by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
Roadster is launching a new product and service offering to its dealer partners in early 2021. In addition to licensing its industry-leading omnichannel commerce platform, Roadster will also provide an enhanced conversational commerce platform, including managed services, to help dealers communicate with their customers via chat, co-browse, video, and phone, with the goal of driving deeper shopping engagement and higher close rates. The Automotive Expert will serve as the primary conversational agent with consumers that begin a conversation through Express Store Live. The focus of the role is to provide a best-in-class conversational experience focused on answering consumer questions and providing high quality lead information to our Dealer Partners. This is a contract to hire position.
Responsibilities:
- Handle multiple inbound conversations simultaneously through the Express Store Live platform with a focus on personal connection.
- Follow processes and procedures to provide a consistent conversational Express Store Live experience to all consumers.
- Provide feedback to ESL leadership on development needs of the platform to assist with prioritizing the program roadmap.
- Collect consumer information to provide actionable details to our Dealer Partners for each consumer.
Measures of Success:
- Consumer satisfaction as measured through NPS and other surveys associated with the Express Store Live program
- Lead Rate as measured through Roadster Account Creation rate
- Response time as measured through the Express Store Live platform
- Quality as measured by Quality Assurance audits conducted by Chat Account Managers and ESL Leadership
Qualifications:
- 1-2 years of customer service, preferably with significant BDC or call center experience
- Required general knowledge of automotive retail transactions, including financing, leasing, service and protection plan offerings, and trade-in valuations
- Excellent communication, presentation, interpersonal and organizational skills
- Comfortable utilizing online tools, CRMs, and other software as a service (SaaS) products
- Strong problem solving skills and ability to objectively manage conflicting priorities
- Able to multitask in a frenetic environment without getting stressed out
- High level of accountability and ability to effectively prioritize tasks
- Customer first mentality
- Ability to self-manage workload and invest time in researching answers to both internal and external questions without a defined process
Benefits
Being a part of a fast-growing, young company in a rapidly changing industryA creative, fun, fast paced environment of passionate teammates
APPLY HERE
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
Who We Are:
We reward shoppers for digitizing their shopping experience.
Our mission is to delight the world’s shoppers with a free smartphone app that is easy, smart and fun.
Why Join the Fetch Family?
We make it better for users even when that’s difficult for us
We empower people with information and trust
We challenge ideas, not people
We think bigger and keep building
We find ways to bring the fun to Fetch!
We’re committed to building an empowered and inclusive community of innovative and passionate people. As a growing organization, we need team players who can go above and beyond their individual responsibilities to help our company build towards its vision. If you are a creative, hard-working, and fun-seeking person interested in working with a close-knit group of highly talented people, this is the right place for you.
Fetch Rewards is an equal employment opportunity employer.
The Role!
The Support Specialist role is the voice of Fetch Rewards and represents the company every day by interacting with our users via email. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch Rewards succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users.
This position requires working on Saturdays and Sundays.
Schedule options: Friday – Tuesday or Wednesday – Sunday. 1:00 PM – 9:30 PM OR 3:00 PM – 12:00 AM.
Scope of Responsibilities:
- Trouble-shoot and effectively communicate issues to Fetch Rewards users and the development team.
- Maintain user satisfaction.
- Technical software troubleshooting with development team.
- Manage priorities and effectively complete day to day tickets and long-term projects.
We know we’re both succeeding when:
- All requests are addressed within 24 hours.
- You are effectively translating problems from users into repeatable bug reports for the technical teams in a way that they do not need additional information to identify the issues.
- You solve problems and reduce the need to contact the technical teams.
- You find yourself excited to tell people about what we’re building here at Fetch. You wake up truly excited because you know what you do today will directly impact a young growing company.
The ideal candidate:
- Customer Service and/or technical support experience a plus.
- Passion for problem solving and service with an entrepreneurial mindset.
- Knack for quickly identifying technical problems and implementing solutions.
- Strong communication skills both written & oral.
- Active listener who asks the “right” questions to fully understand a request.
- Team-player who is eager to collaborate and welcomes open discussion in order to problem solve.
- Ability to effectively manage day to day tasks and long-term projects with the passion and desire to increase the scope of the support team.
- Bonus points if you’re BILINGUAL!
Benefits:
- Medical, dental, and vision benefits
- 401K
- Unlimited PTO
- Flexible Hours
- Company Equity
$17 per hour.
APPLY HERE
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
The Content Marketing Manager will craft interesting, well-researched, content to drive traffic, engage and convert target customers, and improve shared content across social media channels; content to include white papers, blog posts, website copy, eBooks, case studies, webinars, videos, events, speeches, and other content as needed
Responsibilities:
- Produce high-quality articles, white papers, blogs, press releases, email marketing messages, case studies, presentation content, survey reports and web copy optimized for social media and SEO
- Serve as an exemplary writer, consistent with our company’s tone and mission. You write clean, concise, well-polished copy
- Continuously measure and improve content performance; create reports leveraging Google Analytics, HubSpot and social media analytics tools
- Build and maintain editorial calendar and written guidelines
- Lead research to drive thought leadership that fuels white papers, webinars, press, awareness, and a reputation of Socialive as a thought leader and information resource.
- Contribute to social media strategy, postings and content calendar
- Drive strategic web content updates, working with demand generation, product marketing, and creative/design.
- Keep up with current industry trends and topics to ensure effective communications
- Copy edit and review content for messaging, style guidelines, brand consistency, and voice; provide education and guidance to ensure high quality writing for all Socialive content
- Coordinate with partners, thought leaders, and other third parties to produce high quality joint content programs
- Develop a content strategy that supports developing thought leadership, driving awareness and traffic, nurturing sales, and closing deals.
- Develop and maintain editorial calendars and content project plans; provide regular updates to stakeholders, and determine metrics for ensuring effectiveness of marketing content
- Build and track benchmarks for measuring success and ROI
- Implement new tools and processes for effective creation and measurement of content.
- Optimize delivery strategy for each piece, by implementing best practices, and repeatedly test various tools, content formats, and distribution channels with various target audience segments
- Ensure that all communications adhere to brand and communications standards and are written in a consistent Showpad “voice”
- Provide accurate and timely project reporting on all content marketing activities
- Working with digital marketing, develop and execute campaigns to drive engagement with content
- Manage the strategic updates to website, keeping content relevant and fresh to drive traffic, engage visitors, and convert visitors to prospects
Skills
- 3+ years of experience in marketing, communications, or writing-focused roles
- Excellent writing skills
- Excellent communication and collaboration skills
- Strong analytical capability
- Experience with Web Content Management Systems, Hubspot a plus
- Ability to thrive in a fast-paced, deadline-driven team environment with shifting priorities
Core Competencies:
- Deep enterprise SaaS experience.
- Passionate about identifying and prioritizing strategic Marketing Communication opportunities and driving overall strategy
- Data-Driven: The ideal candidate will be responsible for driving all metrics around content marketing activities and impact on lead funnel
- Innovation: The ideal candidate will be relentlessly focused on positioning Socialive as an innovator and industry leader through the creation of new and valuable strategies, programs, and features
- Teamwork: The ideal candidate will be committed to working together in a respectful, transparent and trust-based way in all interactions, large and small
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
The Position:
Socialive is growing extremely fast and is looking for a Corporate Controller who will be responsible for the accounting operations of the organization. As we build out our Finance organization, we are looking for someone who is passionate about creating efficiencies throughout the organization and implementing repeatable processes that give us the freedom to focus on growth. This position will operate cross-functionally and will touch all parts of the organization. If you crave efficiency, think in numbers, and make excel spreadsheets for fun, we would love to chat with you.
Responsibilities include:
- Oversee and participate in all accounting functions of the company, including transaction-level record keeping, AR, AP, SaaS revenue recognition, monthly financial reporting and closing process, general ledger accounts, etc.
- Preparation of financial statements and supporting schedules
- Create, review, update and enhance Company’s accounting policies and procedures as well as monitoring their consistent application
- Administration of the company system of internal controls and financial systems
- Ensure compliance with all federal, state and local corporate income, payroll and other applicable taxes and licenses
- Work with the Finance team to ensure coordination of timely publishing of metrics, forecasts, budgets, and financial statements (internal and external)
- Planning, directing, and coordinating all accounting operational functions
- Maintain strong working relationships with all key managers and vendors relating to the areas of software support and payroll
- Evaluating accounting and internal control systems
- Design and implement additional and ad hoc reporting as needed
- Maintain accounting policies and procedures with ongoing improvement initiatives.
- Ensure adherence to local regulatory policies & standards
The Candidate:
- CPA with BS/BA in Accounting/Finance, or a related field of study from an accredited college or university; MBA a plus
- 3-5+ years of experience with managing accounting and financial operations within the software/SaaS industry environment
- Expert knowledge of General Ledger, consolidations, month end close process, GAAP Standards, accrual accounting, and revenue recognition standards
- Willing to jump cross-functionally across the finance and accounting departments and pivot from details to bigger picture to accomplish company priorities
- High-Level Proficiency in Excel and Quickbooks Online
- Ability to manage deployment of new software/accounting systems
- Excellent written and oral communication skills
- Impeccable analytical and organizational skills
Nice to have
- Familiarity with SaaSOptics, Bill.com, Expensify, Coupa, and Ariba
APPLY HERE
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
Role:
The Technical Support Specialist is responsible for taking ownership of delivering a high level of technical support to our growing customer base. This role works cross-functionally to ensure customer issues are quickly resolved, issues are escalated effectively, and feedback is channeled back to internal stakeholders. Our successful candidate enjoys solving complex problems, is a highly curious thinker, and strives to provide a high standard of customer satisfaction with every interaction.
Responsibilities:
- Effectively resolve customer inquiries in a considerate, accurate, and timely manner
- Triage, respond to and de-escalate inbound client support requests in a timely manner while maintaining a high standard of professionalism and client satisfaction
- Troubleshoot all aspects of Socialive’s platform & technology
- Work cross-functionally with Customer Success, Product, and Engineering teams to manage technical issues and escalations
- Maintain detailed support documentation for both internal and external use to strategically identify understand customer trends
- Contribute to the development of best practices, team processes, and peer training
- Be an advocate for our customers and the solutions that will best enable them on Socialive software
- Own tracking of inbound tickets and reporting to senior management
Qualifications:
- 2+ years of SAAS customer support experience, ideally working with marketing teams at large enterprise organizations
- Experience troubleshooting AV hardware & set-ups and network issues
- Demonstrated ability to to evaluate, troubleshoot, and triage customer issues as well as replicate and document for further escalation
- Experience creating and managing FAQ’s and documentation
- Personable, team-oriented player with great communication skills
APPLY HERE
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