Case Management Rep

by Kay Tay | Sep 25, 2023 | Uncategorized

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Case Management Rep-

Remote Opportunity with Flexible Work Schedules

• 10/29/2023 Start date
• This role is a remote position.
• Pay Up to $15-$19.08 target rate based on experience
• Annual Bonus
• Virtual Training Schedule: Instructor led between 8am to 6pm EST for up to 6 weeks
• Flex Shifts: Subject to leadership approval, Flex your schedule during core business hours MON- FRI between 6am to 8pm. Flex shifts are earned through good work performance and as business needs require
• Overtime: This role may require occasional overtime based on business needs

This position processes incoming fraud/non-fraud disputes within the PSCU dispute platform; leveraging basic knowledge of Card Association Guidelines and timeframes to process chargebacks and recover funds on behalf of the cardholder/credit union while minimizing liability and risk for the company.

Essential Functions & Responsibilities

• Performs chargeback/dispute resolution processing and handles dispute inquiries, provide supporting documentation in various systems while minimizing risk for the company.
• Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes within the PSCU processing platform.
• Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments.
• Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
• Send written communication to members and Credit Unions to provide case status or retrieve additional information to continue with the case.
• Identify matching authorization and validate transaction type within various PSCU systems based on knowledge of the Card.

Association Guidelines

• Analyze transactions to identify fraud and Non-fraud dispute types to determine reason codes.
• Pay attention to details to mitigate financial losses, review merchants’ response, and recover funds on behalf of members.
• Create freeform letters on behalf of the Credit Union to the member to update current status of dispute.
• Handle/resolve non-posted items, retrieval projects and authorization chargebacks.
• Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends.
• Ensure compliance with federal and state regulations in resolving issues.
• Discern when follow up with cardholder for additional documentation is needed and take the appropriate actions.
• Responsible to process de-conversion and conversion files and will need to be adept at reading dispute/fraud processing reports as well as knowledgeable of trailing activity
• Utilize multiple resources to validate fraud/non-fraud dispute reason code(s) for accuracy before submitting as well as troubleshooting errors.
• Provide back up to documentation services when requested, to meet departmental SLA’s
• Provide back up to the Relationship Team when requested, to meet departmental SLA’s
• Perform other duties as assigned

Education Requirements:

• High School Diploma or GED required.
• Associates Degree in a related field or equivalent combination of education and/or experience preferred.

Experience

• Minimum one (1) years customer service experience required.
• Minimum one (1) year working in payments preferred.
• General knowledge of card Brand (Visa, MasterCard, Amex, Discover) processing preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust.
• Ability to work both independently and in a team environment
• Ability to explain confusing and complicated topics in a clear and concise manner
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Demonstrate excellent analytical and quantitative skills, problem solving and organizational skills
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications
• Ability to travel as needed to successfully perform position responsibilities
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment

Remote Requirements:

• Access to 50mps download speeds for home office.
• Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken)
• Remote employees are required to have access to a secure and quiet environment during working hours
• The ability to hardwire connect to an Internet modem via an Ethernet cord.  A standard Ethernet cord can be provided by PSCU
• Ability and willingness to keep webcam on when required for training or other business needs.
• You must have a valid mailing address to receive your equipment, we can not ship to a PO BOX.

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:$31,800.00

to$47,700.00

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campus
• Endless opportunities for advancement
• Competitive wages
• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
• Dental and Vision
• Basic and Optional Life Insurance
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Legal Plan
• Pet Insurance
• Adoption Assistance Plan
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Mental health and Well-being: Virtual mental health support and resources
• Tuition Reimbursement
• Wellness program
• Back-up child care program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

APPLY HERE

Content Specialist

by Kay Tay | Sep 25, 2023 | Uncategorized

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago’s Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the Role:

Dyson is looking for a Content Specialist to join our Customer Service Learning & Development Team. The ideal candidate will be an individual contributor primarily responsible for designing highly impactful learning solutions for companywide audiences. You will assess, design, develop and evaluate high visibility blended learning curricula, learning courses and performance support tools to support an enterprise-wide audience at Dyson. You will also provide thought leadership on learning industry best practices, innovative design methodologies and tools to drive engaging learning experiences that enhance our Dyson team member capabilities.

What You’ll Do:

• Translate technical, complex information into clear, concise documentation.
• Build/maintain team (internal) and vendor-facing knowledge base (KB) documentation libraries.
• Write, publish, and maintain high-quality policy, process and procedure documentation and online content.
• Collaborate with clients, teams, and SMEs to create crisp, engaging end-to-end SOPs, streamlined, Search Engine Optimization- (SEO) friendly documentation of workflows, job aids, how-to guides, and manuals.
• Build team site/landing page(s) paired or linked to specific team KBs.
• Partner with and cross-collaborate with Instructional Designers to create combined training/LMS and KB “paired” deliverables, comparing/reconciling content to ensure harmonious training and KB flow.
• Manage multiple competing priorities in a constantly changing environment; take initiative, problem solve, and proactively address tasks or challenges.
• Establish and maintain comprehensive help centers, synchronizing documentation, processes, and branding/style for accurate, consistent, single-source-of-truth resources.
• Conduct audience analysis and gather user feedback to cater documentation deliverables to the target audience’s needs, ensure accessibility, and maximize engagement and efficiency.
• Perform gap analysis on existing KB documentation and procedures to identify and address pain points, inefficiencies, compliance issues, quality/accuracy discrepancies, and unclear/ambiguous documentation.
• Manage content organization/KB structure, improve SEO, style, branding, and ensure that Web Content Accessibility Guidelines (WCAG) standards are met.
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.

About You:

• 3+ years of professional instructional design and learning strategy experience, e.g., coursework in experiential leadership, management, functional and performance skills.
• Proficient in Adobe Creative Suite – Captivate, InDesign, Photoshop
• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
• Proficient in Learning Management Systems administration
• Preferred – Bachelor’s Degree in Instructional Design, Business, Education, Communications, or related field
• Excellent verbal and written communication skills
• Ability to work and communicate constructively with all levels of the organization (Department leaders, managers, individual contributors, learning peers) 
• Highly proficient in time management, organization, planning and prioritization
• Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
• Experience writing clear, accurate, and concise SOP documentation.
• Excellent grammar, writing, and editing skills; ability to write in a range of styles and tones from highly technical to informal/casual.
• Experience working with a distributed team; excellent communication and collaborative/teamwork skills.
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment. 

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

• 401K with up to a 4% match 
• Company paid Life Insurance and AD&D 
• Flexible Savings Account (FSA) and Health Savings Account (HSA) 

Lifestyle benefits: 

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 
• Pre-tax Commuter Benefits (applicable areas only) 
• Generous Child Care Leave Program 
• Wellness Program 
• Employee Assistance Program 
• Generous Dyson Product Discounts 

Health benefits: 

• Multi-Level Healthcare Coverage Options 
• Vision & Dental Coverage 
• Company paid Short-Term and Long-Term Disability 

APPLY HERE

Freelance Content Writer

by Kay Tay | Sep 25, 2023 | Uncategorized

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc is producing an increasing volume and variety of content for providers, from a white paper about how much they should spend to acquire a new patient to a case study about a client who grew bookings 116% on Zocdoc to ongoing editorial about patient preferences, how using advanced practice providers can maximize inventory and much more. 

This provider content engine is a strategic lever that helps us grow our provider base, as well as engage existing provider customers. That’s where you come in. 

As Zocdoc’s content writer, you are the day-to-day executional arm of our overall provider content strategy. This requires content writing experience for healthcare, or a transferable sector. You’ll work closely with clients,  leaders from the provider part of our organization and analyze our extensive data from our marketplace to find and tell compelling stories that move the business forward. 

You’ll enjoy this role if you are…

• Both an architect and builder. You understand how content can support defined business needs, and continue to tie deliverables back to outcomes. But you also like rolling up your sleeves and doing the work: writing, editing, digging into data, conducting expert interviews, sourcing and managing freelance writers, and developing distribution plans.
• Performance oriented: We are pursuing thought leadership, but also must follow the data and impact of each piece of content. All fit into our provider journey, so will have metrics attached. 
• Feedback hungry: This is a nascent content engine with varied stakeholders, so feedback will be plentiful and should be sought out. This will also lead to an iterative, always-optimizing process. 
• Curious and studious. You will be interacting with subject matter experts on a regular basis, so fluency with the healthcare and health tech sector will be very useful. You should have a genuine interest in healthcare and an ability to dig in and learn through internal and external education. 
• A subject matter expert. You will be looked to as a content expert internally, commonly tasked with turning concepts into creation. You’ll need to know how to build internal networks, manage feedback loops and bring stakeholders’ visions to life. 

Your day to day is…

• Fueling provider content strategy, which includes:
  • 1 white paper per quarter, and associated blog cutdowns, landing page copy and ad copy
  • 2 CEO op-eds per quarter
  • 1 case study per month, and associated ad copy
  • 8 editorial blog posts/month 
• Curating content & writing copy:
  • 2 provider newsletters per month
  • 1 Zocdoc company account LinkedIn post/week 
• Accounting maintenance
  • Onboarding sessions at onset of contract
  • Weekly check-in meetings to review calendar and docket, content performance, align on priorities, etc 
• NOTE: the above assumes reasonable feedback/edit cycles on content, especially as we get calibrated on messaging, voice, etc. It also assumes Zocdoc will facilitate your access to relevant data and SMEs (either internal, or clients/sources) and that Zocdoc will handle distribution of all final assets

You’ll be successful in this role if you have…

• 5+ years working in healthcare journalism, content marketing or another editorial role: This is primarily a writing and editing position, so demonstrating content skill and experience with this subject matter is necessary. 
• Business and metrics acumen: We do not believe in content for content’s sake, and this role supports provider acquisition with clear business outcomes.
• Experience in healthcare operations, B2B writing: Experience with the subject matter will only accelerate fluency and delivering quickly on KPIs.  
• Strong reporting instincts, including the ability to conduct interviews: A strong portion of content will involve client interviews and interviews with internal subject matter expertise. 
• Comfort with data and scientific research: Data and research are critical parts of nearly every deliverable, where the ability to wade through and translate is paramount.  
• Experience with marketing assets, including copy support (ex. headline): Competency with distribution channels and other marketing levers, especially e-mail, is necessary.
• Visual eye: You will be responsible for the visual representation of much of the content you produce, so the ability to work with style guides, designers, et al is critical. 

Additional Information: 

• This is a part-time, freelance position, and is expected to work an average of 20 hours per week.

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

APPLY HERE

Remote Customer Support Representative (Seasonal / Part-time) IL, WI, IN

by Kay Tay | Sep 25, 2023 | Uncategorized

Threadless exists to help artists succeed. For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, and most beautiful art.

About our Community Experience Team

The Community Experience team at Threadless is responsible for supporting and keeping the company’s diverse community of international customers, artists, and designers happy and vibrant. We do this by providing excellent customer service, engaging with the community on social media, and creating a safe and inclusive environment for everyone. The Community Experience team is essential to Threadless’s success and helps to ensure that everyone who interacts with the company has a positive experience.

The Community Experience team also plays a role in shaping Threadless’s brand and culture. They work to create a community where everyone feels welcome and respected, and where they can express themselves creatively. The Community Experience team is a vital part of the Threadless ecosystem, contributing to the company’s mission of “making great art together.”

If you’re a people-oriented person with a knack for written communication, we want to hear from you!

You will:

• Work 5-6 hours per day, Monday through Friday (typically from 9am to 3pm CT with an average of 30 hours per week).
• Respond to customer inquiries, product and order questions, and concerns via email.
• Recommend solutions and workarounds to escalated situations through troubleshooting and collaborative problem solving.
• Promote a positive and friendly environment and build sustainable and mutually beneficial relationships between customers, artists, and the brand.
• Independently meet productivity (50-100 conversations per day) and satisfaction goals (90%+ customer happiness rating).
• Work remotely and be required to have an optimal work from home setup to ensure consistent productivity.
• Queue-based, written communication work accounts for a majority of the role.
• Overtime and weekend hours may be required at peak times.
• This is a 12-week seasonal contract position.

You are:

• Proactive and persistent. You’re not afraid to ask questions, are willing to ask for help, and welcome feedback from a team of peers.
• A person who chooses words, emojis, gifs, and punctuation carefully with strong attention to detail and written communication skills.
• Internally motivated with an ability to thrive in an ever changing, loosely structured environment.
• Adaptable and able to fit a diverse range of personalities and situations with different tones and communication styles, recognizing that customers’ needs are varied.
• Able to work efficiently in a remote work environment, self motivated, and able to focus focus on the tasks at hand, with minimal supervision.
• Someone who truly enjoys helping others and is willing to go the extra mile to deliver the best experience.
• Located within 100 miles of Chicago, IL. Applicants must be currently residing in IL, WI, or IN and be located in Central Standard time.

You have:

• A Bachelor degree or equivalent experience.
• 2+ years customer-facing experience required in a similar role (ecommerce, retail, hospitality, online support).
• Consistent and dependable WiFi and a personal workspace that allows you to be focused and work reliably.
• Excellent written and verbal communication, as well as computer/software skills.
• A familiarity with our company, culture, and e-commerce site with a passion for Threadless’s design community and the opportunities that enable partners to harness the power of community-based design.

How to Apply

Along with your resume, please include a cover letter briefly connecting the dots from your current experience to this key role at Threadless. Be sure to also provide answers to the questions below.

• Why would you be a good fit for this role?
• Why do you want to work at Threadless?
• How you first heard about Threadless.

We’d love to get to know you more, so feel free to personalize your application. Bonus points for creativity!

APPLY HERE

Specialist-HIMS 

by Kay Tay | Sep 25, 2023 | Uncategorized

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner. Adheres to institutional policies regarding health care documentation. Utilizes independent analytical and critical thinking skills. Works independently and collaboratively across the enterprise with minimal supervision. Adheres to guidelines with regard to accessing minimum necessary information to complete job function. Adheres to state and federal rules regarding privacy and confidentiality of protected health information. Leverages technology to serve the patients and practice. Professionally communicates through all electronic, written, and verbal methods. Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner. Identified Candidate will train for 10-12 weeks on day shift before moving to permanent shift utilizing CORE/Variable hours. If you have any questions, please contact HR.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

This Position is 100% Remote can work from anywhere within the United States

Qualifications

Associate of Science degree in a healthcare related discipline required (i.e., applied health sciences A.S. degree). Associate of Science degree in Health Information Technology preferred. Health Information Technology (HIT) program students actively completing the last semester of their associate degree program will be considered; successful completion of HIT Associate degree is required within 6 months of hire date for continued employment.Must possess knowledge of medical records format and content and be able to perform work in a fast paced, constant change, production environment with a focus on quality. Must possess excellent customer service skills and be able to clearly, concisely and professionally communicate verbally and in written forms. Demonstrated ability to maneuver in multi technology environment and demonstrates proficiency in Microsoft Office (Excel, Word, and Outlook) applications. Keyboarding skills necessary, with intermediate typing/keyboard/computer skills. Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. Flexible, hard working, self-motivated

Exemption Status

Nonexempt

Compensation Detail

$18.59 – $25.50/hourly; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, Rotating Weekends, CORE and Variable Hours; 3:00pm-3:00am / CORE hours 3:00pm-7:00pm

Weekend Schedule

M-F, Rotating Weekends, CORE and Variable Hours; 3:00pm-3:00am / CORE hours 3:00pm-7:00pm

APPLY HERE