REMOTE /CONTENT AND CREATOR DEVELOPMENT /FULL-TIMEAPPLY FOR THIS JOBWattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, W Ventures, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!
We are looking for a Creator Engagement Specialist to join our Content & Creator Development team, with a special focus on community moderation through the lens of Diversity, Equity, and Inclusion. This role will be reporting to the Writer Engagement & Events Manager and will help support the team by moderating the unique writer communities we create, helping writers in our programs connect and fostering engagement. Additionally, you’ll be assisting in organizing writer meetings to help build community.The Wattpad product has over 90M users (and growing) across the world, with a diverse user base, many of whom are from underrepresented groups. Wattpad works closely with story creators from diverse backgrounds to help amplify their voices. The impact of stories and how people interact around them all have major implications on equity and inclusion in the world.
What you will be doing:
- Moderating our online writer communities, including Discords and official Wattpad profiles on Wattpad, particularly to intervene and respond to interactions against our community guidelines
- Working cross-departmentally to ensure our writers are receiving equal access to opportunities, representation across the platform, and feel safe to express themselves and connect around stories
- Supporting the writer events & engagement manager in assessing the successes and challenges in our online communities and identifying pathways for growth & writer satisfaction
- Plan and host monthly writer community events
- Assist in creating reports, measurements, and evaluations, as well as other data analysis on writer engagement and events
- You will streamline processes, protocols, and communications to drive team efficiency and optimization
- Provide other DEI training and operational support to our Content & Creators business area, as needed
What we’re looking for:
- 1-3 years of DEI experience working in an area related to online community moderation and engagement
- An undergraduate degree in Equity Studies, Gender Studies, Sociology, Communications or a related field, and/or further anti-oppression training or certificates
- Demonstrable ability to embody empathy for the lived experiences and emotions that come with being part of an underrepresented group
- A relentless passion for crafting and facilitating innovative DEI solutions and uncomfortable conversations in an online environment
- Exceptional organizational and time management skills
- Excellent written and verbal communication skills; high comfort level in facilitating and can balance building trust, navigating challenging conversations, and writer relations
- Proficient in Google Sheets, Excel and Google Slides.
- An interest in storytelling, entertainment, and all of the essential behind the scenes work that makes the magic happen
- We encourage folks from historically underrepresented groups to apply
What we offer:
- Competitive salary
- Career development; we believe in mentorship and investing in your learning, and supporting you to achieve your goals
- Health benefits, fully covered by us!
- RRSP Contributions (Canada), 401K Contributions (USA)
- Generous vacation and Parental Leave Top-up
- Monthly home office allowance, choice of hardware, flexible hours, and remote work options
- Corporate discount for gym membership for you and your family
- Summer Fridays with afternoons off!
- And a whole lot more!
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices – 1 located in Downtown Toronto and the other in Downtown Halifax, both with easy access to transit.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
