Process Consultant III (NCQA Accreditation)

by Irma Moore | Sep 11, 2024 | Uncategorized

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This Position Is Responsible For Leading The Process Leaders/Process Stewards In Planning, Defining, Developing, Testing, Documenting, Analyzing Results And/Or Implementing Process Improvement And Process Reengineering Opportunities. Leading And Supporting Business Process Activities And Methods To The Super Process Leaders/Process Steward. Leading Team Activities, Deliverables, And Issue Resolution. Leading Key Activities Including Data Collection, Metric Definition And Analysis, And Root Cause Analysis. Supporting Development And Evolution Of Hcsc Business Process Management Methodology Identifying Best Practice Standards, Guidelines, Procedures And Tools For Analyzing, Designing, And Implementing Business Process Initiatives. This person will be managing NCQA standards and end-to-end independently, and must be able to conduct successful surveys. An understanding of how to load IRT will be critical to daily operations. Ability to travel once or twice a year.

JOB REQUIREMENTS:
*Bachelor Degree or 4 years business experience.
*5 years experience in process improvement and development of business metrics.
*5 years experience in health care role involving judgment and analytical skills.
*Experience in leading, developing, or managing employees.
*Clear and concise verbal and written communication skills.
*Experience working with all levels in the organization, leading projects and problem resolution.
*Experience facilitating group meetings including representing the company with external customers.
*Proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
*Analytical and organizational sills including experience in meeting deadlines.

PREFERRED JOB REQUIREMENTS:
*Medicare Operations experience preferred
*Experience working with a project management methodology.
*Experience using quality improvement program such as Total Quality Management (TQM), or Six Sigma.

*Highly seeking someone with survey experience, knowledge of IRT (NCQA Accreditation Surveys)
*Ability to travel (very minimal)

This role is 100% remote

Must reside in IL, TX, or NM within 250 miles from our HQ.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$88,700.00 – $160,200.00

UKG Pro Business Apps Analyst Sr (REMOTE)

by Irma Moore | Sep 11, 2024 | Uncategorized

Employment Type:

Full time

Shift:

Day Shift

Description:

(Sorry we cannot sponsor an H1b visa nor support a STEM OPT EAD for this role.)

• Knowledge of UKG Pro is essential and a must
• Knowledge of modules: Scheduling, Absence/Leave and Timekeeping is a must
• Knowledge of Extensions preferred.
• Experience with configuration a must
• Knowledge of device configuration preferred

POSITION PURPOSE

Serves as a mentor and project lead providing guidance to less experienced staff members. Establishes and maintains a consultative partnership with a business area/ client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. Possesses a considerable to extensive understanding of the business operation and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement.  Work activities require advanced competency in the application supported. Excellent communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical, problem solving and decision making skills to effectively develop solutions to application/process issues and maximize application capabilities in order to meet the clients’ business needs.  At this level, the position acts as a Subject Matter Expert (SME) in key area supported, design methodology or complex application. Incumbents at this level have generally functioned as “super-user.”  Serves a leadership role in providing direction to other team members and integrating possible solutions across operational/functional areas.  Works with enterprise, regional or local level applications and users that may be deployed across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Interfaces with business owners to understand, define and translate business requirements into functional specifications. Serves as a liaison between the client and the technical support staff.  Works extensively with home office business partners.
• Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and client to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice.  Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.
• Work with clients to define business problems/issues and desired outcomes. Develop recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.
• Develops and maintains highly complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation. 
• Facilitates meetings, demos and training sessions with clients either in person or via Centra sessions, e-mail and phone.  Works with clients to implement new/upgraded applications and provides guidance and training to ensure a smooth transition.  Extensive interactive and collaborative partnerships with home office business partners.
• May serve as a lead managing, overseeing and providing training readiness for specific application implementations and coordinates the work of team members. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques.  
• Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitate testing involving other TIS team and clients. Develops on-call support materials and job aids.  May participate in developing testing plans, and participating in regression testing and preparing environment for training readiness. Analyzes, identifies, troubleshoots system and technical issues; interfaces with enterprise application teams to understand functionality of new and modified applications.
• Monitors and provides support to team members in resolving customer issues or other on-call issues and meeting project deadlines.  Serves as project lead; mentors and provides guidance to less experienced team members, internal associates and external clients, which may include training, delegating tasks, providing guidance on methodologies, processes, standards and best practices.
• Performs system builds and maintain profiles; conducts master file maintenance, and updates tables.  Performs functionality testing of new releases and changes to vendor software applications.  Performs file / table audits to ensure integrity.
• Troubleshoots and analyzes moderately complex application functionality issues.  Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix).
• Develops and maintains user client relationships and customer service in order to support customer business needs.
• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in healthcare or information technology and a minimum of five-seven (5-7) years of related experience or an equivalent combination of education and experience.
• Intermediate proficiency (3-5 yrs.) with Windows based applications. Knowledge and experience with instructional design/development authoring tools and data structures preferred.
• Considerable to extensive knowledge and experience (5-7 yrs.) utilizing healthcare business software applications and interfaces preferred. Some understanding of system integration.
• Considerable to extensive operational knowledge and experience (5-7 yrs.) of health care delivery and supported business process preferred.
• Strong proficiency utilizing presentation software.
• Prior experience functioning as a “super-user.”
• Ability to serve as a project lead and manage projects. Ability to provide expert knowledge and experience for the application and business line the team supports.
• Ability to serve as a mentor and provide guidance to team members.
• Ability to interpret regulatory requirements and apply to application.
• Excellent analytical, problem solving skills, technical aptitude.
• Ability to represent the team in customer and inter-team meetings. Ability to effectively lead group sessions and translate technical issues into business terminology.
•  Ability to create functional specifications.
• Ability to meet deadlines and set priorities.
• Ability to obtain and exchange information.
• Ability to work independently on a day-to-day basis.
• Ability to develop and deliver learning programs for the effective utilization of specific business applications.  Knowledge and experience in at least two learning modality specializations, i.e. instructor led, synchronous, e-learning, print, etc. preferred.  Knowledge of and experience with adult learning methodology and techniques preferred.
• Excellent interpersonal and customer service skills. Ability to interface with various internal business analysts, hospital client users and external vendors.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Must possess a willingness to learn and develop skills.
• Must possess the ability to work in teams and with direct supervision.
• Must be comfortable operating in a collaborative, shared leadership environment.
• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• This position operates in a typical office environment.  The area is well-lit, temperature-controlled and free from hazards.  Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.  Manual dexterity is needed in order to operate a keyboard.  Hearing is needed for extensive telephone and in person communications.  The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
• The incumbent must be capable of traveling in the course of completing project assignments. 
• The incumbent may provide 24X7 on-call rotation support for software application, which includes assisting on applying fixes and resolution to production problems, errors and issues.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Corrigo Platform Analyst

by Irma Moore | Sep 11, 2024 | Uncategorized

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: Remote

Role Purpose

Based in the AMR region, this position is responsible for providing strategic, operational, and technical administration of Corrigo.  A complex problem solver that is focused on outcome-based solutions.  This includes supporting the alignment of operational processes, platform initiatives, and product enhancements, and managing the implementation of any required changes.  This role will be instrumental in KPI, QBR, and strategic initiatives for the account and client in an on-going capacity. 

What this job involves

• The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
• Support regional and global adoption of programs and implementation of new technology/ best practices in support of JLL workstreams and products.
• Configure and implement solutions for Account specific needs.
• Develop and submit Statement of Requirements as needed, through Corrigo Governance.
• Support of account and client meetings (weekly, monthly, quarterly). 
• Assist with user access management and ensuring account maintains proper controls.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting.  Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
• Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements. 
• Provide new user training, advanced user training and new feature training to the account and client staff as required.
• Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required.
• Address requests and escalations within account SLA and coordinate with JBS teams as appropriate. Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions.
• Perform annual optimization review and lead optimization programs.
• Responsibility for ensuring data quality standards and remediation.
• Perform other duties as requested in support of the Digital Operations team.

To apply you need to be / have:

• Undergraduate degree preferred, or equivalent experience
• Minimum 5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics
• Demonstrated process orientation and data driven skill sets.
• Expert technology and systems, highly proficient in MS Office (Project, Power Point, Excel)
• Possess strong written, verbal and people skills.
• Superior customer service skills and orientation.
• Ability to plan and manage work priorities appropriately.
• Strong organizational skills and collaborative style needed.
• Felony background check and drug test required.

Estimated total compensation ran for this position is:59,125.00 – 80,625.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:Remote –Atlanta, GA, Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Nashville, TN, Phoenix, AZ, Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Director, Assessments

by Irma Moore | Sep 11, 2024 | Uncategorized

Job Description:

Summary:

The Director of Assessments is a skilled leader who cares deeply about technology education, specifically assessment experiences. The Director of Assessments is responsible for balancing the quality, impact, and delivery of learner assessment experiences while also embracing innovation and Generative AI technologies to drive scale and reach.

Who you’re committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.
• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
• You believe in continuous improvement and request frequent feedback from others.

What you’ll do:

Assessment Content Publication

• Creation, validation, and maintenance of Pluralsight’s assessment content library. This is to include assessments in the following formats as well as any that may be added in the future:
  • Learning Checks
  • Skill IQs, Pluralsight’s adaptive, norm-referenced skill assessment
  • Practice Exams
• Experimentation and productionalization of Generative AI-created assessment questions

Leadership

• Direction of a team of 5+ assessment content professionals. This will necessitate:
• Designing, implementing, and maintaining assessment best practices, processes, and workflows
• Owning the outcomes of your team and the work they produce, both from a deadline and quality perspective
• Attracting, hiring, and retaining A-level talent

Collaboration & Communication

• Co-creation and collaboration with Product, Engineering, and Data Science to build new assessment experiences and author tooling
• Collaboration and communication with Sales and Marketing on the release and retirement of assessments

Experience you’ll bring:

• Proven leadership experience
• Lengthy track record in technical education, specifically on-demand eLearning
• Experience directing the development of assessment products and experiences
• Experience leading the creation of assessment content of a high-quality with reliable delivery
• Experience creating and optimizing new processes and procedures
• Experience building and directing geographically distributed teams

Requirements:

• Bachelors Degree (preferred, not required)
• 2+ years SaaS experience

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you’ll love working here:

• We’re remote- and hybrid-friendly
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered – team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual US base salary range for this role is $156,900 – $174,300 USD. Pluralsight’s pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.

Writer, Student Loans | Bankrate

by Irma Moore | Sep 11, 2024 | Uncategorized

Red Ventures is looking for a talented and insightful Loans Writer who will be responsible for writing educational and transactional content on Bankrate, with a focus on Student Loans content. 

In this role, the writer will create and refresh content designed to help readers face tough financial challenges. They will also collaborate on editorial projects with editors and SEO team members.

What You’ll Do:

• Produce high-quality, well-researched content at a strong pace
• Stay up to date on industry news and trends, particularly as it relates to student loans, to identify relevant content opportunities 
• Identify, pitch and write loan-related stories
• Use SEO best practices and internal documentation to identify the highest-potential content refresh opportunities
• Conduct SEO research to inform writing work while also collaborating with the SEO team
• Update existing content (guides, comparisons, news, etc.) for timeliness and accuracy
• Write following AP style and brand voice and tone
• Check story drafts for errors, typos and linking opportunities
• Use Asana, Google Sheets and our Content Management Systems as part of our editorial workflow for tracking and production

What We’re Looking For:

• 4+ years of professional writing experience
• Experience with writing loans content. Alternatively, writing bylines at top publications with a strong interest in student loans and personal finance 
• A high level of passion and subject-matter expertise around the student loanslandscape
• Deep familiarity and experience with Google’s ever-evolving search landscape, including EEAT and other similar considerations
• A portfolio of writing samples that showcases attention to detail and accuracy
• Ability to adapt quickly to shifting priorities while keeping up with content production pace
• Experience in meeting tight deadlines while working independently
• Ability to collaborate with editors, designers, SEO team members, project managers and publishers 
• A strong drive for content creation with a track record for coming up with innovative approaches to complicated topics
• Working knowledge of SEO best practices for YMYL content
• Familiarity with AP style and using content style guides

Compensation: 

• Cash compensation range: $50,000 – $80,000*
  • NYC cash compensation range: $50,000 – $96,000
• Note: actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are:

Over the last twenty years, Red Ventures has built a portfolio of influential brands, digital platforms, and strategic partnerships that work together to connect millions of people with expert advice. Through premium content and personalized digital experiences, Red Ventures builds online journeys that make it easier for people to make important decisions about their homes, health, travel, finances, education and entertainment. Founded in 2000, Red Ventures has 3,000 employees in 10 cities across the US, as well as in the UK and Brazil. Red Ventures owns and operates several large digital brands including Healthline, The Points Guy, Bankrate, MYMOVE, and Allconnect.com.
For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person’s merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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