Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.
Primary position responsibilities will include:
Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
Handling and resolving situations with customers in a timely and effective manner
Assisting management with special projects relating to customer service
Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
The Candidate:
Requirements:
Able to work from home
Able to sit and work at a desk and on the computer for extended periods of time
Able to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Home office must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
Ping less than 100 MS consistently that is dedicated to the workstation
Able to pass a typing speed test and type 50 WPM
Qualifications:
High School diploma or equivalent required
Must be at least 18 years old
Able to work a variable schedule, including evenings and weekends, based on call center needs
Good organizational skills and detail-oriented
Excellent time management skills
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
Excellent written and oral communication skills
1+ years of professional customer service experience, preferably in a large Call Center environment as a chat agent
Preferred skills/qualifications:
Some level of college completed
Able to easily operate a computer learning and adapt quickly to software applications
Able to troubleshoot caller issues and provide supporting help documentation
Committed to quality and service matrix and culture
Able to quickly adapt to face changing situations
Able to provide positive customer experience for customers
Self-motivated, accountable approach combined with strong sense of teamwork
Strong sense of customer service with enthusiastic, energetic, and professional behavior
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WVÂ
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities:
– Handle customer inquiries and complaints via online chat – Provide information about the products and services via online chat – Troubleshoot and resolve product issues and concerns via online chat – Document and update customer records based on interactions via online chat – Develop and maintain a knowledge base of the evolving products and services
NOTE: Before applying for this Reader/Evaluator position you must review the Position Requirements below. Please do not apply if you are unable to fulfill all requirements.This page is for General Population Remote Readers only.This includes new and returning applicants that can fulfill all Position Requirements below.This DOES NOT include certified teachers currently teaching in the Virgin Islands or one of these states: CA, CT, DE, HI, ID, IN, MT, OR, SD, VT, or WA. If you are a certified teacher currently teaching in one of these locations please exit this page now and select the appropriate job posting from our Job Portal.Dear Applicant:Measurement Incorporated (MI) is seeking to fill seasonal positions of Remote Reader/Evaluator during 2022. We are a diverse company engaged in educational research, test development, and the scoring of tests administered throughout the world. Our company has grown to be the largest of its kind by providing consistent and reliable results to our clients. We can do so through the efforts of a professional and flexible staff.Thank you for your interest in employment as a Reader/Evaluator with Measurement Incorporated. If you are hired as a Reader/Evaluator, you will be placed into our qualified reader pool. You will be eligible for work assignments that fit your qualifications and schedule.Important Information for All ApplicantsApply to one job position only. Applying to multiple positions may result in no work assignments.The highest demand for Readers/Evaluators begins in mid-April and ends in mid-June. New Readers/Evaluators are typically staffed during this time.Work assignments are available on a limited basis throughout the rest of the year. Experienced, Returning Readers/Evaluators are typically staffed during these times.You must have a computer that meets our technical requirements. Please check the requirements HERE If your system does not meet our technical requirements, please do not apply.Measurement Incorporated requires all seasonal employees to complete Form I-9 each year to work. Once you have accepted your first work assignment, instructions will be provided. Note: A Smartphone is required to complete this process. Important Information for Returning ApplicantsWhen you click on the Apply Now button you are directed to the login screen of MyStaffingPro. When logging into MyStaffingPro to complete your application, please make sure you are using the EXACT same email address to which your reapplication notice was sent. This is the email address we have on file for you.Using a different email address to log in to MyStaffingPro will create a duplicate account. Please be sure to check the spelling and spaces between words and numbers before submitting the email address. Even minor differences will create a duplicate account. Creating a duplicate account will cause a delay in processing your application.If you want to use a different email account for further notices, you may change it after you are logged on with the email address to which this application notice was sent.If you have forgotten your login information, follow the onscreen directions to retrieve your username and/or password. If you have received a new password that will not work, or if you have not received a new password soon after your request, please contact us via HELPSPOT and Submit a Request. Do not create a new account using a different email address or setting up a new username and password.Working HoursWork shifts are Monday through Friday.Morning Only: 8:30 a.m.–12 noonAfternoon Only: 12:45 p.m.–4:15 p.m.Full Day: morning and afternoon hours combinedEvening: 6:00 p.m.–10:00 p.m.You cannot combine a partial Day shift with an Evening shift.Some projects will not offer all these shift options.What you will ScoreMany work assignments (also known as projects) require Readers to score essays for content, organization, grammatical conventions, and/or the student’s ability to communicate and to respond to a specific directive.Other projects involve scoring student responses to test items in reading, math, science, social studies, or other subject areas.The tests our Readers score come from many different states and from students at all grade levels.What you Need to KnowA Reader/Evaluator is expected to work 4-5 days or evenings per week, Monday through Friday, for the duration of a project.A Reader/Evaluator must be able to accept and apply the scoring criteria as directed and maintain consistent and reliable scoring results throughout the project.A Reader/Evaluator must be willing to operate in a repetitive task situation while maintaining confidentiality and project security.Each project has its own scoring criteria; therefore, we conduct paid training at the beginning of each project.The base pay rate for a Reader/Evaluator is $15.00 per hour. Any adjustments above this pay rate will align with the required tasks of the project.If newly hired, you will register in our payroll system. It is preferred that you set up direct deposit; however, it is not required. Returning Readers should update direct deposit information if applicable.Payments are made every other Friday for the preceding two-week pay period.Submitting an application will NOT guarantee a position. Selection of Readers is based on prior experience as well as performance (accuracy and productivity), attendance, and appropriate conduct during previous projects.If you would like to proceed, click the “Apply Now†button at the top or bottom of this page.For all questions, please Submit a Request at: HELPSPOT
POSITION REQUIREMENTS
Bachelor’s degree from an accredited college or university or an equivalent foreign degree verified by an educational equivalency agency recognized by NACES.Completion of a Recognition of Reader Requirements questionnaire and satisfactory professional references.Access to a home computer, password protected high speed internet access, and a work area that can be secured. NOTE: our project security requirements do not allow public computers or computers licensed to another business, unprotected and public WIFI or networks, or workstations located at a public place or at another place of business.Reside in one of the following 28 states: AL, DE, FL, GA, HI, IA, ID, IN, KS, KY, LA, MI, MS, MT, NE, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, and WV.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
This position is full-time (40/hours a week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 3:30pm EST. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent years of working experience
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
Reside within drivable distance of a Quest facility
Ability to work 40 hours/week schedule within the operating hours of 7:00am – 3:30pm EST
Preferred Qualifications:
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using computers as the primary job tools
Previous experience in insurance billing or collections
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
Able to meet the production standards set by the business unit
Synthesia is the global leader in synthetic media. Our vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video.
Synthesia is already working with some of the world’s biggest companies and celebrities such as David Beckham and Lionel Messi, BBC, EY, Facebook, McDonalds, Amazon and WPP.
The Customer Support Associate is a capable and compassionate go-getter. Having a background in customer support is nice but not a requirement. Successful team members are fast-learners and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work.
Reporting to the Head of Customer Success you’ll be the first person for prospective and existing customers to get in touch with. If you’re unable to help them with these requests yourself you’ll collaborate with other teams to ensure these requests are routed to the right people.
Responsibilities include:
Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight
You will act as the first point of contact, you’ll know the product better than anybody and serve as the voice of the customer
You will provide quality support via chat, and email
You will be required to manage and prioritise requests that come through our service desk
You’ll look at data and trends alongside your team and work out ways to improve our processes and product
This position can be fully remote, whilst you may be asked to travel to the New York office for initial onboarding there is no requirement to work from the office full time.
Requirements
Good written communication skills with a focus on clarity and empathy
Excellent collaboration and problem-solving skills
Multi-tasking abilities
Patience when dealing with tricky situations
Drive to work autonomously and proactively
You are an excellent teammate who gives ideas to improve processes
Bonus
Good written communication skills with a focus on clarity and empathy
Previous experience with managing live chats or tickets
Previous experience working in a startup environment or technology business
Professional-level proficiency in any non-English language. The ability to communicate in a second language is not required but could be beneficial as we scale
Success will be measured on:
The satisfaction levels of customers you interact with. Mainly using key metrics such as CSAT or NPS
How quickly you’re able to resolve tickets. Using metrics such as; time to resolve
Working Hours
As we’re a global company with global customers we need to make sure we’re available to support them 7 days a week. We’re looking for someone who is happy doing shift work, similar to the following shifts:
Monday – Thursday 9am – 7pm
Monday – Thursday 2pm – 12pm
Friday – Monday 9am – 7pm
Friday – Monday 2pm – 12pm
Benefits
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
A competitive compensation package;
World class healthcare plan;
Opportunity to progress and develop your career within the Customer Success function;
25 days paid annual leave (in addition to existing US public holidays);
Flexible work from home policy;
Annual company retreat.
Why is now a really exciting time to join Synthesia?
Synthesia is the world’s leader in synthetic AI video generation working with some of the world’s biggest corporate and media brands
We have crazy user traction with our first self-service product for businesses in just 12 months since the unveiling
Despite the product still being in public beta, we have a very high NPS of 61 and growing
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