by Irma Moore | Apr 30, 2024 | Uncategorized
Summary
The Customer Solutions Architect is a pre and post-sales position dedicated to driving and supporting the complex implementation process for our enterprise clients. In this role, the Customer Solutions Architect will serve as a consultative expert who will optimize solution design, provide architectural guidance, lead product demonstrations, advocate for both product and client, craft implementation plans, and thoughtfully utilize technical product knowledge to champion a positive implementation experience. A successful Solutions Architect will serve as a deep product expert, efficiently implement solutions using best practice advisory, generate documentation creation at a high volume, provide hands-on support during pre-sales deals, optimize product release planning, and demonstrate proficiency in creating streamlined implementation and solution plans.
You will
- Be responsible for deeply understanding customer objectives, needs, and pain points.
- Serve as a technical subject matter expert on pre-sales and post-sales calls with clients and internal stakeholders
- Assist in pre-sales demo preparation (including custom demos)
- Direct and manages the implementation of multiple complex, cross-functional project deliveries, from start to project completion.
- Serve as Voice of Customer (VoC) in internal settings with product teams during development cycles
- Drive project scoping with customers and internal stakeholders to cement requirements and develop realistic and detailed project plans.
- Deep dive into various client platforms as necessary to troubleshoot issues and provide guidance to clients. Will work as a trusted advisor to the client on various technical areas and trends.
- Oversee and track project plan progress in action items, decisions, risks, and deliverables and regularly communicate project status to internal and external stakeholders, including risk mitigation plans.
- Collaborate with the Sales and Strategic Account Management team to build custom implementation plans for each customer.
- Maintain strong customer relationships throughout projects; manage client expectations concerning project timelines, risks, and deliverables; engage customers post-implementation to learn of improvement opportunities.
by Irma Moore | Apr 30, 2024 | Uncategorized
Responsibilities
- Order Processing
- Keeping track of, and monitoring all active orders in the system
- Accurate processing of all product types
- Able to verify addresses to fluctuating standards
- Maintain a low error rate
- Exception handling
- New Product Workflow
- Manage workflow of new report products until automation can be implemented
- Learn new report products
- Demonstrate knowledge and ability to produce all products
- Traffic Coordination
- Controlling the flow of orders from step to step of production
- Adjusting priorities for our overseas operations
- Using tracking systems and data manipulating software (such as Excel) to manage order volumes
- Knowledgeable and capable of fixing internal department software (aka scripts)
by Irma Moore | Apr 30, 2024 | Uncategorized
Qualifications:
- A minimum of 2 years of relevant data work experience after graduation
- Experience and comfort working on a remote team
- Analytical and problem-solving skills
- Ability to reprioritize as needed and meet deadlines
- Ability to work independently and in collaboration with different teams
- Clear judgment based on priorities and context
- Attention to the right details
- Ability to overlap East coast hours
Required Skills:
- Strong mathematics skills (Masters level applied statistics preferred)
- Proficiency in Python, SQL, and spreadsheets
- High degree of comfort with data management, ETL techniques, and data ingestion
- Experience with QA/QC testing and data troubleshooting
- AWS Glue, Step, S3, Admin, or similar data tooling experience a
by Irma Moore | Apr 30, 2024 | Uncategorized
- Conduct assessments of current and in-process documents for compliance with regulations, policies, and procedures.
- Identify related policy documents which may be impacted by reviews and updates of other existing content.
- Offer recommendations to retain, revise, or retire existing resource documents based on factors such as utilization, compliance, and other relevant metrics.
- Define technical and/or web content management requirements to improve management of resource documents, including search-ability, currency, and identification of authoritative sources.
- Collaborate with stakeholders and subject matter experts (SMEs) to modify resource documents and implement recommended framework.
Qualifications
Bachelor’s with 12+ years (or commensurate experience)
Required Skills and Experience
- Clearance Required:Top Secret
- Must have or obtain IAT level II certification within 90 days of hire. (i.e., CompTIA Security+(CE)
- Demonstrated experience and understanding of DOD Security, RMF, and/or NIST Policies
by Irma Moore | Apr 30, 2024 | Uncategorized
As a Senior IT Auditor, you can look forward to:
- Leading and executing integrated and stand-alone internal audit engagements, ensuring comprehensive financial, operational, compliance, and IT control coverage.
- Preparing detailed audit work papers that accurately document the audit process and findings.
- Drafting audit reports and memos that communicate audit results and recommendations for management action.
- Presenting findings to management clearly and concisely to show practical interpersonal skills.
- Offering actionable recommendations to enhance the control environment and operational efficiency.
- Acting as a liaison between the Internal Audit team and business units, facilitating effective communication and audit execution.
- Monitoring and evaluating the implementation of corrective actions by management.
- Building and maintaining effective working relationships with management across various functional areas.
Ready to join us in our mission? These are the qualifications we are looking for:
Requirements:
- Bachelor’s degree in finance, accounting, risk management, or a related field.
- Minimum 4 years of audit experience.
- In-depth knowledge of IT internal controls.
- Proven track record of leading audit projects and teams to meet objectives within set timelines and budgets.
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