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by twochickswithasidehustle | Jul 17, 2024 | Uncategorized

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Social Media Customer Service Specialist

by twochickswithasidehustle | Jul 16, 2024 | Uncategorized

Job Summary

As a social brand ambassador in a customer facing role, the Social Media Customer Service Specialist is committed to identifying customer inquiries and needs within relevant social media conversations across social listening and multiple channels. Once identified, the Social Media Customer Service Specialist works with cross-functional teams, clients and/or vendor partners to ensure customer inquiries are addressed in a timely manner.

** Work schedule for this role is 12:00pm – 9:00pm (EST) ***

** NOTE: The main responsibility in this position is handling consumer complaints on social media. Content creation and campaign work are not part of this role. **

Job Responsibilities

Customer Engagement and Case Management – 40%

Prioritizes and responds to social media and review posts by customers, applicants, and vendors in adherence with compliance requirements and strict SLAs.
Engagement in a B2B, B2B2C and D2C capacity across social channels including (but not limited to) customers, prospective clients, prospective applicants, employees, and partners.
Determines appropriate course of action and escalates to respective teams, within a complex product and organizational structure. Owns the social case management process within the enterprise social media management tool.
Community Management – 40%

Works to analyze and identify relevant social media conversations globally across social listening and multiple channels (e.g., managed accounts, online, third-party ratings and review sites).
Leveraging a complex product and organizational structure, tags conversations appropriately to feed accurate and insightful reporting across lines of business, products, and regions.
Cross-functional Collaboration – 20%

Collaborates with global cross-functional teams across the enterprise to ensure case resolution, including (but not limited to) claims operations, customer service, marketing/corporate communications, HR partners, and product/services/logistics teams.
Serves as an important resource for regional and global leadership, providing social media best practices and information to key stakeholders identified through social listening.
Basic Qualifications

Bachelor’s degree in Marketing, Communications, New Media, Business or a combination of education and work-related experience
Minimum of 2 years’ professional experience in marketing, communications, digital or social media
Preferred Skills

Excellent verbal, written, and interpersonal communication skills
Ability to deal with ambiguity, under pressure and demonstrate resilience, without always having all the facts and data in the face of significant customer unhappiness
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Proven ability to manage multiple projects concurrently
Strong attention to detail

LIRemote

AssurantProudCR

Pay Range
$53,700.00 – $89,900.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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Working in Assurant Careers in the United States
Though our U.S. headquarters is located in Atlanta, we have Assurant offices across the entire country. Our roots in the United States date back to the 1800’s, and we have continued expanding globally since then!

Associate Compliance Analyst (Remote)

by twochickswithasidehustle | Jul 16, 2024 | Uncategorized

Description

American Specialty Health Incorporated is seeking an Associate Compliance Analyst to join our Regulatory and Program Compliance department. This position will support the company’s national regulatory compliance efforts.  Note: The individual in this position is not intended to practice law or provide legal advice.

Hourly Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $21.22 to $24.00 Hourly Wage Range.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).  

Responsibilities

• Supports Regulatory and Program Compliance Department activities by focusing on the following key accountabilities in relation to 4 – 8 assigned states.
• Maintains required business licenses in a constantly changing regulatory environment. With oversight from Manager, develops understanding of the business need for each license and its licensing requirements for each license in their assigned states. Consults with Manager  to resolve issues and to mitigate associated risks.
• Coordinates and assists with external communication with regulatory agencies. Consults with Manager regarding outcome of communication. Educates external contacts regarding unique aspects of ASH’s business practices. Consults with Manager to resolve any issues and to mitigate associated risks.
• Communicates and coordinates internally with various departments to understand operations and to communicate regulatory enforcement expectations of such operations including communicating courses of action, and with oversight from Manager, interpreting and translating enforcement expectations to current business practices. Effectively communicates with internal departments to obtain necessary information for regulatory filings based on the needs of each regulatory agency, in part by educating internal contacts on the unique regulatory environments in assigned states. Consults with Manager to resolve any issues and to mitigate associated risks.
• Acquires subject matter knowledge on regulatory enforcement expectations in assigned states in a constantly evolving regulatory environment
• Assists with research, communicates and coordinates regulatory compliance issues across multiple disciplines and levels of workforce (i.e. communicates well with staff ranging from entry level to senior executive level personnel).
• Effectively monitors legislative and regulatory activity impacting company operations in assigned states. Completes comprehensive legislative and regulatory reports for assigned states that includes initial assessment of impact to business operations, consulting with Manager to resolve high level or complex regulatory compliance issues. Effectively communicates such regulatory changes to organization through written communication and verbal presentations to designated committees and senior management. 
• Under direction from Manager, performs research, initial analysis and summarization of regulatory compliance issues. Recommends courses of actions regarding regulatory compliance issues and presents recommendations to internal stakeholders.  Resolves ad-hoc compliance issues.  Consults with Manager to resolve complex regulatory compliance issues.
• Supports and compiles documents for regulatory filings based on knowledge of unique regulatory framework while meeting required deadlines; such filings include, but are not limited to, the following: license applications, license renewals, financial filings, inquiry/complaint responses and regulatory market surveys for annual and quarterly reports.
• Supports department with regulatory compliance projects that impact regional and national service areas.
• Supports regulatory compliance efforts for the company by focusing on the following:
• Coordinates projects and develops subject matter knowledge of specific compliance areas impacting assigned states and business operations specific to those states as directed by management.
• Assumption of responsibility for additional states as directed by management either on a transitional basis or as needed.
• Assists with training of new employees and other department staff as needed on a project basis at the direction of management.
• Under the supervision of Manager, assists with completion of multi-state, national or product implementation research projects.
• Supports the company’s overall activities by focusing on the following:
• Assists with the administration of the Regulatory Reporting Work Group; including finalizing the agenda and preparing minutes
• Immediately informs Manager of urgent issues and provides timely assignments status updates.
• Represents the company in an ethical, professional, and positive manner and complies with all company policies and procedures.
• Maintains confidentiality of all company information and uses discretion in discussing regulatory compliance issues with internal and external contacts.
• Maintains computer and system skills necessary to perform job functions.
• Strictly adheres to department administrative guidelines including, but not limited to, guidelines regarding project tracking and record keeping practices.
• Completes all ASH University training requirements, including required regulatory trainings, as well as ad hoc trainings required by management, within required timeframes.

Qualifications

• Bachelor’s degree in Health Care Policy or Administration, Law, English or equivalent degree required. If equivalent experience, high school diploma required.
• Minimum 1 year regulatory compliance experience, preferably in a health insurance or managed care environment. Experience to include monitoring legislative and regulatory requirements, maintaining regulatory licenses and coordinating and completing related filings, communicating with regulatory agencies, and assisting with regulatory compliance research. 
• Experience with health insurance or managed care contracts helpful.
• Experience with Medicare and Medicaid helpful.
• Proficient in MS Office, with intermediate knowledge of Word and Excel; and proficient in use of Internet, SharePoint, and CRM databases.
• Understanding of Regulatory Agency operations, e.g., Department of Insurance, Department of Health, etc. Understanding of Commercial, Medicare, and Medicaid health care compliance preferred.
• Strong analytical and writing skills.
• Willingness to develop research skills.
• Understanding of ASH systems, policies and procedures preferred.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects.  Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard.  Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Data Entry Specialist

by twochickswithasidehustle | Jul 16, 2024 | Uncategorized

Description

From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. 

Job Title: Data Entry Specialist 

POSITION SUMMARY:

Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources. 

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Maintains effective systems to support the timely release of accurate information to diverse clients.
2. Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents. 
3. Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
4. Responsible for payer research and territory assignment management.
5. May assist with inbound call volume as received. 
6. Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
7. Maintains and promotes a positive and professional working relationship with associates and management.
8. Complies with all appropriate program policies and procedures.
9. Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
10. Typically receives little instruction on day-to-day work, general instructions on new assignments.
11. Perform related duties as assigned.

Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Previous 1+ years of professional work experience in a customer service or healthcare environment.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing.
• Strong computer application skills.
• Strong interpersonal skills, team player.
• Strong organizational and time management skills.
• Strong attention to detail.
• Adaptable and flexible to new situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job, the employee is regularly required to sit.
•         The employee must occasionally lift and/or move up to 10 pounds.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Schedule 

• Must be flexible on schedule and hours
• Overtime may be required from time to time
• Must be willing to work weekends if required to meet company demands 

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Chat Agent Senior Associate

by twochickswithasidehustle | Jul 16, 2024 | Uncategorized

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. Chat agents quote and issue auto, motorcycle, renters, homeowners, condo, boat insurance policies.

Key Responsibilities

• Takes reactive and proactive chats to gather information and close sales on property and casualty insurance
• Proactively identifies the need for and offers additional insurance products and services offered by Allstate and/or Allstate business partners to help us build and retain a profitable, multi-line portfolio
• Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
• Assists new customers with navigating Allstate.com to complete the sales process both online and offline to ensure a successful on-boarding experience with our organization (i.e., proper post bind expectations regarding required trailing documents)
• Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements
• Thrives in an environment of change and is committed to professional development
• Achieves performance sales targets, productivity, and quality standards

Education

• High School Diploma or GED (Preferred)

License

• Property & Casualty License (Preferred)

Experience

• 1-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Compensation

Compensation offered for this role is $18.03 – 29.39 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.