by twochickswithasidehustle | Apr 4, 2022 | Uncategorized
Who we are:
Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025.
We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.7-star rating on Glassdoor.
Our Mission:
Promoting safer communities by reducing risk through data insights.
What You’ll Do:
· You will perform data analysis to uncover key insights, build ETL automation, and develop robust reports and dashboards to inform enterprise decision-making and drive executional excellence across the organization
· Partner closely with multi-functional teams to identify relevant data sources, domain experts and key metrics to improve processes
· Develop automated workflows to bring together disparate data sources
· Identify, specify, and compile key data sources to enable analytics and reporting capabilities across the enterprise
· Translate business questions into testable hypotheses
· Perform rigorous value tests against new data sources
· Develop tools utilizing advanced statistical and machine learning techniques to uncover insights and drive key business decisions
· Help with feature engineering and other tasks that feed into downstream models
· Create automated data solutions, ad-hoc reports and data extracts to increase visibility and awareness across the business
· Build easily understood dashboards via data visualization tools such Looker
· Drive creation of business cases for prioritized projects including high-level process analysis, identification of key gaps, approach options, estimates, and projected ROI.
· Measure and present ongoing KPIs and value creation.
What you’ll need:
· Bachelor’s degree in a quantitative field such as mathematics, statistics, computer science, economics, engineering or related field.
· 3-5 years of experience in a professional data analysis role
· Proficient in data mining, data visualization, and familiarity with programming
· Proven experience in SQL (Snowflake, Postgres, MSSQL) and exposure to NoSQL (MongoDB)
· Expertise in Python, R, or similar languages for data manipulation and analysis
· Working knowledge of Big Data technologies such as AWS, CLI tools, Spark, Snowflake
· Familiar with software development tools such as Git, Airflow, Docker
· Some experience using common project management tools (JIRA)
· Experience using data visualization libraries (ggplot2, matplotlib) and dashboarding tools (Looker, Tableau, Shiny) to make powerful visualizations and tell stories with data
· Experience working with structured, semi-structured, and unstructured data sources
· Excellent documentation skill: experience documenting data sources, processes and metrics to maintain consistency, quality and reproducibility of work
· Passion for exploring data using statistical techniques to uncover significant insights
· Familiarity with modern statistical and machine learning techniques, experimental design and scientific research resources and methods
· Ability to learn quickly, work independently and apply problem-solving skills to recommend actions that improve the business
· Effective verbal and written communication skills, including presentation and the ability to influence beyond reporting structure.
· Work well in a virtual team environment with strong collaboration skills.
· Enthusiasm for team-oriented project work.
· Meticulous attention to detail and accuracy.
Benefits and Perks:
· Unlimited Paid Time Off and Paid Volunteer Days
· 401k match and generous Healthcare Benefits including a fully employer paid family medical plan
· Wellness &Tuition Reimbursement
· Zoom Happy Hours
· Flexible Work From Home schedule
· Lots of Samba swag
· Samba Virtual Events including our famous Samba Sprint
APPLY HERE
by twochickswithasidehustle | Apr 4, 2022 | Uncategorized
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
The Prior Authorization Quality Auditor is responsible for all aspects of quality assurance within the Customer Service job family. As a Prior Authorization Quality Auditor you will be responsible for conducting audits and providing feedback to reduce errors and improve processes and performance.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 4:30 PM. It may be necessary, given the business need, to adjust daily schedule, work occasional overtime, and / or weekends. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Responsible for quality assurance by conducting audits of calls of Customer Service Representatives
- Provide feedback to team members on audit results
- Analyze information and utilize to build recommendations to reduce errors and improve process performance
- Create, maintain and track reports in relation to performance
- Serve as subject matter resource to team members, supervisors and management staff
- Ability to audit across several departments, including call, claim, eligibility, intake and system configuration. Position would require familiarity with training / mentoring, as this role would work with Service Center Advocates on performance gaps found in audits.
- Positions in this function are responsible for all aspects of quality assurance within the Customer Service job family. Conduct audits and provide feedback to reduce errors and improve processes and performance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 3+ years of Prior Authorization Call Center experience
- Must be within Optum – Shared Services
- Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook (ability to write letters in documents, ability to enter items into spreadsheets, and ability to manage calendars and send email correspondence)
- Ability to work any 8-hour shift between the hours of 8:00 AM – 4:30 PM from Monday – Friday including the flexibility to adjust daily schedule, work occasional overtime, and / or weekends based on business need
Preferred Qualifications:
- Understanding of Call Center Workflows
- Bilingual Fluency in English and Spanish
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
APPLY HERE
by twochickswithasidehustle | Apr 4, 2022 | Uncategorized
About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
About the Role
The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Live Chat Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.
This is a full-time and fully remote role requiring English fluency.
You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Responsibilities
- Be diligent in attending training sessions and keeping up with the knowledge building about the industry, our robust product, and service offerings.
- Continually improve the client experience by providing a 6-star experience in every client’s interaction.
- Be proactive and contribute to the team’s growth.
- Utilize knowledge of crypto markets to solve complex challenges in a dynamic environment.
- Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
- Have regular voice or video 1 on 1s with your Team Lead.
- Attend Team meetings.
- Provide feedback and let your management line know how they can help you achieve your goals and potential.
Requirements
- Motivated by Kraken’s mission and creating a seamless support experience for our global client base
- Strong knowledge of the cryptocurrency industry and passion for crypto
- Security and privacy focused
- Strong crypto and trading knowledge
- 1+ years of client services/client support experience on Live Chat channel.
- Experienced in handling a minimum of 3 chats at any given time.
- Strong communication skills.
- Ability to work on fast paced environments.
- Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients.
- People-centered, supportive, flexible and a team player.
- Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
- Availability to work between 20-8 UTC.
- Previous experience using a customer experience platform is desired, but not a requirement.
Interested so far? Here’s how the hiring process will look:
- Pre-screen assessment – around crypto and customer support (you’ll have 72 hours to complete this).
- Interview with the team (60 minutes).
Location Tagging: #US #EU #APAC #CANADA #LI-Remote #LI-RK1
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
APPLY HERE
by twochickswithasidehustle | Apr 4, 2022 | Uncategorized
Description
Our purpose
We are here to create a world served by exceptional professionals. Our product, Casper, helps higher education institutions to look beyond book smarts, seeing a clearer, more holistic view of applicants. It’s used by 265+ academic partners in Canada, the US, Australia (and growing!) with 100,000+ applicants taking the test each year, and covers 80% of all US medical school applicants. We also host the Admissions Summit, an annual 2-day conference, and power the Alo Grant, an annual $100,000 research fund.
The role:
Casper Raters are a key part of our mission to create a world served by exceptional professionals by bringing an analytical and unbiased approach to rating the test responses of our applicants.
What you should know about the Casper test:
- The Casper test is an online selection tool used by academic programs to help assess applicants for non-academic attributes or people skills.
- The applicants respond to 12 series of 3 open-ended questions, rated by human raters (you!)
What will you be doing?:
- Reading applicant responses and comparing amongst the overall applicant pool to thoughtfully assign scores
- Assessing applicant responses based on the onboarding training provided and participating in on-going refresher training
- Providing feedback to help us improve our tests, platforms, and content
Requirements
What will help you in the role:
- An empathetic and analytical mindset
- A high level of comfort working with technology
- A curious and detail-oriented approach to suggest areas of improvement and spot potential issues with the platform
- A strong alignment with our company Mission and Values
Raters must reside in the country they are rating responses for and have knowledge and experience of the culture in the country – we welcome applicants from all walks of life in an effort to continue to build a diverse group of Raters!
Benefits
This is a casual contract position and we hire periodically on an as-needed basis. The rate of pay is $0.65/rating and Raters typically make between $20-30/hour when tests responses are available to rate.
APPLY HERE
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