by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
Overview
Suzy puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.
Do you enjoy helping people through difficult problems? As a Customer Support Representative, you will be responsible for answering email and chat inquiries for our members and clients. Our Customer Support Representatives are primarily responsible for communicating with our member base and will have more opportunities to collaborate and troubleshoot client issues over time. Duties will include researching, educating and resolving complaints, working on gift card redemptions, detecting potential spam accounts, identifying site bugs and performance issues, and other responsibilities to ensure customer retention and satisfaction.
Customer Support Representatives will primarily report to a Member Support Team Lead, who leads handling customer requests and associated procedures. Suzy has a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time.
A Representative may need to respond to emails and chat requests after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary.
Responsibilities
- Respond to customer support requests through email and chat utilizing Zendesk Ticketing System
- Help customers troubleshoot issues they encounter while using our software and provide actionable tips to resolve the problem
- Follow communication procedures, guidelines, and policies
- Identify trends in customer service requests and handle accordingly
- Troubleshoot, replicate, and report errors and bugs to the Development team
- Avoid legal challenges by monitoring customer compliance with terms of service
- Monitor spam on our member dashboard
- Support the customer service team and other operations personnel
- Miscellaneous administrative tasks to ensure smooth team operations
- Contribute to the development and success of the Audience team
Qualifications
- Must live in Nevada and be willing to report into a set office location if required
- Bachelor’s degree preferred
- At least 1 year of previous in-office customer support experience (e.g. answering email and chat inquiries)
- Strong verbal and written communication skills
- Experience multi-tasking in a fast-paced and changing environment
- Proactive, organized, and detail oriented
- Self-starting professional with a positive attitude
- Empathetic communicator with a customer-focused mindset
- Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers’ needs, and make suggestions to improve processes and customer service
- Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
- Computer-literate and proficient in Microsoft Excel / Google Drive
- Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits:
- We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
- A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
- The opportunity to make an immediate impact as a part of a fast-growing company
Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.
Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.
#LI-Remote #LI-CC1
APPLY HERE
by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
Department: Development
Status: Non-exempt
Reports to: Director of Monthly Giving and Online Engagement
Positions Reporting to this Position: None
Location: Flexible (within the United States)
Union Position: Yes
Job Classification Level: B
Salary Range (depending on experience): $55,784-$65,439
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
For more than 50 years, LCV has grown into a potent political force for protecting our planet and everyone who inhabits it. We have built a powerful national movement with 30 state affiliates, and grassroots and community organizing programs across the country.
LCV is hiring an Online Engagement Coordinator who will work with the Director of Monthly Giving and Online Engagement to write and deploy email/SMS communications, support the overall email/SMS communications calendar and manage the member call/email center. This role will be responsible for coordinating the production of fundraising and advocacy email communications, building campaign pages, donation forms, and email queries, as well as routing and reviewing communications internally and externally for approval. The Online Engagement Coordinator must be an excellent editor who can communicate LCV’s programmatic work and theory of change to members and demonstrate our racial justice and equity priorities in our communications. As a part of the Development team, the Online Engagement Coordinator will also assist in coordinating with the LCV Membership Call Center, managed by an outside vendor. The ideal candidate is an excellent multitasker, able to manage multiple projects and production threads, and communicator.
Responsibilities:
- Email/SMS Calendar Management:
- Participate and actively engage with the Development department’s internal projects on racial justice and equity, including writing reviews to inform how we better improve copy to reflect our values.
- Route email copy through LCV’s internal review process.
- Co-manage the shared Email Communication Calendar on Outlook.
- Manage robust A/B Email Testing Program with support of consultants and the Development data team.
- Manage email requests and sends for all departments outside of Development as well as requests from state partners, including their audience builds, copy-editing, etc.
- Assist in managing relationships with digital consultants and support the strategies developed for monthly and quartering planning and testing.
- Email/SMS Production:
- Review and edit all donation form copy and update forms as needed.
- Work with the Director of Monthly Giving and Online Engagement to coordinate uploads and content for onboarding series.
- Work with the Director of Online Systems to automate the auto renewal process and monitor statistics, metrics, and sends.
- Member Relationship Management:
- Coordinate with vendors to manage LCV’s Membership Call Center, including addressing any outstanding member-related issues, providing center with talking points and messaging updates, oversees work on Zendesk/Feedback inbox, updating CRMs with member contact information changes as needed, processing refunds, and sustainer cancellations.
- Handle calls and emails to members outside of the call center’s scope.
- Assist multiple teams, including development, campaigns and Chispa, with Phone2Action requests and needs, including building forms, reporting on statistics, and connecting dockets.
Qualifications:
- Work Experience: Required – Minimum of 2 years experience working in a fundraising, administrative, digital marketing, online advocacy or customer service role. Preferred – Experience writing effective copy for email fundraising and advocacy. Experience working in a nonprofit, political organization or campaign. Experience with Salesforce, CRM, HTML or other coding, email programs (Acoustic, EveryAction, etc.) or digital marketing programs, like IBM Watson Campaign Automation, or Zendesk.
- Skills: Highly organized and attentive to details; capable of self-direction and able to take ownership of routine tasks; excellent written and oral communications skills; adept at maintaining systems for easy access to information and data; strong sense of teamwork and community; works well in a fast-paced environment; able to handle multiple tasks under pressure of deadlines; demonstrates strong judgment.
- Cultural Competence: Shares our commitment to integrating justice and equity into the work we do and ensuring an inclusive organizational culture. Commitment to equity and inclusion as organizational practice and culture.
- Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. Ability and willingness to travel for staff retreats, meetings, conferences and professional development opportunities, as needed (currently paused due to COVID). The location of this position is flexible. Applicants need to be located in and legally authorized to work in the United States. Please note that most LCV staff are currently working remotely during the COVID-19 pandemic, through April 30, 2022.
To Apply: Send cover letter and resume to hr@lcv.org with “Online Engagement Coordinator†in the subject line by May 8, 2022. No phone calls please.
APPLY HERE
by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
Description
Welcome to Helpflow!
We are hiring for the following positions for our clients’ e-commerce businesses.
- Customer Support – you’ll be assigned to handle Chat and/or Email
- If you’re qualified for the Live Chat or Email support position, you’ll be placed on our “waiting list”.
- Training will commence within 4-8 weeks depending on our service requirements.
- Virtual Assistants – (Closed)
- Executive Assistants – (Closed)
If you’re looking for a role where you can apply your Customer Service Experience and have a significant impact not just on the success of the company (Helpflow) but also on our clients, then this is an excellent opportunity for you.
Job Descriptions:
About us:
We are a dedicated team of remote professionals from around the world, providing 24/7 customer & admin support to hundreds of different websites.
Below are a few of our company values:
- To Success, Together: We work closely with each of our clients as a partner in their business to accomplish their goals.
- We Level Up:Â We continuously look for ways to improve our service as well as our individual abilities.
- Design for Success:Â We methodically design each part of our service and our business to produce results for clients.
APPLY HERE
by twochickswithasidehustle | Apr 28, 2022 | Uncategorized
Employer: Naylor Association Solutions
Overview
This position is responsible for the processing of ad copy and other information related to the sale of advertising, which includes contact with advertising clients/sales representatives to obtain ad copy, providing excellent customer service, inputting ad information into MIS, and working with the Sales Representative on any issues related to the processing of the sale.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as
need arises.
- Obtain ad copy and other information from sales representative/advertising clients to complete an advertisement order.
- Review incoming ad copy to insure accuracy (i.e. size, shape, color, index, location)
- Contact client/sales rep via telephone and/or email to obtain ad copy and/or information to facilitate the processing of the sale
- Upload ad copy and enter all necessary information to order entry
- Provides excellent customer service to internal and external clients
- Inputting advertisement order information into MIS
- Verify that all necessary information has been acquired to complete a sale
- Assure correct ad copy is attached
- Relays advertisement orders to the production department
- Coordinates with Sales Representatives to complete any ad revision or order changes
- Process revision and enters Support Request (may send to 3rd party vendor – QBS)
- Documents communication of changes in MIS (Communication Field or MC Workload Module) and notifies sales rep if a change would result in a change in the price and/or billing of an order.
- Additional duties may include:
- Assist sales reps with Problem Ads
- Work with Collections on credit holds
- Coordinate ad proof approvals, with sales rep or client
- Provides administrative support and assistance for assigned branch and as assigned by supervisor. Additional administrative support for branch may be assigned based on the needs of each branch.
Qualifications
- An Associate’s degree is required, although a Bachelor’s degree is preferred, with a preference for a degree in business administration or similar field. Additional years of relevant progressive work experience, including very strong administrative experience may substitute for degree requirements on a minimum year for year basis in addition to the 1-2 years of required experience noted below.
- At least 1 – 2 years of progressive relevant work experience in an administration, production and/or office environment, supporting a group of people or projects.
- Demonstrated proficiency in Microsoft Office programs, including Word and Excel and internet browsers.
- Minimum typing speed of 40 cwpm.
- Must have strong demonstrated written and verbal communication and interpersonal skills, and a commitment to support the Group PM, Sales and PMs and team members.
- Must be detail-oriented and possess strong organizational skills with the ability to work in a fast-paced, deadline-oriented environment. Must be able to manage multiple ongoing projects and schedules for several managers simultaneously.
- For internal candidates, familiarity with Naylor MIS preferred. An understanding of Naylor’s sales process with advertisers, as well as 3-part sales strategy is also helpful. Previous Naylor experience in Sales, Marketing,
Sales Administration or other areas desirable. - Ability to sit and use keyboard for extended period of time.
- Ability to conduct self-according to Naylor’s operating values.
Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.
APPLY HERE
by twochickswithasidehustle | Apr 28, 2022 | Uncategorized
Employer: National Veterinary Associates
About NVA
NVA is a leading global veterinary community of more than 1,400 veterinary hospitals and pet resorts united in the love of animals and the people who love them. Our animal care ecosystem spans the United States, Canada, Australia, New Zealand, and Singapore. Rooted in a culture of compassion, innovation and collaboration, NVA champions each hospital’s unique culture and provides the support and opportunities veterinary teams need to deliver exceptional care to pets and their families.
POSITION
We are currently seeking a full-time, experienced Accounts Payable Representative to join our Support Center team. This role is integral to NVAs operations, since timely and accurate recording and payment of invoices is a key part of our financial operations and reporting processes. We need a focused, organized, and team-oriented individual to perform varied tasks accurately and efficiently.
Principal Responsibilities:
- Non-PO & PO related invoice entry in Coupa
- Review invoices for appropriate documentation, select correct general ledger distribution and route for approval
- Ability to upload spreadsheets into Coupa for invoice processing
- Ability to run Coupa reports as needed
- Respond to Corporate departments and suppliers regarding inquiries in a timely manner
- Ability to respond quickly to requests and adjusting last minute requests to accommodate anything the teams needs
- Ability to adapt and adjust coverage as needed
- Effective communication skills even in high-pressure situations
- Strong organizational skills and can work independently
- Maintains discretion and confidentiality
Job Requirements/Skills:
- Detailed knowledge of Coupa
- Efficient with Excel (V-look up & pivot tables a must and beginner with macros OK)
- CXML package experience a plus
- Basic proficiency using Microsoft Office products
- 4-year degree preferred
- 4 years financial software experience
- 2 + years full time AP experience
- Vendor reconciliation experience preferred
- High School diploma or GED required
- Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
- Ability to work alone, work with others, and interact with the public
- Ability to perform under deadline pressure
- Ability to understand and follow basic instructions and guidelines
- Experience communicating directly with suppliers
- Effective written and verbal communication skills
- Strong organizational skills
- Ability to solve practical problems
- Ability to effectively communicate, speaking, reading, understanding, writing, and hearing clear to multiple audiences
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen. #LI-Remote
*This role is not open to receiving agency candidates and any contingent submissions will not be honored.
Location: Remote – USA, United States
APPLY HERE
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