by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: Amplify Education
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.
The Amplify Data Analytics and Data Governance team is looking for a Data Entry professional. This role will assist various Customer Care and Support departments with manual data entry and manual data cleanup initiatives. To do well in this role you need a very fine eye for detail, outstanding typing skills, and familiarity with excel or google sheets. This is a short-term contract position and could be perfect for students or teachers over the summer months.
Responsibilities:
- Meet with Team lead briefly in the morning to raise any issues/concerns/roadblocks regarding your task assignments
- Coordinate with departmental directors or their managers to gain an understanding of the data entry or data cleanup needs
- Manage timeline and set expectations appropriately
- Ability to self-manage, set and meet deadlines, and ask for help when needed
Basic Requirements:
- At least 18 years of age
- Proficient typing (and spelling) skills
- Demonstrated knowledge of and skill in word processing and spreadsheets
- Experience using:
Preferred Qualifications:
- Experience with technologies and tools such as:
- Process oriented with great documentation skills
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: BetterUp
Anywhere in the U.S. (Remote)
- The HR Assistant, Data Entry role will support our daily Workday data management and data entry tasks, and perform other related duties to support the People team.
- Our ideal candidate has excellent attention to detail, experience managing large amounts of data and an eye for process improvements, as well as previous experience using Workday HCM.
- This is a temporary position with the potential for conversion to a permanent, more expanded role.
Responsibilities:
- Partners with People Operations Associate and HR Generalists to accurately maintain Workday as our system of record for all employee data.
- Manages and maintains employee files.
- Processes employee information and related data for hiring, job changes, etc. in Workday
- Resolves minor processing problems; seeks assistance from manager or other appropriate team members for issues beyond immediate expertise.
- Maintains confidentiality of sensitive information.
- Support maintenance of Workday as our system of record, including employee file migration, reports and data cleanup, and other related duties as assigned.
- Creates internal offer and promotion letters.
If you have some or all of the following please apply:
- Excellent and precise data entry and typing skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Good organizational skills and attention to detail.
- Ability to keep information confidential.
- Ability to work independently.
- Has at least 1 year of experience with Workday.
Education and Experience:
- High school diploma or equivalent required.
- Data entry experience required.
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Misfits Market is now looking for an experienced Real-Time Support Manager to oversee our real-time support team. Real-time support is currently handled primarily through live chat, but is soon to include SMS support and potentially social media support as well. As a growing company, this is an excellent opportunity to join us and help build and grow a team as we define the next chapter of customer support at Misfits Market.
The real-time support manager is responsible for developing and executing customer-facing support strategies designed to enhance a best-in-class experience for our customers through our real-time support channels (Live Chat primarily). Reporting directly to the Director of Customer Success, the Real-Time Support Manager is tasked with creating and maintaining support policies and best practices as well as agent scheduling and management of direct reports.
You will:
Day-to-day:
- Managing the team’s daily support functions
- Monitor key performance metrics (response time, handle time, CSAT, and more)
- Assessing staffing needs, i.e., overtime requirements – scheduling and approving overtime
- Responding to escalated customer support issues as needed
- Auditing, training, and continuous improvement efforts in conjunction with CS leadership and QA team
- Monitoring agent performance and productivity – auditing, approving, and submitting timecards to payroll
- Resolving disputes and implementing disciplinary action as needed
- Identifying and investigating trends in customer feedback
- Track performance metrics, maintain and monitor reports
Ongoing:
- Audit agent performance and productivity.
- Communicate and collaborate with department leadership, liaise with outside teams and departments as needed.
- Attend weekly/monthly leadership meetings
- Prepare reports on team efficiency
You have:
- Minimum 2 years experience as a customer service manager
- Experience managing a live chat, social media, or SMS support team
- Remote management experience a must
- Experience preparing and analyzing reports, diving into the metrics and creating processes to improve service and efficiency.
- Experience utilizing Zendesk, Kustomer, or similar online ticketing platform
- Previous experience in the online food / beverage, grocery, or subscription box space strongly preferred
- Startup experience strongly preferred
- The ability to thrive on your own as well as work collaboratively in a group setting
- Degree in customer service, communications, business, or relevant field a plus
Benefits:
- Unlimited PTO
- Monthly credits for Misfits Market
- Multiple health, dental, and vision plan optionsÂ
- Life Insurance
- 401k planÂ
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
The Opportunity:
Coleman Research is currently recruiting a Data Entry Analyst to join our team on the West Coast. This is a remote position.
In this role, you will be responsible for reviewing the data of various entries within our proprietary database. Data Entry Analysts will also work with other departments, including the Client Management teams, to accomplish these responsibilities.
Responsibilities:
- Review new entries to Coleman’s proprietary database to ensure accuracy, consistency, and completeness
- Compare contact data against resume and/or submitted biographic data
- Cross-reference information from multiple sources and extract any additional information as needed
- Liaise with Coleman’s Client Management teams to ensure completion of these tasks
- Contact industry professionals via phone and email to confirm their employment and biographic information
- Other projects as needed
Requirements:
- Bachelor’s degree or equivalent experience required
- 6 to 12 months of relevant work experience (customer service, administrative, investment management compliance or internal audit responsibilities are a plus); new graduates are also welcomed to apply
- Exceptional attention to detail
- Strong organizational and time-management skills
- Excellent written skills
- Self- motivated, reliable and energetic
- Ability to multi-task and work independently in a fast-paced environment
- Ability to adapt quickly to changing priorities
- Detail and process oriented
- Outstanding teamwork and interpersonal skills
- Adaptable and able to work in a fast-paced environment
- Ability to work in a team atmosphere, but also manage projects independently
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: Kate Farms
POSITION OVERVIEW
The Order Entry Support Associate is responsible for all aspects of customer sales order processing. You will be charged with entering new orders using QuickBooks and True Commerce / EDI software, maintaining & editing existing orders, fulfilling shipped sales orders, coordinating order shipments with the warehouse, and order deliveries with logistics providers.
This position is a member of the Finance team and requires a diligent, proactive, and collaborative working style, solid business judgment, and a keen attention to detail.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Obtain and manage documents associated with customer purchase orders and shipments including:
- “Warehouse Shipping Advice (WSA”) from EDI
- Save “Bill of Lading” from warehouse
- Tracking order delivery
- Coordinating and filing related shipping documentation including Proof of Delivery
- Purchase order receipt and Sales Order entry, as backup, not primary duty
- An understanding of the order-to-invoice process, which will allow Accounting to record revenue.
- Communicating with Customers, Warehouse, Third Party Logistics companies for the Order-to-Invoice process.
- Coordination of returns for damages, shortages, and overages.
- Tracking and managing customer reported order issues including damages, and miscellaneous order discrepancies.
- Freight/shipping claims investigation and recovery. Working with customer and freight forwarders, investigate various claims or missing, damages, and shortages in order to recover product and freight costs.
- Related analysis on an as needed basis.
- Communicating with customer procurement.
- Monitoring and processing all returns according to financial requirements and ensuring compliance to all Company policies.
- Providing shipment confirmation to customers and ensuring that orders are in ready condition in the system and in correct status before each order is fulfilled.
- Analyzing, qualifying, and completing change order requests.
- Communicating pertinent information on status of orders to management and internal departments.
MINIMUM JOB REQUIREMENTS
- Bachelor’s degree or equivalent in related fields.
- 2+ years of related experience.
- Excellent verbal, written, and comprehension skills with proficient ability to detect errors and inconsistencies.
- High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
- Strong attention to detail, excellent time management and organizational skills.
- Problem solver and self-motivated individual who thrives in a fast-paced environment.
- Ability to work independently.
- Must be positive, willing to contribute to a positive, team-oriented workplace.
- Keen listening skills.
- Excellent grammar, and ability to follow up effectively with all staffing levels and customers.
- Quick learner.
- Experience in a consumer package company or manufacturing environment using Electronic Data Interface (EDI) with proven ability to interact with operations and accounting staff a plus.
- Strong understanding of Microsoft suite – Excel, PowerPoint, and Word as well as Outlook calendar.
- Comfortable navigating across various websites and online systems.
- Be flexible and embrace change with a growing and evolving company.
APPLY HERE
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