by twochickswithasidehustle | Aug 9, 2024 | Uncategorized
Part-Time Live Verify Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Live Verification Agents review the customer’s information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time you will be helping multiple customers digitally or via chat.
Must be included in your application in order to be considered:
- Screenshot of your results for the Computer Specs test.
- It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.
Rate of pay: $16/hr
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Schedules:
Current business needs are for the following shifts:
- Monday- 3pm-11pm AZ
- Tuesday-3pm-11pm AZ
- Wednesday-5am-11pm AZ (priority)
- Thursday- 5am-11pm AZ (priority)
- Friday-4pm-11pm AZ
- Saturday-4pm-11pm AZ
- Sunday-4pm-11pm AZ
- Must be available Saturday and Sunday, plus 3 additional weekdays
- You must be available to work holidays.
- 20-24 hours of availability per week
Part-Time Benefits include:
- Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Essential Functions:
- Claim sessions for customers doing business with us via Truck Share 24/7.
- Review each session for accuracy while answering any questions the customer may have.
- Determine the proper course of action utilizing instructional materials reviewed.
- Make outbound calls for verification of alternate contacts.
- Communicate with the customer via phone or chat in an efficient and courteous manner.
- Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
- Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
- Listen to customer concerns, documenting them and resolving when able.
Requirements:
- Good listening, verbal, and written communication skills.
- Inbound call/phone experience (high volume highly preferred).
- Excellent customer service skills.
- 1 year of customer service experience. (via phone highly preferred)
- Technically savvy preferred.
- Logic and reasoning skills.
- Facial recognition skills.
- Proficiency, attention to detail, and interpersonal skills.
- Ability to multitask and assist multiple customers at one time (online sessions).
- Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
- ?Good time management skills.
- Reasonable and predictable attendance.
- You must be available to work holidays.
This Job Might Be For You If:
- You enjoy helping people, have an outgoing personality and have a customer focused attitude.
- You thrive in a fast-paced environment with a focus on quality and attention to detail.
- You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
- You communicate efficiently through an instant messaging program.
- You can work independently delivering practical solutions and you thrive in a collaborative team environment.
Training / Education:
- One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team.
The following is required to work from home:
- You must have a quiet, private work area.
- Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
- All work duties including education must be performed at your home address.
- If you want to switch or substitute computers at any time, manager approval is required in advance.
The following technical requirements must be met to work from home:
- Have a wired USB headset with a microphone – adapters are not acceptable.
- Have a web cam for use interacting with your manager. Not for use with customers. Webcam on laptop is acceptable.
- Have minimum Internet speed requirements: 10MB down / 5MB up.
- Windows or Mac OS allowed;
- If Windows then Windows 10 is required.
- If Mac then MacOS 13 Ventura or newer is required.
- Minimum RAM requirements: 8GB of RAM or greater.
- Minimum processor requirement for Windows OS: CPU score of 2000 or greater.
- To find processor name – right click on Windows logo (lower left corner home screen) and select ‘System’.
- Go to this website. https://www.cpubenchmark.net/cpu_list.php
- Type name of your processor in the space provided (do not copy/paste).
- The number in the first column is the CPU mark (this is your CPU or processor score).
- Minimum processor requirement for Mac: Core i5 processor or greater.
- To find processor name – open Apple menu and click About This Mac then click System Report.
- Windows OS Users should have the following installed:
- Adobe Reader (set to default PDF viewer). Important: If new install uncheck the option to install McAfee anti-virus.
- Web browsers: Internet Explorer, Google Chrome, and Microsoft Edge (Internet Explorer is preferred).
- Mac OS Users should have the following installed:
- MacOS Preview (should be pre-installed on Mac OS).
- Web browsers: Firefox, Safari, and Google Chrome (Chrome is preferred).
- Once hired install and use the required Company software including a Company provided anti-virus software.
- Use of a Wi-Fi is permitted if it meets all security-related criteria. If security requirements are not met and/or Wi-Fi is determined to cause tech difficulty a hard-wired connection will be required.
The following are not permitted when working from home due to compatibility, performance, security, or other concerns:
- A wireless or non-USB headset.
- A PC/laptop or Internet that does not meet requirements.
- Mobile hot-spot, tethering, satellite Internet or similar.
- Using a Proxy server or third-party network.
- Compute stick or similar device.
- Windows XP, 7 or 8, and Vista operating systems.
- MacOS 12 Monterey or older operating systems.
- Rental, rent-to-own or public computer/laptop.
- Working in a public place or using public Internet.
- Unsecure Wi-Fi / Wi-Fi not managed by the team member.
- Running non-work-related programs while working.
- Having any other anti-virus installed/in use on your computer while working other than the Company provided antivirus
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
by twochickswithasidehustle | Aug 9, 2024 | Uncategorized
locationsUS Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idR-031896
People Advisor – Remote
Reporting to the People Business Partner, this role will partner with the Operations and Field People teams to provide HR advice, counsel, and support on a variety of TM relations and management issues. Escalated point of contact for TM issues for Operations and conducts investigations on a daily basis. Interprets needs with independent decision- making authority and provides strategic and tactical solutions to address and resolve concerns. Provides coaching and guidance to field Team Members including hourly, Managers and Leadership while encouraging the use of the Red Robin Open Door Policy. Supports TM engagement activities and initiatives.
Essential Functions of the Job
Investigate, analyze, and resolve TM concerns
- Responsible for completing timely and thorough investigations of policy infractions, team member misconduct, and local complaints/concerns
- Conduct interviewing of the TM who brings forward the concern, implicated individuals, and witnesses as well as gathering and evaluating additional data to support a recommended course of action
- Ensure a fair and consistent approach to disciplinary recommendation
- Partners with inside and outside legal counsel as needed
Answer TM questions and support requests for assistance
- Review and act upon requests that come in via ticket management system
- Partner with restaurant managers and field operations leadership via email, phone, messaging, and video conference
- Assist with keeping team members informed of all change of policies, procedures, and programs.
Represent People Department as a subject matter expert
- Partner with People Business Partners and other leaders to ensure fairness in the workplace by leading reviews and clarifying human resources protocols, policies, procedures, and practices with the intent to enhance business operations and improve the team member experience
- Provide management and supervisory skills coaching expertise. Provide constructive solutions on how to enhance employee performance and engagement. Support the development of action plans in response to Team Member Engagement survey feedback.
- Advise Restaurant Managers on adherence to guidelines and documentation on disciplinary action issues and separations.
- Advise Restaurant Team Members including hourly, Managers and Leadership in areas of human resources, performance management, harassment, discrimination, and legal/employment issues.
- Direct and instruct managers on the pro-active unemployment process, including providing appropriate documentation and separation information to our unemployment vendor.
Minimum Experience & Education
- 2 -4 years of experience in an HR role.
- Bachelor’s degree in Human Resources or related discipline preferred.
- Equivalent combination of experience, education, and certifications considered.
Minimum Required Competencies
- Ability to function as an internal coach to management, peers, and others by helping them identify and resolve issues, encouraging excellent management practices, anticipating internal organization issues, proposing solutions, and understanding/representing the Team Member perspective.
- Strong leadership skills with an ability to lead by example in terms of creating an exciting environment for Team Members and the company to ensure collective success
- Highly organized and able to multi-task in a fast-moving environment
- Exceptional verbal, written and interpersonal communication skills
- Demonstrated analytical and critical thinking skills.
- Strong orientation to building work environment that drives Team Member engagement and a positive work climate.
- Demonstrated consultative skills in a large corporate environment.
- Strong technical knowledge in the areas of Employee Relations, Employment Law (State and Federal).
Benefits
- Eligible for annual bonus
- Flexible paid time off and holidays
- Health, vision, dental, life insurance plans, and discounts
- Parental leave benefits
- 401(k) savings plan plus a company match with immediate vesting.
- Eligible to participate in the employee stock purchase plan after 1 year of continuous employment.
- Discounts on Red Robin food
Compensation Range: $64,100.00 – $88,100.00
by twochickswithasidehustle | Aug 9, 2024 | Uncategorized
DESCRIPTION
Amazon’s Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
Our team is looking for a Risk Specialist to implement protections on brands to mitigate fraudulent activity in our marketplaces. As a Risk Specialist, you will be expected to accurately identify gaps and mitigate risks observed in our current mechanisms and policies, and provide recommendations by exercising professional judgement. You will design and facilitate the implementation of these recommendations from end to end while managing stakeholder expectations and providing status updates.
Key job responsibilities
An ideal candidate will have the ability to:
– Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner.
– Use independent judgement in routine and non-routine situations.
– Plan, organize, and/or prioritize daily assignments and work activities.
– Comprehend and apply policies and procedures.
– In accordance with Amazon’s inauthentic and safety standards, plan, perform, supervise, and coordinate the completion of assigned Perfect Order Experience projects within deadlines
– Identify gaps and mitigate risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations by providing recommendations using professional judgement to safeguard Amazon’s global marketplaces.
– Establish teamwork by liaising with other Perfect Order Experience team members, by disseminating new information and ideas, by accepting constructive feedback, and by proactively engaging in new assignments when appropriate.
– Understand the work of other team members and challenge their understanding of current mechanisms and policies in order to further mitigate the risk of Buyers receiving inauthentic products.
– Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Perform follow up procedures to ensure agreed-upon controls have been implemented.
– Prevent Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations.
– Ability to manage multiple competing priorities
– Ability to prioritize in an ambiguous environment
– Adept at being a change agent by bringing solutions/ideas to tackle any problem
We are open to hiring candidates to work out of one of the following locations:
Virtual Location – USA
BASIC QUALIFICATIONS
– Minimum 2+ years of relevant risk experience with any of the following: consulting, program management, business intelligence/data analyst
– Demonstrated ability to independently exercise high judgment when policies are not well-defined
– Demonstrated ability to independently perform root-cause analysis for complex and highly technical problems, and facilitate end-to-end implementation for scalable operational excellence
– Excellent collaboration and communication skills including for data-analysis and reporting
– Ability to ingest and interpret large data sets including in-depth experience with MS Excel
PREFERRED QUALIFICATIONS
– Bachelor’s Degree
– Demonstrated ability in handling strategic and confidential projects
– Familiarity with multiple analytic tools, databases, and techniques
– Ability to function effectively in a dynamic, fast-paced environment
– Knowledge about retail and social media ecosystems
– Proficient in SQL, data manipulation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
by Irma Moore | Aug 8, 2024 | Uncategorized
Responsible for reviewing all post-billed denials (inclusive of coding-related denials) for coding accuracy and appealing them based upon coding expertise and coding judgment within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) center. Serves as part of a team of coding payment resolution colleagues at a PBS location responsible for identifying and determining root causes of denials. Responsible for leveraging coding knowledge and standard procedures to track appeals through first, second, and subsequent levels, and ensuring timely filing of appeals as required by payers. in addition to promoting departmental awareness of coding best practices. This position reports directly to the Supervisor Clinical/Coding Payment Resolution.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Provides detailed understanding or aptitude for resolving denials based on ICD-10-CM diagnosis codes, HCPCS, Modifiers and CPT-4 procedural codes for CMS-1500 outpatient or inpatient claims, or other coding reasons and processing charge corrections based on medical record reviews, contracts, regulations as directed by the Supervisor Clinical / Coding Payment Resolution.
Interprets data, draws conclusions, and reviews findings with all level of Payment Resolution Specialist for further review.
Takes initiative to continuously learn all aspects of Payment Resolution Specialist role to support progressive responsibility.
Other duties as needed and assigned by the Supervisor Clinical / Coding Payment Resolution.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma or Associate degree in Accounting or Business Administration or related field, and a minimum of four (4) years’ experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred.
Must possess comprehensive knowledge of professional/physician diagnostic and procedural coding, as normally obtained through a coding certificate program and least two (2) years of physician/professional or hospital outpatient coding experience.
Must be a Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), or coding credential of a Certified Coding Specialist (CCS) or Certified Professional Coder (CPC).
Must have experience with National Correct Coding Initiative edits (NCCI), National Coverage Determinations (NCD), Local Coverage Determinations (LCD), and Outpatient coding guidelines for official coding and reporting.
Possesses detailed understanding of principles, methods, and techniques related to compliant healthcare billing/collections.
Possesses expertise in medical terminology, disease processes, patient health record content and the medical record coding process.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must possess the ability to comply with Trinity Health policies and procedures.
This is a remote position.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
by Irma Moore | Aug 8, 2024 | Uncategorized
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“Seeking a technically sound individual with a prior background in software programming who thrives in educating others. As part of our Education team, you will work closely with our clients to ensure that they are enabled on our software applications: FICO Platform Capabilities, Blaze Advisor, and Decision Management Platform Streaming. FICO Platform Capabilities include Decisioning, Business Outcome Simulation, Feature Management, Data Flow, Contextual Processing, Visualization, Orchestration, and Building User Interface. This role is high-engagement, high impact, and high-reward as it combines the ability to exercise both technical and pedagogical skills at the same time.“– Sr. Director, Education
What You’ll Contribute
- Training delivery activities include teaching FICO Platform capabilities, Blaze Advisor, and Decision Management Platform Streaming courses domestically and globally, securing all physical resources, and coordinating travel plans with FICO’s clients and FICO implementation team.
- Curriculum development activities to include planning, researching, developing applications, and producing technical training materials for new software products and updated features, including lab exercises, instructional texts, technical reference information, and presentations.
- Work closely with Platform Education Director, Product Management and Product Documentation to develop technical courses that are educational and effective for clients, internal employees, and partners.
- Demonstrate competence and confidence in the planning, design, and management of curriculum development projects and processes, and will contribute directly as author and/or editor, where valuable, appropriate, or required.
- Responsible for classroom setup, network and computer setup, troubleshooting, and interactions with client management. Post-delivery responsibilities include completing detailed trip reports, notification of client issues, and review with appropriate individuals within FICO.
What We’re Seeking
- Proven background in Object Oriented Programming or a degree in information systems, computer science, operations research, statistics, mathematics, physics artificial intelligence (MS preferred).
- Familiarity with Saas and Distributed Programming.
- Excellent in English speaking and writing.
- Skilled presentation, interpersonal, listening, written, and verbal communication skills.
- Ability to create course preparation plans, conduct independent research, design, code and deliver curriculum.
- Comfortable with travel internationally and domestically 40-70% of the time.
- Experience in Business Rules Management systems, Operations Research and Predictive Analytics are a plus.
- Familiarity with other scripting languages such as, Javascript, Python, Groovy is desired.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $91,000 to $143,000 with this range reflecting differences in candidate knowledge, skills and experience.
#LI-CJH
#LI-REMOTE
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — More than 90% of US credit decisions involve the FICO Score.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
by Irma Moore | Aug 8, 2024 | Uncategorized
We are seeking a highly skilled, motivated System Engineer to join our dynamic team. This role can be located in the Louisville Kentucky area or out of one of the other offices in the US.
Senior Systems Application Engineer
What you can expect:
- In this role, you will be responsible for providing engineering support for both internal and client-facing web applications running on Solaris, Oracle Linux and Windows operating systems.
- You will collaborate with international teams, including Solaris and Linux Server Administration, Cyber Security, and Network teams.
- Additionally, you will work on Production system issues, participate in troubleshooting, security vulnerability management, patching, and ensure application availability, reliability, and stability.
What’s in it for you?
- A company with a strong Brand and strong results to match
- Culture of internal mobility, collaboration and valued partnership from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
- Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (tax free savings account.)
- Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan
- Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
We will expect you to:
- Participate in application operations management in Linux systems, running UNIX commands to administrate PROD and non-PROD application environments.
- Provide Tier III administrative support per Operations and project needs; investigate and troubleshoot Production issues.
- Plan & perform major version upgrades of Application Server such as Tomcat, Apache Web Server, etc.
- Follow change control processes to support application releases.
- Remediate application and software related security vulnerabilities.
- Analyze and fine tune the server parameters (JVM Size, Thread pool size, Garbage Collection Process etc.) for achieving better application performance.
- Support operational excellence by identifying ongoing operational issues, root-cause analyses on Severity 1 system outages and identify the relevant remediation plans to strategically address them. Partner with Problem Management on implementing Service Improvement Programs.
- Create and maintain technical documents such as knowledge base articles, infrastructure diagrams, and FAQs.
- Perform routine housekeeping and health monitoring. Write Linux/UNIX Shell Scripts as and when needed for monitoring, recycling, automating tasks, etc.
- Support and resolve issues like application recycles, disk space issues, process hung, port conflict, logs archiving, SSL certificate, expiry, etc.
- Work on putting together and submitting infrastructure related requests, such as DNS registration, SSL certs etc.
- Candidate must be flexible in terms of working hours due to the nature of the role providing 24X5 weekdays support and weekend On-Call support on a rotational basis.
- Willingness to work on weekends to support application releases and maintenance is required.
What you need to have:
- Candidate should have hands-on experience in administering application servers in a corporate environment.
- Minimum 5 years in Oracle Linux systems.
- Working experience in public cloud AWS console management.
- Solid understanding of Windows servers.
- Good understanding of 3 tier or high availability application architecture.
- Good understanding of network topology.
- Sound knowledge of F5 Load Balancer, Firewalls, DNS, etc.
- Knowledge of WebLogic and other related Web/App Servers.
- Task oriented with strong ability to multi-task, and providing status updates using ticketing system such as ServiceNow, for incident and change management.
- Strong verbal and written communication skills, to work effectively with international teams, including Development, Database, OS and Infrastructure support teams.
What makes you stand out:
- Experience of incident management and change management tools like ServiceNow.
- Experience working in AWS hosting enterprise applications, Azure is also a plus.
- Experience working in a global enterprise environment.
- Documentation experience on application architecture of production environment.
- Experience with application and severs monitoring tools e.g. – AlertSite, App Dynamics, etc.
- Understanding of Security vulnerabilities of web-based applications like Click Jacking, Insecure SSL/TLS Protocol, SSL weak ciphers etc. and their remediation techniques.
- Degree in Computer Science or graduation/certifications from a credited Technology Program.
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $76,600 to $153,100.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
At Marsh McLennan, we understand the complexity, and the reality, of the modern career path. If your experience looks a little different from what we’ve identified and you think you would be a great fit for the role, we would love to hear from you.
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