by Irma Moore | Apr 4, 2024 | Uncategorized
- Defining, documenting, and communicating objectives, requirements, and constraints for product initiatives to engineering and business stakeholders.
- Understanding dependencies between business priorities and platform initiatives ensuring that the platform always stays a few steps ahead of the business.
- Assisting with prioritization of work across various teams and work streams.
- Analyzing data related to platform issues, identifying areas for improvement/bugs, and prioritizing net new work based on impact.
- Acting as a point of contact for all things related to the area of the product for which you will be responsible.
You bring
- 5+ years of relevant experience in technical product management or a similar role (e.g. engineering)
- You are not afraid to dig into the code, review technical documents, opine on system design, and diagnose an issue
- An act-like-an-owner mentality. We have a bias toward taking action.
- The Triple H Factor: Humble, Hungry, Honest
by Irma Moore | Apr 4, 2024 | Uncategorized
- Collaborate with product managers, developers, and other stakeholders to define project requirements, scope, and objectives.
- Develop and maintain project plans, schedules, and budgets, ensuring alignment with organizational goals and priorities.
- Coordinate with resource managers to allocate resources effectively and ensure project teams are adequately staffed.
- Monitor project progress, identify potential risks and issues, and develop mitigation strategies to address them.
- Facilitate regular meetings and status updates with project teams and stakeholders to track progress and resolve issues.
- Manage and prioritize the product backlog, working closely with product owners to refine user stories and acceptance criteria.
- Ensure that projects are delivered on time, within budget, and meet quality standards.
- Provide leadership and guidance to project teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Communicate project status, updates, and key milestones to stakeholders, ensuring transparency and alignment with expectations.
- Evaluate and recommend project management tools and methodologies to improve efficiency and effectiveness.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience in project management, preferably in software development.
- Strong knowledge of project management methodologies, tools, and best practices.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- PMP, Agile, or other relevant certifications are a plus.
by Irma Moore | Apr 4, 2024 | Uncategorized
- Work to clarify and triage customer requests as quickly as possible
- Maintain a positive customer sentiment throughout the support process and escalate appropriately
- Consistently follow up with internal team on open issues
- Consistently and confidently triage and escalate requests to other internal teams in a timely manner
- Independently own the support process and decision matrix, completing retros and updating as necessary
- Assist in the gathering and reporting of quality and support related standard operating objectives and measures
- Ability to work non-standard hours to ensure we have coverage across the majority of our customers time zones
What you’ll need:
- Experience working with CAD desktop software and troubleshooting issues loading / converting CAD files
- Experience dealing with external customers in a technical support context for a SaaS web application
- Exceptional interpersonal skills with a broad range of external and internal teams
- Exceptional written communication skills and the ability to effectively communicate technical concepts to non-technical users
- Ability to communicate effectively and with empathy via phone, web conference, and in writing
- Experience with web debugging tools such as Chrome Dev Tools, JavaScript Console and performance monitoring platforms like Datadog, New Relic or AppDynamics
- Experience with a ticket management system like Zendesk, Shortcut or Jira
- (Nice to Have) Experience managing and maintaining a customer-facing knowledge base
- This role will deal with highly sensitive information, requiring the successful completion of enhanced background checks and security clearance. For this reason, you’ll need to have US citizenship and be physically located in the US.
by Irma Moore | Apr 4, 2024 | Uncategorized
- anage and motivate a team of technical operations specialists that monitor and maintain day-to-day technical operations for post-implementation managed services
- Set clear objectives and evaluate progress to instill a high-performance culture with a focus on teamwork
- Create and sustain best practice standards for technical operational support, to include file delivery/receipt, data loads, file creation, and pipeline monitoring
- Define and execute process monitoring and reporting strategies
- Ensure compliance with contractual service level agreements and regulatory requirements where applicable
- Manage, track and communicate issues and outages across the technical operations to various stakeholders as appropriate
- Establish and maintain an accessible repository for storage of policies and procedures, work flows and data flows/models
- Act as a liaison other functional areas including Development and Technical Support
- Plan, coordinate and execute operations support post-implementation working closely with the implementation teams
- IT vendor relations and oversight of technical services
- Support disaster recovery, security and infrastructure management activities as needed
- Ensure appropriate entry in OpenAir to reflect actual client-specific hours worked
- Prepare and manage operations resource plan
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience in the field of technical operations or as an IT technician
- 5+ years of experience working with health care data to include member, provider, claims and clinical
- 5+ years of experience with Microsoft SQL
- 3+ years of experience leading a technical operations team
- 3+ years of experience in health care compliance/regulatory environment
- 3+ years coordinating technical processes to ensure timely completion of production activities and projects
- 3+ years of experience working with senior-level leaders and executives demonstrating progressively increasing responsibility for management and consultation
by Irma Moore | Apr 4, 2024 | Uncategorized
The System Engineer for Web/Middleware will partner with NBCU resources on day to day operations and platform support, long range initiatives planning, collaboration with cross-functional business leaders and partners, and participate in a dynamic team providing “best in class” support for our NBCU Media I stations.
- Subject matter expert in web and middleware technologies
- Participate in the design of highly available, scalable, secured, distributed web and middleware hosting solutions
- Collaborate with application teams to establish CI/CD orchestration pipelines
- Assist project teams in scoping, design, and project work estimations
- Identify issues and project business requirements and develop solutions to them
- Respond to incidents and service requests; identify areas of optimization and lead efforts to implement them
- Collaborate with Cyber Security and identify solutions for remediation of vulnerabilities in the web and middleware infrastructure
- Collaborate with Enterprise Monitoring to implement monitoring and alerting for web and middleware technologies
- Participate in 24/7 support by acting as an escalation point for any production issues
Qualifications
- B.S. degree in Information Technology, Business Administration or other technical discipline
- Must be willing to work specific shifts corresponding to either East Coast US or West Coast US time zones
- Must be willing to work evenings, overnights, weekends , holidays with little or/no notice
- 2+ years technical expertise in one of:
- Internet Information Services
- Windows Server system administration
- Alternatively, 2+ years of technical expertise in web application development & implementation
- Familiarity with at least two of the following:
- Automation tooling (Ansible, PowerShell, shell scripting)
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