by twochickswithasidehustle | Sep 26, 2021 | Uncategorized
About the role
Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.
Salary for this role is hourly market rate.
About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
Responsibilities
- Continuously enter and facilitate data, including new assignments, updating, notifying customers of court rejections, and closing orders
- Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
- Prepare/review legal document orders of urgent or special nature for filing with the courts
- Know document requirements and filing and fee procedures for the California Superior Courts and federal circuit courts
- Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
- Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
Requirements
- Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
- Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience(California experience preferred)
- Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
- Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
- Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
- Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
- Communicator – strong verbal and written communication skills
- Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
- Must reside in the United States
Benefits
What sets InfoTrack apart?
Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!
We offerFlexibility. Work from home, an office, or a mixture of the two—wherever you’re happiest and able to do your best work.Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.Work with a knowledgeable, high-achieving, experienced, and fun team.Be part of a culture obsessive about learning, development, and career growth.Learn more about life at InfoTrack on our website.
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by twochickswithasidehustle | Sep 26, 2021 | Uncategorized
Job Details
Description
Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist.
For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.
What does it mean to be a Payment Accuracy Specialist?
Our healthcare recovery specialists are passionate about what they do. They are experts at reviewing, discovering, validating large amounts of data and delivering results and insights for our clients. Our audit teams recover billions of dollars in incorrect payments for our clients each year. This position is a key role where you will learn from an elite team of recovery professionals, expand your skills, discover your strengths, and begin an exciting career.
What does this role offer in regards to career development?
“For someone who is looking to learn an industry quickly, and be given opportunities to advance and grow rapidly, there is no better place than Cotiviti Healthcare. This role is really is a springboard; you learn our business and are coached on how to make more impact each year, with opportunities for advancement constantly available.â€
“The more dedication and passion you put into your work, the more you will be rewarded in return.â€
“I really like being a part of a team that encourages collaboration, but also really gives me the room to work independently.â€
“I enjoy seeing how much money I am responsible for recovering for our clients. I get to put my naturally competitive nature to the test.â€
Key Responsibilities:
- Solve problems by identifying errors and overpayments for our healthcare clients
- Use your creativity to help generate new ideas for claim concepts and recovery opportunities
- Learn and use multiple computer software, systems and technology
- Achieve excellence by meeting and exceeding audit team goals and quality measures
- Serve clients by responding to questions or inquiries.
What we are looking for:
- Bachelor’s degree preferred OR at least 1 year of relevant experience (healthcare billing, claims, auditing, reimbursement or data analysis)
- Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
- Strong interest in working with large data sets and various databases
- Healthcare industry experience desired
- Excellent verbal and written communication skills
- Self-motivated and driven to succeed
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by twochickswithasidehustle | Sep 26, 2021 | Uncategorized
About The Position
As a double, you will be the sole Executive Assistant of several clients ideally based in your timezone. Our clients are mainly entrepreneurs, C-levels, or investors looking for real business partners to help them achieve their best work and win back time in their day.
Their requests vary from inbox management to scheduling, travel planning, research projects, and other administrative tasks.
– This is a 1099 – Independent Contractor position and does not include benefits- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- All work is fully remote, assistants need to be based in the United States- Executive Assistants are available from Monday to Friday, at least 15 hours per week and up to 35 hours per week- Executive Assistants are available to respond to new messages and requests from their executives within 2 hours of receiving them during business hours
About You
You are an exceptional Executive or Administrative Assistant who:
– Has a college degree and at least 2 years of experience in Executive Assistance (freelance + remote experience preferred) or at least 5 years of Experience in Executive Assistance without a college degree- Is passionate about helping executives perform at their best- Is fully proficient with the Google Apps, Microsoft Office Suite, and can quickly pick up new software tools- Has impeccable time-management and communication skills (written + spoken)- Thrives in dynamic environments and focus on continuous improvement- Wants to join the Double movement and engage with the community
Benefits & Perks
– A community of experienced EAs to get coaching and support in achieving your professional goals- Hourly compensation starts at $21.00 per hour and increases based on your years of relevant experience and your geographical location- Autonomy to determine which executives you support, and the flexibility to determine your own work schedule- Performance incentives- Paid training & tools from our team of experts- Opportunities to evolve in the organization
APPLY HERE
by twochickswithasidehustle | Sep 26, 2021 | Uncategorized
Primary Purpose:
Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded calls.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Search for and export call recordings containing voice signatures and save said voice signatures in designated folder
- Listen to recorded voice signatures to confirm validity
- Correct any inaccurate customer information in the CRM system
- Conduct internal test calls and provide feedback via written reports
- Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.)
- Communicate quality review results to Quality Assurance Supervisor and Sales Team Leaders
- Attend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
- Search for, export, and send call recordings to the Quality Assurance Supervisor on an ad hoc basis
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail
- Must possess effective verbal and written communication skills
- Thorough knowledge of correct English usage and demonstrated ability to use appropriate spelling, grammar, and punctuation
- Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
- Ability to successfully complete HIPAA certification annually
- High degree of dependability and motivation
- Ability to work independently as well as in a team environment
- Demonstrated integrity within a professional environment
Desired Skills:
- Bachelor’s degree or, in lieu of degree, equivalent education, training, and work-related experience
- 1+ year of experience in the insurance industry OR experience in a call center environment
- Prior auditing and/or quality assurance experience
- Experience with Genesys (Interactive Intelligence)
APPLY HERE
by twochickswithasidehustle | Sep 26, 2021 | Uncategorized
The Administrative Data Entry Team Lead is Work From Home Flexible in the Pacific Time Zone. If in close proximity to a Frasco office, this individual has the option to work or from one of our office locations post COVID.
Administrative Data Entry Team Lead Responsibilities:
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the department.
- Contributes and participates in constructive and timely performance evaluations.
- Contributes to discipline and termination of employees in accordance with company policy.
- Oversight of receptionists
Duties/Responsibilities:
- Through management, oversight, review, and training, ensures data entry services are completed in an accurate, efficient, and timely manner.
- Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data.
- Serves as a liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs.
- Researches, recommends, and implements new methods, procedures, policies, and services.
- Identifies needed equipment; requests procurement.
- Performs other duties as assigned.
Requirements
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Strong supervisory and leadership skills.
- Thorough understanding of data entry methods, equipment, and procedures.
- Proficient with Microsoft Office Suite.
Education and Experience:
- High school diploma or equivalent required; Associates / Bachelor’s degree preferred.
- Three years of data entry experience preferred.
Compensation and Benefits
- Competitive hourly rate
- Medical Benefits including Dental and Vision
- Life Insurance
- FSA
- Paid Time Off
- Paid Holidays
- 401k plan with matching
- Fun and positive work environment
Administrative Data Entry Team Lead salary is competitive and commensurate with experience. This is a Full-Time Hourly / Non-Exempt Position.
APPLY HERE
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