by Irma Moore | Apr 4, 2024 | Uncategorized
- Understand the foundation of our global marketing technology tech stack and how it operates as an end-to-end system to drive revenue, optimize performance, and enable maximum marketing team productivity.
- Be the system administrator and day-to-day manager of a variety of marketing technologies including Marketo, Drift and 6sense. Execute day-to-day tasks such as user management, troubleshooting access issues, and system updates. Perform light CRM system design & automation work to implement operational enhancements.
- Support our Marketing Operations Manager to integrate marketing technology products with each other and with other systems, such as CRM, web & analytic tools, and marketing management systems to enable data flow and automation across the marketing ecosystem.
- Serve as the first point of contact in answering technical requests. Investigate, track and troubleshoot any technical issues or errors related to the marketing technology systems. Partner closely with cross functional teams when necessary.
- Build and maintain a range of automation processes including operational programs to help maintain legal compliance, data quality, and marketing excellence.
- Onboard and support teams/users globally as they use our systems, delivering or coordinating training, documenting processes and process updates.
- Stay up to date on new features/releases/product roadmap initiatives and translate those into Marketing Ops plans and projects
- Understand BHN policies and ensure vendors/platforms and BHN users maintain compliance.
Qualifications:
- 3+ years of marketing technology or marketing operations experience.
- Proficiency in marketing automation and integration tools with knowledge of marketing processes and familiarity with monitoring tools and problem-solving methodologies
- Solid technical skills in marketing automation and CRM systems with expertise with platforms including Marketo and Microsoft Dynamics.
- Ability to work with internal and cross functional teams
- Strong organizational and time management skills, with high attention to detail and ability to manage multiple priorities.
by Irma Moore | Apr 4, 2024 | Uncategorized
- Own the promotion of code from lower environments to production
- Administer batch job schedules in enterprise production scheduler
- Act as a subject matter expert and liaison between business and technical teams
- Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
Knowledge and Skills:
- Apply analytical skills to solve problems creatively
- Extract, manipulate, and load large data sets
- Communicate complex information to others in a way they can understand
- Self-motivated and able to perform with minimal supervision
- Act promptly and effectively when assigned tasks
- Communicate complex information to others in a way they can understand
- Work well with others in a team environment
- Be proactive and make recommendations as opportunities arise
Requirements:
- Bachelor’s degree or higher or equivalent experience
- 5+ years administering a SAS platform (SAS 9.4, SAS Viya) OR 5+ years administering cloud-based/open-source analytics platforms
- 5+ years programming in SAS/SQL/Python/etc.
- 5+ years leading a team of administrators, engineers and/or programmers
- Knowledge of job scheduling and scripting
- Knowledge of cloud computing platforms (GCP, AWS, Azure)
by Irma Moore | Apr 4, 2024 | Uncategorized
- Demonstrate consistency in high-quality of support with customers while showing knowledge of both the product and our internal processes.
- Ability to identify, document, and communicate any trends or issues for escalations internally or to other departments.
- Participate in the ongoing education of our products to support our customers and provide feedback to the product development team.
- Take an active part in providing and contributing to a positive team culture that is based remotely across the country.
- Be comfortable educating, coaching, and positively supporting others.
- Effective in innovating and adapting our support roles to the needs of an evolving educational customer base.
- Train additional support members on product activation for high-volume seasons.
- Ability to adapt to evolving duties and projects needed to fulfill the team’s needs.
- Associate’s degree (Bachelor’s preferred) in information technology, instructional technology/design, education, or a related major.
- Experience in K12, higher education, or EdTech preferred.
- Experience with school and district terminology and hierarchy relationships with respect to structure and change management.
- Experience with entitlement and license management.
- 1-3 years of combined experience in customer-facing technology/data support.
- Knowledge of Excel formulas, order of operations, and data types.
by Irma Moore | Apr 3, 2024 | Uncategorized
Job Responsibilities:
-Ensure timely entry of orders into Salesforce, stressing accuracy and quality control of the order processing life cycle.
– Provision licenses giving customer access to online products purchased and making sure the customer’s site is accurate to what has been purchased.
-Have a great understanding of all our order policies and send orders back that are incorrect or do not adhere to these policies.
-Communicate with Sales Operations, Revenue Operations, and internal departments to ensure accurate order completion
-Perform other operational duties as assigned
Job Requirements:
-1-2 years of relevant order processing and/or operational experience in a corporate environment
-Proficiency in MS Office Applications
-Ability to work in a fast-paced, deadline driven team environment
-Experience solving customer and general order issues in a business setting
-Familiarity with Salesforce.com a plus
-Ability to multi-task and can be trusted to work effectively both independently and as part of a team
-Has a superior attention to detail and accuracy
by Irma Moore | Apr 3, 2024 | Uncategorized
- Coordinates with the Government POC to develop program reports and award tracking.
- Provides administrative support for program evaluation and portfolio analysis tasks.
- Provides meeting support such as scheduling, meeting minutes, and after meeting follow up activities.
- Prepares topic area, program, or product-related summary materials for scientific programs.
- Provides award management support for tracking portfolio status in accordance with established milestones.
- Supports documenting of processes and procedures.
- Must take initiative and possess excellent interpersonal, written, and oral communication skills, and the ability to work effectively in a team environment.
- Works under minimal supervision.
Requirements
Minimum Education and Experience
- Bachelor’s degree in business, administration, science, health, healthcare, or other related areas
- 2 years minimum experience
Basic Requirements
- Intermediate to advanced knowledge of Microsoft Office applications, SharePoint, and Outlook; including the ability to prepare and maintain complex spreadsheets.
- Excellent verbal and written communication skills for face-to-face or virtual interaction with clients, coworkers, and stakeholders.
- Project and people management skills in budgeting, resourcing, planning, tasking, and risk management.
- Excellent organizational, analytical, and time management skills; demonstrated capacity for detailed organization and synthesis of abstract and disparate information.
- Excellent attention to detail.
- Ability to prioritize among multiple tasks in a fast-paced, deadline-driven environment.
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