by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
REMOTE /CUSTOMER EXPERIENCE – CUSTOMER SUPPORT /FULL TIMEAPPLY FOR THIS JOBThe Company
Outschool’s mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We’re also focused on removing barriers for historically underserved learners who face systemic challenges to their success. In 2020, we started Outschool.org and began offering financial assistance to families in need. We are currently creating an Educator Endowment Fund to appreciate the teachers who are so central to our mission of inspiring kids to love learning.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child’s boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Last year Techcrunch recognized Outschool as the newest EdTech unicorn. We’ve also been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha.
The Role
As part of the Customer Support Escalations team, you will help ensure we provide a great experience for every parent, teacher, and learner in the Outschool community. You will become an expert in Outschool’s inner workings so that you can help advise and resolve problems for both teachers and parents. We are looking for someone who has the critical thinking and problem-solving skills to handle our more complex, ambiguous tickets and will use these skills to provide consistent top-level service. Based on your communication with Outschool’s users, you will envision and advocate for ways to improve our service. As a member of our team, you will play a critical role in providing a world-class educational experience for our community.
CORE RESPONSIBILITIES:
- Provide product support to parents and teachers, primarily via email
- Resolve high volumes of challenging customer issues with superb attention to detail and empathy
- Advocate for policies and product changes that balance the needs of parents, teachers, learners, and Outschool
- Additional CX responsibilities as requested to help Outschool operate smoothly
DESIRED EXPERIENCE & SKILLS:
- 1+ year(s) as a top performer handling high volumes of tickets in a customer support capacity
- Ability to quickly learn and demonstrate a passion for Outschool
- Excellent written and verbal communication skills
- Thrives in a rapidly shifting dynamic environment, has a track record of keeping up with new features and product changes
OTHER CONSIDERATIONS:
- Experience in K-12 education
- Startup experience
- Bachelor of Arts degree
OUTSCHOOL CARES:At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
•Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.•Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth. •PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends. •Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.•Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool! •Community Impact: Outschool matches employee donations to established charities and has committed to donating $3M to Outschool.org non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Outschool is committed to providing reasonable accommodations to neurodiverse individuals, applicants with physical and mental disabilities, and disabled veterans. For individuals who would like to request an accommodation, you may reach out to us at recruiting@outschool.com or through your Recruiting point of contact as you schedule your initial interview.
Benefits packages are included for full-time employees only.Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada.
APPLY HERE
by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
Company Overview
The Fundworks, LLC is a provider of alternative financing to small businesses and merchants, focusing on both healthy and challenged companies. We ourselves are a team of entrepreneurs who have spent our careers growing small entrepreneur and family-owned companies. We are looking for the right individual to join our team, who is ready to learn and use their skills and experience to add value to our ever-growing company.
Job Summary
Our Data Entry Clerk is processing and analyzing daily incoming submissions from our external customers. The clerk is responsible for accurately and efficiently inputting all information provided on the documents into our internal servers, and pulling various reports related to the submissions.
Responsibilities and Duties
- Ensure all required documents are submitted
- Create entries in our internal systems accurately inputting business and owner information
- Pull and review commercial and consumer credit reports
- Process 100+ submissions a day
- Communicate effectively throughout the analysis review
- Provide high quality customer service to internal and external clients
- Occasionally perform other duties as assigned by management
Skills and Competencies
- Highly detail-oriented and comfortable dealing with numbers
- Excellent organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment
- Strong verbal and written communication skills
- Resourceful – willing to take on other assignments as needed to support the team
Qualifications
- 1 – 3 years of previous financial services underwriting or processing experience is preferred
Compensation
- $16 – $18/hour, based on experience
Benefits and Perks
- We offer competitive medical, dental, vision and basic life benefits, 401K, performance bonus, paid time off, sick days and paid holidays.
- Remote work available in CA, NJ, NY, MO, MA, TX, UT, PA
APPLY HERE
by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.
As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. You will contribute to our knowledge base of content and partner with the CX team to continually improve efficiency and effectiveness. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case!
All positions at Postscript are fully remote in North America.
Primary duties
- Respond to customer, prospect, and partner needs quickly and effectively via chat and email
- Consistently embody the Postscript brand in all customer interactions
- Be incredibly solutions-oriented and create “wow momentsâ€
- Follow up with customers to ensure their technical issues are resolved as needed
- Proactively inform customers about new features and functionalities in relevant interactions
- Gather customer feedback and share with our Product, Sales, and Marketing teams
- Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
What We’ll Love About You
- 2+ years experience as a customer support specialist or similar customer success role
- Ability to work in west coast hours, until 6pm Pacific Time
- Demonstrated understanding technical products and a technical support process.
- Experience with e-commerce, marketing technology, and/or SaaS strongly preferred
- Experience using helpdesk software and remote support tools (Zendesk is a plus)
- Experience in a remote-first role, including comfort on Zoom calls
- Excellent communication and problem-solving skills, including excellent grammar
- Strong comfort multitasking and managing competing priorities
What You’ll Love About Us
- High growth startup – plenty of room for you to directly impact the company and grow your career!
- Fully remote culture – work from home (or wherever!)
- Fun – We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
- Other great perks, such as home office stipend
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
Employer: Amplify Education
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
Amplify is seeking an Order Fulfillment Coordinator to join the Business Operations team. . The Coordinator will work cross-departmentally to ensure orders have been suitably processed and received by our vendors. This position includes order entry and administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization’s customer service standards.
The position will work through data entry, email monitoring, reporting, and various other duties as required, to ensure the workload is appropriately dispersed and handled. Data entry skills with Excel and some customer interaction required. Salesforce and ERP experience is a plus.
“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “
Responsibilities:
- Prioritize issues in accordance with their severity and Service Level Agreement (SLA)
- Participate in training for relevant technology and products including networking, hardware and mobile device management
- Interpret instructional and user documentation
- Supply to the continual improvement of team training programs, ticketing process, and standard methodologies
Basic Qualifications:
- Bachelor’s degree in Business or a related field
- Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
- Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
- Customer service experience in a fast-paced, professional work environment
Preferred Qualifications:
- Experience using Salesforce software
- Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
- Instructional and technical writing experience
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
APPLY HERE
by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
Employer: Ciox Health
Operations Overview
The EMR Remote Processor serves as a key member of the EMR Remote team. This position is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health. Associate must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Responsibilities
- Enter accurate data when assigned by team lead/coordinators
- Remote processing of electronic medical records through various EMR systems as directed
- Ability to work with minimum supervision responding to changing priorities and role needs
- Report any technical difficulties that you may experience as soon as they occur.
- Meet required metrics for your role (CPH – Charts Per Hour), Attendance.
- Actively participate in all training that is assigned to you by your supervisor
- Maintain high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations
- Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
- Immediately report to team lead/coordinator/supervisor or management any security breaches, unsafe behavior witnessed or any site difficulties.
- Support a service environment that focuses on quality processes
- Ensure that deadlines are met and respond to emails and other requests for information timely
Qualifications
- Six months data entry experience required
- High School Diploma/GED required
- Adhere to company policies
- Experience in a healthcare environment or office setting is strongly preferred.
- Work effectively with co-workers in a constructive and positive manner
- Listen to and objectively consider ideas and suggestions for improvement
- Address problems constructively to find acceptable solutions
- Demonstrate accuracy and attention to detail
- Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
- Excellent organizational skills
- Adaptable to changing business environment
- Demonstrated ability to work within a diverse group of individuals
- Perform other duties as assigned
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
*Except for states where legally prohibited to enforce mandates.
APPLY HERE
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