Cloud Account Manager (Remote, Canada)

What you’ll be doing:

  • Proactively manage a book of business to drive product adoption and revenue growth through outbound prospecting and inbound leads
  • Effectively communicate Grafana Labs value proposition to increase sales and expand existing customer footprints. 
  • Manage pipeline including activity for sales opportunities within Salesforce.
  • Collaborate with Cloud Success Engineering to advance existing opportunities and build incremental revenue.
  • Drive expansion revenue opportunities based on product usage and needs uncovered during customer interactions
  • Become a subject matter expert on Grafana Cloud, understanding our product, pricing, and technology to support our customers 
  • Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
  • Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
  • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
  • Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
  • Work with the team to enhance customer documentation and create internal enablement material

What you’ll bring to the team:

  • Located in Canada
  • 1+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space
  • 1+ years of sales experience within Saas space or Open Source technologies 
  • You understand basic sales motions & GTM organization. Able to use MEDDPICC and Command of the Message in commercial conversations. 
  • We are a remote first company so you should be experienced and skilled at working remotely with an international team