by twochickswithasidehustle | Mar 3, 2022 | Uncategorized
DESCRIPTION
Ring is looking for a dynamic social media advocate with the ability to uphold the Ring brand with professionalism and customer obsession. Are you a driven, organized, and self-motivated individual who can positively engage with customers and team members in a collaborative environment? Come join our Social Care team and find out how Ring is making neighborhoods safer through affordable, effective, smart home security devices.
Responsibilities:
· On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly, neighborly sense of community online
· Manage incoming social media messages
· Interact with our followers on social media, engaging them in positive conversation to become Ring ambassadors
· Analyze, research, and explain troubleshooting solutions to customers who are encountering software and/or hardware challenges to elevate their Ring experience
· Work with upset customers to find the root of the problem and provide them with white glove service
· Escalate trends, product issues, and agent and customer feedback
· Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
· Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service
· This position requires that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our Customers
Ring’s Social Care team is the brand voice of Ring on all social media platforms, directly impacting customers. The Ring Social Care team monitors and responds to customers on multiple Ring social media accounts. By empowering frontline team members with easy to use tools, training, and reliable workflows, our vision is to leave lasting impressions on customers where ownership is not only defined by our ability to fix the problem, but also by our ability to serve and share the voice of the customer.
BASIC QUALIFICATIONS
· Must be available to be on-site at the office as required for training or specified meetings.
· High school diploma or equivalent
· Excellent verbal and written communication skills
· Minimum of one year call center experience
· Minimum of one year demonstrated ability to drive results within a team
· Demonstrated ability to prioritize, multitask and problem solve
· Open to a flexible schedule which may include evenings, overnights, and weekends
· Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
· Meet a minimum of 10 Mbps download and 5 Mbps upload speed
· Provide a private work space that is free of any extraneous noises and distractions
· Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement
PREFERRED QUALIFICATIONS
· Must be available to be on-site at the office as required for training or specified meetings.
· High school diploma or equivalent
· Excellent verbal and written communication skills
· Minimum of one year call center experience
· Minimum of one year demonstrated ability to drive results within a team
· Demonstrated ability to prioritize, multitask and problem solve
· Open to a flexible schedule which may include evenings, overnights, and weekends
· Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
· Meet a minimum of 10 Mbps download and 5 Mbps upload speed
· Provide a private work space that is free of any extraneous noises and distractions
· Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement
APPLY HERE
by twochickswithasidehustle | Mar 3, 2022 | Uncategorized
JOB POSTING TITLE
Part-Time Social Media Agent (Remote)
THE CHALLENGE
Social Media agents are the front-line representatives of GE Appliances to the general public, whether current owners or potential owners of our family of brands. The agents engage consumers on all social properties, providing pre-purchase guidance, post-purchase use and care support, and social channel engagement. The agents support and problem solve through various means like email, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty. The schedule for this position spans Friday through Monday.
WHAT YOU WILL DO
Essential Responsibilities
- Professionally respond to and resolve inquiries to incoming consumer emails and public interactions across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.
- Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
- Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.
- Become proficient in using internal platforms and resources that support email, shopper questions, Ratings & Reviews, Knowledge Base, eDoc, GE Appliances websites, SMC, Salesforce Service Cloud and other systems as required.
- Follow protocol and adhere to guidelines.
- Achieve and maintain fully satisfactory performance.
- Weekly schedule to include Friday, Saturday, Sunday & Monday, flexibility on start times.
Hours
Friday – 4:00 pm to 8:30 pm.
Saturday – 9:00 am.to 5 pm.
Sunday – Noon to 5:00 pm.
Monday – 4:00 pm -8:30 pm.
The starting salary for this position is non-negotiable at $16.35/hr.
WHAT YOU NEED TO SUCCEED
Minimum Qualifications
- Previous customer service experience, particularly with written forms of customer service.
- Excellent written communication skills: grammar, sentence structure, and spelling.
- Computer literate with ability to learn new applications quickly. Positive attitude with proven ability to work well with teams.
- Strong typing skills.
- Dependable with strong pattern of attendance.
Desired Characteristics/Qualifications
- Associates degree from an accredited university or college or equivalent work experience.
- Experience with GE Appliances Call Centers or equivalent customer service experience.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2022 | Uncategorized
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Assessment Program at Welocalize is seeking an experienced Assessment Specialist to join our team. The Assessment Specialist will work as part of a wider team that is responsible for the evaluation of candidates’ skills and competencies to ensure successful placements across a variety of roles for our clients. Working closely with the recruitment team, the Assessment Specialist coordinates candidate testing and oversees the review process. In addition, the Assessment Specialist will be responsible for the development and analysis of new tests based on the underlying skills and competencies of each role. Working closely with SMEs, both internal and external, the Assessment Specialist will identify best testing practices, tools, and evaluation metrics.
Responsibilities
- Assessment coordination
- Write or oversee the creation of items, review items, run and interrupt item analysis, evaluate item effectiveness
- Develop scoring and evaluation rubrics/metrics
- Create assessments with the assistance of SMEs
- Analyze role requirements and identify appropriate evaluation techniques
- Plan and conduct efficacy studies of tests and devise solutions as needed
- Train and coach others in understanding item analysis results and identifying item/test issue(s)
- Assessment report writing
- Oversee creation of data dashboards in PowerBI
- Statistical analysis
Qualifications and Education
- Bachelor’s degree (Master’s preferred) from a college or university in related fields such as, Psychometrics, Learning Measurement Evaluation, Statistics, or equivalent combination of education and experience
- 5+ years relevant experience
- Experience in test development, educational measurement, applied statistics
- Experience with Item Analysis software (SPSS, Xcalibre, Lertap, etc)
- Knowledge of Computer Adaptive Testing
- Experience with database management and PowerBI
- Analytical and problem-solving skills
- Experience in a fast-paced, client-centric environment, ability to adapt to business needs
- Ability to stay organized and communicate effectively and efficiently across global time zones
- Taking initiative to proactively assess and mitigate risks, explore new tools and industry advancements
- Native-level fluency in written and verbal English
- Knowledge or experience in linguistics/localization industry a plus
APPLY HERE
by twochickswithasidehustle | Mar 3, 2022 | Uncategorized
What isSigtrack
Sigtrack is a database application that links grassroots campaigns with crowdsourced data entry freelancers.
LegalRequirements
Access to voter data is restricted by law. Every user must provide proof of U.S. residency.
Independent contractors cannot be residents of or work in California or Massachusetts.
SystemRequirements
- Windows 10/11, or MacOS 10.15+
- high speed internet
- single 4k monitor or a second 1080p monitor
APPLY HERE
by twochickswithasidehustle | Mar 3, 2022 | Uncategorized
At HomeLister we are on a mission to transform home selling into a simple, enjoyable and fairly priced transaction. The average home seller pays 30% of their equity in brokerage commissions – beyond expensive. HomeLister is remaking the $60bn a year real estate industry into an online end to end marketing, transaction, and financial management platform. Our homes sell faster, our sellers keep more of their money, and our seller’s are happier than with a traditional agent. HomeLister is the fastest growing real estate company, entering a new state on average every 6 weeks. We are building the future real estate platform now.
HomeLister is a fast growing virtual real estate brokerage. If you are looking to gain valuable experience and join a great team – then this is the job you have been looking for. We are hiring a customer service agent to work with our team for both phone and chat support.
Customer service is critical to our success. We want to provide the best customer service in the industry and often times the best customer service experience a customer has ever had. We are looking for a happy, enthusiastic and helpful person to help guide our customers and join us in creating the most positive real estate experience in the industry.
Responsibilities
- Answer customer inquiries through chat and email.
- Support customers on topics ranging from the services that we offer, the sign up process, and updates on their listing.
- Direct specific questions related to real estate, operations or other areas to the correct person
- Work together with the brokerage and operations teams to deliver a seamless customer experience, we are a collaborative team.
- Contribute to the overall direction of the product by providing insights and feedback on the tools, process and communications to our product and marketing team.
Requirements
- Excellent Attention to Detail
- Must have previous chat support experience, and familiarity with zenchat, intercom, or similar chat platform
- 2-4 years customer service experience at a customer service focused organization or on a helpdesk platform
- Experience with technical support and/or real estate knowledge a plus.
- Have proficient typing skills
- Have excellent written and verbal communication skills
- Enjoy working on a collaborative team
- You must be US based – no international applicants
- This is a 40 hr a week job with hours on weekends, and potentially other off hours possible. Must be able to work at least 1 weekend full day and some hours during the week to total 40 hours.
APPLY HERE
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