Clinical Systems Specialist

The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels such as Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration.

This job is “HOT”: 🔥

  • Be the go-to expert for EHR optimization and training at Midi
  • Work cross-functionally with clinical, product, and operations teams to improve workflows
  • Thrive in a fast-paced, constantly evolving environment where your impact is immediate

Business impact: 📈

  • Optimization and Workflow: Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems. Collaborate with clinical and IT teams to identify areas for EHR optimization. Evaluate current workflows and recommend process improvements through EHR tools and functionalities. Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows. Use EHR usage analytics to guide optimization efforts and training needs. Partner with clinical teams to identify system pain points and lead resolution and enhancement projects.
  • Training and User Support: Collaborate with Learning & Development to develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements. Create user-friendly training materials, job aids, quick-reference guides, and e-learning content. Conduct one-on-one and group training sessions. Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues. Provide post-training support and gather feedback for continuous improvement.
  • Project Participation and System Maintenance: Participate in go-lives, system upgrades, and major EHR projects. Support testing and validation of EHR changes and enhancements. Manage small-scale projects from initiation to completion. Serve as a liaison between users, Midi product, engineering, and Athena support.
  • Communication, Ticketing System, and Slack Channel Management: Monitor and manage EHR-related Slack channels, responding promptly to troubleshoot and resolve issues. Track issues via the ticketing system, assign priorities, and ensure timely resolution. Route complex issues to the appropriate support teams. Post updates, tips, known issues, and resources to ensure consistent communication and collaboration best practices.

What you will need to succeed: 🌱

  • Experience & Education: Bachelor’s degree in healthcare or related field preferred. Highly proficient in AthenaOne EHR system, reporting, and optimization tools. Demonstrated experience delivering training across clinical departments and roles.
  • Skills & Traits: Patience with people of all skill levels. Strong talent in teaching and training, with an ability to explain complex concepts simply. Ability to identify efficiencies in processes and system functionality. Strong collaboration skills to work closely with product and clinical operations on new releases and processes. An “at your service” mindset when answering questions.

Who you are:

  • People love how you explain things because you make complex ideas easy to understand.
  • You’re known as the go-to AthenaHealth point of contact for solving problems and unlocking new efficiencies.
  • You thrive in a fast-paced environment, working at the center of all departments rather than in a silo.
  • You teach frontline staff (patient care, medical assistants, tech support) and clinicians alike.
  • You collaborate with product, marketing, and operations, always keeping the big picture in mind.
  • You’re energized by recommending and implementing EHR efficiencies that improve patient and staff/clinician experience.

The interview process will include: 📚

  1. Recruiter Screen (30 min)
  2. Hiring Manager Screen (30–45 min)
  3. Team Interviews (30-45 min)
  4. Final Leader Interview (30 min)

The salary range for this role is ~$80,000–$100,000, depending on experience and location.

This role is not eligible for sponsorship. Must have authorization to work in the United States now and in the future.

#LI-DS1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Clinical Scheduling Specialist

Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice! We offer a flexible work schedule and 100% remote environment with a competitive salary, benefits and a kind, human-centered environment. 

Business Impact  📈  

  • Sole responsibility for creating every Midi clinician’s schedule in Athena 
  • Daily monitoring of clinician schedules
  • Management of patient waiting list to backfill patients as times become available 
  • Rescheduling of patients as needed
  • Adjustment of clinician schedules as needed 
  • Cross-coverage of Care Coordinator Team responsibilities as assigned 

What you will need to succeed: 🌱

  • Availability! 5 days per week8 hour shift + 30 min unpaid lunch – 9:30 AM to 6 PM PST
  • Minimum of five (3) years as a Clinical Scheduler building clinician schedules (preferably in AthenaHealth)
  • Minimum of 1 year experience working for a digital healthcare company 
  • Proficiency in scheduling across multiple time zones
  • Self-starter with strong attention to detail

What we offer: 

  • Compensation: $30/hour, non-exempt
  • Full Time, 40-hour work-week 
  • Fully remote, work from home opportunity! 
  • Benefits (medical, dental, vision, 401k)

The interview process will include: 📚 

  1. Interview with Recruiter (30 min Zoom)
  2. Interview with Scheduling Supervisor +  Lead Scheduler (30 min Zoom)
  3. Final Interview with Practice Manager (30 min Zoom)

***Scheduled Shift Time is M-F 9:30am-6pm PST***

Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot

#LI-DS1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Clinical Operations Specialist

The IWC Clinical Leadership team is looking for a Clinical Operations Specialist comfortable in a rapidly growing and changing environment. The ideal candidate is a strong communicator both written and verbally and is able to anticipate needs by understanding the preferences and needs of each of the team. They will support process improvement as the company scales and will take pride in balancing competing priorities while also moving tasks forward with impeccable attention to detail.

This job is “HOT”: 🔥

The Clinical Operations Specialist plays a pivotal role in supporting the efficiency and effectiveness of clinical operations. Reporting to the Medical Director, IWC, this position focuses on directly supporting goals and initiatives for our 4 Clinical Leaders (1 Medical Director, 3 Clinical Directors) overseeing the entire clinician workforce. This candidate plays a key role in the development, implementation, and optimization of standard operating procedures (SOPs) and protocols, as well as serving as the lead in various projects. The specialist analyzes current processes, identifies challenges, and implements solutions to enhance operational excellence. This role requires close collaboration with various clinicians and operational leaders to ensure the delivery of high-quality patient care and a seamless clinical workflow. 

What You’ll Own: 🔑📋

Operational Excellence:

  • Develop, document, and implement SOPs and protocols to standardize clinical operations.
  • Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
  • Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
  • Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
  • Help manager calendars for clinical leadership; record and distribute meeting minutes as needed.

Collaboration and Communication:

  • Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making.
  • Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.

Project Management:

  • Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
  • Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
  • Facilitate training sessions and workshops to educate staff on new processes and protocols.

Data Analysis and Reporting:

  • Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
  • Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.

Business impact: 📈

  • Care Delivery Metrics for Clinician Cohort
    • Data Reports & Dashboards – Collect, evaluate, and analyze key performance metrics for Clinician Workforce.
      Internal Metrics Review Summary – Regular reporting on key trends and findings, shared with relevant teams. Identify unusual data trends, investigate root causes, and provide data-driven solutions with clear action plans.
    • Assessment of current metrics, with recommendations for improvement.
    • Clinician Workflow Analysis – Collect and synthesize feedback from various stakeholders on clinical workflows, identifying trends, and proposing solutions.
  • Operational Escalation and Project Management
    • Downtime SOPs – Updated SOPs for handling system downtimes for Clinicians.
    • Updated clinical workflows – regularly update clinical workflows based on clinical guidelines.

Project Management – oversee projects in conjunction with Clinical Leadership. Inform key stakeholders of progress, blockers, and items for reconsideration or escalation.

  • SOP/Workflow Development for Operational Excellence
    • Updated protocols and SOPs – An analysis of existing protocols with recommended improvements.
    • Process Improvement Proposals – Suggested workflow enhancements to improve productivity.
    • A3 Analysis Presentations – Structured reports identifying operational challenges and continuous improvement strategies.

What you will need to succeed: 🌱

QUALIFICATIONS

  • Bachelor’s degree.
  • 3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
  • Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
  • Self-motivated and highly reliable, with excellent time management and project management skills.
  • Strong organization skills with excellent attention to detail
  • Exceptional written and verbal communication skills.
  • Experience working in a fast-paced and rapidly growing environment.
  • Ability to learn new systems and programs quickly
  • Demonstrated commitment to a diverse and inclusive work environment.
  • Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations 
  • Proficient in G-Suite

KEY COMPETENCIES

  • Process improvement mindset
  • Attention to detail and a strong focus on quality
  • Ability to work independently while managing multiple priorities
  • Collaborative and team-oriented approach

ADDITIONAL DESIRED SKILLS

    • Familiarity with healthcare and/or mission-driven businesses. 
    • Genuine interest in improving health outcomes for women.
    • A high level of energy and enthusiasm. A “no task is too small” attitude.
    • Ability to foster strong interpersonal relationships.

What we offer: 💼 ✨

  • The compensation range for this role is $70,000-80,000 annually.
  • Desirable benefits package, including:
    • Health, dental and vision
    • Paid holidays
    • Flexible time off

The interview process will include: 📚

  1. Recruiter Screen (30 min)
  2. Hiring Manager Screen (30 min)
  3. Director Interview (30 min)
  4. Final Interview (30 min)

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

#LI-DS1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Authorization Specialist, Trainer – Remote

This role is for a revenue cycle pro who can train, standardize, and level up oncology authorization work across a team. You’ll lead training, build documentation, and make sure staff apply payer guidelines and RCM best practices consistently, not “everybody doing it their own way.”

About OneOncology
OneOncology supports independent community oncology practices through a physician-led, patient-centric, technology-powered model. They provide the capital, technology, and expertise practices need to grow and deliver high-quality cancer care across the U.S.

Schedule

  • Full-time
  • Remote (United States)
  • Training delivered in both virtual and in-person formats as needed

What You’ll Do

  • Lead and facilitate training for new and existing staff on oncology authorization processes and RCM best practices
  • Develop, update, and maintain training materials including manuals, documents, and reference guides
  • Assess training needs and provide ongoing education to support consistent performance and compliance
  • Serve as a go-to resource for staff questions related to authorization and RCM workflows
  • Monitor training effectiveness and recommend improvements based on outcomes and feedback
  • Keep training materials current and aligned with payer guidelines, regulatory requirements, and OneOncology policies
  • Support additional responsibilities as needed to advance the mission

What You Need

  • High school diploma or equivalent
  • 5+ years of experience in Revenue Cycle Management operations (oncology authorization preferred)
  • 3–5 years of authorization experience
  • Medical insurance background
  • Strong presentation and facilitation skills for in-person and virtual training
  • Ability to build clear, effective documentation and training resources
  • Ability to assess learning needs and adapt training methods for different learners
  • Commitment to continuous learning and knowledge-sharing
  • Adult learning principles and instructional design experience (a plus)

Benefits

  • Full-time remote role with a specialized training focus
  • Direct impact on authorization quality, consistency, and compliance
  • Opportunity to shape best practices and documentation across a growing platform

Posted 30+ days ago, so it’s worth confirming it’s still active before you put real time into it.

If you’re good at translating complicated payer rules into “here’s exactly how we do this,” this is a strong lane.

Happy Hunting,
~Two Chicks…

APPLY HERE

Credentialing Specialist – Remote

This role is for someone who’s meticulous, discreet, and fast with provider credentialing from start to finish. You’ll own applications, verifications, CAQH upkeep, hospital privileges, and licensing tracking so providers are cleared to schedule, bill, and deliver care without delays.

About OneOncology
OneOncology supports independent community oncology practices through a physician-led, patient-centric, technology-powered model. They provide practices with capital, technology, and operational expertise to help them grow and deliver better cancer care across the U.S.

Schedule

  • Full-time
  • Remote (United States)
  • Travel flexibility as needed

What You’ll Do

  • Handle credentialing and re-credentialing for physicians and allied health professionals
  • Complete, submit, and track credentialing applications with managed care organizations and hospitals
  • Apply for and validate hospital privileges for providers
  • Obtain malpractice insurance policies as required
  • Notify staff when credentialing is complete to support scheduling and billing readiness
  • Maintain and update provider CAQH profiles quarterly
  • Manage credentialing databases and provider files with accurate, confidential documentation
  • Maintain provider credentialing documentation in technology tools and hard-copy files on the OneOncology platform
  • Track and maintain clinical licenses for nursing, pharmacy, and lab personnel
  • Track provider continuing education credits and notify providers of deficiencies
  • Submit documentation in the event of provider audits
  • Support provider terminations by notifying MCOs, hospitals, and EMR systems within 30 days to remove departed providers

What You Need

  • High school diploma and 2+ years of related experience
  • Industry experience leading credentialing activities in a large provider practice or multiple practices
  • Proficiency with MS Office (Word, Excel) and web-based applications
  • Ability to communicate verbally and in writing with confidentiality and professionalism
  • Strong attention to detail and organizational skills
  • Ability to manage heavy workloads, prioritize multiple responsibilities, and meet tight deadlines
  • Strong interpersonal skills and a collaborative, team-oriented mindset
  • Solid research and problem-solving skills
  • Bachelor’s degree (preferred)
  • Training experience and credentialing certifications (preferred, not required)

Benefits

  • Full-time remote role supporting provider readiness and operational growth
  • High-impact work tied directly to scheduling and billing activation
  • Stable, process-driven environment with opportunities to deepen credentialing expertise

Posted 30+ days ago, so you’ll want to move with intention and make sure it’s still active on their end.

If you’re the person who catches missing details before they become delays, this role will feel like home.

Happy Hunting,
~Two Chicks…

APPLY HERE

Manager, Credentialing – Remote

This role is for a credentialing leader who can keep onboarding moving, remove payer roadblocks, and run a tight workflow across multiple practice locations. You’ll lead specialists, own day-to-day execution, and make sure providers are credentialed, enrolled, and privileged correctly and on time.

About OneOncology
OneOncology supports independent community oncology practices through a physician-led, patient-centric, technology-powered model. They provide the resources, technology, and operational expertise practices need to grow and deliver high-quality cancer care across the U.S.

Schedule

  • Full-time
  • Remote (United States)
  • Flexibility for travel as needed

What You’ll Do

  • Lead a team of Credentialing Specialists to process hospital applications and payer enrollments across multiple practice locations
  • Proactively identify and resolve delays, issues, and barriers impacting credentialing timelines
  • Step in directly to perform enrollment, credentialing, and license application or renewal work when needed
  • Prioritize timely provider onboarding and communicate progress, delays, and needs to stakeholders
  • Support administrative leadership tasks including interviewing candidates and leading education sessions
  • Provide support to Credentialing Supervisors and Specialists to maintain consistency and quality
  • Conduct practice-level assessments, document current workflows, and develop gap analyses to align with standard practices
  • Help design and manage credentialing and enrollment policies and procedures to ensure regulatory and accreditation compliance
  • Drive process improvement initiatives to streamline credentialing operations for assigned practices
  • Support workflow design and implementation of new features released by credentialing technology vendors
  • Serve as a subject matter expert for partner practices and internal departments across the platform
  • Partner with leadership to develop standard reporting packages and performance visibility
  • Build relationships with payers and external partners and address enrollment barriers directly
  • Coordinate with Revenue Cycle Management to resolve claims denied due to credentialing or enrollment issues and support payor portal management
  • Take on additional responsibilities that support the mission of improving cancer care

What You Need

  • 5+ years of credentialing and non-delegated enrollment experience
  • 3+ years of supervisory experience, ideally in credentialing and enrollment
  • Current working knowledge of enrollment processes for commercial and government payors
  • Hands-on experience leading credentialing and enrollment activities
  • Experience working with NCQA criteria
  • Strong organizational skills and ability to manage multiple complex projects at once
  • Strong written and verbal communication skills
  • Experience implementing credentialing software tools
  • Ability to aggregate, analyze, and use data to drive workflow decisions
  • Experience leading credentialing for large practices or multiple practices (highly preferred)
  • Bachelor’s degree (preferred)
  • Training experience and certifications (preferred, not required)

Benefits

  • Full-time remote leadership role with cross-functional impact
  • Direct influence on provider onboarding speed and revenue readiness
  • Opportunity to improve systems, workflows, and reporting at scale

Posted 13 days ago, so it’s not brand new. If you’re qualified, don’t let it cool off.

If you can lead people and still jump into the weeds when a payer stalls, this is your kind of role.

Happy Hunting,
~Two Chicks…

APPLY HERE