Customer Solutions Architect


The Customer Solutions Architect is a pre and post-sales position dedicated to driving and supporting the complex implementation process for our enterprise clients. In this role, the Customer Solutions Architect will serve as a consultative expert who will optimize solution design, provide architectural guidance, lead product demonstrations, advocate for both product and client, craft implementation plans, and thoughtfully utilize technical product knowledge to champion a positive implementation experience. A successful Solutions Architect will serve as a deep product expert, efficiently implement solutions using best practice advisory, generate documentation creation at a high volume, provide hands-on support during pre-sales deals, optimize product release planning, and demonstrate proficiency in creating streamlined implementation and solution plans. 

You will

  • Be responsible for deeply understanding customer objectives, needs, and pain points. 
  • Serve as a technical subject matter expert on pre-sales and post-sales calls with clients and internal stakeholders
  • Assist in pre-sales demo preparation (including custom demos)
  • Direct and manages the implementation of multiple complex, cross-functional project deliveries, from start to project completion. 
  • Serve as Voice of Customer (VoC) in internal settings with product teams during development cycles
  • Drive project scoping with customers and internal stakeholders to cement requirements and develop realistic and detailed project plans. 
  • Deep dive into various client platforms as necessary to troubleshoot issues and provide guidance to clients. Will work as a trusted advisor to the client on various technical areas and trends.
  • Oversee and track project plan progress in action items, decisions, risks, and deliverables and regularly communicate project status to internal and external stakeholders, including risk mitigation plans. 
  • Collaborate with the Sales and Strategic Account Management team to build custom implementation plans for each customer.
  • Maintain strong customer relationships throughout projects; manage client expectations concerning project timelines, risks, and deliverables; engage customers post-implementation to learn of improvement opportunities.