by Kay Tay | Nov 14, 2023 | Uncategorized
Vacation® is an award-winning sunscreen company from Miami, USA that’s on a mission to make sunscreen fun. Since launching in 2021, our “leisure-enhancing” products continue to receive prestigious industry awards and secure bestseller status at a growing list of retailers across the country, including Ulta Beauty, Nordstrom, Blue Mercury, and Anthropologie, along with highly coveted hotels and boutiques such as the Standard Hotel and Kith. With a keen focus on product innovation and immersive brand building, the Vacation® team is motivated by the ambitious goal to be sold wherever sunscreen is purchased– making our joy-inducing, “leisure-enhancing” sunscreen available for all.
Role Summary
Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.
Your Responsibilities
External Customer Service
- Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
- Process returns and maintain database of trends, resolutions, and product related issues / recommendations
- Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
- Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
- Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution
Internal Customer Service
- Support IT team in managing company software & subscriptions
- Coordinate all staff meetings
- Coordinate all company gifting
- Cross-train with operations department
- Partner with human resources team in all employee recognition efforts
- Book company travel
What Excites Us about You
- Strong written and verbal skills that uphold brand standards and cultivate community
- A passion for hospitality, problem-solving and building process
- Experience with managing and cleaning data in Excel or Google Sheets
- Experience creating presentations in PowerPoint, Keynote or Google Slides
- Able to work independently and within a team; you have a “no task too small” mentality
- You are meticulous, organized and detail-oriented in your work
- You are comfortable in a room of experts and can be assertive in your communication style
Qualifications
- Bachelor’s Degree
- 1-3 years experience in customer service, preferably at a fast-paced consumer products company
- You use sunscreen
- You have a sense of humor!
Compensation & Benefits
- Employee Equity Options
- Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
- WFH stipend and an annual learning stipend
- 15 Days PTO
- Complimentary Vacation® Products
What We Value
Vacation Inc. employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation Inc. employee.
APPLY HERE
by Kay Tay | Nov 14, 2023 | Uncategorized
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivalled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.
GROUP ROOMS COORDINATOR
Join our team as Group Rooms Coordinator and become one of the authors of our story. As part of the Auberge family, you will be responsible for supporting our sales, events, reservations, and revenue management teams. This role is responsible for accurate and detailed entry of rooming lists, reporting, billing, amenity coordination and communicating with various departments. He or she is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection. We are looking for a self-starter with strong and clear communication, interpersonal, and organizational skills, attention to detail, accuracy, kindness, and flexibility. This person will thrive in a fast-paced, ever-changing work environment.
KEY RESPONSIBILITIES
- Assist with reservation extensions, extension requests, and additional room requests.
- Create IPO reservations that come via email requests and email manual confirmations.
- Ensure all definite contract details are noted in Delphi and in Opera.
- Send updated rooming list, Pickup, and Block info report with each change/request.
- Facilitate weekly pickup meeting with the revenue management team maximizing hotel room revenue and occupancy numbers.
- Attend Resume Meetings.
- Ensure appropriate guest/group contact follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
REQUIRED QUALIFICATIONS
- Must be willing to work a flexible schedule, and be available to work evenings, weekends and holidays.
- Must be a cultural ambassador and participate positively in a sales team environment.
- Minimum of 2 years sales and customer service experience.
- Minimum of 1 year Opera PMS Experience.
- Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
- Must have a quiet, dedicated work space, free of distractions.
- Must be able to type 35 wpm.
PREFERRED QUALIFICATIONS
- Group Rooms Coordinator experience preferred.
- Google Docs, Navis Certification & Software knowledge.
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
APPLY HERE
by Kay Tay | Nov 14, 2023 | Uncategorized
Are you passionate about helping customers and colleagues? Do you also enjoy solving complex data and technical problems? Would you be excited to support smooth adoption of a mapping software platform used by broadband providers who are building fiber networks? If this describes you, then apply now to our open Technical Support Specialist position here at VETRO FiberMap.
VETRO – a high-growth SaaS company based in Portland, Maine – is a cloud-based GIS platform that has been purpose-built for fiber optic mapping and management. VETRO enables ISPs, WISPs, municipalities, and engineering companies that are designing, building and operating the next generation of broadband infrastructure. A leader in the space, VETRO has customers in over 20 countries and on 5 continents.
The Technical Support Specialist will work on the Support team and will interface externally with our customers and internally as a platform specialist. Our ideal candidate is a motivated self-starter and tenacious and resilient problem solver who can work independently and grow with the team.
Technical Support Duties
- Learn the product inside and out – to independently break down incoming issue tickets and problem solve for and with clients
- Field incoming support emails (90%) and phone calls (10%)
- Conduct onboarding trainings to audiences both small and large
- Deliver technical GIS assistance and services, in collaboration with our Solutions team
- Triage application bugs, in collaboration with our Engineering team
- Deliver platform feature requests to our Product Development team
- Develop relationships with key users/product champions at the customer organization
- Define and deliver to customer’s value statements and user journey milestones
Platform Specialist Duties
- Provide technical assistance and prospect demos for Customers in supported trials
- Collaborate with our Platform Literacy team to improve our help center documentation
- Collaborate with the Customer Success team as the technical platform resource
Desired Qualifications and Characteristics
Do you have what it takes to deliver on the objectives above? Our Support Specialist must be fearless, patient, confident, and able to translate complex technical topics to users of many different skill levels.
- Minimum 2-3 years of relevant work experience; SaaS experience a plus
- Demonstrated outstanding written and oral communication skills
- Phone skills are a must – if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools
- Self-motivated with the ability to work with limited direction on multiple tasks concurrently
- Flexibility and adaptability, with an eye for new technologies – rapid uptake/learning
- Proficiency with GSuite and all basic office software; ability to learn new apps quickly
- Experience with CRM and Support Desk platforms
Bonus Qualifications
- Experience in the broadband industry
- Experience in customer service, help desk or sales support in a software environment
- Experience with software design and testing, preferably map-based (GIS) software
Engagement
This position is a full time, permanent position, with full benefits. We are a remote-first company with our headquarters office in Portland, Maine. The starting salary is $55,000.
Please send a short cover letter telling us about yourself and why you are excited about this job opportunity.
APPLY HERE
by Kay Tay | Nov 13, 2023 | Uncategorized
Are you an MA (Medical Assistant) looking to step away from a medical office and into a remote position?
If you answered yes, then this might be the job for you because ExamWorks is looking for a Quality Assurance Coordinator for our team. You will be responsible for reading medical reports ensuring accuracy by searching for any errors in grammar, medical terminology, and content before sending to our clients.
This position is 100% remote. Candidate must be available to work Monday through Friday 8:30am-5:00pm CT.
Want to join an employee-first company with great benefits and growth opportunities? If you think this aligns with what you desire in your next career move, apply at this very moment!
Responsibilities
- Performs quality assurance review of medical reports, correspondences, addendums or supplemental reviews.
- Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.
- Ensures that all client instructions and specifications have been followed and that all questions have been addressed.
- Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.
- Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
- Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.
- Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.
- Ensures the provider credentials and signature are adhered to the final report.
- Identifies any inconsistencies within the report and contacts the Provider to obtain clarification, modification or correction as needed.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- Ensures all federal ERISA and/or state mandates are adhered to at all times.
- Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications.
- Promote effective and efficient utilization of company resources.
- Participate in various educational and or training activities as required.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Two years of medical office experience.
- Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
- Qualified typist with a minimum of 40 W.P.M preferred
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must possess excellent skills in English usage, grammar, punctuation and style.
- Ability to follow instructions and respond to upper managements’ directions accurately.
- Demonstrates accuracy and thoroughness.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Demonstrates reliability and abides by the company attendance policy.
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.
ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
APPLY HERE
by Kay Tay | Nov 13, 2023 | Uncategorized
Joining ExamWorks as a Data Entry Associate may be the best decision you ever make.
We are seeking a medical billing-savvy professional who is keen to pick up on important details and looking to thrive in a fast-paced, growing environment.
This position is 100% remote. Candidate must be available to work 8:00-5:00pm PST; Monday through Friday. Office equipment (office phone, screen, keyboard, mouse and virtual desktop) will be provided.
The hourly rate of pay for this role is between $16.00-$16.50.
If you’re ready for a change, let’s hear from you!
Preference will be given to those who have experience with medical bills, ICD’s and CPT’s.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Gathers, organizes and prepares source documents for data entry into the appropriate system database.
- Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters both alphabetic and numeric data from source documents into the proper system database.
- Reviews data entered against the original source documents for accuracy and corrects any data entry errors or duplications.
- Follows data program security practices and procedures at all times.
- Routinely secures information by completing database backup daily.
- Performs other varies clerical duties such as sorting, filing, emailing and proofreading as required.
- Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.
- Perform other duties as assigned.
Qualifications
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. A minimum of 6 months related experience; or equivalent combination of training and experience. Experience in a medical office preferred.
QUALIFICATIONS
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must have a full understanding of HIPAA regulations and compliance.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to managements’ directions accurately.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Demonstrates reliability and abides by the company attendance policy.
- Must maintain a professional and clean appearance at all times consistent with company standards.
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.
Examworks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.
APPLY HERE
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