by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
Employer: Briotix Health
Location: REMOTE
Job Type: Full-Time
Hours: average of 40 hours per week
Shifts: Monday – Friday; regular office hours
Benefits: Medical, Dental, and Vision Insurance, 401K plan with employer match, Accrued Paid Time Off, EAP/Annual Calm.com subscription, continuing education reimbursement, and possible cellphone stipend
Hourly Rate: $19 – $22
Applying for a new position can be a big decision, and that is why we want to help make that decision easy for you!
At Briotix Health, we put our focus on the Industrial and Occupational realm. We consider ourselves life-long-learners and we strive to provide our team members with the education and nurturing they need to be successful while serving our clients.
A day in the life of a Data Coordinator will include using your attention to detail & excellent customer service to provide administrative support to our clients’ employees and Briotix Health team members.
Working in a nontraditional sports medicine environment comes with many perks. Our providers are making a difference in the lives of the Working Athletes they encounter. This position allows for a set schedule that works for you, us, and our client. If you thrive in a people-focused environment and are great at working autonomously, you could be a terrific fit for this role.
Core Job Duties:
- Maintain and respond to electronic communications in a timely and professional manner
- Organize, track, and record all applicable COVID related data
- Collaborate with client contacts as appropriate
- Assist in the preparation of regularly scheduled or ad hoc reporting
- Confidential filing and data entry
- Special projects or tasks as assigned
Required Qualifications:
- Advanced Microsoft Office skills, with an ability to become familiar with web-based programs and software
- Strong organizational, project management and problem-solving skills with the ability to multi-task in a fast-paced environment
- Exceptional interpersonal skills
Preferred Experience:
- 2 or more years of general administrative or data entry experience
- 1 or more years of experience in an administrative or customer service position
- Associates Degree or higher
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
Employer: Exemplis
Position Summary:
Welcome to Exemplis, home of custom office products, can I take your order? Don’t worry, no uniforms, fast food restaurants or orange soda included with our awesome Order Entry role! As an Order Entry Representative, you will be an integral part of the team that ensures 400+ orders per day are entered with the highest level of urgency and accuracy in a fast paced, metric driven environment where no order (or day) will look the same. Will you be the Kel to our Keenan?!
Responsibilities and Essential Functions:
- Enter orders from 1st in queue system – minimum daily order requirement must be met.
- Responsible for processing and entering all sales orders accordingly. This includes entering GSA/State contract sales orders into government checklist when necessary.
- Assist Customer Support Representatives with proofing of acknowledgments.
- Running necessary Order Entry reports as required
- Matching acknowledgments to sales orders
- Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc. to avoid product holds on incoming orders
- Assist in parts entry, literature fulfillment and other administrative duties to improve performance to the customer
- Clarify open issues such as pricing and missing order information
Qualifications, Skills and Education
- High School Diploma or GED
- 2 + years work experience in data entry
- Ability to pass assessment measuring typing speed and accuracy
About Us:
Exemplis is the fastest-growing office furniture and e-commerce company in the industry! We’re an entrepreneurial company offering infinite possibilities. Being a one-stop-shop means our customers can have everything they need to create exactly what they want. Our world-class customer service, fastest shipping, biggest textile program, and award-winning designs have made us the industry leader for over 25 years. Our SitOnIt Seating brand was created to give our customers what they want, how they want it, when they want it. Today, we’re constantly reimagining how space, textile, and design can help everyonefrom medical offices to Fortune 500 companies to home offices across North Americaget more out of their day.
People are at the core of our business, and on our team, everyone makes an impact. We absolutely owe our success to our incredible group of talented employees who bring equal parts skill, passion, drive and of course, fun — to the table each and every day. We have created a workplace that is inclusive and diverse — where everyone can be their authentic self, and where that authenticity is celebrated. By creating an environment where people from every background can thrive, Exemplis becomes a better and more successful company.
We’re proud to be a company that gives back to the very communities that our team members live and work in. Our giving ethos focuses on three buckets of impact: sustainability, community outreach and transparent operations. From donating lobby seating to medical clinics in low-income neighborhoodsto our yearly giving week and toy drive for Toys for Tots we believe collaboration, kindness and authenticity are essential to our humanity.
Exemplis is an Equal Opportunity Employer, and our company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national or ethnic origin, protected veteran status, disability status, or any other characteristic protected by applicable state or federal civil rights laws that is not related to job requirements.
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
DESCRIPTION
Job summary
Amazon
Request: ML Data Associate II
Description:
***Fashion Specialist***
Do you love fashion? Are you interested in both fashion and technology industries? If so, you have found the right match! Amazon is seeking an experienced fashion professional to help curate fashion data to drive machine learning and computer vision development, and provide real-time feedback that power various Amazon Fashion products, launches, and features.
At Amazon Fashion Data Services, we work closely with our internal stakeholders to help them launch new products and features while supporting them throughout the entire lifecycle. We provide high-quality human-annotated services to support Amazon Fashion initiatives such as, Outfit Recommendations and Automated Collections on Detail Page, and “Alexa, what should I wear?†responses.
The Fashion Specialist will need to come up to speed very quickly using Amazon’s internal tools, and will need to be able to evaluate a large number of garment images and define/optimize processes along the way. The ideal candidate should have a solid understanding of fashion knowledge and trends as well as what items of clothing work well together so that one can make the appropriate styling and outfit assessments.
Responsibilities:
· Review a queue of garment images for multiple internal tools and provide a thoughtful assessment of pieces to build an outfit
· Audits machine learning to ensure relevant styling and fashion knowledge
· Curates fashion and styling responses for Alexa utterances
· Manages time between varying machine learning tasks and short term side projects, in alignment with business priorities and monthly allocation
· Own and track personal contributions to meet daily/weekly/monthly team productivity goals
· Possess flexibility to quickly adapt to business needs/changes
· Execute tasks in a timely manner and to a high degree of quality
· Identify opportunities for efficiency and automation, and help implement those improvements
· Operate as a self-starter to stay focused on repetitive tasks for long periods of time
This is a virtual remote position hiring for employees located in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Wyoming Only
BASIC QUALIFICATIONS
Required qualifications:
· 2+ years Fashion industry experience in fashion styling, merchandising, marketing, retail, design, or editorial work.
· Excellent written and oral communication skills
· Ability to stay focused on repetitive tasks for long periods of time.
PREFERRED QUALIFICATIONS
Preferred Qualifications:
· Bachelors or Associate degree in fashion or journalism, or equivalent experience.
· Experience in writing (i.e. copy writing, content editing or fashion blogging)
Strong analytical abilities and problem-solving skills
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
United States
At Percepta, we bring first-class service across each market we support. As a Digital Engagement Specialist, working fully remote, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Digital Engagement Specialist (DES) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The DES will deliver and foster a premier level of service for our client’s customers based on trust and respect. The DES must have a genuine passion for assisting customers in a positive manner and handling their concerns/inquiries with a high degree of care and competence.
The DES is an innovative initial contact point for customers. The DES provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The DES will help identify process improvement recommendations that drive customer satisfaction and advocacy.
During a Typical Day, You’ll
- Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Communicate clearly and timely with two customers at a time.
- Correspond with customers via mail, if working the Correspondence contact stream as needed.
- Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
- Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
- Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
- Actively participate in team meetings, share knowledge, and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
- Adhere to and support all Percepta and Client ISO, Quality Systems, and Q1 initiatives.
- Complete additional tasks/projects as needed.
- Maintain professional working relationships
What You Bring to the Role
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- 2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
- Additional experience in customer service, and digital communications is a plus
- Excellent written communication skills
- Ability to convey positivity through written communication
- Know and understand basic grammar and business casual writing
- Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications – verbal and written
- Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
- Strong problem solving, troubleshooting experience.
- Ability to answer and complete chats in a timely manner
- Ability to use a desktop computer with multiple monitors
- Typing skills – accurately type a minimum of 30 words per minute. Demonstrated ability to achieve telebusiness goals
- Experience using CRM software is preferred
- Must possess excellent decision making and problem-solving skills
- Ability to maneuver through various systems to provide the customer accurate information
- Displays professionalism and positive attitude to develop and nurture prospective relationships
- Ability to effectively communicate with customers, managers, and co-workers
- Demonstrate self-motivation and results-orientation
- Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
- Willingness to take on new assignments
- Reliability; follow a logical, analytical approach to business conversations and chat dialogue
- High level of trust and integrity
- Exercise good judgment
- Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
- Ability to build strong professional relationships and adapt approaches to different management styles
- Must be able to multi-task
- Knowledge of call center environment
What You Can Expect
- Starting pay rate of $16.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
Sendible is a leading social media management platform built for teams and agencies to collaborate on content, engage with audiences, and report on successes. Our team of 50 is dedicated to partnering with our customers to help them achieve their goals.
- Sendible was voted as the 20th best product for Marketers in 2021 by G2.
- Sendible was voted as the Easiest to use Social Media Suite by G2 in 2022.
- Trusted by 30,000+ brand managers and marketers.
Recently listed as one of the “Best Software Companies in EMEA” and classified as a Leader in our category on G2, our mission is to help agencies work closely with their clients to breathe life into their brands using the power of social media. 🚀
💡 The Opportunity
Are you passionate about problem solving and being a Customer Hero?
If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s support team!
We are looking for our next Customer Hero who is an articulate, detail-oriented, and people-loving problem solver to form part of the Customer Support team, ensuring that an excellent standard of service and a high level of user satisfaction is maintained at all times. If you love using GIFs, emojis and taking advantage of creating loom videos, even better!
As a Customer Hero, your day will be varied and constantly changing. You will be working across all teams including Sales, Marketing, Customer Success, Product and Development to resolve bugs, user queries and flagging any great opportunities to help grow the platform.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
🤝 About You
- At least +1 years of experience in a Customer support role, supporting a B2B SaaS platform.
- At least +1 years of experience working remotely, preferably interacting with teams in different timezones.
- Be based on the East Coast of the USA.
- Self-starter mentality with the ability to proactively get on with work.
- A curious mind where you have to know all the tips and tricks of any app/tool.
- A creative thinker, able to come up with innovative new ideas, solutions and workarounds.
- Familiarity with Zendesk (or equivalent) responding emails & live chat.
- Strong problem-solving skills with experience troubleshooting issues.
- Impeccable English grammar and ability to translate technical jargon into layman’s terms.
- Excellent organisational skills with the ability to easily jump between tasks and prioritise them alongside other responsibilities.
- Get a thrill out of delighting customers and solving their issues as quickly as possible.
- Strong teamwork and communication skills.
✅ Things You’ll Be Doing
- Efficiently answering customer queries and troubleshooting issues via email and live chat in Zendesk.
- Performing remote screen sharing sessions with users experiencing complex issues where this needs to be investigated in their own environment.
- Consistently looking for ways to improve interactions with our customers and their satisfaction following an interaction.
- Proactively creating and updating support articles and other customer facing documentation to encourage our customers to self service.
- Collaborating with other customer facing teams to perform training Webinars.
- Collaborating with our product and development teams to ensure that updates and bug fixes address the needs of our customers.
- Contributing towards flagging trends to improve the platform and overall customer experience.
- Ownership of covering US time zones 09:00 – 17:30 EST/EDT.
During training, you’ll be expected to be proactive and learn quickly. Once fully up-to-speed (3-6 months), you’ll be responsible for covering US time zones with our other US based agents.
Bonus Skills & Experience:
- Good understanding of social media and social media dashboards.
- Familiarity with Jira.
- Performing technical assistance with a user remotely by sharing a screen.
We strongly encourage candidates of all different backgrounds and identities to apply.
Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.
💻 Why work with us
- Work remotely or from our HQ and create your own schedule (we believe in trust and autonomy).
- Unlimited paid holiday, plus one bonus day for your birthday.
- Paid sabbatical after 5 years.
- We love learning! Take part in our book club and receive free books quarterly or use your £1000 learning allowance to develop your skills.
- Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact!
We have a low staff turnover rate — a large portion of the team has been at Sendible for 5+ years. But, your voice matters to us.
We like hearing fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up and not be afraid to drive change and challenge the status quo. If something sucks and can be done better, we want to hear!
🌐 How we work
Sendible is a UK corporation. Our head office is based in London but we have a distributed team across various continents and countries and have built a strong remote working culture.
⚡ How to get our attention when you apply
Introduce yourself to us as a colleague. Show us what your future could look like here! We value authenticity, so be yourself, be creative, and take your time with the application.
Tell us why you want this particular job by answering the questions when you submit your application.
Then, tell us which 3 companies you think are doing Customer Support really well and why.
So, if you want to join Costa, Patrick, Julie, Faranaaz and Sarah in helping to save the day for our users and be a SendiHero, please submit your application!
APPLY HERE
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