by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: PETA
Position Objective:
To assist and support the Major Gifts Department and Special Gifts Program with administrative duties to conduct major gifts data entry and communications in a timely and accurate manner. Opportunities for growth including attending professional seminars, staying up to date on fundraising techniques, and cultivating special donor connections abound in this behind-the-scenes position.
Who is The PETA Foundation’s Major Gifts Team?
Our team is composed of skilled fundraisers who are the best and brightest in their respective areas. We come together to build long-term relationships with major donors helping the organization to reach its fundraising goals supporting programs that aid animals in need, and connect philanthropists with opportunities to make a real difference. If you join our team you will be changing the world for animals, one supporter at a time.
Primary Responsibilities and Duties:
Assist the Major Gifts Department and Special Gifts Program with the continued development of PETA’s fundraising efforts with Canadian donors in accordance with the department’s standard operating procedures:
- Document pertinent information for the purpose of enhancing and developing PETA donor profiles
- Record donor research, meeting, correspondences, and other notes in PETA’s Development.
- Prepare correspondence, assist with reporting, proofreading, gift review, support fundraising events, and data entry,
- Assist in working with third party partners (CAF Canada) to ensure best practices founded on a donor-centered experience, and compliance with the partnership agreement.
- Stay up-to-date on current fundraising techniques and methods, and Canadian charitable law, both in Major and Planned Gifts.
- Follow-up with select new Augustus Club members and Planned Giving Prospects, as directed, to provide basic information and assess for follow-up contact with the Director.
- Attend professional-training seminars
- Assist with additional PETA fundraising and donor-cultivation projects, as needed
- Perform any other duties as assigned by the supervisor
Requirements
- Degree in a related field or equivalent experience
- At least three years of experience with non-profit fundraising
- Experience with fundraising software or similar database systems as well as the Windows operating system
- Proven exceptional attention to detail and organization skills
- Persuasive and explanatory written and verbal communication skills are critical to this position
- Proven excellent project management, strategic thinking, and analytical skills
- Demonstrated ability to work independently and maintain strict confidentiality at all times
- Proven ability to maintain professional working relationships with an organizations members and supporters
- Ability to represent PETA’s philosophy and professionally advocate PETA’s positions on issues
- Must be at least 21 years of age and have a valid U.S. driver’s license, with a satisfactory driving record
- This position requires proof of the COVID-19 full vaccination
- Commitment to the objectives of the organization
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: Akraya
Duties: Candidate will need to be knowledgable if commercial loan documents and commercial lending . deed of trust, financial statement
- Under direct supervision, uses basic knowledge and skills obtained through on-the-job training to prepare, sort, scan and index documents for the imaging process.
- Resolves routine questions and problems. Essential Duties and Responsibilities: – Review and distribute documents received from branches and/or other departments.
- Scan documents and maintain scanners on a daily basis. – Work independently using initiative to solve problems and contribute to team efforts. – Assignments and duties will vary widely based on department needs and priorities.
0-3 Years Experience
- Knowledge of Principles, practices, and procedures of general office concepts including faxing copying and filing.
- Organization of workload and attention to detail sufficient to handle high volume of documents.
- Provide a high level of customer service.
- Learn and interpret department policies, procedures, and requirements.
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: Guild Education
Guild Education is hiring Student Operations Specialists to support our Student Operations teams. In particular, we are looking for individuals who have attention to detail, a strong work ethic, and the ability to be flexible in a constantly changing environment. The ability to communicate and effectively work cross-functionally with the team and leadership is also critical to being successful!
We have a few teams within our Student Operations Department:
As a Student Operations Specialist, Support, you will:
- Communicate with students through live chat, email, and incoming phone support. (Phone support coming end-of-year 2021)
- Support students who submit tickets via email and Zendesk and utilize chat to resolve their issues and connect them to the correct next steps
- Manage a volume of 20-60 student tickets per day while maintaining client service level standards and high quality of response
- Use various tools like ZenDesk (tickets and chat), Salesforce, and Looker to better engage with our students
As a Student Operations Specialist, Escalations, you will:
- Communicate with students and Guild employees through support tickets submitted via Zendesk
- Independently manage, track and triage an average of 50+ tickets daily
- Coordinate with cross-functional partners to further investigate and reach a resolution on escalated tickets
- Use tools like Zendesk, Salesforce, and Looker to fully investigate and resolve escalated tickets
As a Student Operations Specialist, Application Review and Transcripts (“ARTâ€), you will:
- Support students and student-facing teams in a role primarily focused on reviewing students’ applications for eligibility (program and employee), completeness (documents and self-reported information), and qualification within the Service Level Agreement (SLA) timeline of the employer or academic provider.
- Order transcripts on behalf of students, tracking takeaways to help improve the efficiency and overall success of this service.
- Be a subject matter expert (“SMEâ€) in academic partners you will primarily work with, ensuring students are processed accurately, while also staying familiar with the schools you do not “own†in order to better support your teammates.
- Work autonomously and entirely behind the scenes (no direct interactions with students)
As a Student Operations Specialist, Onboarding, you will:
- Communicate with students through phone, text, and email outreach
- Help students with accepted applications maintain momentum and overcome barriers during the enrollment process of their chosen university
- Assist students through an onboarding checklist of essential tasks such as collecting their transcripts and letters of recommendations, submitting materials, etc.
- Manage a student caseload of approximately 50 new students per week, ensuring that they are aware of their next steps
You are a strong fit for these roles if you have:
Required Competencies
- Strong attention to detail and organization
- Excellent written and verbal communication skills
- 0-3 years experience in a customer service or operations role
- Ability to develop strong relationships and communicate effectively while under pressure
- Ability to understand the importance of data within your role
- Positive attitude while navigating a changing and ambiguous environment
- Drive to meet both internal and external deadlines, including partner specific Service Level Agreements
- Ability to synthesize and explain complex information in an easy to understand manner
Preferred Competencies
- Familiarity with using multiple CRM tools (such as Zendesk, Salesforce, Five9, etc.)
APPLY HERE
by twochickswithasidehustle | Nov 17, 2021 | Uncategorized
Employer: Change Healthcare
The Billing Specialist is responsible for a variety of tasks including Medicaid claims submission and denial management of all claims for assigned clients. The Billing Specialist will primarily be responsible for hospital claims but may also work associated professional claims. Assigned work may include state specific Medicaid or Out of State Medicaid claims. This position is responsible for ensuring all claims are processed in a timely manner according to state Medicaid guidelines and to ensure maximum reimbursement.
What will be my duties and responsibilities in this job?
- Ensure billing inventory for all assigned clients is managed to the process activity metrics and financial goals as set by the company.
- Responsible for ensuring the timely and accurate billing of all accounts for assigned clients.
- Responsible for entering Medicaid eligibility information into the client system.
- Responsible for denial management of all assigned claims.
- Responsible for analyzing all remits to ensure accurate payment has been received.
- Ensure proper and timely notes are document in both Change Healthcare system and client system.
- Keeps Supervisor aware of any issues that may be impacting claims resolution.
- Helps Supervisor to build and maintain strong, long-lasting customer relationships.
- Assists co-workers with questions.
- Responsible for provider enrollment.
- Assist manager in preparing monthly status reports for clients.
- Participates with Manager in monthly client meetings with clients to discuss billed inventory with a focus on performance reporting and issue resolution.
- Helps Manager to build and maintain strong, long-lasting customer relationships.
- Assist with high severity requests or issue escalations as needed
What are the requirements needed for this position?
- Minimum 3 years of experience in billing and denial management. Preferably with Medicaid and in a hospital setting.
- Minimum 2 years of experience in Medicaid/Government AR follow-up
- Minimum high school diploma or GED, some college preferred
- Thorough knowledge of Medicaid HOSPITAL billing guidelines; experienced with Medicaid billing in states other than Georgia also desire
What other skills/experience would be helpful to have?
- General knowledge of Microsoft Office
- Advanced Excel and PowerPoint skills
- Strong communication skills, both written and verbal
- Excellent customer service skills
- Strong follow-up and organizational skills
- Ability to work collaboratively within a team and with limited supervision
- Ability to think strategically
- Ability to follow HIPPA policies and confidentiality processes
What are the working conditions and physical requirements of this job?
- Use of phone and computer
- Sitting for long periods of time
- Remote from home – must have reliable internet and quiet work space
APPLY HERE
by twochickswithasidehustle | Nov 16, 2021 | Uncategorized
Our mission at Lasting is to ensure that every couple has access to effective, affordable relationship help. We are looking for a customer experience specialist to join Lasting, a high-growth startup and new division at Talkspace.
You’ll be providing compassionate, clear, and effective support to Lasting users via email.
What You’ll Do
- Email-based customer support: You’ll provide best-in-class support via email to Lasting users experiencing a range of issues related to their account, subscription, partner, or app
- Issue Tracking: You’ll keep track of issues and let the team know when customers are consistently experiencing the same problem (We love fixing problems for our users)
- Bug Logging and Escalation: When you suspect that the app has a bug or technical issue, you’ll try to get to the bottom of it. You’ll verify and log bugs, and proactively communicate about them with the technology team
- Flexible Working Hours and Location: This role requires 1-3 hours per day, but you’re welcome to work whenever is most convenient for you. This position is fully remote and a computer will be provided.
Please note: this role requires 1-3 hours per day, including some weekends and holidays.
About You
- Clear and empathetic communication style
- Excellent written communication
- Detail oriented and inquisitive
- Somewhat tech savvy, but you don’t need to be a tech wizard
- Ability to work weekends and holidays
- 2+ years experience in a customer-facing role (retail, customer service, etc.)
APPLY HERE
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