Customer Support Associate

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

ABOUT THE ROLE 🤹‍♀️

  • Use an online chat platform to talk with Rocket Money’s members.
  • You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
  • Provide resources and guide members on how to maximize their Premium Memberships.
  • Escalate technical issues to the engineering team and communicate solutions to members.
  • Draft support articles and assist with creating member tutorials.
  • Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
  • Candidates must be able to work a regular schedule that includes weekends
  • Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.


ABOUT YOU 🦄

  • You have an interest in personal finance and a desire to see others succeed in managing their money.
  • Great Communication — Your writing is impressive and you love talking with people!
  • Empathetic — You’re able to relate to and validate our member’s experiences and find meaningful solutions to make the situation better.
  • Proactive Problem Solving — you’re able to identify possible issues and potential resolutions.
  • Workflow Management — You know how to efficiently balance multiple competing priorities.
  • Taking Initiative — You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
  • Self-Motivation — You’re committed to improving professionally and personally. You love to push yourself to the limits of your ability.
  • Customer service experience in a B2C tech company is a plus!

WE OFFER 💫

  • Health, Dental & Vision Plans
  • Competitive Pay
  • 401k Matching
  • Unlimited PTO
  • Lunch daily (in-office only)
  • Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Additional information: Salary range of $20 – $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Caper Marketing Manager (Contract)

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

We’re looking for a Contract Marketing Manager who will own the marketing strategy and execution for in market Caper Carts. This person will collaborate closely with the Ops, Finance, Product and BD teams to ensure Caper Carts are successful in market post launch. 

As a member of the Caper marketing team, you’ll be responsible for developing in store campaign strategies that drive customer retention and loyalty. This is a remote-based contractor role that will report to Caper’s lead Marketing Manager. 

About the Role

This is an exciting opportunity to shape the future of Instacart with one of its most cutting edge products – The Caper Cart. This person will manage all existing retailer marketing relationships and assist with new launches.

About the Job 

  • Serve as the one main point of marketing contact for existing retailers with Caper Carts on ongoing store management and optimizing marketing workflows. Partner with operations and customer success teams to execute ongoing marketing plans and measure success.
  • Own the marketing strategy for usage retention and churn mitigation at existing retailers. Collaborate with Director and Senior Managers to develop and refine strategic approaches, ensuring alignment with overarching business objectives for ongoing campaigns and ad-hoc marketing needs.
  • Support Sr Marketing Manager on Go-to-market launches conducting store walks, creating marketing packages, and coordinating with vendors and teams to ensure seamless deployments.
  • Create expansion playbooks and work with the Operations team to ensure smooth execution of new initiatives and seamless integration across all retail locations.
  • Gather Data, Formulate Insights, and Articulate Strategic Opportunities to develop marketing strategies that drive customer retention and business growth.
  • Partner with cross-functional teams to foster strong relationships and ensure alignment on project objectives and deliverables.

About You

Minimum Qualifications

  • Bachelor’s Degree preferred
  • 4+ years of experience with in-store/retailer marketing
  • Experience executing marketing campaigns in store
  • Excellent written and verbal communication skills; ability to interact at senior levels of the organization
  • Strong project management skills – ensure project milestones are met according to commitments; ability to manage and prioritize a wide variety of project types that vary in scope and scale and excel in a lean work environment
  • Demonstrable understanding of the various functional aspects of a marketing organization, plus paid media landscapes
  • Critical thinker with a growth mindset. 

Preferred Qualifications

  • Record of leveraging consumer insights and experience to develop campaigns; experience using data and metrics to back up assertions of business value
  • Previous experience with fast paced, retailer environments.
  • Nimble, resourceful, and detail-oriented; thrives in both independent and collaborative work environments
  • Basic photoshop skills preferred

Marketing Manager

Full TimeProfessionalRemote US

5 days agoRequisition ID: 1218Apply

Salary Range:$58,000.00 To $63,000.00 Annually

Reports to: Associate Director, Brand Marketing

Location: Remote or Hybrid NYC 

POSITION SUMMARY:

The Marketing Manager manages the day-to-day communication and support of digital and print marketing needs for AFSP’s nationwide and chapter network suicide prevention efforts. This role, under the guidance of the Associate Director of Brand Marketing, manages the production of AFSP materials and merchandise from inception to approval, including initial consulting, creative/design concepting, vendor support, and production/timeline management while strictly adhering to AFSP’s established brand guidelines. 

RESPONSIBILITIES:

  • Understand and marry AFSP’s national marketing strategy efforts with chapter marketing needs
  • Ensure the timely flow of marketing projects through discussion of material needs and priorities, timelines and approvals with the organization’s various departments, chapters, external partners and vendors
  • Serve as first point of contact for staff and partners to identify marketing and campaign needs, leads kickoff meetings to identify solutions through concepting and creative development
  • Explore innovative ways to expand upon existing branding resources and develops new campaign and branding efforts while ensuring brand consistency in all local marketing materials through developing branded material toolkits for chapters’ external vendors and partners
  • Customize assets using establish templates and maintains online templates via services like Canva
  • Manage relationships with translation services and oversees translation development and quality control
  • Manage publishing and distribution of finalized materials on AFSP’s staff and volunteer resource site
  • Advise departments on marketing design and asset production
  • Assist in maintaining the content management system for the organization’s websites
  • Assist in video editing for social media content
  • Additional tasks or projects as assigned by supervisor

 Note:

  • An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  •  
  • The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education Bachelor’s Degree

Experience and/or Training 2-3 years’ experience in marketing project development and management (may include internships)

Licenses/Certificates N/A

Technology/Equipment Working knowledge of Photoshop, Illustrator, InDesign, Premier Pro or equivalent programs. Knowledge of Microsoft product suite or equivalent. Familiarity with online content management systems. Experience with project management software such as Monday.com. An understanding of print requirements, limitations, and best practices for print material design and production. An understanding of design fundamentals and branding concepts and requirements.

PREFERRED QUALIFICATIONS:

Education (i.e. degree preferred) Bachelor’s Degree in Communications, Marketing or Design

Experience and/or Training 4-5 years’ experience in marketing project development and management; previous experience working within a nonprofit.

Licenses/Certificates N/A

Technology/Equipment Working knowledge of all Adobe Suite products or equivalent programs. Experience working with Microsoft SharePoint, including development of communications sites. An understanding of social media marketing strategy, including best practices around social media strategy and effective measurement. 

OTHER SKILLS and ABILITIES:

  • Ability to work effectively in a fast and dynamic environment
  • Strong interpersonal skills including the ability to listen to and interpret chapter and community needs
  • Ability to work individually and as part of a team
  • Uphold and exhibit the agency’s Core Values
  • Attend all mandatory meetings and trainings
  • Ability to work a full-time schedule and have regular attendance at the workplace
  • All other work-related duties as assigned
  • Ability to travel as needed to attend work meetings or events

PHYSICAL AND MENTAL DEMANDS:

  • While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.  The employee is occasionally required to stand, and/or walk.  The employee must occasionally lift and/or move up to 25 pounds while moving files or small packages.  Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
  • The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT:

The work environment varies due to the ability of the employee to work remotely. While present in the office, the work environment represents the features of a typical office environment supplied with seating, desks, varied levels of privacy depending on assignment to cubical or office. May require off-site set up and break down of equipment for on-location events.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS: 

Annual salary range: $58,000 – 63,500 

22 PTO (vacation, sick, wellness and personal days) your first year of employment (5 additional days 2nd year) 

Company Sponsored Medical Employee Reimbursement Plan (MERP)

10% employer retirement contribution after 2 years of employment 

Flexible Summer Fridays 

11 Holidays

APPLICATION INSTRUCTIONS

Submit resume and cover letter with a compelling reason why you should be considered for this position. Kindly include your salary requirement for this role.  

Acuity Document Reviewer – MA, ME, NY, NJ, PA, CT, DE, MD, DC, VA, VT

Who We Are


FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.


At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?


About Technology:


Our Technology practice helps clients manage the risk and cost of e-discovery. From forensic data collection to fully managed document review services we collaborate with our clients to deliver strategic solutions tailored to their unique legal requirements. With keen focus on the productivity and defensibility of document review, clients rely on our comprehensive portfolio of software, services expertise and to address matters ranging from internal investigations to large-scale litigation with global e-discovery requirements.

If you are interested in becoming part of a fast growing company and helping shape its future, read on.

About the Opportunity:

Acuity Managed Review is seeking reviewers for upcoming document review projects based in Vermont, Massachusetts, Pennsylvania, Maine, New York, New Jersey, Connecticut, Delaware, Maryland, Washington DC, and Virginia. Reviewers should expect to work 40 hours per week in a fast-paced, deadline-driven work environment. The work is remote but applicants must physically reside in VT, MA, ME PA, NY, NJ, CT, MD, DC, or VA. At FTI, we like to get to know our document reviewers and have them work on multiple projects over time. To become a member of one of our document review teams, please apply. 

Primary Duties:

  • Review and code documents for litigation for relevance and privilege.
  • Identify useful information in the reviewed documents and communicate that information to review managers.

Basic Qualifications: 

  • Must be an attorney licensed and in good-standing in at least one U.S. jurisdiction.
  • Previous document review experience.

Preferred Skills:

  • Prior Relativity experience is preferred. 
  • Prior privilege review, analytics review, and/or quality control experience is preferred.

Basic Qualifications: 

  • Must be an attorney licensed and in good-standing in at least one U.S. jurisdiction.
  • Previous document review experience.

Preferred Skills:

  • Prior Relativity experience is preferred. 
  • Prior privilege review, analytics review, and/or quality control experience is preferred.

Additional Information

  • Job Family/Level: Contractor
  • Exempt or Non-Exempt?: Non-Exempt

Compensation

  • Minimum Pay: 30
  • Maximum Pay: 30

Remote Precision Medicine Integration Specialist – Dallas, Tx

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas and southeastern Oklahoma.  Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.  Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 

Why work for us? 

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.  

What does the Precision Medicine Integration Specialist do?
This Precision Medicine Integretation Specialist will lead interface/integration projects, and manage our interface engine and other Texas Oncology applications/services, including file transfer agent, and EMR. An ideal candidate will have experience working with molecular genomics data, especially within HL7, as well as other data delivery formats.
Responsibilities

The essential duties and responsibilities:

  • Maintaining interoperability with EMR, LIS, & reference laboratories
  • Acts as point person/project manager for new HL7/FHIR interface integrations.
  • Assists in scoping, data gathering, implementation, and other tasks involved in development of IT products and services.
  • Ensure the EMR remains current and meets the needs of the operations, as well as aligns with all regulatory requirements.
  • Maintain EMR functionality and participate in testing required system updates.
  • Assist in the planning and scheduling of EMR-related enhancements and projects.
  • Provide guidance and training to staff ensuring appropriate use and function of the system.
  • Monitor integrity of HL7 interfaces.
  • Maintain relationships and work with vendors (reference labs, practice management system, electronic medical record system).

Qualifications

The ideal candidate will have the following background and experience:

  • Bachelor’s Degree
  • 3+ years of HL7 design/implementation experience
  • 3+ years of Health Systems implementation experience
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Outlook)
  • Strong background and experience working in a Medical and/or Laboratory facility including knowledge of electronic health records, laboratory information systems, and practice management systems.
  • Experience working with and understanding HL7 data. HL7 2.5.1 is a plus.
  • Experience working with API integrations.
  • Supervisory or leadership skills.
  • Ability to work within a team and independently.
  • Excellent analytical and problem-solving skills.
  • Possess strong debugging and trouble shooting skills.
  • Excellent verbal and written communication skills highly desired.
  • Strong SQL skills desired.
  • Outstanding organizational skills with acute attention to detail are a must. Must be self-motivated and comfortable working on several projects at once.
  • Strong background in client support and demonstrated ability to work with clients who have a wide variance in IT and technical skill levels.

Working Conditions:

Environment (Office, warehouse, etc.):

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.    
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.  

Physical Requirements (Lifting, standing, etc.):

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    
  • This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings.
  • Requires correct vision, color perception and hearing to normal range.

#USONTX

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