Remote Chat Support Agent – Weekends, Off Hours

At HomeLister we are on a mission to transform home selling into a simple, enjoyable and fairly priced transaction.  The average home seller pays 30% of their equity in brokerage commissions – beyond expensive. HomeLister is remaking the $60bn a year real estate industry into an online end to end marketing, transaction, and financial management platform. Our homes sell faster, our sellers keep more of their money, and our seller’s are happier than with a traditional agent. HomeLister is the fastest growing real estate company, entering a new state on average every 6 weeks. We are building the future real estate platform now.
HomeLister is a fast growing virtual real estate brokerage. If you are looking to gain valuable experience and join a great team – then this is the job you have been looking for. We are hiring a customer service agent to work with our team for both phone and chat support.
Customer service is critical to our success. We want to provide the best customer service in the industry and often times the best customer service experience a customer has ever had. We are looking for a happy, enthusiastic and helpful person to help guide our customers and join us in creating the most positive real estate experience in the industry.

Responsibilities

  • Answer customer inquiries through chat and email.
  • Support customers on topics ranging from the services that we offer, the sign up process, and updates on their listing.
  • Direct specific questions related to real estate, operations or other areas to the correct person
  • Work together with the brokerage and operations teams to deliver a seamless customer experience, we are a collaborative team.
  • Contribute to the overall direction of the product by providing insights and feedback on the tools, process and communications to our product and marketing team.

Requirements

  • Excellent Attention to Detail
  • Must have previous chat support experience, and familiarity with zenchat, intercom, or similar chat platform
  • 2-4 years customer service experience at a customer service focused organization or on a helpdesk platform
  • Experience with technical support and/or real estate knowledge a plus.
  • Have proficient typing skills
  • Have excellent written and verbal communication skills
  • Enjoy working on a collaborative team
  • You must be US based – no international applicants
  • This is a 40 hr a week job with hours on weekends, and potentially other off hours possible. Must be able to work at least 1 weekend full day and some hours during the week to total 40 hours.

APPLY HERE

Supervisor, Patient Data

Employer: Philips

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Sharing knowledge and providing leadership regarding all of the workflows and processes, related to billing and scheduling of implantable cardiac devices.
  • Managing various patient data projects as it relates to onboarding new clinics, legacy clinics and business operations.
  • Maintaining our databases and conducting routine maintenance as needed to ensure data integrity.
  • Assisting with reports and data extraction when needed.
  • Reviewing data for inconsistencies that could skew analytical results.
  • Communicating with Onboarding team, Patient Engagement team, Remote Care Coordinators and Billing departments regarding demographic updates.
  • Updating patient demographics when EMR integration alerts are generated on missing data, when new patients are added or insurance changes.
  • Having knowledge of all cardiac rhythm management manufacturer portals and the internal portals.
  • Manipulation/combination of large data sets and calculating/setting up future schedules on the manufacturer portal.
  • Developing standard operating procedures for data handling, maintaining internal data asset library (SharePoint), troubleshooting data-related problems and authorizing maintenance.
  • Responsible for performance management and development of Patient Data Team.

You are part of

Ambulatory Monitoring & Diagnostics (AM&D) is part of the Philips Connected Care business cluster. Philips BioTelemetry is part of the AM&D business and provides remote cardiac monitoring services for more than one million patients per year. Philips acquired BioTelemetry in early 2021. The combination of Philips and BioTelemetry results in a global leader in patient care management solutions for the hospital and the home, a leading U.S.-based provider of remote cardiac diagnostics and monitoring.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Bachelor’s degree or 2 + years of experience with data entry, managing sensitive medical records and working in EMR systems such as EPIC, Centricity, ECW, AllScripts
  • 2 + years of experience in a lead or supervisory role
  • Strong skills in tools such as Microsoft Excel (ex. v look ups and merging data sets) and Outlook
  • An analytical mindset with problem-solving skills
  • Strong organizational skills and the ability to work with large data sets
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to mentor, coach, collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

*Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

APPLY HERE

Order Fulfillment Coordinator

Employer: Amplify Education

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

Amplify is seeking an Order Fulfillment Coordinator to join the Business Operations team. . The Coordinator will work cross-departmentally to ensure orders have been suitably processed and received by our vendors. This position includes order entry and administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization’s customer service standards.

The position will work through data entry, email monitoring, reporting, and various other duties as required, to ensure the workload is appropriately dispersed and handled. Data entry skills with Excel and some customer interaction required. Salesforce and ERP experience is a plus.

“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “

Responsibilities:

  • Prioritize issues in accordance with their severity and Service Level Agreement (SLA)
  • Participate in training for relevant technology and products including networking, hardware and mobile device management
  • Interpret instructional and user documentation
  • Supply to the continual improvement of team training programs, ticketing process, and standard methodologies

Basic Qualifications:

  • Bachelor’s degree in Business or a related field
  • Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
  • Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
  • Customer service experience in a fast-paced, professional work environment

Preferred Qualifications:

  • Experience using Salesforce software
  • Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
  • Instructional and technical writing experience

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

APPLY HERE

Data Entry

Employer: Amplify Education

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves.

Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

The Amplify Data Analytics and Data Governance team is looking for a Data Entry professional. This role will assist various Customer Care and Support departments with manual data entry and manual data cleanup initiatives. To do well in this role you need a very fine eye for detail, outstanding typing skills, and familiarity with excel or google sheets. This is a short term contract position and could be perfect for students or teachers over the summer months.

Responsibilities:

  • Meet with Team lead briefly in the morning to raise any issues/concerns/roadblocks regarding your task assignments
  • Coordinate with departmental directors or their managers to gain an understanding of the data entry or data cleanup needs
  • Manage timeline and set expectations appropriately
  • Ability to self-manage, set and meet deadlines, and ask for help when needed

Basic Requirements:

  • At least 18 years of age
  • Proficient typing (and spelling) skills
  • Demonstrated knowledge of and skill in word processing and spreadsheets
  • Experience using:
    • G Suite
    • Google Sheets

Preferred Qualifications:

  • Experience with technologies and tools such as:
    • Salesforce/NetSuite
  • Process oriented with great documentation skills

APPLY HERE

Order Administrator

Employer: DemandScience

  • We are Demand Science, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers.
  • Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA.
  • We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale.
  • The Order Administrator is responsible for all aspects of global customer order processing, including entering new orders and compliance with all company policies to ensure appropriate terms and order flow for all customer orders.

Essential Job Functions:

  • Responsible for order management processes which includes order translation, validation, order entry, and timely endorsement to Customer Experience and product fulfilment teams
  • Validate data with applicable customer purchase documents and internal policies, procedures and business system requirements for completeness and accuracy
  • Configure all setup-related activities for order orchestration
  • Enter data related to incoming customer contracts into applicable business systems using defined computer software
  • Ensure contract terms align with product and service deliverables
  • Investigate questionable data and recommend actions to resolve discrepancies
  • Notify appropriate departments of any new or updated data
  • Communicate with customers to comply with contract provisions
  • Compile data and prepare a variety of reports
  • Mentor and train other order administrators
  • Ensure follow thru on all instructions communicated within each order
  • Build and update order administration processes while learning as you go
  • Ensure that booking criteria is met when reviewing customer purchase orders and all discounts are properly approved in accordance with company policies and procedures
  • Place orders on necessary holds, as appropriate. Work them to launch/closure
  • Collaborate with external customers, internal Sales, Compliance, Legal and Operations to ensure that order issues are resolved in a timely manner

Essential Qualifications “What You’ll Need”

  • Strong knowledge of order management systems and NetSuite ERP or similar systems
  • Solid understanding of basic accounting principles
  • A great eye for detail and accuracy with excellent organization skills
  • A growth mindset
  • Client and service-minded attitude and experience
  • Ability to problem-solve, multi-task in a fast-paced environment, and research answers using multiple resources to satisfy customer inquiries in a timely manner
  • Requires excellent oral and written communication skills
  • Experience in contract administration helpful
  • Basic Excel experience required
  • Solid and accurate data entry experience required
  • Excellent critical thinking, analytical, organization, and interpersonal skills
  • Ability to work across organizational boundaries and levels
  • Must be reliable and have a positive attitude
  • Demonstrate initiative and willingness to overcome challenges
  • Ability to work effectively in a team setting or individually as may be required
  • Ability to recognize and adapt to change

THE GOOD STUFF!

We embrace diversity and inclusion and encourage everyone in Demand Science to bring their authentic, fun selves to work every day. We offer a variety of social programs and family-friendly benefits too! Check this out!

  • We provide a Retirement plan with an employer match
  • We also provide medical, dental and vision plans
  • Flexible spending, dependent care, and health savings accounts
  • We provide Life Insurance – short and long term/ Accident / Critical Illness Insurance
  • Pet Insurance too!
  • There’s also a Health and Wellness Program
  • Flexible Remote Work Option? You bet!
  • Want to take a vacation? You’ll have paid time off
  • Paid Birthday Leave? Why not? Have a party!
  • Peer-Appreciation Program – because affirmations are lovely but so are rewards!

Demand Science is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

APPLY HERE