Billing Specialist

by | Apr 25, 2022 | Uncategorized

Employer: Storable

Location: Delaware, Florida, Georgia, Idaho, Iliinois, Indiana, Kansas, Michigan, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Alabama, Colorado, Connecticut.

Are you a master at resolving customer billing issues? Do you find zen in organizing and keeping track of small details? Does the sound of a perfectly balanced client account ring like music in your ears? If so, we may have the perfect position for you.

Storable is actively seeking a Billing Specialist to support the Company’s billing needs. You will work closely with the Accounting and Client Care team to resolve customer billing issues and proactively manage customer accounts. This person will handle tactical responsibilities associated with client billing (e.g., maintaining our collections backlog, coordinating the various components of real-time billing), and drive the holistic vision for our billing flow (e.g., identifying process gaps, working with stakeholders to prioritize and implement improvements, advocating for high-prio features). This is a highly cross functional role working across multiple software platforms and collaborating with multiple teams across the business.

Location: Remote*

*All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI

What you will do everyday:

  • Account creation and maintenance of client list with a focus on accuracy
  • Manage customer credits and refunds
  • Update customer payment information
  • Investigate customer billing issues
  • Process one-time customer payments
  • Communicate directly with other client facing teams regarding account inquiries
  • Proactively manage customer accounts
  • Work with clients directly to resolve past due balances, monitor collections backlog, oversee our customer reminder email process and improve the efficacy of our collections efforts
  • Collaborate with various teams to identify gaps and implement improvements to our billing processes and systems
  • Process requests for address changes, billing account changes, account terminations, and all other invoice related activities
  • Maintain documentation of billing policies, procedures, methods, and guidelines
  • Perform manual entry of usage-based billing and create manual one time invoices for non-automated products/services

What you need to bring to the table:

  • At least 3 years in a client-facing or support role
  • High school diploma or equivalent
  • High attention to detail and sense of urgency
  • Able to manage multiple workflows and prioritize tasks
  • Critical thinking skills and strong analysis capability
  • Outstanding communications and interpersonal skills
  • Demonstrated ability to establish positive relationships and work effectively with all internal and external constituencies
  • Versatility, flexibility, and willingness to work within changing priorities with enthusiasm

Bonus Points:

  • Bachelor’s Degree in Accounting or related field
  • Familiarity with NetSuite or other accounting software
  • Familiarity with Salesforce
  • Demonstrated success in prior collections/billing positions or duties

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day

Benefits and Perks:

  • Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More – Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • ‘Paw’ternity Leave and Pet Bereavement – we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.

APPLY HERE

Local Search Coordinator

by | Apr 25, 2022 | Uncategorized

Employer: Press Ganey

About Press Ganey:

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Position Overview:

Press Ganey is looking for a Local Search Coordinator to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.

Responsibilities:

  • Improve ranking and brand visibility by employing local SEO tactics
  • Work alongside Account Manager to accomplish local initiatives
  • Onboard and configure new clients within our platform
  • A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
  • Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
  • Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
  • Proactively detect data issues, research, and resolve
  • Must be able to manage and prioritize multiple accounts and projects simultaneously

Minimum Qualifications:

  • BA/BS degree preferred
  • 1-year customer service experience
  • Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
  • Ability to work independently and in a team-oriented environment
  • Excellent prioritization and time management skills
  • Excellent written and verbal communication skills
  • Computer savvy, MS Excel proficiency preferred

Preferred Experience:

  • Data Entry: 1 year, bonus for advanced Excel skills
  • Customer Service: 1 year
  • Time Management: 1 year
  • SEO: 1 year, bonus for Local Search or Local SEO

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.

In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.

APPLY HERE

Ancillary Coder 

by | Apr 25, 2022 | Uncategorized

Employer: Centura Health

Welcome to Centura Health

Welcome to Centura Health – the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options and possibility where you can chart the direction and flow of your career. Welcome to the freedom to believe in what you believe, and welcome to a family guided by shared values and a commitment to extending the healing ministry of Christ. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams and overflowing community. And welcome to wholeness of mind, body and spirit. Welcome to Centura Health.

Pay Range: $22.65 – $32.55/hr

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

This is an entry level coding position that codes and abstracts Outpatient records for data retrieval, analysis, reimbursement and research. Codes and enters diagnostic and procedure codes into the designated coding and abstracting system utilizing the 3M encoder, as appropriate. Meets quality and productivity coding standards and demonstrates the ability to navigate an EMR. Ability to code designated outpatient type at any Centura facility.

What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • A minimum of 1-year coding experience, preferably in an acute care setting, or Minimum Completion of a Certified Coding program, proof of successful completion required
  • Must demonstrate competency of outpatient coding guidelines and APC assignment
  • Basic knowledge of Microsoft Office applications and emails and troubleshooting computer problems
  • Experience successfully working in a remote environment, preferred
  • Demonstrate beginner to intermediate technical coding competency in ICD-10 CM, CPT-4, HCPCS and Coding Modifiers
  • Knowledge of disease management, anatomy and physiology, medical terminology, pharmacology and coding systems (i.e. 3M)
  • High School Diploma/GED, required.
  • Associate’s degree, preferred
  • Current AHIMA credentials (i.e. RHIA, RHIT, CCS, CCS-P) or AAPC credentials (COC, CIC, CPC-H, CPC), required or must be certified within one year of hire

Physical Requirements – Sedentary Work – prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Remote employees must live/work in one of the following states to be employed by Centura Health/Centura Staffing, LLC:

  • Alabama
  • Arizona
  • Arkansas
  • Colorado (Centura Health)
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Iowa
  • Kansas (Centura Health)
  • Kentucky
  • Louisiana
  • Missouri
  • Mississippi
  • Nebraska
  • New Mexico (Centura Health)
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia
  • Wyoming

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.

Caring for Your Whole Well Being

We’re committed to delivering whole person care and understand that a comprehensive benefits package enriches the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:

  • 401K, which includes matching when eligible
  • Three Health Insurance Plan Options including covering eligible dependents
  • Two Dental Insurance Plan Options including covering eligible dependents
  • Vision Insurance including covering eligible dependents
  • Daycare & Medical Flexible Spending Account Options
  • Leaves of Absence, Short Term Disability, and Long-Term Disability
  • Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
  • Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
  • Paid Time Off & Sick Pay
  • Shift Differentials
  • Employee Wellness Resources
  • Employee Assistance Programs
  • Tuition Reimbursement
  • Relocation assistance based on location
  • Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more…

The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role.

APPLY HERE

Chat Stylist Advisor

by | Apr 25, 2022 | Uncategorized

DESCRIPTION

Come and join Amazon growing Fashion Chat Stylist Team! We are seeking passionate individuals who are experienced in fashion, styling and direct client communications who want to be a part of building a highly personalized styling experience. Candidates will chat and style with direct contact to customers via chat, video and new virtual platforms. As a chat stylist, you must be intuitive and creative with virtual product to create custom looks for customers whatever their needs. Candidates must be able to understand a broad customer base, be highly skilled with curation, trend and fit knowledge, and speak to the latest fashion. An ideal candidate will have experience in chat, clienteling, sales, and have a real desire to make a customer’s shopping experience engaging and seamless. Candidates must thrive in a start-up environment where they bring creativity, new perspectives and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and have a passion for customer service in styling and fashion.


Job responsibilities
Our team’s operating hours are 5am-10pm PST/ 8am-1am EST, 7 days a week. Candidates must have the flexibility to work a variety of all shifts including nights/weekends/holidays. This is a virtual remote position hiring for employees located in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Job responsibilities

  • Utilize styling expertise, trainings, data and internal software programs to provide world class fashion recommendations to our customers.
  • Offer expert styling advice that inspire our men’s or women’s customers through thoughtful curation of outfits.
  • Build and retain a strong customer relationship by answering multiple concurrent inbound chats from customers with a positive, enthusiastic and conversational tone and solution-oriented mentality.
  • Apply an exemplary customers service manner with strong communication and listening skills.
  • Review customer profiles and preferences and reply to customer questions to achieve their personal style preferences, fit considerations, fashion trends and style.
  • Strong written and verbal skill, provide comprehensive summaries and notes regarding customer interactions.
  • Carry a high level of Ownership while prioritizing multiple tasks and deadlines, ensuring you lead with Customer Obsession.
  • Proactively address customer concerns with confidence and provide transactional support for Customer Service team.
  • Work independently and problem solve with minimal supervision.
  • Leverage CRM data to review and exceed daily, weekly and monthly performance metrics.
  • Comply with tasks assigned by manager, contributes and works well within virtual teams.
  • Set achievable goals in line with current business goals.

BASIC QUALIFICATIONS

  • Minimum 2+ years of experience in customer service chat.
  • Minimum 2+ years relevant menswear/womenswear fashion-based experience which can include retail sales/styling, personal shopping, online styling, editorial styling, etc
  • High school diploma or equivalent.
  • Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
  • A strong fashion knowledge base including an array of brands, designers, styles, and trends.
  • History of staying-up-to-date and knowledgeable of current and future fashion trends though such mediums as social media, print magazines, blogs, online, etc.
  • Excellent time-management, organizational, and prioritization skills.
  • Flexibility with full-time schedule, including shift assignments on weekends/evenings.
  • Strong interpersonal skills.
  • Basic knowledge of MS Office Suite; familiarity with multiple web browsers, window navigation and instant messenger tools.
  • A high-level of passion for fashion and style.
  • Possess flexibility to quickly adapt to changing customer and business needs.

PREFERRED QUALIFICATIONS

  • Fashion Merchandising, or equivalent, degree
  • Multi-lingual- Spanish would be added advantage
  • AA or Bachelor’s degree

APPLY HERE

Customer Champion (AMERS – East)

by | Apr 25, 2022 | Uncategorized

Customer Champion – AMERS (East)This role is for someone who can support our growing team located in the EST & CST time zones.

Hi there! We’re looking for a Customer Champion to join the Premier Support chat team at Zapier. Someone that loves to help people solve advanced technical problems and build relationships with users on our highest-paying plans to make them successful in automating their business. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on… 

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

  • You’re highly skilled in technical customer support. We’re looking for 2+ years of experience in customer support, working with APIs, or in the SaaS industry.
  • You’re empathetic to users and can easily put yourself in their shoes. You make customers feel empowered after interacting with support and not stupid because of a small mistake. The purpose of a Premier Customer Champion is to strengthen customer relationships by providing outstanding service and product assistance. You’ll act as our customers’ advocates towards Zapier and Zapier’s ambassadors towards customers.
  • You obsess over the details. Maybe you have one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
  • You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
  • You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier.
  • You’re persistent. Support at Zapier is so much different than it is at many other software companies. It’s not the same questions over and over again and often involves researching the technical nuances of the apps we support. You’ll need to be confident in suggesting effective business workflows for users by developing and demonstrating a strong product knowledge.
  • You’re passionate about doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves. You’ll be a skilled multi-tasker, you’ll be able to handle both incoming and ongoing conversations with speed and precision. You won’t be afraid to jump in and pitch with the wider support team if there’s bandwidth or they need help.
  • We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
  • This role is perfect for those who are passionate about offering meticulous customer service at the highest level and working dynamically on a range of projects to assist and achieve the Premier Support team’s goals.

Things You’ll Do

  • Help some of our highest-paying customers via email or chat to ensure they have the best and fastest experience possible. You’ll own conversations with your customer and make sure they get the first response within an hour. You’ll support them from start to finish, troubleshooting their problems and answering their questions.
  • Work with the product team to build tools that will speed up and increase the quality of support at the same time.
  • Experiment: this is a startup so everything can change.

The Whole Package

Location: AMERS (EST & CST time zones)

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:

  • Competitive salary and a profit-sharing program
  • Equity for All: Stock options (or equivalent) for every Zapien
  • Healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice
  • Two annual all-company retreats
  • 14 weeks paid leave for new parents of biological or adopted children
  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
  • Opportunity to work with Zapier’s amazing partner’s network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States


How to Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.Zapier is an equal opportunity employer. We’re excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law.

Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.Zapier is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

APPLY HERE