EtsyRemoteInternetPosted 3 days ago50+ ApplicantsREQUIRED SKILLSCustomer Success Quality ControlPREFERRED INDUSTRY EXPERIENCERetailJob Description
Our client is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an employee, you’ll tackle unique problems alongside dedicated coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description
The Risk Operations team protects the client community by reviewing transactions and accounts that present an increased risk of fraud, partnering with Risk Engineering to defend against account takeover, and assisting customers with account recovery. The Risk Operations team regularly analyzes marketplace activity to develop and modify fraud detection rules and systems with the overall objective to safeguard the client and its community from financial harm and build trust in the client’s brand. Our client is seeking agents with strong judgment, excellent critical thinking skills, and the ability to thrive in uncertain and ambiguous situations to join the Risk Operations team.
Agents must be willing to work the Sunday – Thursday shift.
About the Role
In this role you will:
- Review and evaluate high-risk transactions for potential fraud or other unauthorized activity.
- Conduct deep-dive investigations into transactions and accounts using data to problem solve and drive decision making.
- Continually identify trends and emerging risks and advise on recommended control improvements and tool enhancements.
- Communicate directly with customers through email.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at the client’s discretion, or otherwise applicable with local law.
About You
Ideally you’ll bring:
- You can work one weekend shift per week (Sunday)
- BA/BS degree (strongly preferred)
- You have experience interacting with customers via email or chat
- You communicate ideas effectively and concisely across different audiences and levels
- You enjoy and excel at highly detailed work
- You have excellent judgment and are a natural risk-spotter
- You are familiar with a marketplace business model and e-commerce fraud typologies
- You proactively seek opportunities to improve processes and tools in service of better -outcomes
- You have a proven record of successful collaboration
- You possess well-developed analytical and problem solving skills
- You have a positive, roll-up-your-sleeves-and-help attitude
- A trust in and commitment to the client’s vision, mission and values.
What’s Next
If you’re interested in joining the team at the client, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Our client is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
