Live Chat Specialist
Details
| Reference | AMS05134 |
| Closing | 27/07/2021 |
| Location | United States, Remote |
| Schedule | Fulltime |
| Employment type | Permanent |
Data Entry Clerk (Remote)
Regular Full-TimeBingham Farms, MI, USChicago, IL, USChicago, IL, USDetroit, MI, US6 days agoRequisition ID: 1546APPLYTO DATA ENTRY CLERK (REMOTE)
Join U.S. Legal Support! Where our people are everything.
U.S. Legal Support is a pure, people-to-people service business. The entire secret to our phenomenal growth is our people – both our employees, and the reporters we work with. We work to take great care of both.
At U.S. Legal Support, every single employee, from data entry to our CEO, is part of a team. Everybody is given an opportunity to play an important role.
Data Entry Clerk:
The general duties as a Data Entry Clerk for U.S. Legal Support include responsibilities such as being a fast typist with a keen eye for detail and computer savvy. A Data Entry Clerk is part of our Court Reporting Operations department and will report to a Data Entry Team Lead/Manager.
Essential Job Functions:
- Review and enter new job requests into the database
- Execute all requests/new settings within the established timeline
- Responsible for dispatching all incoming scheduling emails
- Responsible for Portal/Hopper Requests
- Review requests for missing information and follow up with the client to obtain information
- Identify any data deficiencies or errors and correct
- Research and obtain further information for incomplete requests
- Respond to queries for information and access relevant files
Requirements:
- Administrative and customer service oriented
- Excellent written and verbal communication skills
- Must be organized and have great multi-tasking capability
- Strong work ethic and desire to succeed
Records Management Associate
Summary of the Position:
The Records Management Associate is responsible for supporting document management activities and the archival of clinical trial records for a project in the electronic Trial Master File (TMF).
Essential Functions:
- Process study documents in accordance with client and study requirements as per study-specific processes, FHI Clinical’s SOPs/ADs and regulations, where applicable.
- Complete activities related to document receipt and processing which may include but is not limited to: document receipt and review, scanning and indexing, quality control, copying, filing, forwarding or return to client/study teams and archiving.
- Maintain study trackers related to the TMF.
- Liaise with study teams and other Document Management staff to fulfill job responsibilities and activities.
- Provide information necessary to complete client and/or departmental status reports as requested by the management of the Document Management department.
- Complete departmental projects as assigned in accordance with specified timelines, FHI Clinical’s SOPs/ADs and regulations.
- Confirm all documentation meets ALCOA+ standards and FHI Clinical TMF criteria.
- Inform the Manager of training issues, project activities, quality issues and timelines as directed.
- Provide copies of study documents to FHI Clinical personnel as requested.
- All other duties as assigned.
Knowledge, Skills and Abilities:
- Must data entry experience. ExperiencceExperience with TMF (Trial Master File) and strong knowledge of Clinical Studies documents are preferred.
- Strong computer skills (MS Office), SharePoint, and Acrobat.
- Ability to successfully liaise with study project teams, staff, clients and management, as necessary.
- Ability to remain focused with regards to details.
- Strong organization and planning skills.
- Ability to work effectively under pressure of deadlines.
- Outstanding client service skills.
- Good oral and written communication skills and interpersonal skills.
- Must be able to read, write and speak fluent English
Position Requirements:
- Education: High School Diploma required
- Preferred Job-Related Experience: 1-2 years of experience in an office environment and/or 6 months to 1 year of document management experience. Experience with managing clinical study documents using FDA, ICH, GCP guidelines and best practices pertaining to clinical trial document management and archiving. Prior experience working in a cross-matrix environment. Experience with clinical study electronic databases.
- Additional Eligibility Qualifications: Technology to be used: Personal Computer, e-mail, telephone, printer, calculator, copier, cell phones, and other handheld devices. Strong computer skills (MS Office), SharePoint, Acrobat and ability to work in FHI Clinical databases. Ability to format and publish large documents and create and maintain tracking systems and spreadsheets. Ability to coordinate review and finalization of documents with multiple stakeholders
Physical Expectations:
- Typical office environment.
- Ability to sit and stand for extended periods of time.
- Ability to lift 5-10 lbs
Travel Requirements:
- The expected travel time is less than 10 % for this position.
Contact Center Reporting Analyst
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Contact Center Analyst position ensures that the contact center receives the reporting support and information by developing and automating production reports, generating ad-hoc reports on demand, troubleshooting systems issues, conducting analysis of reports to identify trends and root causes. In this role, the Contact Center Analyst is able to analyze large amounts of data (from various systems), draw conclusions and make recommendations to leadership to drive results. The Contact Center Analyst is extremely proficient with all Microsoft Office applications and is very comfortable with technology.
Essential Job Duties & Responsibilities
- Create Contact Center Executive level daily/monthly/quarterly reporting and provide insights needed to meet strategic ministry goals and objectives
- Compose and complete daily, weekly, monthly reporting on internal business practices
- Extract reports from CC systems and house reports on shared drive in a timely manner within various formats
- Develop and create call center reporting as directed by the contact center management
- Uses data and reports, review, analyze and improve call center processes by reducing unnecessary, manual or repetitive steps creating improved efficiencies in resources
- Presents findings to leadership in executive summaries, both formal & informal with ability to rely reporting results effectively in both technical and non-technical language
- Develop and maintain various methods and templates for extracting and reporting data from multiple platforms
- Enhance and automate existing reports by finding streamlined workflows to complete workload
- Engage with other WFM and Contact Center roles to provide education, training, and succession planning, to ensure role is not isolated to a single point of failure
- Contribute to the exercise and expression of the Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Strong analytic skills, with understanding of how to interpret data/analysis
- Advanced Microsoft Office skills, particularly Excel (i.e. pivot tables) and PowerPoint
- Ability to effectively structure and communicate complex problems and ideas into meaningful business insights
- Strong understanding of Workforce Management tools (i.e. Verint, Teleopti) and Contact Center metrics
- Advanced understanding of ACD and Workforce Management reporting principles
- Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures.
- Excellent organizational and time management skills with the ability to handle multiple projects under pressure with minimal supervision
- Excellent written and verbal communication skills
- Experience with data visualization and presenting analytical findings to the business
- Resourceful, self-managed, detail-oriented and quick thinking
- Excellent project management skills
- Proven ability to maintain highest level of confidentiality, discretion, and integrity
- Strong knowledge of SaaS, networking, internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Contact Center best practices
Core Competencies/Demonstrable Behaviors
- Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives
- Business insight—Applying knowledge of business and the marketplace to advance the organization’s goals
- Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
- Nimble learning—Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
- Cultivates innovation—Creating new and better ways for the organization to be successful
- Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Education and/or Experience
- Associates degree with 3-5 years’ of previous contact center experience required OR equivalent education and experience required.
- Bachelor’s degree preferred.
- 2 years’ of analyst experience with customer support operations preferred.
Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:
- Generous paid time off (PTO), paid holidays, and paid volunteer days
- 401(k)
- Healthcare
- Dental/Vision plans
- Life & Disability plans
- Accident, Critical Illness, & Hospital plans
- Professional development
- Weekly chapel service and prayer times
- Onsite & Virtual fitness classes
- Employee Wellness Rewards & Programs
- Employee Assistance Programs
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
Marketing Specialist
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Role
The Marketing Specialist will be an individual who is passionate about producing high-quality digital marketing content to support marketing campaigns, program influencers and channel partners by engaging audiences through story telling. This individual will have significant experience in capturing the vision of a content strategy session and transferring that strategy into high quality digital marketing content in coordination with the graphics and video production teams, as well as contractors. The Marketing Specialist will monitor content performance and report on key KPI’s in both written and verbal presentation format. This position will be a fast pace, high output position that will be responsible for the full spectrum of content creation, from ideation to production.
Essential Job Duties & Responsibilities
- Research and understand current competitor messaging.
- Master Medi-Share program value props and understand how story telling can help prospective audiences understand the value of the program.
- Ideate and oversee development of ads, ad copy and collateral to inspire prospect education and action.
- Develop high quality content strategies and user journeys to drive audience engagement.
- Work with high-level influencers and channel partners to produce high-quality, high-volume content for their use.
- Continually test messaging via KPI monitoring and adapt a continual improvement process to drive results.
- Work with MarTech team to provide insight and content recommendations for SEO performance on a monthly basis.
- Work with internal employees and contractors to create marketing programs (e.g. sales documentation, product videos, website copy, blog posts, etc.) that articulate the differentiators of our products.
- Overseeing landing page/website ideation, creation, analysis and testing.
- Provide reporting on performance and recommendations for improvement.
- Understand key personas and help develop the prospect journey for each segment
- Understand and support the sales channel(s) leaders as it relates to product positioning, messaging and general cross-functional marketing support
- Contribute to the exercise and expression of the Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Proven track record of successful content marketing campaigns
- Experience working with Influencers and Channel Partners
- Significant content creation experience
- Excellent ability to turn strategy into compelling story telling content
- Ability to collaborate and work in highly cross-functional settings
- Ability to self-start and work with/without direction to produce key initiatives
- Ability to effectively manage time and deliver high-demand initiatives in a timely and professional manner
- Demonstrated knowledge of social media, email, display, OTT, and direct response advertising
- Passion for marketing and staying up-to-date on new developments in digital advertising
- Knowledge of health care industry a plus
- Excellent oral and written communication skills
- Ability to produce reports and presentations to demonstrate achieved results
- Exceptional attention to detail
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
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