by twochickswithasidehustle | Apr 13, 2022 | Uncategorized
Work Shift:
Day
Job Category:
Marketing and Communications
Primary Location Salary Range:
$17.23/hr – $25.85/hr, based on education & experience
In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.
Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Banner Health is seeking Healthcare Scheduling Specialists to join our Contact Center team. In this role, a dynamic candidate will work directly with patients coordinating schedules for providers in fast- paced environment that challenges the agent to think quickly, critically and responsibly while delivering excellence in the customer’s journey and overall experience.
This role offers a multitude of opportunity to learn about the patient healthcare experience in an ambulatory call center setting and will leverage your existing knowledge to support multiple clinics and health centers across the valley. Together with our business partners we are using technology to innovate and leverage a best in class experience for our customers. As Arizona’s largest healthcare employer we are proud to share our vision of the future which makes healthcare easier so life can be better.
This can be a remote position if you live in the following states only: AR, AZ, CA, CO, FL, IA, ID, MO, ND, NE, NV, OR, PA, TN, TX, UT, VA, WI, WA, & WY
Part Time: 16-20 hours per week
Work Schedule: Mondays are required (8 hour shift), with the ability to sign up for shifts on Tues-Fri, must be available to work 16-20 hours each week
Training: Full time for 4 weeks, Monday-Friday
Call Center Hours of Operation: Monday-Thursday 7am-7pm, Friday 7am-5pm, Saturday 8am-1pm
Hiring for multiple positions to start on January 24th
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.
CORE FUNCTIONS
Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises†at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.
Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.
Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy.
Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises†and enable patient ease.
Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills.
Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.
PREFERRED QUALIFICATIONS
Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
APPLY HERE
by twochickswithasidehustle | Apr 13, 2022 | Uncategorized
Description
We’re looking for Data Entry Specialist candidates who are data-driven experts with great attention to detail. This Data Entry Specialist is 100% remote and would be operating on a short-term contract / temporary assignment. The new job Robert Half is hiring for will be a good fit for someone highly-skilled and motivated, with intermediate experience in spreadsheets and proficiency in database management. Don’t hesitate to apply to this position if you have quick and accurate typing skills, and impeccable organization. If you’re looking to thrive in a dynamic, growing environment, start your career as a Data Entry Specialist with us!
Key responsibilities
– Analyze completed work for duplications or errors in content before submitting the final product
– Classify information into spreadsheets, databases and customer relationship management systems
– Perform searches on websites for information
– Request further information for documents that are deemed incomplete
– Audit reports and sheets of data
– Verify, correct, and delete unnecessary data, or combine data from several source
– Create notes of tasks, files, and progress
Requirements
– Ability to multitask and communicate well with individuals of all backgrounds
– High typing accuracy
– Strong familiarity with Microsoft Excel
– Computer research experience required
– Experience with Create Presentations
– Solid understanding of data entry
– Foundational knowledge in Microsoft
– Strong computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
– Strong communication skills, both verbally and in writing
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
APPLY HERE
by twochickswithasidehustle | Apr 13, 2022 | Uncategorized
Who we are
The team at Transactly is on a mission to be the platform of choice for the people and companies involved in real estate transactions. Our online platform supports agents and their clients with a place where everyone can come together to coordinate and manage these transactions collaboratively. Transactly provides real estate technology and transaction coordination services that shorten the amount of time it takes to close a real estate transaction.
We live by our six core values: Take Ownership, Do the Right Thing, Be Efficient, Be Informed, Invest in People, and Move the Needle. If these are values you embrace, we encourage you to reach out and say hello, we’d love to hear from you.
What we need
We are seeking an organized multi-tasker with exceptional customer service skills to join our team as an Order Processor. An Order Processor will own the relationships we have with our clients and pride themselves on always providing an exceptional customer experience.
This position can be fully remote.
What you’ll do
- Manage clients’ orders from time of order through installation
- Enter orders into the system
- Ensure client orders are placed properly and installed on the date requested
- Additional responsibilities as assigned
What you have
- Excellent oral and written communication skills
- Must be comfortable on the phone
- Customer Service experience
- Call Center experience highly preferred
- Previous order processing experience preferred
- Experience with Salesforce or a similar CRM preferred’
What we offer
- Opportunities for career growth and a chance to make a big impact
- A culture that supports work/life balance and flexibility
- Competitive pay
- Health, dental, & vision plans
- Wellness reimbursement
- 401(k) plan w/ company match
- Generous paid time off, including 10 paid holidays
Transactly is an Equal Opportunity Employer and prohibits discrimination of any kind: Transactly is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe and healthy work environment. All employment decisions at Transactly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, disability, family or parental status, or any other status protected by laws or regulations. Transactly will not tolerate discrimination based on any of these characteristics.
APPLY HERE
by twochickswithasidehustle | Apr 12, 2022 | Uncategorized
REMOTE /CUSTOMER EXPERIENCE – CUSTOMER SUPPORT /FULL TIMEAPPLY FOR THIS JOBThe Company
Outschool’s mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We’re also focused on removing barriers for historically underserved learners who face systemic challenges to their success. In 2020, we started Outschool.org and began offering financial assistance to families in need. We are currently creating an Educator Endowment Fund to appreciate the teachers who are so central to our mission of inspiring kids to love learning.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child’s boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Last year Techcrunch recognized Outschool as the newest EdTech unicorn. We’ve also been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha.
The Role
As part of the Customer Support Escalations team, you will help ensure we provide a great experience for every parent, teacher, and learner in the Outschool community. You will become an expert in Outschool’s inner workings so that you can help advise and resolve problems for both teachers and parents. We are looking for someone who has the critical thinking and problem-solving skills to handle our more complex, ambiguous tickets and will use these skills to provide consistent top-level service. Based on your communication with Outschool’s users, you will envision and advocate for ways to improve our service. As a member of our team, you will play a critical role in providing a world-class educational experience for our community.
CORE RESPONSIBILITIES:
- Provide product support to parents and teachers, primarily via email
- Resolve high volumes of challenging customer issues with superb attention to detail and empathy
- Advocate for policies and product changes that balance the needs of parents, teachers, learners, and Outschool
- Additional CX responsibilities as requested to help Outschool operate smoothly
DESIRED EXPERIENCE & SKILLS:
- 1+ year(s) as a top performer handling high volumes of tickets in a customer support capacity
- Ability to quickly learn and demonstrate a passion for Outschool
- Excellent written and verbal communication skills
- Thrives in a rapidly shifting dynamic environment, has a track record of keeping up with new features and product changes
OTHER CONSIDERATIONS:
- Experience in K-12 education
- Startup experience
- Bachelor of Arts degree
OUTSCHOOL CARES:At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
•Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.•Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth. •PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends. •Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.•Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool! •Community Impact: Outschool matches employee donations to established charities and has committed to donating $3M to Outschool.org non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Outschool is committed to providing reasonable accommodations to neurodiverse individuals, applicants with physical and mental disabilities, and disabled veterans. For individuals who would like to request an accommodation, you may reach out to us at [email protected] or through your Recruiting point of contact as you schedule your initial interview.
Benefits packages are included for full-time employees only.Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada.
APPLY HERE
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