by twochickswithasidehustle | Aug 18, 2021 | Uncategorized
Job Title: Data Entry Assistant
Sector: Monitoring & Evaluation
Employment Category: Regular
Employment Type: Part-Time
Open to Expatriates: No
Location: Dallas, TX USA
Job Description
Job Overview
The Data Entry Assistant plays a critical function within the IRC Dallas team by supporting staff in entering programmatic data in ClientTrack; ensuring it is entered in a timely, accurate and complete manner and in accordance with program compliance. Serve as primary liaison between the IRC and North Texas Office for Refugees (NTOR). This person will report to the Grants Coordinator.
Essential Responsibilities
- Compile and review documents for data entry, ensuring information is accurate.
- Enter data for all client activities into ClientTrack within 5 business days of the activity for RCA and all RSS programs.
- Conduct ongoing internal agency data quality checks and work proactively with NTOR and IRC program staff to identify errors/inconsistencies and make necessary corrections.
- Serve as primary liaison between the IRC and NTOR on all matters related to the use of ClientTrack and required reports.
- Effectively respond to inquiries about data by NTOR.
- Meet regularly with IRC program staff.
- Stay current on policies and practices involving ClientTrack.
- Other duties as assigned.
Qualifications
Job Requirements
- Bachelor’s Degree preferred; formal computer training an advantage.
- Minimum of one year of related work experience required; preferably information collection and management
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and with using online client management portals
- Fluency in English required
- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines without close supervision.
- Demonstrated success in working remotely
Working Environment
- Standard office work environment and/or hybrid remote
- Occasional evening or weekend work may be required
APPLY HERE
by twochickswithasidehustle | Aug 18, 2021 | Uncategorized
WOW Logistics is seeking a highly organized, detail-oriented person for this entry level position. The Transportation Data Entry Clerk is a vital part of the Transportation Department. This position will ensure timely and accurate entry and tracking of all loads, tracking and recording invoices for record, updating rate sheets and/or contracts as needed, as well as a variety of other administrative duties. This position will also service as a backup to our Billing Clerk on the transportation team as needed. The ideal candidate will have an interest in supply chain with the hopes to grow with the company.
Responsibilities:
- Work directly with WOW’s Transportation Coordinators to enter customer loads into our Transportation Management System (TMS)
- Send out WOW’s daily load list to carriers
- Schedule carrier appointments with pickup and delivery locations
- Perform daily status updates on loads
- Ensure all load statuses are updated within the TMS and communicated to the Coordinators and customers
- Perform a variety of other tasks and responsibilities as required or assigned by management
- Review and/or update record documents such as rate sheets and/or contracts.
- Scan and import invoices and other supporting documents for records.
- Perform data entry. Update SOPs, manuals, and spreadsheets.
- Receive, sort, and match invoices to proper loads
- Verify accuracy of billing data and revise errors
- Compute credit terms, discounts, shipment charges, or rates for goods of services to complete billing documents
- Submit invoices to accounting for payment
Qualifications:
- High attention to detail
- Ability to prioritize, organize, self-manage, and successfully balance multiple tasks to meet task deadlines
- Experience working in MercuryGate is a plus!
- Able to work independently and as a team
- Must have a strong work ethic and ability to work in a fast-paced environment
- Must be detail-oriented and well organized; excellent written, listening, verbal, and interpersonal skills
- Strong MS Office Skill; including Word, Excel and Outlook is a must
APPLY HERE
by twochickswithasidehustle | Aug 18, 2021 | Uncategorized
Job Description
Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
*This is a remote position and can be located anywhere in the United States.
Job Summary:
This is an entry level position, but if you are a very detail-oriented person who can work doing quality control checks with paper or electronic files, this might be the job for you.
Essential Functions:
- Review Records for HIPAA Compliance
- Communicate questions/issues to Lead/Supervisor
- Adhere to Sharecare Rules and Regulations
- Adhere to state and Federal Laws for Release of Information (ROI)
EEO StatementSharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.Requirements
Qualifications:
- Ability to pay very close attention to detail
- Ability to work in a fast-paced, production-oriented environment
- Ability to work well in a small team environment
- High level of reliability, productivity and professionalism
- Excellent communication skills
- PC literacy, able to use MS Outlook and other Windows-based programs
- Ability to pass an industry related course and exam within six months of hire
- Ability to check electronic records for HIPAA compliance, compliance with request and authorization limits
- Ability to quickly determine whether we have the legal right to release records based on HIPAA rules and regulations
APPLY HERE
by twochickswithasidehustle | Aug 18, 2021 | Uncategorized
Duties/Responsibilities:
- Accountable for assigned Customer Success KPIs.
- Oversees Quality Assurance for a distributed, multi-state contact center environment.
- Establishes standards governing customer interactions and implements monitoring programs.
- Ensures 100% adherence to all policies and procedures.
- Ensures operational and coaching practices are implemented and updated, as needed, to drive performance results and employee development.
- Analyzes QA data and recommends and implements training programs or process enhancements that correct quality issues.
- Demonstrates a commitment to customer service and meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
- Regularly reports performance outcomes, training, and development needs, and escalates staff related issues to the Manager, Customer Success.
- Utilize product knowledge of contact center technologies and platforms such as Salesforce, Intercom, and Twilio.
Required Skills/Abilities:
- Minimum of 5 years of contact center experience with progressive responsibility including supervising and/or coaching contact center frontline representatives
- Healthcare industry experience a plus, but not required
- Data-driven, systems thinker with strong experience in process improvement, new process creation.
- Super high attention to detail with proactive and dependable follow-through.
- Ability to think critically and autonomously
- Thrives in a fast-paced, high change environment
- Curious, proactive, lifelong learning approach with a positive and resourceful attitude.
- Strong track record of supporting team growth through direct, assertive, but kind feedback.
- Strong and rapid problem-solving ability.
- Comfortable working with standard platforms such as Gsuite, Slack, Salesforce (or other CRMs), and Zoom.
- Excellent verbal & written skills.
- Commitment to NextStep’s mission.
Benefits
- 100% employer-paid health insurance premiums for employees
- 401K participation
- Part of vibrant Pioneer Square Labs startup community!
NextStep is currently set up to hire individuals for remote work who live in the following states: WA, OR, CO AL, CA, NY, OH, PA, and TX
APPLY HERE
by twochickswithasidehustle | Aug 18, 2021 | Uncategorized
Description
The Quality Assurance Specialist (QA Specialist) is responsible for supporting quality assurance and analytics efforts within the call center.
Education or Prior Experience:
- GED or High School Diploma
- Proven experience analyzing, interpreting, and summarizing complex data as it relates to contact center technologies required
- 1-2 years of experience with call center Quality Assurance systems and/or processes are preferred. 3+ years as a call center agent can substitute if no QA experience.
$14 per hour
Duties and Responsibilities:
- Creating, updating, analyzing, and distributing reports as needed.
- Performs call monitoring and provides trend and performance data to the management team.
- Reviews data from the quality management system to track performance at team and individual levels to provide actionable data to the management team.
- Uses customer service expertise to assess existing practices for improvement opportunities.
- Coordinates and facilitates call calibration sessions for the management. Includes selecting calls for review and taking meeting minutes.
- Serves as backup for QA Account Auditor
- Other duties as assigned
Desired Qualities:
The QA Specialist should possess the following desired qualities in order to succeed in this position.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Integrity — Job requires being honest and ethical.
- Discretion – Job requires the handling of sensitive information and keeping this information confidential. This job also requires discernment of knowing when information should be kept confidential, even when it is not explicitly stated to be so.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Innovation – Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Analytical Thinking — Excellent analytical, communication, and technical document interpretation skills
Requirements
Required Knowledge, Skills, and Abilities:
Knowledge:
Familiar with basic call center workflow and processes.
Experienced with VoizTrails or similar evaluation software preferred.
Familiar with QA processes and practices.
Focused on quality and customer service.
Comprehensive understanding of quality assurance metrics
Working knowledge of Windows-based systems and Microsoft Office products
Understanding of legal rules and regulations pertaining to HIPPA
Skills:
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others’ actions.
Time Management — Managing one’s own time and the time of others.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities:
Ability to prepare and present timely and accurate reports and recommendations to
the team and senior management.
English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Working Conditions:
This position is virtual and requires a home office. The employee will need the following physical abilities:
Performing work at a work station for 8 hours
Interacting with a desktop computer or laptop
Ability to enter data into systems using a keyboard
Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
APPLY HERE
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