IT Help Desk Specialist – Holidays/Weekends

by Irma Moore | Nov 12, 2024 | Uncategorized

The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users.  This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.

Primary responsibilities include but are not limited to the following:

• Responsible for responding via phone or electronically to inquiries and requests for assistance.
• Identify problems, categorize, prioritize, troubleshoot and provide advice to assist end-users.
• Provide consultation, support, and/or training to clients of computer or other NCAOC based applications.
• Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreement (SLA) guidelines.

This position reports to the Customer Relations Manager. The schedule for this position is Monday and Tuesday, 5:00 PM – 1:00 AM; Saturday and Sunday, 7:00 PM– 7:00 AM. (2) 8-Hour Shifts and (2) 12-Hour shifts for a 40-Hour week. On holidays the shift is 7:00 PM– 7:00 AM. During Holiday weeks, the Monday and Tuesday shift will be adjusted to avoid exceeding 40 hours.  This position is a 100% remote work position.

Knowledge, Skills and Abilities / Competencies

Knowledge of:  Enterprise Justice (Odyssey) and/or magistrate duties; Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.

Skills in:  analyzing and diagnosing user problems; and basic knowledge of computers, monitors, printers and network equipment. 

Ability to:  multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals, and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.

Minimum Education and Experience Requirements

Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.

Attach résumé.

Supplemental and Contact Information

The Technology Services Division of the NC Administrative Office of the Courts is an award winning team! Check out our recent accolades:

Center for Digital Government – Digital Government Achievement Awards
2012 State Level – Government to Government
2008 State Level – Government to Citizen
2003 State Level – Best of the Web (BOW)

Government Computer News Award
2014 IT Excellence – Public Sector Projects

National Association of State Chief Information Officers
2012 State Level – Government to Business
2007 State Level – Government to Government

Meet the TSD Team of the NC Administrative Office of the Courts.

Employment Benefits
  Generous Insurance Options
  Retirement Package (purchase option for other government plans)
  Flexible Benefits Package
  401(k)
  Vacation & Sick Leave
  Longevity Program
  Service Awards

Come join a great team! Learn more about the NC Administrative Office of the Courts here: http://www.nccourts.org/Careers

Grant Writer

by Irma Moore | Nov 12, 2024 | Uncategorized

About Everblue:

Everblue is a mission-driven, veteran-owned small business. Our team is committed to improving careers, government processes, and energy market transformation. We specialize in energy efficiency training for contractors participating in the DOE Weatherization Assistance Program (WAP), ensuring they have the skills to effectively implement energy-saving measures in homes.

Role Overview:

Are you a skilled grant writer with a passion for energy efficiency, sustainability, and public policy, who can expertly navigate federal RFPs, manage timelines, and communicate proactively with clients? We are on the hunt for an experienced federal grant writer who can craft compelling applications that secure funding to drive impactful projects. Join us in making a real difference and shaping a sustainable future!

Responsibilities:

– RFP Analysis & Compliance: Thoroughly review RFPs, ensuring deep understanding of requirements and compliance. Develop structured outlines, manage deadlines, and proactively track application status.

– Grant and Proposal Writing: Draft persuasive federal grant applications and proposals centered around energy efficiency, clean energy, and workforce development projects.

– Client Communications: Provide regular updates to the client with an organized list of application components, their status, people assigned to each component, and their due dates.

– Cross-check solicitation requirements before submission to ensure completeness and proactively communicate any gaps well in advance of the application deadline.

– Thought Leadership & Proposal Development: Conduct landscape analysis and research, propose strategic ideas, and help define project scope.

– Document Formatting & Structure: Looking for someone experienced with creating heading styles and outlining proposals in alignment with the order in which information is requested in RFPs and other solicitations. Successful candidates should be able to produce proposal narratives with succinct paragraphs or bullets as opposed to long blocks of text.

Requirements:

– Proven experience writing federal and/or state government grants (Department of Energy and EPA are a plus), especially those related to clean energy, energy efficiency, and/or workforce development.

– Proficiency in Microsoft SharePoint and Google Drive for collaborative document management.

– Knowledge of state procurement processes.

– Advanced writing skills, particularly in document structure, RFP alignment, and concise formatting.

– Ability to anticipate client needs, ask thoughtful questions, operate independently in a fast-paced environment, proactively bring ideas, and project manage the grant and/or proposal writing process from initial onboarding to submission.

– Availability in EST, CST, or MST time zones, with a high level of responsiveness for quick-turn requests.

– Basic understanding/background knowledge of energy efficiency, clean energy, and workforce development fields.

Email & Content Writer

by Irma Moore | Nov 12, 2024 | Uncategorized

Compose.ly is seeking an experienced Email & Content Writer with a talent for engaging, consumer-focused copywriting to join our client’s team in supporting a leading provider of whole-house water filtration systems. This role will drive product awareness and consumer engagement through carefully crafted email campaigns, blog content, and occasional social media posts. The ideal candidate is a quick learner with a strong grasp of email marketing strategy and a keen ability to communicate product-specific information accurately and persuasively.

Commitment and Duration

• Commitment: 10 hours per week
• Duration: Initial six-month contract with potential for extension based on performance and company needs

Objectives of This Role

• Advance our client’s email marketing efforts through creative, conversion-focused email campaigns.
• Develop weekly blog posts that educate homeowners on water filtration topics, highlighting the value of the client’s systems.
• Collaborate with the client’s marketing coordinator to ensure consistent, aligned content across emails, blogs, and social media.
• Build a solid understanding of the product to convey complex details effectively and in line with the brand voice.

Responsibilities

• Email Marketing: Draft and refine compelling email copy that supports product awareness and lead generation. Adapt content to meet the client’s campaign objectives and align with brand voice.
• Blog Content: Write weekly blog posts covering topics relevant to water quality, filtration, and home maintenance, aimed at educating and engaging homeowners.
• Social Media Copy: Craft concise, impactful social media posts to expand the client’s digital reach and support community engagement initiatives.
• Product Training: Participate in product training to accurately represent the client’s filtration systems and compliance standards in all content.
• Collaboration: Work closely with the marketing coordinator to build a unified content strategy that meets marketing goals and adheres to project timelines.

Skills and Qualifications

• Proven experience in email marketing, copywriting, and content creation, preferably for consumer products or related industries.
• Strong aptitude for learning product-specific information and translating it into consumer-friendly messaging.
• Excellent editing and proofreading skills to maintain brand voice consistency.
• Experience in SEO content writing for blogs is a plus.

About Our Client

Our client is a leader in whole-house water filtration, dedicated to enhancing water quality and supporting customer education. Known for innovative and sustainable solutions, they cater to clients seeking dependable, long-lasting home water filtration systems.

Attorney

by twochickswithasidehustle | Nov 12, 2024 | Uncategorized

About Atticus

At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. 

Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In just three years, we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve gotten thousands of people access to over $2B in life-changing aid, and we’re just getting started.

We’ve helped more than 20,000 people in need (see our 6,000+ five-star reviews) and raised more than $50 million from top VC firms like Forerunner, GV (Google Ventures), and True Ventures. (We just closed our Series B round in May 2023, so we’re well-funded for the foreseeable future.) We’re small but moving fast — our team grew from 52 to 91 last year and we expect to grow again in 2024.

The Job

We hire smart lawyers and set them loose on hard problems — most of which have nothing to do with traditional legal practice.

Right now, we’re looking for attorneys to join our newest team at the ground level. The Direct Representation team is single-mindedly focused on redefining what high quality representation looks like for Social Security disability applicants. The right people will have the chance to:

• Pioneer a better approach to Social Security disability law
• Collaborate with our product team to identify pain points and build solutions
• Provide vulnerable clients with cutting edge legal representation at the administrative level and in federal court
• Practice with smart, driven colleagues in a fast-paced and innovative environment

Over the last two years, we’ve attracted lawyers from firms like Munger Tolles, Hueston Hennigan, Boies Schiller, Gunderson Dettmer, and Cravath — and schools like Harvard, Stanford, and UChicago. Most have been promoted once or twice already and play critical roles across all functions.

This role is a unique opportunity to do meaningful social impact work as an attorney in a rapidly scaling startup where we put a premium on work-life balance. Your path from here could include growing as a leader at Atticus or transitioning further into tech/business as a founder or executive.

Qualifications

Required:

• You have experience at a top law firm, government agency, or non-profit. 
• You have a degree from a top law school where you demonstrated strong academic performance.
• You are admitted to the bar in any state.
• You are energized by serving clients and committed to direct representation work.
• You are a resourceful team-player ready to dive into a scrappy startup environment where you will learn quickly and get your hands dirty.
• You have a demonstrated commitment to doing good and helping people.

Bonus / Nice-to-Have:

• You have several years of meaningful work experience prior to attending law school, especially in client service or business environments.
• You have experience at a startup or other fast-paced, agile environment. 

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech or law, we’d love to meet you.

Salary and Benefits

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & ~19 paid holidays each year (including two weeks at end-of-year)
• Free membership to OneMedical
• $1,000 reimbursable stipend for education and training outside of work
• Student loan repayment assistance, 401(k), and optional HSA
• Free snacks, drinks, weekly lunches, and regular team dinners/events/retreats
• Humble, thoughtful, smart, fun colleagues 

We anticipate the base salary band for this role will be between $125,000 and $150,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team.

Technical Writer

by Irma Moore | Nov 12, 2024 | Uncategorized

Overview

Cayuse Native Hawaiian Veterans, LLC (CNHV) is a Small Business Administration (SBA) Tribal 8(a) committed to excellence by providing innovative and flexible solutions to federal government clients, emphasizing excellence in the Asia-Pacific region. CNHV’s shared capabilities mirror the capabilities of its Cayuse Holdings subsidiaries, and our market relevant service offerings, past performance credentials and diverse status allow government clients to engage quickly and confidently with CNHV

The Technical Writer will work closely with the IHS ISDEAA Manual Workgroup Team to obtain and compile various materials into an operational manual that can be both printed in hard copy and made available online in an electronic format that can be continuously edited and updated. The Technical Writer will provide writing and editing services, as well as graphic design and layout/formatting expertise in order to easily extract information from the written manual to develop training materials. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities

• Responsible for scheduling all activities associated with development of the ISDEAA Manual and training materials from planning to execution to close-out and client debriefing.
• Participate in weekly conference calls with federal workgroup/team members to answer questions or clarify plans and activities.
• Serve as the primary point of contact and liaison with the planning team.
• Provide expert technical writing services, including graphic design and layout, at the direction of the federal team with the ultimate goal of the development of an ISDEAA manual and training materials to be distributed in both hard copy and in electronic format.
• Make recommendations and develop information in formats including but not limited to: flow charts, info-graphics, and process maps, that document best practices, case studies, helpful hints and graphical materials throughout the manual to make it easy-to-read, compelling, and pleasing to the user.
• Development of training materials from the critical processes identified within the ISDEAA manual. Training slides shall be provided by the contractor in MS Power Point slides that are logical and follow the processes outlined in the manual.
• Provide all electronic files created to develop the manual and training materials to the federal team at the completion of the project period.
• Travel as needed to perform the above tasks.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Undergraduate and/or Graduate education that includes: a total of 15 semester hours in an appropriate scientific, technical, or social science field, and at least one course above the introductory level in the field(s) covered by the position.
• Previous experience as a writer or editor of technical reports, articles, manuals, or specifications. Must be able to pass a background check.
• May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Ability to read, comprehend, and assess a vast amount of highly technical information in a time constrained environment.
• Ability to acquire and present technical information through independent reading, interviews with subject matter specialists, interpretation of diagrams, or other methods.
• Advanced proficiency with MS Word, Excel, PowerPoint, and Adobe specifically for large documents (20-100+ pages) including utilizing and modifying styles.
• Superior interpersonal skills with the ability to manage expectations and explain technical detail.
• Experience creating info graphics such as diagrams, screenshots, workflows, graphs, etc.
• Comprehensive understanding of concise writing, minimalism, information mapping, and
• structured authoring.
• Ability to work as part of a team in a fast-paced, high-intensity work environment.
• Ability to produce high quality results under tight deadlines.
• Strong attention to detail.
• Strong verbal and written communication skills.

Reports to: Program Manager

Working Conditions:

• Professional remote office environment.
• Must be physically and mentally able to perform duties for extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• Provide on-call support outside normal operating hours.
• May be asked to travel for business or professional development purposes.
• Must be able to attend and conduct in person and virtual meetings as needed.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range

USD $40.87 – USD $45.00 /Hr.

Billing Manager

by Irma Moore | Nov 12, 2024 | Uncategorized

We have the opportunity for an experienced Billing Manager t to join the firm’s Financial Operations department.  The Billing Manager provides department leadership ensuring the production of accurate invoices, while maintaining an acceptable work flow to meet monthly billing goals and deadlines. This role strives to ensure the Billing Team has appropriate procedures, policies, and tools to perform their assigned responsibilities. The position fosters team building, collaboration and cooperation among all Billing personnel as well as personnel across departments. The Billing Manager plans and leads monthly Billing Department staff meetings and manages all aspects of billing, training, coaching and team development, through oversight and direct involvement with performance standards.
Essential Functions

• Oversees all billing activity to ensure accurate and timely invoicing to clients. Includes hands-on billing, when necessary.
• Oversees billing compliance role, ensuring the submission of new timekeepers on vendor sites is completed timely and accurately.
• Sends various billing reports to include billing progress for each team, along with support month-end close.
• The Billing Manager is the Aderant billing expert. Must be able to answer questions and provide solutions to billing issues. Leverage all of the system’s features to optimize billing outcomes.
• Delegates work accordingly based on volume, complexity and priority.
• Develops billing policies, procedures, and internal controls.
• Develops departmental processes and training on procedures and technology for Billing Team.
• Coaches and mentors Billing team. Maintains an open dialogue to improve morale and engender team spirit. Ensures the core values of the firm are reflected in the billing staff. Promotes an atmosphere of positive behavior by leading and participating in positive communication that improves working environment.
• Recruit new billers, as needed.
• Lead team to provide consistent delivery of high quality customer service to our clients, co-workers, billing attorneys and fellow employees.
• Conduct mid-year and annual evaluations, including Senior Managers, when necessary.

Requirements

• Undergraduate degree in finance, accounting or any related field and/or equivalent work experience.
• 5+ years of experience in a management/supervisory capacity.
• Must have strong technology skills, including MS Office Suite and an ability to leverage technology in work processes.
• Experience with Aderant or similar billing software is required.
• Previous law firm experience preferred.
• Excellent planning, organization, oral and verbal skills, including an ability to present and persuade others based on analysis of issues.
• High level of computer skills. Experience in Aderant (Billing System Software), Excel, Word, and Outlook are required.
• Strong interpersonal skills necessary in order to communicate effectively with clients, attorneys, practice assistants and management.

Benefits

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview

Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law – Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.

We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.

Equal Opportunity Employer.