by Kay Tay | Nov 22, 2023 | Uncategorized
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are a direct to customer business and customers are at the heart of everything we do. We are looking for a Lead Product Designer to join our growing design team and own our end-to-end customer experience to make buying property insurance online easy, seamless and informative.
In this role, you will be responsible for the end-to-end customer experience and work across product teams to ensure a smooth experience for our users. You will be managing a small design team, partner with brand, design system and research teams and collaborate with product managers and engineers through design jams and sprints to transform our customer experience. In a changing world affected by climate, you will be accountable for ensuring our customers have a best-in-class insurance experience.
A day in the life could include:
- Collaborate with cross-functional teams to ideate, design, and prototype angle-changing products that push the boundaries of Kin’s customer experiences
- Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact
- Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of users at scale while using the appropriate prototyping tools
- Design new experiences or layouts that set the UX design standard at Kin and evolves our visual systems
- Play an active role in communicating strategic decisions around the future direction of Kin’s customer experiences
- Give and solicit feedback from a broader product team in order to continually raise our bar for quality
- Manage and mentor 1-2 designers within the customer experience team
- Lead a partnership with Product Managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch
I’ve got the skills… but do I have the necessary ones?
- 8+ years of experience designing products for mobile and responsive web
- Work within a fast paced agile environment
- Facilitation skills to lead workshops and design sprints
- Professional communication skills, both written and verbal
- Growth mindset and willingness to absorb large amounts of information and complex context
Bonus Points:
- Experience showcasing your end-to-end design process across multiple projects, that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work
- Experience designing and launching impactful direct to consumer experiences
- Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights
- Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment
- Bachelor’s degree in design, HCI, cognitive science or equivalent experience
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental, Vision, Disability and Life Insurance
- Flexible PTO policy
- Remote work
- Generous equity package
- 401K with company match
- Parental leave
- Continuing education and professional development
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
About Kin
In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
APPLY HERE
by Kay Tay | Nov 22, 2023 | Uncategorized
100% WORK FROM HOME REMOTE OPPORTUNITY
H&R Block, the world’s leader in tax preparation services, is looking for a Call Center Team Lead – Social Media – Seasonal. We offer shift differential pay for mid, evening and weekend shifts.
Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding.
About H&R Block
People are often surprised when they begin working here. Maybe it’s because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!
We help our clients and inspire confidence in their lives so they can do more for their families and communities…but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!
Day to Day you’ll …
- Monitor and address client concerns that arrive via Google Play and IOS App Store reviews
- Escalate client issues to other internal teams when necessary
- Actively seek out and share information on external best-in-class social media customer service practices
- Provide insights to Leadership and Marketing into trends with client issues
- Actively participate in routine 1-on-1 coaching sessions that focus on performance
- Monitor and alert Leadership of brand risk posts
- Apply detailed research of agent knowledgebase to deepen understanding of multiple line-of-business products, processes, and tools
- Handle additional tasks as business needs require
What you’ll bring to the team…
• High school diploma or equivalent.
• Three to five years experience in an in-bound call center help desk environment.
• Two years experience supporting Microsoft operating systems, networking connectivity, computer peripheral equipment and software applications.
• Ability to work under general supervision and rely on experience and judgment to plan and accomplish goals.
• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
• Prefer leadership experience.
Work Experience:
- Experience in customer service or financial services position preferred, preferably in a large phone center
- Experience in an in-bound help desk environment preferred
- General computer navigation knowledge
- Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems
Work-from-Home Requirements:
- Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
- Must have an outlet for laptop and monitors to be connected to
- Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)
- Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it
About H&R Block…
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
APPLY HERE
by Kay Tay | Nov 21, 2023 | Uncategorized
Blog Coordinator
Remote – 8-5 PST
Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!
We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.
We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Editorial and Content Project Manager with the passion and experience to design what matters – one project at a time.
We are currently looking for a Blog Coordinator to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish over 50 blog posts to help, inform, entertain, and engage customers across the globe. Azure, Power BI, Dynamics 365, and Microsoft 365 are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.
The Blog Coordinator supports the blog workstream, which executes strategic amplification of blog content. In this role, you will support key stakeholders by executing editorial blog reviews and scheduling while providing project management support for the team. The ideal candidate has impeccable attention to detail, excellent collaboration and communication skills, and the desire to accomplish daily tasks in a timely manner with strong focus and follow-through.
Would you like to…
- Review posts from key contributors and edit to ensure proper brand voice, grammar, format, styling, and alignment with established blogging best practices, and the Microsoft Writing Style Guide
- Stage, schedule, and monitor content for publishing in WordPress
- Support multiple channels and blog posts simultaneously to publish relevant content that includes news, up-and-coming features and capabilities, thought leadership, events, and more
- Help maintain the Cloud Marketing blog network content pipeline to plan what is coming to plan what is coming in partnership with the Blog Project Managers
- Partner closely with the Cloud Marketing social team and programming team to ensure blog posts are amplified across appropriate social channels
- Attend regular operations meetings to prioritize content for publication
- Assist with reporting and ad-hoc requests as needed
- Ensure quality of content from end to end and perform thorough quality checks on all blog content before it is published
We would like you to have..
- 2+ years of experience in digital marketing
- Copy-editing experience
- Customer service experience preferred
- Enterprise client contact experience preferred
- CMS platform management experience such as WordPress is a bonus, but not required
- Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook
- Strong skills in multitasking, organization, and time management
Would you like to join a global organization that…
- Embraces work-life balance – our employees’ well-being remains a top priority for us
- Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
- Encourages innovation and experimentation
- Understands that changes will occur and adaptability is crucial to assist when it does
- Emphasizes and rewards collaboration
- Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice
Compensation Range: $70,000 – $72,000
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.
APPLY HERE
by Kay Tay | Nov 21, 2023 | Uncategorized
Salary Range:$46,000.00 To 63,000.00 Annually
The American Lung Association has an excellent opportunity for a Specialist, Graphic Design. Working as a member of the Marketing and Communications department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy.
In this role, the Graphic Design Specialist plays a key role for the American Lung Association marketing team by creating a multitude of creative digital and print assets. This role will be responsible for delivering polished assets utilizing innovative design that aligns with digital channel specifications as well as brand guidelines to create the best brand experience and will specialize in digital graphics both still and animated.
Location:
- The preferred location for this role is Chicago, IL but we are also considering remote applicants and encourage candidates in any location in the United States to apply.
Responsibilities:
- Build the American Lung Association brand through quality, thoughtful design. Provide creative digital assets through nationwide channels, including (but not limited to): social media graphics, infographics and animated GIFs. Collaborate with the video production team to create best-in-class video graphics as necessary. Optimize all creative work to digital channel specifications.
- Create and deliver regional design requests of all natures. Deliver thoughtfully crafted content. Assist with collateral design development that is in line with related materials and maintains brand consistency. Ensure all designs follow brand guidelines.
- Keep digital creative files for the team systemized, organized and archived on an ongoing basis. Ensure all digital creative is optimized to digital channel specifications.
- From concept to finished product, proactively communicate and collaborate with members of the marketing & communications team and other stakeholders to bring ideas to life.
- Identify and act on opportunities. Research consumer marketplace trends and competitors’ activities to bring new ideas to the table.
- Continue developing creative skills through ongoing education of marketing technology, digital trends and new processes.
- Attend weekly meetings and track all projects in order to keep supervisor informed of current workload. Utilize the established ticketing system for tracking deliverables and to provide KPIs.
- Responsible for creating and supporting a positive, professional, team-oriented work environment by understanding and complying with the organization’s policies and values and being a brand ambassador for the American Lung Association.
Qualifications:
- Degree or certificate in related field required.
- Minimum of 4+ year’s job-related experience on a creative services team inside a marketing department or advertising agency
- Demonstrate knowledge of design principles (i.e.: hierarchy, grid, typography, photo / image retouching, user experience)
- Proficiency in Adobe Creative Suite including Photoshop, Illustrator and InDesign. Canva and Figma experience is a plus.
- Experience with use of a customer service ticketing service for execution and communicating design solutions a plus.
- Experience creating scalable assets across email, web and social for end-to-end digital experiences
- Copywriting experience a plus
- Should possess a passion for great work in a team environment.
- Familiar with responsive design principles to render digital assets for multiple devices including desktop computers, laptops, tablets and phones.
- Familiar with design best practices for organic and paid social media channels including Facebook, Instagram, Twitter and LinkedIn.
- Proficiency with MS Office Suite
- Familiarity with HTML and CSS is a plus.
- Self-motivated with a desire to make an impact
- Manage timelines of multiple projects and priorities in a fast-paced environment
- Accuracy and attention to detail and deadlines – possess strong project management skills
- Consistent with its mission, the American Lung Association maintains a smoke-free workplace, all employees must abstain from tobacco use in any form, including vaping.
Compensation: Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $46,000 and $63,000 per annum.
Benefits: The Lung Association offers a comprehensive benefits package including:
- Paid Leave – 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees.
- Insurance – Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.
- Retirement Plan – Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.
APPLY HERE
by Kay Tay | Nov 21, 2023 | Uncategorized
At ACT Your Work Makes a Difference
Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better – we’ve never been more sure of our purpose.
ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.
We want our team members to have the well-being and confidence they need to do their best work. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 403B with company contributions, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.
You will be joining the ACT Proposal Management team, a fully remote group of hard-working individuals, within the Sales organization.
Work location: This is a remote position.
The Finalist will be hired a salary commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $60,000 to $75,000. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity. The position is not incentive eligible.
The Proposal Content Manager is responsible for the content components of the proposal process and works in collaboration with others on the Proposal Management team and in other departments in support of ACT’s responses to competitive solicitations.
What you will be working on:
- Content Management Library: Develop, implement, and manage a robust content management strategy and plan for the proposal team, including organizing, categorizing, and maintaining a comprehensive library of proposal content.
- Content Curation and Maintenance: Collaborate with subject matter experts and proposal team members to identify, gather, curate, and maintain high-quality content for the library, ensuring it is accurate, up-to-date and aligned with ACT’s messaging and brand guidelines.
- Version Control and Quality Assurance: Establish and enforce version control processes to track content revisions, updates, and archiving of content. Conduct regular quality assurance checks to ensure content accuracy, consistency, and compliance.
- Content Accessibility and Searchability: Implement efficient and user-friendly systems or tools to facilitate easy access, retrieval, and searchability of content within the library, enabling proposal team members to find and utilize relevant content efficiently.
- Collaboration and Training: Work closely with proposal team members and subject matter experts to provide training and guidance on effectively utilizing the content management library.
- Continuous Improvement: Regularly assess and improve content management processes and systems, staying current on industry best practices and emerging technologies. Propose enhancements to optimize content organization, retrieval, and usage.
- Compliance and Security: Protect sensitive or confidential information stored in the content management library.
- Support Proposal Responses: Support bids by creating and populating response templates, formatting and editing text, completing forms, and drafting some sections of the response as needed, such as cover letters and corporate capabilities.
This could be the job for you if you have (minimum requirements):
- A minimum of three years of progressively responsible experience in content management, with at least a year of experience in a proposal environment
- Proficiency in content management systems or tools, with an ability to implement and optimize systems for content organization and retrieval
- Familiarity with proposal development processes and an understanding of proposal content requirements and best practices
- Strong organizational skills with attention to detail
- Strong analytical and problem-solving skills, with the ability to streamline processes, identify opportunities for improvement, and propose innovative solutions
- Exceptional editorial and document management skills, including adhering to style, grammar, usage, and branding required
- Ability to successfully manage and prioritize competing tasks and deadlines with a focus on quality and timely delivery
- Ability to successfully operate in a fast-paced environment, adapt quickly to change and navigate ambiguity
- Proven communication and collaboration skills, including the ability to be both an individual and team contributor
- Solid knowledge of Microsoft Office including Word, Excel, and SharePoint
- Experience with Adobe
- Skills and knowledge required for success in this position attained through experience, education (Bachelor’s degree in Business, English, Communications, Marketing, or a related area) or combination of both
It’s a plus if you have:
- Knowledge of AI-enabled features within proposal content management systems
- Experience implementing a content management system
- Previous end-to-end proposal management experience
- Completed content management or proposal training/courses
About ACT
When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions.
More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.
We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.
APPLY HERE
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