Outpatient Coder

Employer: Essentia Health

Job Description:

  • Evaluates health record documentation and charges to optimize reimbursement by ensuring that diagnostic and procedural codes and other documentation accurately reflect and support the outpatient visit.
  • Ensures that data complies with regulatory and coding guidelines.
  • Reviews medical information, such as diseases or symptoms and diagnostic descriptions and procedures for a given visit, to accurately assign and sequence the correct ICD-10 CM, HCPCS and CPT codes.
  • Adheres to the quality and productivity standards set by the department.

Education Qualifications:

Successful completion or currently enrolled in a medical coding program which includes completed course work inICD-10-CM, HCPCS, CPT codes, medical terminology, anatomy and physiology and disease process AND a passing score on the ESSENTIA HEALTH coding skills assessment test.

OR Credentialed as, or eligible for, Certified Coding Specialist (CCS), Certified Coding Specialist-Physician Based (CCS-P), Certified Professional Coder (CPC), Registered Health Information Administrator (RHIA) OR Registered Health Information Technician (RHIT) AND a passing score on the ESSENTIA HEALTH coding skills assessment test.

Licensure/Certification Qualifications:

Applicable credentialing required within 2 years of employment/date of hire

Location: Fargo, ND, Detroit Lakes, MN, Brainerd, MN

APPLY HERE

Customer Experience Advocate

Remote

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

This role is part of our international Support team focused on providing a world-class, 24/7 support experience to all our Loom users. We are the advocates of Loom to our customers and the advocates of our customers to Loom. You will be responsible for supporting our customers via email (Zendesk), Slack, chat, and social media. You will help them resolve any issues they encounter with our platform while proactively finding ways to enhance their experience with Loom. We take every opportunity to connect with our customers through the power of video and to help them be successful with Loom. Our mission is to help change the future of communication at work. You will be an owner of Loom’s customer experience, elevating it with an element of humanity and advocacy.

Responsibilities

  • Actively support Loom’s customers via email, live chat, social media, and Slack. Our current Customer Experience Advocates help around 25 customers per day.
  • Serve as the advocate of the customer and come up with elegant solutions to support requests by being curious, proactive, and creative.
  • Provide support to some of our largest accounts and jumping on calls (Zoom) to provide help and product education, as necessary.
  • Contribute to the betterment of Loom by troubleshooting, documenting, and reporting opportunities for improvement with the product and internal workflows.
  • Work closely with the Success and Sales teams to ensure successful customer retention, identify new opportunities for team growth, and renewal of existing accounts.
  • Participate and thoughtfully provide ideas to continue building Support at Loom and contribute to the long-term success of our team.

What We’re Looking For

  • Experience working with SaaS products in customer-facing roles (bonus points if you’ve used Zendesk and/or Slack).
  • Have excellent written and spoken English and likes to over-communicate (with both customers and team).
  • Dedication and sense of ownership in their role. Our team cares deeply about thinking critically and implementing new ideas.
  • Adept at diving into the core of a problem and documenting findings in a clear manner.
  • Curiosity, patience, and empathy. We go beyond what our customers expect and take the time to meet unforeseen questions and needs.
  • Frequently seeks opportunities for growth. Our team loves hearing about new courses, books, and workshops.
  • Self-starter who is capable of working independently and remotely with a distributed team.

Nice to Have

  • Hungry to learn more about video technology and the technical aspects of its creation
  • Great video presence and love engaging with customers through video
  • Experience working closely with large customer accounts
  • Experience working with targets (SLAs, Productivity & Customer Satisfaction)

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. We are able to hire across the United States and Canada and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation. Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there’s a place for sync time – often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located. Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you’re able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it’s watching the kids or getting some exercise is a natural part of the workday. Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it’s through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City. 

Perks at Loom

  • Competitive compensation and equity package
  • 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • Healthcare reimbursement (for International employees)
  • Life, AD&D, Short and Long Term Disability Insurance
  • 401(k) with 4% company matching
  • Professional development reimbursement
  • Wellness stipends
  • Unlimited PTO
  • Paid parental leave
  • Remote work opportunities
  • Home office & technology reimbursement

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences. We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. 

APPLY HERE

Data Entry Specialist

We are creating a company culture that values co-creation, customer insight and industry-leading client experiences. Come join us!
We are a tech-enabled commercial real estate brokerage looking for an eager and excited individual to join our Data Operations team as a Data Entry Specialist. Data is the lifeblood of our business and a key factor clients need in order to make critical decisions regarding new workplaces.  In this role, you will be responsible for maintaining accurate data in your designated market, emailing industry partners for information, researching listings and buildings, and ensuring data integrity.  Our team is partially in office and partially remote so employees will have the option of working remotely or from our offices in San Francisco, Los Angeles, Palo Alto, and Denver. We foster a vibrant and collaborative remote culture. Wherever you are you will be in communication via Slack, and regular zoom meetings. We seek a curious, tech savvy mind with a high attention to detail and the desire to use common sense and speak up if there are issues in the dataset.  If you are quick to learn new technologies, don’t mind repetitive data entry and enjoy employing creative solutions to work better, faster, and smarter this role could be right for you.

What you’ll do:

  • Share the responsibility of tracking over 1 billion square feet of commercial real estate data that powers our brokers, clients and market research.
  • Daily data entry tasks for a designated commercial real estate market 
  • Work closely with team members to complete larger data quality projects
  • Provide accurate and timely date entry for brokers to help them with active deals
  • Report bugs and work with the engineering team to troubleshoot issues 
  • Send broker outreach emails

What we’re looking for:

  • Up to 2 years experience in a research, market analysis or related role in commercial real estate
  • Advanced knowledge of MS Office (Word, Excel, PowerPoint) and GSuite (GCal, Gmail)
  • Excellent written and verbal communication skills
  • Self-motivated with ability to navigate competing priorities
  • Strong organizational and analytical skills

Benefits:

  • Top-of-the-line computer and equipment of your choosing
  • Flexible vacation (and we want you to take them!)
  • Excellent Health, Dental, Vision, and Life Insurance
  • 401k Program
  • Career nurturing team building activities and off-sites

APPLY HERE

Electronic Remittance Specialist

Employer: Vituity

Everybody Has A Role To Play In Transforming Healthcare

As an Electronic Remittance Specialist, you play a vital role in Billing Operations, balancing, interpreting EOBs’ and/or ERA files for posting of insurance, patient payments and denials which can be received via Electronic Fund Transfer (EFT) and Electronic Remittance Advice (ERA) or paper EOB. You contribute to our team’s success. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

  • Review and interpret Electronic Remittance Advice (ERA) files or Explanation of Benefits (EOB) to ensure they balance to the corresponding Electronic Transfer Fund (EFT) Deposits.
  • Follow up on outstanding and/or out of balance deposits in PARM (Payment Automation/Reconciliation Manager).
  • Contact insurance carriers and utilize payer websites to obtain necessary information for processing of EFT deposits
  • Review and update patient accounts to reflect the correct Financial Classification (FC), Contract ID (CID) and Insurance key based on the Electronic Remittance Advice Query to ensure accounts reflect payment from the correct payer.
  • Review outstanding Electronic Remittance Advice (ERA) batches for assigned payers to ensure timely posting and aging requirements are met. Aging is to be kept within 45 days of creation date.
  • Post Electronic Payments and Denials in the Electronic Funds Transfer (EFT) tab in Payment Automation Reconciliation Manager (PARM) application and CPU/AS400 Billing System.
  • Review Open Batch Query to resolve outstanding aging electronic batches.
  • Maintain current knowledge of payment posting practices by attending meetings, training sessions and seminars.
  • Post paper check payment packs via PARM (Payment Automation/Reconciliation Manager).
  • Process ACT Code (SC) Share of Cost, (OC) Outside Collections, (RT) Retractions.
  • Complete ACT (Activity Code Tracking) codes related to Billing Team inquiry on payments pending for outstanding patient accounts receivable.

Required Experience and Competencies:

  • High school diploma or GED required
  • At least one year of work experience in a related field required
  • Payment representative or equivalent experience is preferred

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

  • Monthly wellness events and programs such as yoga, HIIT classes, and more
  • Trainings to help support and advance your professional growth
  • Team building activities such as happy hours and holiday celebrations
  • Flexible work hours
  • Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • Superior health plan options
  • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
  • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
  • Outstanding Paid Time Off: Four weeks’ vacation, Paid holidays, Sabbatical
  • Student Loan Repayment Program
  • Professional and Career Development Program
  • EAP, travel assistance and identify theft included
  • Wellness program
  • Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants Only. No agencies please.

APPLY HERE

Credit Balance Clerk

Employer: UnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Review and analyze accounts, work queues, and/or reports to identify and resolve unapplied credits and credit balances issued by insurance companies or patients that result in resolution of the credit or initiating a takeback and/or refund
  • Respond to standard requests
  • Solves routine problems by following established procedures
  • Reviews accounts including: Explanation of Benefits (EOB)/ Electronic Remittance Advice (ERAs), payments, adjustments, validate patient payments, validate coordination of benefits, and all account comments; contacts and communicates with insurance companies to gather additional information, as necessary, to ensure that credits are accurate
  • Refund’s overpayments or initiates takeback requests on accounts
  • Conducts appropriate review to accurately transfer payments in accordance with established procedures
  • Meets quality assurance and productivity standards through identification, reconciliation of credit balance accounts and/or review of credit balance reports for potential overpayments in accordance with organizational policies and procedures
  • Requires assistance in responding to non-standard requests

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of experience in revenue cycle and health/medical billing and collections
  • 1+ years of experience in Epic
  • Proficient in 10 key and alpha/numeric data entry
  • Knowledge in Microsoft Office Suite, specifically Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if), Microsoft Outlook (email and calendar management), and general working knowledge of Internet for business use

Preferred Qualifications:

  • Experience in Athena, GECB, Nextgen, eCW and Allscripts

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to work in a fast-past, deadline driven environment.
  • Ability to work effectively in both team and individual environments.
  • Ability to multi-task, establish priorities, and work independently to meet objectives

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

APPLY HERE