Marketing Operations Specialist

by | Oct 7, 2024 | Uncategorized

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move rapidly with some of the most complex, leading-edge technologies available.

Given our continued growth, we always seek more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech! 

We are in search of a Marketing Operations Specialist to strengthen our team. Your responsibilities will include designing and conducting training sessions on digital marketing strategies and tools, developing and maintaining process documentation, and overseeing change management strategies to facilitate smooth transitions during updates. You will offer data-driven performance insights to the marketing leadership, adapt to new tasks as they arise, and demonstrate excellent communication skills while collaborating with diverse teams. Additionally, you will coordinate with external vendors to achieve program objectives. Mitratech is a dynamic, fast-paced, and agile company filled with excitement. Join our marketing operations team and combine data, technology, and people to streamline and optimize marketing strategies, which can lead to more consistent and efficient outcomes.

Essential Duties & Responsibilities:

  • Manage and Maintain Pardot System: Ensure smooth operation of the Pardot platform, including regular updates, user account management, and troubleshooting technical issues.
  • Automation and Workflow Setup: Build and maintain automation rules, engagement programs, completion actions, and dynamic lists to streamline marketing efforts.
  • Email Campaign Management: Oversee email campaigns, from creation and testing to execution and reporting, ensuring compliance with email best practices and legal regulations (e.g., GDPR, CAN-SPAM).
  • Lead Scoring and Grading: Implement and manage lead scoring models to prioritize high-quality leads for sales teams, adjusting as needed based on business goals.
  • Data Management and Segmentation: Maintain and segment prospect data for targeted marketing campaigns, ensuring data quality and integration with Salesforce CRM.
  • Form and Landing Page Creation: Build and maintain Pardot forms, landing pages, and custom redirects to capture leads and drive engagement.
  • Campaign Performance Tracking: Monitor and analyze key metrics, generating reports to assess the performance of marketing initiatives and offer recommendations for optimization.
  • CRM Integration: Ensure seamless integration between Pardot and Salesforce CRM, managing sync errors and troubleshooting any connectivity issues.
  • User Training and Support: Provide support to marketing and sales teams, ensuring they understand how to use Pardot features effectively; develop and deliver training sessions as needed.
  • Compliance and Best Practices: Ensure marketing activities comply with data privacy regulations and internal guidelines, including tracking opt-ins, privacy notices, and unsubscribe requests.
  • A/B Testing: Implement and manage A/B tests for emails, landing pages, and forms to improve engagement and conversion rates.
  • Third-Party Integrations: Manage and configure integrations with third-party platforms (e.g., Google Analytics, webinar platforms, etc.) to enrich marketing data and insights.

Requirements & Skills:

  • Proficiency with a broad array of marketing tools, including but not limited to Pardot, Salesforce, ZoomInfo, WordPress, and Asana.
  • A highly analytical mindset coupled with meticulous attention to detail, akin to an eagle-eye’s precision.
  • Advanced proficiency in Excel and a solid foundation in HTML for operationalizing engaging email campaigns.
  • The capacity to juggle multiple projects simultaneously, demonstrating exceptional organizational skills and flawless execution.
  • A creative problem-solving approach, underpinned by superb verbal and written communication skills.
  • A self-assured, adaptable, and self-motivated demeanor, thriving in a fast-paced environment and capable of working effectively under tight deadlines.
  • A deep understanding of the B2B marketing funnel, including its stages and implications for measurement, targeting, and messaging strategies.
  • Exceptional project management expertise, with a proven track record of successfully coordinating tasks across diverse teams and managing competing deadlines.
  • Experience in database management, with a keen awareness of and compliance with data protection regulations.

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $75,000 – $85,000 Annually USD

Total compensation includes US employee benefits, and annual bonus eligibility.  

APPLY HERE

Billing Team Lead

by | Oct 7, 2024 | Uncategorized


At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech! 

Essential Duties & Responsibilities:

  • Ensure prompt and accurate billing and provisioning of customer accounts
  • Review customer contracts for completeness and accuracy in accordance with our billing policies and collaborate with the Account Managers 
  • Build, maintain, and produce reports as necessary to support business objectives 
  • Assist the revenue management team with preparation of reports and analysis
  • Field customer and interdepartmental inquiries relating to invoices, payments, account updates, vendor forms, service hours and contractual obligations
  • Work collaboratively and build strong relationships across the organization with Sales Operations, Revenue, Professional Services, Deal Desk and Customer Success teams
  • Document and manage escalations from customers and interdepartmentally among other teams
  • Generate and manage process documentation
  • Assist the Billing Team with questions, required training and concerns
  • Prepare, review and manage monthly invoicing along with financial progress reports to ensure compliance with deliverable deadlines for Syntrio
  • Regularly evaluate and integrate internal processes for the Billing Team
  • Navigate and oversee migration to Salesforce Billing software

Requirements & Skills:

  • 5+ years experience in an accounting role with a proven track record of increased responsibilities and scope
  • Experience in Accounts Receivable and Collections 3 years
  • Oracle and Net Suite experience 
  • Experience with QuickBooks and Maxio 
  • Experience with Salesforce Billing is a plus
  • Very hands-on but also loves finding and building better ways to do things
  • Meticulous attention to detail, highly organized, and strong analytical and Excel skills
  • Self-confident team player with a positive, can-do attitude
  • Able to multi-task and work independently in a fast-paced, dynamic environment

Education:                         

  • Bachelor’s Degree in Accounting, Finance or related field

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Salary: $60,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.  

Benefits we offer:

  • Health, Dental & Vision Insurance
  • 401k + Employer Match
  • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program

Perks we offer:

  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

APPLY HERE

Accounts Receivable Analyst

by | Oct 7, 2024 | Uncategorized

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE: Chicago IL/Remote

The AR Analyst is the central figure of responsibility in the successful management of Account Receivables balances.  The primary responsibility of the AR Analyst is to establish and maintain communication lines with various customer departments that may impact the payment status of customers, thus impacting Accounts Receivable. The ideal AR Analyst will proactively identify and quantify credit risk issues and create solutions for the resolution of these items. The position requires excellent communication and negotiating skills, strong analytical skills, and advanced organizational and presentation abilities.

Additional duties include but are not limited to:

  • Review and analyze 1250+ Dealer Customer AR accounts by making collection inquiries and efforts via phone, email and fax. 
  • Ability to proactively research any billing discrepancies causing the collection issue and make necessary corrections, including but not limited to: processing cancellation requests, issuing credits, applying misapplied payments and writing off debt when necessary.
  • Communicate to customer in a professional manner
  • Work closely with Sales to escalate and communicate the collection issues and communicate the resolution to Sales
  • Thoroughly document all contacts on each account 
  • Responsible for meeting weekly, monthly and quarterly collection goals on assigned accounts. 
  • Prepare credits and/or billing corrections per established company guidelines

ACCOUNTABILITY AND DECISION MAKING:     

  • Responsible for managing all aspects of the Accounts Receivable accounts assigned in accordance with the Company credit and collection guidelines and policies.  
  • Responsible for communicating to the respective departments the root cause for collection issues that are related to billing discrepancies, product performance issues, sales issue, etc.
  • Ability to provide resolution to collection issues to Management
  • Ability to quickly identify accounts at risk proactively before delinquency become inevitable

INTERNAL AND EXTERNAL CONTACTS:

  • Communicate with external customers in a professional manner at all times to determine the root cause for the collection issue.
  • Communicate with Sales to inform issues with their accounts and provide resolution
  • Communicate collection issues due to internal process/training or product issues resulting in collections issues so the issues are addressed in a timely manner

Required Skills:

  • Excellent verbal and written communication skills
  • General knowledge of accounts receivable
  • Knowledge of internet and email protocols
  • Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
  • Ability to meet monthly AR goals as provided by Management
  • Ability to analyze AR account trends and proactively resolve any collection issues
  • Knowledge of Microsoft Office (Excel and Word) program
  • Knowledge of G-Suite (Gmail, Sheets & Docs) program
  • Knowledge of Peoplesoft preferred

Required Experience:

  • 4 Year College Degree
  • Ability to work in a fast-paced changing environment. 
  • 2 to 4 years of work experience required, in related area preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-REMOTE

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$39,000 – $46,800 USD

Our Comprehensive Benefits Package includes:

  • Medical, Dental & Vision Healthcare Plans
  • 401(k) with Company Match + Immediate Vesting
  • New Hire Stipend for Home Office Set-Up
  • Employee Stock Purchase Program
  • Generous PTO
  • Refuel – a service based recognition program where employees receive additional paid time away to learn grow and reset
  • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
  • Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
APPLY HERE

YouTube Content Strategist

by | Oct 4, 2024 | Uncategorized

Publishing.com

Company Summary

Publishing.com empowers individuals from all walks of life to generate meaningful income streams through book publishing. As a leading online education platform, we specialize in guiding our students through the processes of writing, publishing, and selling books and audiobooks on major platforms like Amazon and Audible. We are thrilled to announce that Publishing.com has been recognized as the 19th fastest-growing private company in America for 2023, according to the prestigious Inc. 5000 list. Over the past two years, we’ve experienced an incredible 30% year-over-year growth and expanded our team by 500%. Recently, we hit a major milestone by helping 60,000+ students through our programs.

Our mission is to become the premier destination for all publishing-related needs. In line with this vision, we are excited to announce the launch of our latest innovation, Publishing.ai, a software designed to revolutionize the publishing industry further. This year marks a significant milestone in our journey toward achieving our goal, as we continue to expand our offerings and support our community of publishers.

About The Role

Publishing.com seeks a highly skilled and experienced full-time YouTube Content Strategist to join our team. The ideal candidate will have at least five years of experience managing and growing YouTube channels. They will also have a proven track record of managing YouTube channels, developing content strategies, and driving measurable growth for the business. This role is pivotal in our mission to educate, inspire, and connect with a wider audience of authors, providing them with valuable content on self-publishing and more.

Responsibilities

  • Develop and execute a comprehensive long-form video content strategy for YouTube that aligns with company goals and audience interests and, ultimately, drives sales
  • Work closely with the video editors, content creators, and subject matter experts to produce high-quality, engaging, and educational video content 
  • Create concepts and new video ideas regularly to maximize channel growth and reach target key performance indicators
  • Manage the day-to-day operations of the YouTube channel, including video uploads, SEO optimization, audience engagement, and performance analysis
  • Be available to facilitate and help direct remote recordings with on-camera talent and ensure they are set up with the appropriate equipment and technology
  • Collaborate with the marketing, content, and design teams to create video content that supports our self-publishing courses, brand initiatives, and community growth
  • Work with a team of content writers to develop video scripts
  • Partner with video editors to create short-form video content that can be shared across other channels for promotion (TikTok, Instagram, YouTube shorts)
  • Conduct keyword research and implement best practices for YouTube SEO to maximize video discoverability and reach
  • Optimize video titles, descriptions, tags, and thumbnails to improve discoverability on YouTube and conduct routine audits to update based on changing search trends
  • Monitor and analyze channel performance, providing regular reports and insights to optimize content and improve audience retention and growth
  • Stay updated on YouTube trends, algorithm changes, and video content best practices to keep the channel competitive and innovative
  • Update channel branding based as needed to remain consistent, including cover images, logos, video intros/outros
  • Partner with the Community Manager, Social Media to engage with subscribers, respond to comments, and foster an online community

Requirements

  • Minimum five years of experience managing and growing YouTube channels
  • Proven experience in driving channel growth, increasing viewership, and improving audience engagement through data-driven strategies
  • Deep understanding of YouTube SEO and platform algorithms
  • Experience in analyzing and interpreting YouTube data to make strategic recommendations
  • Experience in managing projects from start to finish, working with timelines, talent, and production teams to make sure every deadline is hit and every piece of content is polished
  • Experience in developing and executing content calendars and marketing strategies for video platforms
  • Strong communication skills with the ability to work cross-functionally with various teams
  • Creative mindset with a passion for storytelling, education, and video production

Expected Base Compensation: $85,000-$95,000 USD Annually

Why Publishing.com?

At Publishing.com, our dedication to our mission and core values isn’t just talk; it’s reflected in how we treat our team. We believe in nurturing our employees’ well-being, supporting their families, and empowering them to contribute to their communities. Here’s how we stand out:

  • Recently recognized as #19 on the Inc 5000’s list of Fastest Growing Private Companies in America for 2023
  • We are a completely remote team located worldwide with 100+ employees
  • We have great benefits including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team socials…yes, even remotely
  • We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin’ Attitude, (4) Billion Dollar Standards
  • We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees’ professional development
  • If you want to join a team on the ground floor, this is your chance: we are expanding beyond being an education company to become the one-stop shop for all your self-publishing needs

*Some benefits are available to our US-based employees only. 

At Publishing.com, we’re dedicated to assembling teams as diverse as a kaleidoscope and fostering an atmosphere as warm as your favorite coffee shop. We understand that the job application process can sometimes feel daunting, but we’re here to offer our support. Don’t hesitate to reach out with any questions or concerns about the hiring process – if you’re interested in joining our ranks, we’re eager to hear from you! Email us at [email protected] if you need additional support.

We strive to seek out and support individuals from all different backgrounds recognizing your unique experience contributes to the richness of our collective knowledge. We are committed to fostering an environment where we learn from each other’s beliefs and experiences and celebrate the differences that eventually will drive forward our innovation. We strive to ensure that every member of our team feels valued and respected, regardless of where they may be situated. Come be a part of our community – your talents and contributions are welcomed!

APPLY HERE!

Senior Product Designer

by | Oct 4, 2024 | Uncategorized

Company Summary

Publishing.com empowers individuals from all walks of life to generate meaningful income streams through book publishing. As a leading online education platform, we specialize in guiding our students through the processes of writing, publishing, and selling books and audiobooks on major platforms like Amazon and Audible. We are thrilled to announce that Publishing.com has been recognized as the 19th fastest-growing private company in America for 2023, according to the prestigious Inc. 5000 list. Over the past two years, we’ve experienced an incredible 30% year-over-year growth and expanded our team by 500%. Recently, we hit a major milestone by helping 60,000+ students through our programs.

Our mission is to become the premier destination for all publishing-related needs. In line with this vision, we are excited to announce the launch of our latest innovation, Publishing.ai, a software designed to revolutionize the publishing industry further. This year marks a significant milestone in our journey toward achieving our goal, as we continue to expand our offerings and support our community of publishers.
 

About The Role

Publishing.com is seeking a Senior Product Designer to build the future of our software, Publishing.ai. Reporting to the Head of Product, you will collaborate with a talented cross-functional team of product designers, product managers and engineers to design, build and ship a revolutionary tool in the self-publishing space. 

Publishing.ai aims to become the one-stop shop for everything self-publishing related. What would have traditionally taken months and thousands of dollars to do using existing tools, you are able to do within the matter of hours using our software. Imagine being able to write a full length book in less than 24 hours. Over the next three years, we have plans to incorporate all the other functions of self publishing as part of our product offerings: this includes, book cover creation, image generation, book formatting, sales analytics, language translations, audiobook creation and more! We are looking for a strong senior product designer to join our team and bring this vision to life. 

We’re looking for someone who is comfortable (and thrives) leading the end-to-end design process. Someone who loves Design and ships beautiful product experiences, putting the customer experience at the forefront of their mind. You understand the complexities of combining AI + great UX and are excited about the future of generative AI unlocks. You are meticulous about  details, make data-backed design decisions, and most importantly love shipping fast. 

In this role, You will be collaborating with senior stakeholders to ship features that align with business goals, and deliver on an amazing customer experience. This is a unique opportunity to influence the direction of a cutting-edge AI-driven product from the ground up.
 

Responsibilities

  • Designing simple and intuitive user experiences that skillfully integrate the complexities of generative AI, ensuring it enhances and supports the overall design. You should be great at making complex things simple. 
  • Thinking through user flows and planning how they will integrate into the rest of the platform, ensuring a seamless and cohesive user experience.
  • Owning and building the UX strategy with a holistic approach, applying best practices that impact the entire product, including the development and maintenance of design systems.
  • Translating well-thought-out UX into polished, high-fidelity designs that reflect the high standards of visual and interaction design, making our product comparable to leading platforms like Canva, Notion, and Slack.
  • Crafting intuitive interactions while balancing attention to detail with a strategic view of scalability, ensuring polished, adaptable, and user-centered designs.
  • Leveraging in-depth user research initiatives to uncover user needs, behaviors, and opportunities, and validating design solutions through qualitative and quantitative testing.
  • Collaborating closely with Product Managers, developers, and other stakeholders to ensure high-quality implementations across web and mobile experiences (mobile will be 0-1).
  • Clearly communicating design rationale through documentation, wireframes, prototypes, and high-fidelity designs.
  • Establishing, maintaining, and operating a design system that ensures consistency and cohesion across all projects.
  • Continuously enhancing and improving the UX design strategy based on industry trends, feedback, and experimentation.
  • Rapid ideation of multiple design concepts and prototypes to explore different solutions.
  • Spearhead and document design team processes that allow the team to operate more efficiently and effectively across all stages of the product design lifecycle
  • Collaborating with developers to reach high-quality implementations across the web and mobile experiences.
  • Measuring the success of your decisions with the team and iterating when needed.

What We Expect From You

  • Continually enhance and improve the UX design strategy from start to finish, ensuring designs meet user, technical, and business requirements.
  • Every design decision is intentional and informed by data and qualitative user feedback.
  • You know when it’s time to move fast or slow down, balancing between fast scrappy designs and meticulous planning.
  • You are detail-oriented and care about consistent, clean designs that align with the overall product strategy.
  • Stay up-to-date with industry trends and best practices in UX design and generative AI, particularly those that drive product-led growth.
  • You validate your designs with user testing and incorporate feedback effectively. 
  • Iterate and drive experimentation through design, using user feedback to continuously improve the product.
  • Give and receive regular feedback in design critiques to improve product and web experiences.
  • You are an excellent communicator who can clearly articulate design concepts, strategies, and feedback to all stakeholders.


Requirements

  • 5+ years of design experience as a product designer, ideally with B2C software with a freemium to paid product model.
  • Experience owning the design process of a product from discovery, to lo-fi, mid-fi and high-fi. 
  • Preference to candidates that have built/ designed AI products. 
  • Ideally, you also have experience designing mobile apps / mobile experiences, especially 0-1. 
  • A strong portfolio demonstrating your ability to design experiences that connect users to product value and meet high standards of polish and interaction design.
  • Ability to thrive in a fast-paced, agile environment, adapting to changing priorities while maintaining the quality of your work.
  • Excellent communication and collaboration skills, especially when working with cross-functional teams in a remote environment.
  • No ego and someone who always strives to learn more.
  • Strong experience with Figma and other design tools.
  • Experience with usability testing tools.
  • Experience working in a fully remote team environment and participating in all scrum ceremonies such as stand-ups, planning meetings, and refinement sessions.

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Expected Base Compensation: $140,000 – $180,000 USD Annually

APPLY HERE!