IT & Computer Science Quiz Writer (Contract)

by Irma Moore | Mar 21, 2025 | Uncategorized

Remote US

ROLE TITLE

Study.com is looking for Computer Science & IT experts to help us complete lesson quizzes for our college course catalogue. Our ideal candidate is knowledgeable in their field, detail-oriented, and capable of creating college-level assessment questions. This is an online, remote contract role. All work is paid per piece. Per piece rates vary based on complexity and length of content.

As a Quiz Question Writer you will:

• Create batches of questions that align with your area of expertise and our lesson catalog.
• Review our lesson content to ensure your questions provide an authentic practice experience for users pursuing our college-level coursework.
• Respond to and implement feedback from our reviewer team to ensure your questions are aligned to our standards. 

Required Skills:

• A master’s degree or higher in your area of expertise 
• Teaching or tutoring experience is preferred but not required
• College-level instruction experience in your field of expertise 

What We Offer:

• Reliable Payments: You’ll receive payments twice a month and automated invoicing for your work.
• Remote Work: This is a fully online contracted work-from-home opportunity.
• Flexibility: Basically, there are no requirements! Work when you want, where you want, as often as you want, with no minimums/maximums.
• Support: Our supportive staff is available answer your questions and help you get up and running.

The Contract Process

1. Complete the application and submit with your resume.
2. Applications are approved and contracts sent on Wednesdays.
3. Submit the contract within the 5-day signing window.
4. The following Wednesday, you’ll receive onboarding instructions.

You can view a step-by-step overview of the contract process here: How to Become a Freelancer with Study.com

About Study.com

The mission of Study.com is to make education accessible, and over the last two decades we’ve become the leading online education platform, delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

We help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.

IT Tester

by Irma Moore | Mar 21, 2025 | Uncategorized

Overview

The IT Tester is responsible for performing comprehensive quality assurance testing of application software, Financial Module. This role is instrumental in ensuring that all software applications are thoroughly tested to meet the quality standards and operational benchmarks set forth by the department.

The IT Tester’s primary focus is on the integrity and reliability of software applications, aligning with Cayuse’s core values of excellence, innovation, and collaboration. The tester ensures that all applications meet or exceed predefined quality standards and function according to specific user requirements.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Quality Assurance Testing: Execute rigorous testing of application software using various methodologies to ensure the highest quality standards.
• Test Case Development: Analyze requirements and user stories to formulate detailed test cases, scenarios, and scripts. Ensure comprehensive coverage of all software features.
• Outcome Documentation: Meticulously document test outcomes and report any identified bugs or defects.
• Data Validation: Generate and validate test data and cases to confirm that the software performs as expected within established benchmarks and aligns with customer expectations.
• Comprehensive Testing: Conduct thorough testing of application components, including usability, functionality, exploratory, system, smoke, monkey, and compatibility tests.
• Coordination and Collaboration: Work closely with other team members and OTS sections to synchronize technical and security testing efforts.
• Scrum Participation: Engage actively in Scrum ceremonies, including team meetings and design sessions, contributing to the agile development process.
• Other duties as assigned.

Qualifications

Here’s What You Need

• Experience: Three (3) years of experience in:
  • Performing quality assurance testing of application software using varied testing methodologies.
  • Developing, writing, and executing test cases, scenarios, and/or scripts.
  • Identifying, developing, and validating test data and test cases that ensure software functionality and features are working within established benchmarks and customer expectations.
• DPS Projects: Experience working with DPS projects is mandatory.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Certifications: Certifications in the field of Software QA such as certifications from ISTQB are desirable.
• Documentation Skills: Experience documenting requirements and/or user stories.
• Material Creation: Experience in creating operating procedures, user guides, and/or training material.
• Scrum Team Experience: Experience working as a member of a Scrum Team.
• Software Tools: Familiarity with Jira, Jama, and Zephyr.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life an AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Account Manager

Working Conditions

•  Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
• Traditional (Mon-Fri) Core Hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $83,179.20 – USD $100,422.40 /Yr.

Scrum Master

by Irma Moore | Mar 21, 2025 | Uncategorized

Overview

The Scrum Master will serve as a pivotal leader and facilitator within the agile project management framework. The primary focus of this role is to ensure that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is responsible for promoting and supporting Scrum by helping everyone understand Scrum theory, practices, rules, and values. The role is key to enabling the team to deliver high-value products by removing impediments and fostering an environment where the team can be effective. Alignment with Cayuse’s core values is achieved through a commitment to excellence, collaboration, and continuous improvement, ensuring that client and project goals are met with the highest standards

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Lead daily stand-ups, sprint planning, retrospectives, and sprint reviews, ensuring full team engagement.
• Actively identify and remove any obstacles that may impede team progress, fostering a productive project environment.
• Provide ongoing support and guidance to the Scrum Team and organization in Agile/Scrum practices and principles.
• Regularly evaluate the maturity of the Scrum Team and provide coaching to reach higher levels of maturity.
• Ensure transparency in communication with all stakeholders and assist in managing expectations.
• Support the Product Owner in managing the Product Backlog, ensuring clarity and understanding of backlog items.
• Exhibit a leadership style that emphasizes support, empowerment, and a focus on the needs of the team.
• Choose and implement the most appropriate agile methodologies for project delivery.
• Efficiently perform or delegate special tasks as needed to support project goals.
• Facilitate team building and conflict resolution to maintain a cohesive and effective team
• Other duties as assigned.

Qualifications

Here’s What You Need

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Minimum of three years of experience in a Scrum Master role, with a proven track record of successful project delivery.
• Certified Scrum Master (CSM) or equivalent Scrum Master certification required.
• Excellent communication, leadership, and problem-solving skills. Proficiency in Agile project management tools such as Jira or Azure DevOps
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Advanced Scrum Master or Agile certifications are desirable.
• Experience with KPI development, product timeline management, and DPS projects is highly valued.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life an AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Account Manager

Working Conditions

•    Professional remote office environment.

• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
• Traditional (Mon-Fri) Core Hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $107,057.60 – USD $128,232.00 /Yr.

Services Consultant

by Irma Moore | Mar 20, 2025 | Uncategorized

Job Description

Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services.

Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes.

The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that.

LOCATION

Candidate must be based in EST Time Zone!

KEY RESPONSIBILITIES

• Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools 
• Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging)
• Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure
• Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs
• Assist the customers’ team in use case discovery and mapping of processes to be automated
• Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design
• Provide guidance on strategies to support effective change and release management across sandbox and production environments
• Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations
• Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases
• Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported
• Support and assist customer launch activities, to enable a successful go-live event
• Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a ‘BAU’ operational state for the customer (customer journey ‘Adoption’ stage)
• Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement
• Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners)
• Bring valuable product insights back into the product organization, to drive product improvement and innovation
• Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product

KEY SKILLS

• Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company
• Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies
• Good understanding of technical & solution architecture concepts, including APIs
• Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects
• Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress
• Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices
• Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency
• Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders
• Focus on service quality and customer satisfaction
• Strong coaching and troubleshooting skills

The US annualized base salary range for this position is $94,000.00-$140,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Epic Hospital Billing Analyst

by Irma Moore | Mar 20, 2025 | Uncategorized

Description

Prominence Advisors is actively seeking an Epic Hospital Billing Advisor to join their team. You’ll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You’ll help strengthen our team of the best and brightest, with reputations centered on getting things done. We’ve won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.

At Prominence, you’ll become part of a disruptive force in the Healthcare IT space, changing your clients’ expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You’ll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Requirements

You will need to possess the following qualifications for this role

• Certifications
  • Epic Hospital Billing certification
• Experience
  • 3+ years of experience as an Epic HB Advisor
  • Experience with Simple Visit Coding
• Soft-Skills
  • Strong problem-solving and analytical skills
  • Excellent communication and collaboration skills
  • Ability to work independently and manage multiple projects simultaneously

Benefits

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Technology Stipends (for Qualifying Roles)
• Work From Home
• Charitable Giving to Causes You Believe In

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Healthcare Account Receivable Specialist (Remote)

by Irma Moore | Mar 20, 2025 | Uncategorized

In this role, the successful candidate performs advanced level work related to resolution of physician claim denials. This position will be responsible for root cause analysis physician payer denials, experience in identifying procedures impacted by National Correct Coding Initiative Edits (NCCI), technical payer policies, appeal documentation and resolution. In addition, this position will be responsible for identification, collaboration, and implementation of process initiatives to reduce denials.

Highlights

· Exceptional problem solving and critical thinking skills to root cause denials and resolve accounts. Must meet quality and productivity standards.

· Demonstrates knowledge and expertise in state/federal billing guidelines, reimbursement methodologies, and payer policies.

· Makes recommendations for additions/revisions/deletions to work queues and claim edits to improve efficiency to reduce denials and underpayments.

· Identifies patterns and escalates to management as appropriate with sufficient information for additional follow up, and or root cause resolution.

· Exceptional Excel skills to summarize and provide detailed reporting to management and client.

· Tracks and trends claim denials and underpayments to identify initiatives for payer, process, or technology improvement plans.

· Strong communication skills both verbal and written to ensure all actions taken are documented, appeal letters are effective and root cause is communicated.

Preferred

· 2-3 years’ experience working in healthcare revenue cycle.

· Associates or Bachelors preferred or equivalent experience in denial management.

· Documented technical skills, Excel, Payer Portals, and Claims Clearinghouses.

The Accounts Receivable Specialist role responsibilities include following up directly with payers to resolve claim issues and secure appropriate and timely reimbursement. Identify and analyze denials and payment variances and take action to resolve account including drafting and submitting technical appeals.

Other Job Duties Include

· Examine denied and underpaid claims to determine the reason for discrepancies.

· Communicate directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement.

· Ability to identify with specific reason underpayments, denials, and cause of payment delay.

· Works with management to identify, trend, and address the root causes of issues in the A/R.

· Maintain a thorough understanding of federal and state regulations, as well as payer-specific requirements and take appropriate action accordingly.

· Document activity accurately including contact names, addresses, phone numbers, and other pertinent information.

· Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to management.

· Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet productivity and quality standards.

Salary and Other Compensation:

Applications will be accepted until 1/31/2025

The hourly rate for this position is between $18.00 – 21.63 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Education and/or Experience Associates degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.