by twochickswithasidehustle | Feb 22, 2022 | Uncategorized
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we’re passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We’ve built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
Sana is looking for a Customer Success Associate to join our Customer Operations team to support our customer administrators once they are live on Sana. As a Customer Success Associate, you will be responsible for answering and resolving inbound support tickets that come in through a variety of channels. To be successful in this role, you must be highly organized, proactive and motivated by closing tickets within defined SLAs and with a high level of quality. The ideal candidate will also help develop best practices and be open to other responsibilities in a hands-on, collaborative environment.
What you will do
- Own the entire ticket management process for clients once they go live with Sana for their health insurance.
- Maintain organized ticket queues, ensuring that all are kept up to date on a consistent basis.
- Escalate issues as needed to drive resolution for high priority, urgent cases.
- Be a knowledge partner, researching, documenting, and educating others on updates related to internal process, external policy, and best practices.
- Be a thought partner, working with our product team to help create a product that can deliver the best customer experience at scale.
- File feature enhancements and engineering bug tickets on an as needed basis.
About you
- You have anywhere from 1-2 years of experience in a technical or support role within the software or healthcare industry.
- Familiarity with systems such as Zendesk, Monday.com, Asana and Salesforce.
- You’re ok with the unknown. We’re relatively new and we’re constantly learning and improving as we go.
- You communicate well through email or phone.
- Entrepreneurial. Self-directed. Excited to build something from scratch.
- Passionate. You care about making our healthcare system work better for people and business owners.
- Grit. You aren’t worried about getting your hands dirty and working hard when you need to.
- Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
About SanaSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
APPLY HERE
by twochickswithasidehustle | Feb 22, 2022 | Uncategorized
Wisdom Dental is growing and looking for a passionate experienced people to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
- Reporting to the director and performing secretarial and administrative duties.
- Typing, formatting, and editing reports, documents, and presentations.
- Entering data, maintaining databases, and keeping records.
- Liaising with internal teams and departments, answering calls, and making travel arrangements.
- Managing internal and external correspondence on behalf of senior management.
- Scheduling appointments, maintaining an events calendar and sending reminders.
- Copying, scanning, and faxing documents, as well as taking notes.
- Preparing facilities for scheduled events and arranging refreshments, if required.
- Ordering office supplies and replacements, as well as managing mail and courier services.
- Observing best business practices and etiquette.
Qualifications
- 1-2 years of experience as a personal assistant would be advantageous.
- 1-2 years experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
- Advanced typing, note-taking, recordkeeping, and organisational skills.
- Ability to manage internal and external correspondence.
- Working knowledge of printers, copiers, scanners, and fax machines.
- Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
- Excellent written and verbal communication skills.
- Exceptional interpersonal skills.
- Must be a fast learner
- Must adhere to our confidentiality and data security requirements
Rewards
- Competitive compensation based upon dental assistant and sales/customer service experience
- Potential bonus opportunity based on sales and conversion metrics
- 401k
- 30+ hour work weeks
- Health, Dental and Vision Insurance
- Aligner and Whitening Benefit
- Collaborative work environment and positive culture
- Opportunities to grow within a fast-paced, innovative company
APPLY HERE
by twochickswithasidehustle | Feb 22, 2022 | Uncategorized
Wisdom Dental is growing and looking for a passionate experienced Data Entry Clerk to join our fantastic team. We do things differently! Our focus is on providing a great environment for our patients and staff while giving the very latest and best care to our patients. You would be working in one of the most progressive practices, using state of the art equipment and a comprehensive range of services including complete smile makeovers, implants and orthodontics. You would also enjoy a fast paced and supportive environment where career advancement and training is keenly encouraged. Wisdom Dental has a fantastic staff of dentists, OHTs, Dental Assistants and administration who are passionate about going above and beyond the expectations of our patients and highly supportive of environment.
Responsibilities
We’re looking for energetic, passionate, and confident Data Entry Clerk who can help just to:
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Type in data provided directly from customers
- Create spreadsheets with large numbers of figures without mistakes
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Sort and organize paperwork after entering data to ensure it is not lost
Qualifications
- Good typing skills; Knowledge of touch typing system is strongly preferred
- Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Working knowledge of office equipment and computer hardware and peripheral devices
- Basic understanding of databases
- Good command of English both oral and written and customer service skills
- Great attention to detail
- High school degree or equivalent
Rewards
- Competitive compensation based upon dental assistant and sales/customer service experience
- Potential bonus opportunity based on sales and conversion metrics
- 401k
- 30+ hour work weeks
- Health, Dental and Vision Insurance
- Aligner and Whitening Benefit
- Collaborative work environment and positive culture
- Opportunities to grow within a fast-paced, innovative company
APPLY HERE
by twochickswithasidehustle | Feb 22, 2022 | Uncategorized
Sticker Mule is the internet’s most “kick-ass” brand. We’re a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it’s ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.
Why you’ll like working here:1. Customers love our service and tell us all the time!2. We offer flexibility in your work day.3. We work at a sustainable pace to foster a non-stressful work environment.
See more about our teams here
Job descriptionRespond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.
Responsibilities1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.2. Assist in writing and maintaining FAQs.4. Suggest opportunities to make customers happier for our product team.5. Suggest opportunities to improve the quality and efficiency of our customer service operation.
Requirements1. 1+ years’ experience in a Customer Support role2. Exceptional writing skills (be clear and concise)3. Experience working remotely4. Ideally located in the Albany, NY area
Hours1. Monday-Friday2. 8:00am – 4:00pm
Pay & benefits1. $20.00/hour2. 401k plan with 4% employer match3. Health & dental insurance4. 4 weeks paid vacation5. $500 signing bonus6. Work from home
APPLY HERE
by twochickswithasidehustle | Feb 22, 2022 | Uncategorized
Hi, thanks for reading about our Customer Support Specialist opportunity! We’re glad you’re here.
We’re Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is a 100% remote company, with a flat, consensus-driven culture. That means a huge amount of autonomy and ownership to define your work and impact, and the opportunity to have a major impact here is a huge one.
We also emphasize the journey over the destination. We’re looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that’s you!
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.
We also emphasize the journey over the destination. We’re looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that’s you!
In this role, you will:
Here’s what you’ll be doing as a Customer Support Specialist:
- You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.
- You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.
- You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.
- You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.
- You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.
- You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.
We’re looking for someone who is:
Here are some of the “must haves” to be successful in this role:
- You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.
- You have at least one year of experience in a customer support role for a web-based, technical product and you provided support through email (chat support would be a bonus). You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.
- You enjoy solving new problems every day and won’t give up if you don’t find the answer right away. Our product is very robust and it’s not the kind of product that you will learn everything about in a month, year, or 5 years. So if you like challenges and puzzles, keep reading.
- You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.
- You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.
- You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
- You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.
- You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.
- You are excited about exploring growth and career opportunities within a customer support team.
- You are comfortable advocating for what you need to do your best work.
- You are excited to work in an environment that emphasizes both autonomy and accountability.
- You are totally okay with big swings, wild experiments, and learning through failure.
About Knack
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We’ve been growing steadily since as we’ve built our team, perfected our product, and nailed our product-market fit.
So how are we different?
- We’re bootstrapped: we’ve had to build something our customers actually pay for. This changes how you do things.
- We’re 100% remote: and have been from the beginning. Every decision we’ve made has been based on optimizing our remote operations.
- We take culture seriously: We’re not one of those companies that just slaps some cultural adjectives down in a handbook article then calls it a day. We use our cultural values as our north stars and even have an always active culture committee that is dedicated to ensuring that our culture is maintained and evolves as we grow.
- We’re all a little weird: and we like it that way. We’re more than just chat avatars; we’ve all gotten to know each other, have grown together, and love working with each other.
- We enjoy the journey: we’re in this for the long haul. We’re not chasing an exit or the next round of funding. We’re building something we’re proud of and want to keep improving on.
You can read more about Knack and the team here.
Benefits & Perks
The biggest benefit of Knack is getting to alongside our awesome team of Knackleheads. We’re a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren’t that bad either, though:
- Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
- Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
- Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
- HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
- 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)
- Equal opportunity: we push everyone to maximize their impact on our product and company–we strongly value all of our people, regardless of title or seniority.
- Family support: we offer a generous paid family leave to welcome any new additions to your family.
- Tech: we provide a top-of-the-line PC or MacBook
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
- Long-term growth and learning plans, with regular check-ins to help you level up on what’s important to you.
- Have executive-level visibility into how the company is run and performing, including revenue.
- Use an annual allowance to stay on top of your game with training, classes, conferences, and workshops.
Note for international applicants: We are only able to offer a majority of these benefits to US hires.
Diversity
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We’re proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
How To Apply
Are you currently so excited to apply that you can barely type? Then we want to hear from you! You can apply for this position by filling out the form below.
We review applications in batches, so don’t worry if you don’t hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We’re also big believers in paid trials whenever logistically possible.
APPLY HERE
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