FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment. FCM’s division of Online Customer Care (OCC) is looking to hire a corporate online support travel consultant to be part of our Chat Fulfillment Team, which will provide a memorable, intelligent and industry leading chat experience for our customers. The chat team will not only be responsible for assisting and supporting our FCM customers through chats, but they will also offer expertise in our product suite, helping customers navigate FCM Chats extensive features and triaging any technical questions.
The key objectives of this position include:
To deliver first class customer service to the client
To provide support service for FCM OBT, FCM MOBILE CHAT and FCM PLATFORM
To transact all clients, travel requirements, in a timely, accurate, friendly and helpful manner
Actively develop client relationships
Ownership of any client feedback and complaints
Successful candidates will need:
To be open to flexibility at all times;
A proven track record for success and willingness to take on new challenges;
An interest in driving the technological advancement of FCM Travel Solutions
Ability to adapt quickly to evolving needs of the customer, business, and market;
Provide the first line of technical and travel support for FCM customers by responding to all initial chat conversations within strict SLA;
A fantastic listener with endless patience and high empathy;
Impeccable written communication skills and high attention to detail;
Dexterity to translate complex issues into simple messages;
Customer Focused and driven to provide an impeccable experience for your client;
Must have the ability to effectively multi-task and work with multiple platforms;
Candidates should possess decisive and successful problem-solving skills.
Requirements for this position:
Must have GDS experience – SABRE
Must have travel agent experience
Experience using CONCUR preferred, but not required
Solid technical skills
Passion for technology and travel
Experience in a corporate online support center and/or corporate travel consultant experience
Candidates should possess decisive and successful problem-solving skills, be detailed oriented and have effective verbal communication skills
Responsibilities:
Assisting in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservation
Following company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity.
Working as a team member and assisting other agents as needed in completing all functions related to servicing the client.
Maintaining favorable working relationships with accounts and all other company employees
Providing solutions to travel related problems clients may have experienced with arrangements.
Keeping supervisor promptly and fully informed of all matters of significance.
Maintaining good attendance.
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTE Location – Remote, US
This position may be performed remotely anywhere within the United States except the State of Colorado
We’re looking for a part-time customer support specialist who is friendly, professional and genuinely likes helping people. We are an innovative team with an award-winning site and top-rated product.
You’ll be the “face of our company” while providing email support to resolve issues, answer questions and guide users through using our website and apps. To be successful in this role, you should be an excellent written communicator who can build trust, accurately convey information and establish positive relationships with our users.
We’re seeking someone who is naturally curious, empathetic and enjoys going the extra mile every day. You’re a good fit for us if you’re highly detail oriented, proactive and self-motivated.
Responsibilities
Respond to user emails in a timely, accurate and friendly manner
Ask pertinent questions and do research to clarify and problem solve queries
Regularly interact with our remote team to help troubleshoot and resolve issues
Give clear, relevant explanations to educate users about us and our products
Reply to online feedback from reviews and social media on a daily basis
Track, analyze and report feedback from multiple sources on a daily basis
Consistently take initiative and follow up with unresolved issues
Recommend ideas for process and product improvements
Qualifications
Successful online customer service experience
Excellent email writing skills that convey genuine warmth and professionalism
Willingness, initiative and confidence to collaborate and ask questions
Enthusiasm for replying to email questions that may be repetitive
Self-starter with a proactive, entrepreneurial mindset
Ability to prioritize, stay organized and follow through
The drive to improve processes, outcomes and overall efficiency
An obvious passion for customer service and teamwork
Social media, B2B and marketing skills are a bonus
We Offer
Competitive pay based on skills and experience
Flexible part-time hours that can accommodate parental/caretaking schedules
Supportive, entrepreneurial company culture
Potential to grow with us in the future
Join our team as we create the best car search engine and most innovative tools to help consumers find the best deals on great cars. We’re turning car shopping on its head by using big data analytics and proprietary algorithms to objectively analyze, score and rank millions of cars and thousands of dealers.
iSeeCars is a rapidly growing Boston area company currently seeking smart, awesome, entrepreneurial talent. If you think that’s you, please contact us at jobs@iseecars.com. Be sure to let us know about your support experience, what you think excellent email support means, and why you’re interested in working with us.
REMOTE /CONTENT AND CREATOR DEVELOPMENT /FULL-TIMEAPPLY FOR THIS JOBWattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, W Ventures, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us! We are looking for a Creator Engagement Specialist to join our Content & Creator Development team, with a special focus on community moderation through the lens of Diversity, Equity, and Inclusion. This role will be reporting to the Writer Engagement & Events Manager and will help support the team by moderating the unique writer communities we create, helping writers in our programs connect and fostering engagement. Additionally, you’ll be assisting in organizing writer meetings to help build community.The Wattpad product has over 90M users (and growing) across the world, with a diverse user base, many of whom are from underrepresented groups. Wattpad works closely with story creators from diverse backgrounds to help amplify their voices. The impact of stories and how people interact around them all have major implications on equity and inclusion in the world.
What you will be doing:
Moderating our online writer communities, including Discords and official Wattpad profiles on Wattpad, particularly to intervene and respond to interactions against our community guidelines
Working cross-departmentally to ensure our writers are receiving equal access to opportunities, representation across the platform, and feel safe to express themselves and connect around stories
Supporting the writer events & engagement manager in assessing the successes and challenges in our online communities and identifying pathways for growth & writer satisfaction
Plan and host monthly writer community events
Assist in creating reports, measurements, and evaluations, as well as other data analysis on writer engagement and events
You will streamline processes, protocols, and communications to drive team efficiency and optimization
Provide other DEI training and operational support to our Content & Creators business area, as needed
What we’re looking for:
1-3 years of DEI experience working in an area related to online community moderation and engagement
An undergraduate degree in Equity Studies, Gender Studies, Sociology, Communications or a related field, and/or further anti-oppression training or certificates
Demonstrable ability to embody empathy for the lived experiences and emotions that come with being part of an underrepresented group
A relentless passion for crafting and facilitating innovative DEI solutions and uncomfortable conversations in an online environment
Exceptional organizational and time management skills
Excellent written and verbal communication skills; high comfort level in facilitating and can balance building trust, navigating challenging conversations, and writer relations
Proficient in Google Sheets, Excel and Google Slides.
An interest in storytelling, entertainment, and all of the essential behind the scenes work that makes the magic happen
We encourage folks from historically underrepresented groups to apply
What we offer:
Competitive salary
Career development; we believe in mentorship and investing in your learning, and supporting you to achieve your goals
Monthly home office allowance, choice of hardware, flexible hours, and remote work options
Corporate discount for gym membership for you and your family
Summer Fridays with afternoons off!
And a whole lot more!
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom. About Wattpad Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time. Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices – 1 located in Downtown Toronto and the other in Downtown Halifax, both with easy access to transit. Culture and Diversity Wattpad is an equal opportunity employer. We do not discriminate. Period. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Gaggle is seeking Independent Contractors for temporary, non-renewing contract positions monitoring online student activity. This contract work allows you the flexibility to work within the constraints of your own schedule. The choice is yours, work when it works best for you! Gaggle Safety Management offers a 24×7 service that is used to identify and uncover drug use, bullying, threats of school violence, teen depression, suicidal intentions, and abusive domestic situations of students in grades K-12 through various forms of communication. Although you would not be an employee of Gaggle, the Independent Contractors we are looking for will work with the Gaggle Safety Team and are able to make a positive impact in the lives of K-12 students across the world. Please make sure to follow the application instructions at the bottom that include taking the Pre-Contract Test: https://gaggle.typeform.com/to/eebmA37w. Candidates who apply without taking the Pre-Contract Test will not be considered for a contractor role with us.Responsibilities:Monitor and analyze student activity to identify potentially inappropriate usage including words, phrases, statements, and imagesQuickly and efficiently process content, while maintaining a high level of accuracyProcess for a minimum of 10 hours each weekEscalate questionable findings to Safety Team Representatives for additional in-depth analysisAdditional tasks as assignedRequirements:Experience using various computer and web-based applications in a professional environmentInterest and enthusiasm for reading, as the position requires focused attention to reading various lengths of contentAbility to delineate between potentially harmful student matters and harmless situationsExperience with tech and social media cultureKnowledge of trends and slang used by children and teenagers to help identify potential issuesAbility to exhibit tolerance of and respect for others’ opinionsStrong communication skillsAdaptability to changeAbility to work independently; experience working as an Independent Contractor preferredAccess to high-speed internet (satellite is not acceptable)Access to a computer, chromebook, or laptopMinimum operating system: Mac: El Capitan or above, Windows 7 or above, Fedora 28 or aboveMinimum processor required: Core i3+Experience with Slack or other business-based chat applications is a plusAdditional Considerations:The Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will varyContracts are renewed when minimum requirements of the job are met or exceeded on a weekly basisThere is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined aboveThis contract requires you to be able to view content of a sensitive nature including exposure to graphic content that may contain nudityNone of the content reviewed will be stored on your personal computerBecause Gaggle strives to enter into contractual agreements with Independent Contractors who contribute to Gaggle’s mission of student safety, background checks are required for all prospective Independent Contractors – this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry checkDue to the sensitive and confidential nature of the material we review, applicants who work, volunteer, or have children at a school district with Gaggle services will not be consideredApplication Instructions:In order to start the application process for this contract, you will need to complete the Pre-Contract Test by clicking HERE: https://gaggle.typeform.com/to/eebmA37w Please note, you will not be considered as an Independent Contractor with Gaggle unless you take the Pre-Test. Do not click “Apply Now” on this application. You must take the Pre-Test first. Once you pass the Pre-Test, you will be provided with a link to complete the application process.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Guest Information Data Entry Clerk is responsible for processing trade partner, guest, crew and employee surveys, emails and forms. The Data Entry employee compares data on screen with source document or re-enters data in verification format. Employee also maintains the company marketing database by processing forms received from various sources. Performs administrative tasks which include coupon, amenity purchases, Shareholder Benefits, Future Cruise Credit Redemption and National Account redemptions by verifying eligibility of special rates and promotions. All processing is measured for productivity purposes.
Essential Duties and Responsibilities:
Trade Partner, National Account Partners, Shareholder and Guest coupon redemption by verifying eligibility of special rates and promotions and applying appropriate codes to bookings
Future Cruise Credit redemption process
Amenity order processing including guest and credit card information
Processing of guest Balance Due Invoices and emails
Negotiating through numerous Error reports from failed Macro and Robotic processes
Maintain Suppress inbox for guests/general public requesting to be removed from marketing communications
Maintaining GDPR compliance inbox
Qualifications, Knowledge, and Skills:
Must be able to work independently and as a member of a team, in a fast-faced environment with multiple projects and priorities
Able to exercise astute judgment and follow outlined procedures with a strong attention to detail and accuracy
Basic math skills are required e.g. percentages, addition, multiplication and division
Proficient in Word, Excel, Outlook, Siebel CRS, UCM, Loyalty and As400 Colonial Reservation and Data Entry screens
Employee must be able to pick up forms from mailroom or various sources. The employee regularly moves about the office complex, and may climb, descend, lift, or move 20 pounds
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear
The employee frequently is required to stand, walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. The noise level in the work environment is usually moderate
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee communicates, listens, compares variables, and assesses information
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.
Recent Comments