Local Search Coordinator

Employer: Press Ganey

About Press Ganey:

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Position Overview:

Press Ganey is looking for a Local Search Coordinator to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.

Responsibilities:

  • Improve ranking and brand visibility by employing local SEO tactics
  • Work alongside Account Manager to accomplish local initiatives
  • Onboard and configure new clients within our platform
  • A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
  • Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
  • Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
  • Proactively detect data issues, research, and resolve
  • Must be able to manage and prioritize multiple accounts and projects simultaneously

Minimum Qualifications:

  • BA/BS degree preferred
  • 1-year customer service experience
  • Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
  • Ability to work independently and in a team-oriented environment
  • Excellent prioritization and time management skills
  • Excellent written and verbal communication skills
  • Computer savvy, MS Excel proficiency preferred

Preferred Experience:

  • Data Entry: 1 year, bonus for advanced Excel skills
  • Customer Service: 1 year
  • Time Management: 1 year
  • SEO: 1 year, bonus for Local Search or Local SEO

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.

In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.

APPLY HERE

Chatroom Operator

Drips enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable enterprises.    

Drips’ focus on empowering enterprises to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. Drips nearly tripled 2019 sales in 2021. We are well funded and looking to accelerate the next era of growth and expansion of our team.  

However, we’re more than just a high-growth company; we’re also a community. Even though we work remotely, we still embrace the core values that help us achieve personal growth. Every member of the Drips team has a direct impact on our company! If you want to love the product you work on, solve hard problems, and grow your career — we want to talk with you!   

Job Overview: 

We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately. 

Example: 

A user says, “Cant now, workin”. This would be categorized and handled by clicking the “I’m at work.” button.    You must be able to maintain a 95%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefor your accuracy is of the utmost importance. 

Duties/Responsibilities:

Compensation: 
$10 hour depending on shift (see below), part time (up to 28hours/week)    

Training:  
This is a work from home opportunity, you will need to be able to attend a virtual training session with audio and video.  

Hours: 
We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 4-5 days/week (Monday-Sunday).     

Schedules available: 
8am-2pm  11am-5pm  4pm-10pm    

Specific Duties, Activities, and Responsibilities: 

  • Quickly and accurately (in less than 30 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. 
  • Add relevancy to canned responses. Example: if someone says they are sick you might add in “Sorry to hear that. Should we try you in a week or two? Hope you feel better!”  
  • Maintain 95% or above accuracy in response handling 

Required Skills/Abilities:

  • Exceptional attention to detail, high standard of excellence/perfection
  • Comfortability on a computer, proficient typing skills (can’t hunt and peck)   
  • Proficient in emojis (this isn’t a joke, our users use emojis
  • Good grammatical, spelling, and logic skills.
  • Exceptional verbal, communication, and written skills.
  • Reliable and responsible to a designated schedule (unreliability will not be tolerated)   
  • Must have reliable internet/WIFI, and a computer with up-to-date software.

Education:

  • High School or equivalent.

Core Values:

Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value

Lean – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.

Passion – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.

Happiness – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.

Improve – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.

Team – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team

APPLY HERE

Bilingual Spanish Data Collector

Employer: Amplify Education

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

We are recruiting dedicated individuals with Spanish proficiency to work as remote Bilingual Spanish Data Collectors for an exciting research project being conducted in local schools throughout the country.

Data Collectors will have the opportunity to train and learn cutting edge literacy and reading assessments, assess students in grades K-6, and collaborate with other data collectors to collect high quality data that will provide support for Amplify’s literacy products and services as well as promote positive instructional outcomes for students.

The ideal candidate for this position is fluent in Spanish, prompt, reliable, and operates with a high standard of professionalism.

It would be a plus if you have a background in education, research, and/or literacy and are passionate about improving educational outcomes for all students.

***This is a seasonal position with fluctuating hours between 30-40 hours per week. Expected to work general school hours for grades K-6 (dependent on site).

The duration of work will be April through the first week in June, and candidates with unrestricted availability to visit school sites during this period will be prioritized.

*This is a Remote role. You must reside on the East Coast of the United States to be considered.

“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “

Responsibilities

  • Attend a half-day training on how to use all assessments associated with the project.
  • Spanish R&D assesses students’ alphabet knowledge, phonological awareness, alphabetic principle, encoding, oral language, reading comprehension, and vocabulary in Spanish. The sub measures administered vary by grade level.
  • Attend a half-day training on how to administer the external criterion measures within the project.
  • External criterion measures will be administered to all students at the close of each benchmark window as part of the study.
  • Attend a 2-hour refresher training prior to middle and end of year benchmark windows.
  • Collaborate with other data collectors and school staff to conduct in-person and remote assessments with fidelity for students grades K-6
  • Collect data efficiently and professionally, while maintaining confidentiality of student results
  • Enter data into a google and/or excel spreadsheet

Basic Qualifications

  • English and Spanish Language proficiency
  • Professional experience interacting with students in grades K-6
  • Experience using technology, such as, iPads/tablets
  • Experience using Google Drive apps, such as GoogleDocs and GoogleSheets
  • Comfortable working in a remote environment (i.e. Zoom, Google Meet)

Preferred Qualifications

  • Strong written and verbal communication skills
  • Organized and detail-oriented
  • Flexible and adaptable: work experience in a fast-paced environment and
  • Experience effectively collaborating with colleagues to meet team goals
  • Work experience in designing, conducting, or collecting data for research studies
  • Organized and detail-oriented
  • Experience working in educational field

APPLY HERE

Inpatient Coding

Employer: AQuity Solutions

Company Description:

Headquartered in Cary, NC, a suburb of Raleigh, Aquity Solutions employs more than 7,000 clinical documentation production staff throughout the U.S., India, Canada, and Australia. With over 40 years of experience and recognized by both KLAS and Black Book as the top outsourced transcription service vendor, Aquity Solutions is focused on delivering superior business results. Aquity Solutions provides healthcare professionals with key services including Medical Scribing, Interim HIM Services, Medical Coding and Medical Transcription.

Schedule: Remote

Part time weekends/weekdays, covering PTO, sick time, and increased volume as needed.

Position Summary:

As an experienced inpatient coder, you will be responsible for providing coding and abstracting for Hospital Acute Care Trauma I/II services using ICD-10 CM/PCS coding systems. You will use established coding principles, software and your knowledge and experience to assign diagnostic and procedural codes after a thorough review of the medical record to obtain the appropriate DRG. As a coding professional, we may ask you to mentor new hires by providing education and training. We may need for you to perform other responsibilities when production requirements allow.

Essential Functions:

  • Reviews Medical Records to identify pertinent diagnoses and procedures relative to the patients healthcare encounter
  • Selects the principal diagnosis and principal procedure, along with other diagnoses and procedures using UHDDS definition. Ensures appropriate DRG assignment.
  • Abstracts appropriate information from the medical record based on the guidelines provided by the client and after a thorough review of the medical record.
  • Solicits clarification from the physician regarding ambiguous or conflicting documentation in the medical record using guidelines provided by the client.
  • May act as a mentor to training coders and/or new hires by providing education and training.
  • Maintains current knowledge of the information contained in the Coding Clinic and the Official Inpatient Guidelines for Coding and Reporting.
  • Ability to meet productivity standards while maintaining a 95% accuracy rate.
  • Assists with other responsibilities when requested.
  • Maintains effective and professional communication skills.
  • Contributes to a positive company image by exhibiting professionalism, adaptability and mutual respect.

Requirements:

  • Licenses/Certifications; CCS, RHIT, RHIA preferred.
  • Must have a minimum of 2 years acute Care Hospital Trauma I/II experience
  • Extensive knowledge of ICD-10 CM/PCS coding principles and guidelines, DRG Assignment, MCC/CC capture, federal, state and payor-specific regulations and policies pertaining to documentation, coding and billing
  • Understands medical terminology, anatomy, physiology, surgical technology, pharmacology and disease processes
  • A high-level of coding accuracy, critical thinking skills and attention to detail
  • Excellent oral and written communication skills, must be detailed and articulate
  • Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook

APPLY HERE

Data Entry Representative

Employer: The Fundworks

Company Overview

The Fundworks, LLC is a provider of alternative financing to small businesses and merchants, focusing on both healthy and challenged companies. We ourselves are a team of entrepreneurs who have spent our careers growing small entrepreneur and family-owned companies. We are looking for the right individual to join our team, who is ready to learn and use their skills and experience to add value to our ever-growing company.

Job Summary

Our Data Entry Clerk is processing and analyzing daily incoming submissions from our external customers. The clerk is responsible for accurately and efficiently inputting all information provided on the documents into our internal servers, and pulling various reports related to the submissions.

Responsibilities and Duties

  • Ensure all required documents are submitted
  • Create entries in our internal systems accurately inputting business and owner information
  • Pull and review commercial and consumer credit reports
  • Process 100+ submissions a day
  • Communicate effectively throughout the analysis review
  • Provide high quality customer service to internal and external clients
  • Occasionally perform other duties as assigned by management

Skills and Competencies

  • Highly detail-oriented and comfortable dealing with numbers
  • Excellent organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment
  • Strong verbal and written communication skills
  • Resourceful – willing to take on other assignments as needed to support the team

Qualifications

  • 1 – 3 years of previous financial services underwriting or processing experience is preferred

Compensation

  • $16 – $18/hour, based on experience

Benefits and Perks

  • We offer competitive medical, dental, vision and basic life benefits, 401K, performance bonus, paid time off, sick days and paid holidays.
  • *Remote work available in CA

APPLY HERE