Irma Moore | Non Phone Work At Home

Manager, Psychometric Analytics

Role Responsibilities

Provide training, guidance, and oversight of Data Forensics Psychometricians and Senior Data Forensics Psychometrics assigned duties.
Facilitate goal setting and participate in performance evaluation for assigned team members.
Coordinate team member activities and tasks and provide support to meet deliverables.
Participate in load forecasting and client program assignment process.
Participate in internal process development and improvement initiatives.
Maintain awareness of industry standards and research in the area of data forensics and web crawling procedures for the purpose of test security.
Design and conduct data analytics to support the security and integrity of high stakes examination programs.
Design and conduct R&D studies to evaluate, validate, and optimize the use of secure test delivery modes and technologies (including AI), while preserving validity and fairness of assessments.
Develop and implement frameworks for data forensic analyses to detect test fraud (cheating, IP harvesting/theft, exposure, breach, drift, and other testing anomalies).
Support investigations of potential test fraud at the candidate, test site, school, and other aggregate levels.
Design and generate exam program surveillance reports, summarize and interpret findings and make recommendations.
Evaluate test items and exams to identify potential test integrity issues.
Assess the potential impact of test security breaches, cheating, and related issues.

What you’ll be doing:

Proactively manage a book of business to drive product adoption and revenue growth through outbound prospecting and inbound leads
Effectively communicate Grafana Labs value proposition to increase sales and expand existing customer footprints.
Manage pipeline including activity for sales opportunities within Salesforce.
Collaborate with Cloud Success Engineering to advance existing opportunities and build incremental revenue.
Drive expansion revenue opportunities based on product usage and needs uncovered during customer interactions
Become a subject matter expert on Grafana Cloud, understanding our product, pricing, and technology to support our customers
Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
Work with the team to enhance customer documentation and create internal enablement material

What you’ll bring to the team:

Located in Canada
1+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space
1+ years of sales experience within Saas space or Open Source technologies
You understand basic sales motions & GTM organization. Able to use MEDDPICC and Command of the Message in commercial conversations.
We are a remote first company so you should be experienced and skilled at working remotely with an international team

Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
Work with the team to enhance customer documentation and create internal enablement material

What you’ll bring to the team:

Located in the United States
1+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space
1+ years of sales experience within Saas space or Open Source technologies
You understand basic sales motions & GTM organization. Able to use MEDDPICC and Command of the Message in commercial conversations.
We are a remote first company so you should be experienced and skilled at working remotely with an international team
Prior Startup experience is a bonus, we look for individuals who are able to work in a fast paced environment and switch between multiple tasks each day.
You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You enjoy learning new technologies and will roll up your sleeves to learn how things work

Accurately enter new claims into various claims management systems depending on the payor
Manage multiple work streams as needed
Model ethical behavior and execute job responsibilities in accordance with company policies and procedures
Perform tasks, projects, and training as assigned
Provide a high level of customer service to various internal and external business partners
Provide cross functional team support

2-3 years of experience preferably in the medical or healthcare industry, processing medicaid/medicare claims
Familiarity with ICD and CPT codes preferred
Multi-task across technical platforms and software programs, including Microsoft Office and Google Suite
Eager to learn new procedures quickly and adapt to a changing environment
Willing and comfortable working independently as well as within a team environment

Plans and monitors all project activities; manages all processes needed to ensure successful project completion.
Monitors and manages data intake/data gap analysis processes.
Works with operations group to establish protocols for each new contract.
Sets strategies, directions, and schedules to ensure resolution of issues.
Works internally across a matrixed organization to exceed client/vendor expectations through superior relationship management, schedule coordination, issue resolution, implementation support, and prompt product delivery.
Takes responsibility/ownership for the overall success of the implemented product.
Ability to lead cross functional teams.
Demonstrated competence in writing detailed functional specifications, for use by both technical and non-technical readers that describe business transaction functionality, end-user interfaces, data integration, business-rule processing logic and data communication implementation.

5+ years of professional-level related business experience with strong project management skills and proven ability to track and manage multiple complex projects both internally and with client/vendor.
Experience with enterprise-wide deployment of system or implementation solutions.
Prior experience in client implementations in healthcare claim processing domain.
Proficient with MS Word, Excel, Project and other PC related tools.