by twochickswithasidehustle | Jan 20, 2022 | Uncategorized
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Engagement and Moderation!
Do you have an Engagement and Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
We are looking for English-speaking moderators!
You will be moderating the client’s forums and do limited engagement as well.
Project Hours:12 hours a day – every other hour – 7 days a week
Hourly Rate:To be discussed in the interview phase
Orientation Details:Start Date – will be discussed during the interviewLive orientation – 1 hour
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Professional English proficiency
- Quick read and attention to detail
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
APPLY HERE
by twochickswithasidehustle | Jan 20, 2022 | Uncategorized
Bloomscape is a Direct to Consumer plant brand with a mission to become the simplest source in the world for buying and enjoying quality plants. Plants nourish our living spaces in a way that’s deeply vital and increasingly necessary in our modern lifestyles. By completely changing the way people buy and experience plants in every area of the home and garden, our big vision is to make Bloomscape the most recognized brand in plants.
JOB DESCRIPTION
We’re looking for Customer Support Representatives to join our growing team and enhance the Bloomscape experience for our customers! This is an hourly, part-time role (up to 32 hours per week) focused on providing empathetic support to our customers over email and live chat.
As a Customer Support Representative, you are an integral part of Bloomscape’s success as a company. To be successful in this role, you should be a true customer advocate-someone who naturally desires to go above and beyond to effectively solve problems and make a human connection with each customer. You are a thoughtful, clear communicator—especially in writing.
You’ll be a great fit for our team if you thrive in a fast-paced, constantly evolving environment. You are someone who takes initiative and adapts quickly. Having a flexible schedule is key, as some evening, weekend, and holiday hours are required. We’re specifically looking to cover afternoon and evening chat hours, with a typical day-to-day schedule in the 12-8pm range.
RESPONSIBILITIES
- Act as the voice of Bloomscape on the front lines with customers
- Answer email and live chat inquiries, including questions regarding shipping, our products, website troubleshooting, and basic plant care
- Efficiently and empathetically resolve problems for customers when issues arise
- Handle last-minute order changes and cancellations with a sense of urgency
- Identify any new types of issues that customers are experiencing and communicate trends that arise from customer feedback to the team
- Help create response templates based on new questions from customers
- Drive to over-achieve performance and efficiency goals like tickets answered per hour, first response rate, CES, etc
QUALIFICATIONS
- Previous experience in a customer-facing role
- Passion for plants and the Bloomscape brand
- Clear communicator, especially in writing (you excel at the balance between including enough detail and getting straight to the point)
- Grammar nerd (you can spot typos from a mile away and have an irresistible desire to fix them)
- Team-player who takes initiative to jump in and help out where needed
- Flexible and open to changes in processes or your schedule
- Empathetic people-person
- Fast learner who adapts quickly
- Committed to values of thoughtfulness, humility, reliability, curiosity, versatility, and efficiency.
- Proactive, enthusiastic hard worker with an eye for detail
- Ability to multitask, prioritize, and manage time effectively
- Self-motivated with ability to work in ambiguity and still drive forward
- Creative problem-solver with an inquisitive and innovative mind
- Ability to thrive in fast-paced ever-changing environment
- Previous startup and/or e-commerce experience, a plus
- Fluent with Google Applications (Docs/Drive/Forms etc)
- Extra points if you are familiar with Hubspot, WooCommerce, or Shipstation (let us know!)
APPLY HERE
by twochickswithasidehustle | Jan 20, 2022 | Uncategorized
Job Details
Description
The Offsite Invoice Payment Specialist operates and maintains a personal computer in a work-at-home environment, accurately entering data to pay utility invoices and prepare customized reports.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Enters customer utility invoices by:
- Entering required customer data by accurately interpreting a variety of source documents and coded information.
- Performing required steps dictated by online programs and procedures.
- Handling exception items per procedures.
- Keying utility invoices from image (KFI).
- Understands the basic utility industry concepts and terms necessary for proper data entry.
- Understands the fundamentals of the billing and payment process.
- Has a complete understanding of specialized data entry account.
- Logically plans work day by understanding and following all priorities.
- Performs entry duties in accordance with proper time and quality standard routine.
- Maintains own personal computer within parameters of Cass’ requirements.
- Uses organizational skills to ensure no bills are missing or lost.
- Performs daily pickup and drop off of work according to assigned schedule.
- Other duties as assigned.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
- Ability to type 9,000 keystrokes per hour.
- Ability to grasp and retain instructions.
- High level of concentration.
- Self-motivated.
- Accuracy.
- Ability to work independently.
- High school diploma or equivalent required.
- Specialized training in data entry or prior experience.
APPLICATION PROCESS:
Please apply directly to this position via the “Apply†button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
APPLY HERE
by twochickswithasidehustle | Jan 20, 2022 | Uncategorized
About UsBucket Listers is the leading city guide that helps millions of explorers to discover & book bucket list experiences around the world. Whether it’s discovering the best tacos down the street or sunset sails around your city, our mission is to bring out the explorer in everyone.
The Opportunity Bucket Listers has an engaged and growing audience of over 12M+ followers across all of our owned social media channels. Our loyal community of explorers turns to us for inspiration, local exploration and to book unique experiences.
Our talented content team is the creative driving force behind Bucket Listers. The team is comprised of social media strategists that have an eye for engaging and inspiring content. The team maintains a pulse on the heartbeat of our cities to curate and share experiences with our audience.
We are looking for a Social Media Coordinator to support our Content Team and our growing social channels (specifically, Instagram and TikTok). This role will ensure that our social media accounts remain engaging, consistent and inspiring.
Responsibilities include:
- Posting on Bucket Listers city Instagram accounts
- Creating social assets in Canva
- Writing social copy for Instagram and TikTok
- Sourcing engaging and on-brand content for our channels
- Responding to Direct Messages and comments
- Pulling data and insights from social campaigns
Skills and interests that will set you up for success:
- Previous experience creating and sourcing content for highly visible social media accounts
- Extremely resourceful with a keen eye for sourcing relevant and engaging content
- Enjoys keeping a finger on the pulse of local events and unique experiences in your city
- Highly collaborative nature (cross-functional teammates, external partners and customers)
- Passionate about building community through experiences and exploration
This position is remote but the candidate should be familiar with New York City and the surrounding area.
APPLY HERE
by twochickswithasidehustle | Jan 20, 2022 | Uncategorized
USA Work at HomeState:USA Work At HomeJob Description:
We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly.
Responsibilities include:
- Providing each customer with a world class experience.
- Answering product and tool related questions.
- Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
- Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
- Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
All you need is:
- Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
- Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
- Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it.
- Ability to type a minimum of 30 WPM
- Attention to detail and process adherence
- Quick adaptation to process changes as needed
- Ability to work independently, self-learner
What we offer:
- Competitive hourly rate – $14.50/hr
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A productive, quiet and distraction-free, secure place to work
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
APPLY HERE
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