Customer Experience Data Entry Associate

by twochickswithasidehustle | Apr 1, 2022 | Uncategorized

About Revel

Revel is a Brooklyn-born transportation company that’s electrifying cities through charging infrastructure and shared electric vehicle fleets. Through the Revel app, users can rent electric mopeds, take rideshare rides in fully electric cars, sign up for monthly eBike subscriptions, find fast-charging stations compatible with any brand of EV. Revel prides itself on its total rejection of the gig economy and its collaborative approach with local governments. Founded in 2018, we now operate in four New York City boroughs, Washington D.C., Miami, Florida, and the California Bay Area.

Our Mission

Revel’s mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easier to go electric. Founded in Brooklyn, NY in 2018, Revel currently operates in New York City, Washington D.C., San Francisco and Miami.

Our Values
We are independent. Creative. Gutsy. We aren’t afraid to dream big. We are accountable. To
our customers. To our cities. To each other. We are humble. Human. Lighthearted. We take our
work seriously, but not ourselves.

Summary

We are currently seeking Customer Experience Data Entry Associate to assist with servicing

payment processing & payment related calls and emails from Revel users. This role is critical to

ensuring we are organized and timely with payments and user chargebacks in our various

markets. Successful candidates will be personable, open to learning to use new technologies, and

comfortable dealing with customer issues.

Requirements

• You have strong written and verbal communication skills

• You have a sense of urgency and an ability to multitask and prioritize work

• You are willing and able to learn new software tools and platforms

• You are enthusiastic, reliable, and hardworking

• You take your work seriously but not yourself

• Experience working remotely

• Experience responding to customers via email & phone

• Must be 21 years of age

• Data Entry: 1 year (preferred)

• Sufficient experience with Google Suite & Microsoft Excel

• Experience with Zendesk or other customer support tools a plus

• Bi-lingual is a plus!

Responsibilities

• Provide clerical & data entry support for our Customer Experience Team

• Work within ticket & tow process for charging back users

• Manage Red Light Tickets Process, reconciling tickets & charging back users

• Create & update data in spreadsheets

• Respond to customer inquiries in a courteous and professional manner

• Accurately record and document all customer interactions

• Other duties and functions as assigned

Compensation and Benefits

• $17 per hour

• Company-paid health, dental, and vision insurance

• Access to free Revel riding

• A relaxed, yet fast-paced and ambitious work culture

APPLY HERE

Risk Agent (100% Remote – EST Hours Preferred)

by twochickswithasidehustle | Apr 1, 2022 | Uncategorized

EtsyRemoteInternetPosted 3 days ago50+ ApplicantsREQUIRED SKILLSCustomer Success Quality ControlPREFERRED INDUSTRY EXPERIENCERetailJob Description

Our client is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an employee, you’ll tackle unique problems alongside dedicated coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Job Description

The Risk Operations team protects the client community by reviewing transactions and accounts that present an increased risk of fraud, partnering with Risk Engineering to defend against account takeover, and assisting customers with account recovery. The Risk Operations team regularly analyzes marketplace activity to develop and modify fraud detection rules and systems with the overall objective to safeguard the client and its community from financial harm and build trust in the client’s brand. Our client is seeking agents with strong judgment, excellent critical thinking skills, and the ability to thrive in uncertain and ambiguous situations to join the Risk Operations team.

Agents must be willing to work the Sunday – Thursday shift.

About the Role

In this role you will:

• Review and evaluate high-risk transactions for potential fraud or other unauthorized activity.
• Conduct deep-dive investigations into transactions and accounts using data to problem solve and drive decision making.
• Continually identify trends and emerging risks and advise on recommended control improvements and tool enhancements.
• Communicate directly with customers through email.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at the client’s discretion, or otherwise applicable with local law.

About You

Ideally you’ll bring:

• You can work one weekend shift per week (Sunday)
• BA/BS degree (strongly preferred)
• You have experience interacting with customers via email or chat
• You communicate ideas effectively and concisely across different audiences and levels
• You enjoy and excel at highly detailed work
• You have excellent judgment and are a natural risk-spotter
• You are familiar with a marketplace business model and e-commerce fraud typologies
• You proactively seek opportunities to improve processes and tools in service of better -outcomes
• You have a proven record of successful collaboration
• You possess well-developed analytical and problem solving skills
• You have a positive, roll-up-your-sleeves-and-help attitude
• A trust in and commitment to the client’s vision, mission and values.

What’s Next

If you’re interested in joining the team at the client, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Our client is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.

APPLY HERE

Reports Coordinator

by twochickswithasidehustle | Mar 31, 2022 | Uncategorized

Employer: Greenway Health

Help Us Build The Future Of Healthcare

Greenway Health provides electronic health record and practice management software solutions that touch more than 100 million lives. We work toward company-wide goals of serving physicians, connecting the industry, and empowering better care. Our culture is based on excellence and integrity, and we seek motivated professionals who share our values!

Working with our Client Success Team comprised of Revenue Cycle Managers (RCM), Client Success Advisors (CSA) and Client Revenue Advisors (CRA), the Client Success Reports Creator is responsible for creating, running, and obtaining key client and business reports to support the organizations Greenway Revenue Services clients. Key contributor and stake holder contributing to a results driven, successful and skilled Client Success organization. This is a 6-9 month assignment.

Essential Duties and Responsibilities:

• Create and run reports from multiple sources, data bases and software platforms for clients assigned to RCMs, CSAs and CRAs
• Posting of data and reports to multiple sites and system folders for clients and Client Success team members
• Creation of charts and tables based on data created for client presentations

Skills & Requirements

Education:

• High School Graduate or GED equivalent

Minimum Qualifications:

• Experience in report writing and data extraction.

Skills & Knowledge:

• Ability to log into tools and systems to pull data
• Ability to create and pull reports from software systems
• Ability to create tables and graphs from data
• Ability to multi-task. Must be able to handle multiple projects at the same time.
• Proficiency with Word, Excel, PDF and PowerPoint.

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

APPLY HERE

Medical Annotator

by twochickswithasidehustle | Mar 31, 2022 | Uncategorized

Employer: Vituity

As a Medical Annotator, you play a vital role in acting as the ‘Human in the Loop’- helping ‘Quinn’, our AI, to navigate the complexities, idioms, and unexpected responses that humans tend to give when communicating verbally. At Healthful we know the impact you can have.

Join the Healthful Team. We are dedicated to simplifying the healthcare journey by delivering patients and their families highly personalized support and guidance through the healthcare ecosystem. We are a united team of patient care navigators, scribes, medical annotators, and business leaders that come together to break down the social and economic barriers to care that our patients face. Our core values of Caring, Servant Leadership, Ownership Mentality and Innovation guide us in providing the best healthcare service we can. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

The Opportunity

• Helps train Artificial Intelligence (AI) by performing labeling and annotation from a [HIPPA secure] remote office.
• Edits clinical summary notes generated by Quinn (AI) before being sent to the provider for final review.
• Analyzes patients’ responses to basic medical pre-screening questions to identify the responses that answer the questions.
• Labels and annotates patients’ responses to expand them into a more complete and meaningful result.
• Captures the best and most accurate data to drive the AI that routes a patient to the appropriate resource.
• Understand the requirements of, and compile, a complete patient note to ensure patient encounters are billable.
• Ensures the patient-provider dialogue proceeds smoothly from the perspective of the patient to optimize the patient experience.
• Assists with advancements in machine learning to provide seamlessly integrated healthcare for both virtual and on-site patient care services.

Required Experience and Competencies

• One year as a Scribe or Medical Assistant.
• Previous healthcare experience.
• Knowledge of medical terminology.
• Knowledge of the requirements of what constitutes a billable patient encounter.
• Proficient computer skills in Microsoft Office and video conferencing.
• Skilled listener.
• Skilled verbal and written communicator, with legibility and spelling proficiency.
• Service-oriented.
• Ability to think like a healthcare provider to pick up on the patient’s answers.
• Ability to think critically and use logic and reasoning to approach problems and identifying alternative solutions.
• Highly organized with strong attention to detail.
• Ability to effectively manage time while performing job duties and competing priorities.
• Ability to work autonomously.
• Ability to type 50+ words per minute.
• Previous experience as an Annotator is preferred.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as happy hours and holiday celebrations
• Flexible work hours
• Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Healthful cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Student Loan Refinancing Options
• EAP, travel assistance and identify theft included
• Wellness program
• Commuter Benefits Program
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Healthful is the place to do it. Come grow with us.

Healthful appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Healthful does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Healthful is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

APPLY HERE

Transcriptionist, Non-Medical

by twochickswithasidehustle | Mar 31, 2022 | Uncategorized

Employer: Athreon