join our Website Operations team. In this role, you will execute plans developed by Strategists, create and edit website content, audit websites for SEO and performance, and implement or escalate site optimizations. This is a unique opportunity to significantly impact the pet services industry by helping clinics better serve their clients through improved online presence and content quality.
Apply if you’re excited to:
- Develop and edit SEO-friendly website content, ensuring quality and alignment with brand standards
- Conduct and complete comprehensive SEO and performance audits using tools like SEMRush, ScreamingFrog, and Google Search Console
- Assist in delivering strategic consulting projects, collaborating with Strategists and other Web Operations team members
- Monitor and report on KPIs, including audit completion, content quality, and optimization effectiveness
- Utilize WordPress, Divi, Google Analytics, and other specified tools to enhance site performance and content quality
- Work closely with a collaborative team to create, launch, and maintain high-quality websites that directly impact the pet services industry
About You:
- At least 2 years of proven experience in SEO and content creation/editing
- A portfolio of work demonstrating copywriting skills and SEO fluency. (Required)
- Strong analytical skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in a fast-paced environment
- Familiarity with performance tracking and reporting
- A proactive approach to problem-solving and a willingness to escalate issues when necessary.
- Well-versed in WordPress, Google Search Console, Google Analytics, and Google Keyword Planner
- Proficiency in SEMRush or other SEO Tools
Benefits & Perks
PetDesk is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Generous Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Base rate per hour worked
Hourly Pay
$24—$28 USD
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
Who Are We?Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we plan to DOUBLE in size over the next year.
Our VISION is to prosper all stakeholders.
Our MISSION is to exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.
Our CORE VALUES are Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.
Job SummaryAFI is seeking to hire a detail-oriented administrator to serve as a Payroll Processor. AFI has more than TRIPLED in the size of our company over the past five years and intends to continue this trajectory! As such, the need for increased precision in our payables process has become paramount. The Payroll Processor will complete all tasks relating to payment control and approvals, risk reduction and resolution of bank alerts, along with other items that may arise as part of the payables workflow.
Please Note – Chosen candidate must be willing to work M-F, 10a-7p CST with additional availability on weekends as business needs dictate. This position comes with a base salary that is based upon experience $45,000-$60,000/year.
The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by a member of the Accounting/Finance Department:
JOB DUTIES
- Payment Control, Approval, & Processing
- Account Signer for Checks & Wire Transfers
- Monitoring of Account Balances and Resolution of Low Balance Issues
- Review Potentially Fraudulent Activity as Identified
- Develop Best Practice SOPs for Further Expansion of Assigned Duties
QUALIFICATIONS
- Previous experience in a finance/budgetary controls position
- Extreme attention to detail
- Urgent and Accessible for emergency situations
- Bachelor’s degree in applicable field of study required
- Must be willing to complete pre-employment drug, background, and credit screening
Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Apply for this position
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
Seasonal Quality Assurance Representative – Bilingual
Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.
We are looking for an exceptional individual who can:
• Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable.
• Identify performance gaps in soft skills, administrative service, and established policies or processes.
• Summarize findings and recommend solutions to management for individual and systematic and or process improvements.
• Collaborate with the call center management team to implement solutions.
• Document agent interaction with callers for both agent feedback and tracking purposes.
• Flag compliance issues when identified and escalate to the appropriate department.
• Communicate with managers on agent progress and follow up.
• Review Bloom intranet, emails, and agent folders to stay updated on program specifics.
• Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable.
• Attend calibration sessions, if scheduled by client/manager.
• Assist in ad-hoc projects, including live monitoring and/or coaching.
• Assist with onboarding new Quality Assurance Representatives through nesting activities.
• Perform all other duties as assigned.
Education and Experience
• High school diploma or GED
• Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred
Skills and Abilities
- Bilingual – fluent in reading and speaking both English and Spanish
Proficient with Windows programs, specifically Excel
Strong comprehension skills
Robust writing skills
Adept verbal communication skills
Detail-oriented
Proven ability to work accurately and efficiently with daily deadlines
Effective multitasking aptitude
Able to work independently without supervision, and as part of a team
Discreet and professional attitude
Always maintain discretion and professionalism regarding agent performance
- What We Offer
At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:
• Competitive compensation
• Comprehensive health benefits
• Long-term career growth and mentoring
About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.
Ascend Technology ™
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.
Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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