Data Entry Specialist

by | Apr 19, 2022 | Uncategorized

Employer: Storable

Location: Alabama, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Missouri, Mississippi, North Carolina, New Jersey, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, Wisconsin

Department: Implementation

Storable is seeking a detail-oriented professional to join the team as a Data Entry Specialist to assist with the key data entry responsibilities of our software implementation process. This is a great opportunity to gain valuable experience in a SaaS environment.

Location: REMOTE

  • All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, CO, FL, GA, ID, IL, IN, KS, MO, MS, NC, NJ, OK, PA, TN, TX, UT, VA, WI

What you will do every day:

  • Fulfill the data entry responsibilities needed for our system implementation process
  • Support our implementation specialists with prep work needed before new clients go live with software
  • Input data from records, documents or other sources into an electronic format accurately and in a timely manner
  • Check documents and completed work for accuracy
  • Miscellaneous projects as needed

What you need to bring to the table:

  • High school diploma or its equivalent with 0-2 years of work experience
  • Excellent data entry skills
  • Knowledge of correct spelling, grammar and punctuation
  • Organized and detail oriented
  • Must have a positive attitude and able to work well with others
  • Proficient in relevant computer applications such as MS Office

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day

Benefits and Perks:

  • Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • ‘Paw’ternity Leave and Pet Bereavement – we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.

APPLY HERE

Billing Specialist

by | Apr 19, 2022 | Uncategorized

Employer: Storable

Location: Delaware, Florida, Georgia, Idaho, Iliinois, Indiana, Kansas, Michigan, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Alabama, Colorado, Connecticut.

Are you a master at resolving customer billing issues? Do you find zen in organizing and keeping track of small details? Does the sound of a perfectly balanced client account ring like music in your ears? If so, we may have the perfect position for you.

Storable is actively seeking a Billing Specialist to support the Company’s billing needs. You will work closely with the Accounting and Client Care team to resolve customer billing issues and proactively manage customer accounts. This person will handle tactical responsibilities associated with client billing (e.g., maintaining our collections backlog, coordinating the various components of real-time billing), and drive the holistic vision for our billing flow (e.g., identifying process gaps, working with stakeholders to prioritize and implement improvements, advocating for high-prio features). This is a highly cross functional role working across multiple software platforms and collaborating with multiple teams across the business.

Location: Remote*

*All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI

What you will do everyday:

  • Account creation and maintenance of client list with a focus on accuracy
  • Manage customer credits and refunds
  • Update customer payment information
  • Investigate customer billing issues
  • Process one-time customer payments
  • Communicate directly with other client facing teams regarding account inquiries
  • Proactively manage customer accounts
  • Work with clients directly to resolve past due balances, monitor collections backlog, oversee our customer reminder email process and improve the efficacy of our collections efforts
  • Collaborate with various teams to identify gaps and implement improvements to our billing processes and systems
  • Process requests for address changes, billing account changes, account terminations, and all other invoice related activities
  • Maintain documentation of billing policies, procedures, methods, and guidelines
  • Perform manual entry of usage-based billing and create manual one time invoices for non-automated products/services

What you need to bring to the table:

  • At least 3 years in a client-facing or support role
  • High school diploma or equivalent
  • High attention to detail and sense of urgency
  • Able to manage multiple workflows and prioritize tasks
  • Critical thinking skills and strong analysis capability
  • Outstanding communications and interpersonal skills
  • Demonstrated ability to establish positive relationships and work effectively with all internal and external constituencies
  • Versatility, flexibility, and willingness to work within changing priorities with enthusiasm

Bonus Points:

  • Bachelor’s Degree in Accounting or related field
  • Familiarity with NetSuite or other accounting software
  • Familiarity with Salesforce
  • Demonstrated success in prior collections/billing positions or duties

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day

Benefits and Perks:

  • Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More – Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • ‘Paw’ternity Leave and Pet Bereavement – we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.

APPLY HERE

Local Search Coordinator

by | Apr 19, 2022 | Uncategorized

Employer: Press Ganey

About Press Ganey:

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Position Overview:

Press Ganey is looking for a Local Search Coordinator to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.

Responsibilities:

  • Improve ranking and brand visibility by employing local SEO tactics
  • Work alongside Account Manager to accomplish local initiatives
  • Onboard and configure new clients within our platform
  • A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
  • Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
  • Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
  • Proactively detect data issues, research, and resolve
  • Must be able to manage and prioritize multiple accounts and projects simultaneously

Minimum Qualifications:

  • BA/BS degree preferred
  • 1-year customer service experience
  • Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
  • Ability to work independently and in a team-oriented environment
  • Excellent prioritization and time management skills
  • Excellent written and verbal communication skills
  • Computer savvy, MS Excel proficiency preferred

Preferred Experience:

  • Data Entry: 1 year, bonus for advanced Excel skills
  • Customer Service: 1 year
  • Time Management: 1 year
  • SEO: 1 year, bonus for Local Search or Local SEO

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.

In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.

APPLY HERE

Chatroom Operator

by | Apr 19, 2022 | Uncategorized

Drips enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable enterprises.    

Drips’ focus on empowering enterprises to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. Drips nearly tripled 2019 sales in 2021. We are well funded and looking to accelerate the next era of growth and expansion of our team.  

However, we’re more than just a high-growth company; we’re also a community. Even though we work remotely, we still embrace the core values that help us achieve personal growth. Every member of the Drips team has a direct impact on our company! If you want to love the product you work on, solve hard problems, and grow your career — we want to talk with you!   

Job Overview: 

We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately. 

Example: 

A user says, “Cant now, workin”. This would be categorized and handled by clicking the “I’m at work.” button.    You must be able to maintain a 95%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefor your accuracy is of the utmost importance. 

Duties/Responsibilities:

Compensation: 
$10 hour depending on shift (see below), part time (up to 28hours/week)    

Training:  
This is a work from home opportunity, you will need to be able to attend a virtual training session with audio and video.  

Hours: 
We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 4-5 days/week (Monday-Sunday).     

Schedules available: 
8am-2pm  11am-5pm  4pm-10pm    

Specific Duties, Activities, and Responsibilities: 

  • Quickly and accurately (in less than 30 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. 
  • Add relevancy to canned responses. Example: if someone says they are sick you might add in “Sorry to hear that. Should we try you in a week or two? Hope you feel better!”  
  • Maintain 95% or above accuracy in response handling 

Required Skills/Abilities:

  • Exceptional attention to detail, high standard of excellence/perfection
  • Comfortability on a computer, proficient typing skills (can’t hunt and peck)   
  • Proficient in emojis (this isn’t a joke, our users use emojis
  • Good grammatical, spelling, and logic skills.
  • Exceptional verbal, communication, and written skills.
  • Reliable and responsible to a designated schedule (unreliability will not be tolerated)   
  • Must have reliable internet/WIFI, and a computer with up-to-date software.

Education:

  • High School or equivalent.

Core Values:

Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value

Lean – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.

Passion – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.

Happiness – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.

Improve – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.

Team – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team

APPLY HERE

Bilingual Spanish Data Collector

by | Apr 18, 2022 | Uncategorized

Employer: Amplify Education

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

We are recruiting dedicated individuals with Spanish proficiency to work as remote Bilingual Spanish Data Collectors for an exciting research project being conducted in local schools throughout the country.

Data Collectors will have the opportunity to train and learn cutting edge literacy and reading assessments, assess students in grades K-6, and collaborate with other data collectors to collect high quality data that will provide support for Amplify’s literacy products and services as well as promote positive instructional outcomes for students.

The ideal candidate for this position is fluent in Spanish, prompt, reliable, and operates with a high standard of professionalism.

It would be a plus if you have a background in education, research, and/or literacy and are passionate about improving educational outcomes for all students.

***This is a seasonal position with fluctuating hours between 30-40 hours per week. Expected to work general school hours for grades K-6 (dependent on site).

The duration of work will be April through the first week in June, and candidates with unrestricted availability to visit school sites during this period will be prioritized.

*This is a Remote role. You must reside on the East Coast of the United States to be considered.

“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “

Responsibilities

  • Attend a half-day training on how to use all assessments associated with the project.
  • Spanish R&D assesses students’ alphabet knowledge, phonological awareness, alphabetic principle, encoding, oral language, reading comprehension, and vocabulary in Spanish. The sub measures administered vary by grade level.
  • Attend a half-day training on how to administer the external criterion measures within the project.
  • External criterion measures will be administered to all students at the close of each benchmark window as part of the study.
  • Attend a 2-hour refresher training prior to middle and end of year benchmark windows.
  • Collaborate with other data collectors and school staff to conduct in-person and remote assessments with fidelity for students grades K-6
  • Collect data efficiently and professionally, while maintaining confidentiality of student results
  • Enter data into a google and/or excel spreadsheet

Basic Qualifications

  • English and Spanish Language proficiency
  • Professional experience interacting with students in grades K-6
  • Experience using technology, such as, iPads/tablets
  • Experience using Google Drive apps, such as GoogleDocs and GoogleSheets
  • Comfortable working in a remote environment (i.e. Zoom, Google Meet)

Preferred Qualifications

  • Strong written and verbal communication skills
  • Organized and detail-oriented
  • Flexible and adaptable: work experience in a fast-paced environment and
  • Experience effectively collaborating with colleagues to meet team goals
  • Work experience in designing, conducting, or collecting data for research studies
  • Organized and detail-oriented
  • Experience working in educational field

APPLY HERE