by Terrance Ellis | Nov 10, 2025 | Uncategorized
Support young people and families starting virtual mental health treatment by coordinating schedules, answering questions, and ensuring they receive a smooth, connected care experience.
About Charlie Health
Charlie Health provides virtual intensive outpatient treatment for teens and young adults struggling with complex mental health challenges. Their mission: connect people to life-saving care, fast.
Schedule
- Full-time, remote
- Must be able to work one of the following shifts:
- Mon-Fri 10am–7pm MT (11am–8pm CT, 12pm–9pm ET, 9am–6pm PT)
- Tues-Sat 9am–6pm MT (10am–7pm CT, 11am–8pm ET, 8am–5pm PT)
- 2-week training: Mon–Fri, 8am–5pm MT
- Not available in: AK, CA, CO, ME, NY, WA, MA, OR, NJ, CT, MN, DC
Responsibilities
- Welcome new clients and families after admission and guide them through onboarding
- Communicate program details, insurance information, and next steps
- Schedule and reschedule appointments, ensuring clients stay engaged in care
- Monitor attendance and proactively reach out to support clients who miss sessions
- Act as the point person between clients and internal teams (Admissions, Billing, Clinical, Outreach)
- Help families secure aftercare appointments post-program
- Document every interaction accurately and on time
- Maintain high performance across key KPIs:
- appointment scheduling
- call volume
- financial enrollment completion
- client follow-up + resolution
- aftercare scheduling
- satisfaction scores
Requirements
- High school diploma or equivalent
- 2+ years in customer support or patient success
- 1–2 years with Salesforce or similar CRM
- 1–2 years experience in a call center or virtual support setting
- Experience discussing financial/insurance topics with customers (healthcare is a plus)
- Strong multitasking ability in a fast-paced environment
- High emotional intelligence and care-driven communication skills
- Knowledge of HIPAA preferred
- Proficiency with:
- Slack
- G-Suite / Microsoft Office
- Zoom
- EMR systems
- Work authorization in the U.S., fluent in English
Spanish bilingual ability is a plus, not required
Compensation & Benefits
- Salary range: competitive based on experience & location
- Comprehensive benefits package
- Mission-driven culture focused on real-world impact
What Success Looks Like
You’ll shine here if you:
- Can build rapport fast and keep stressed families calm and supported
- Stay organized and thrive in structured, KPI-driven environments
- Enjoy being the reliable point of contact for clients
- Move fast without losing accuracy or empathy
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 10, 2025 | Uncategorized
Help support teens and young adults transitioning out of mental health treatment by coordinating aftercare plans and keeping referral partners in the loop.
About Charlie Health
Charlie Health delivers virtual intensive outpatient mental health treatment for adolescents and young adults. Their mission is to connect people with personalized, life-saving care—especially those facing complex mental health challenges.
Schedule
- Full-time
- Remote
- Evenings and some weekends may be required
- Not available in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN
Responsibilities
- Serve as a liaison between clients, families, and referral sources such as hospitals, schools, and providers
- Provide treatment updates to referring partners and answer inquiries
- Create individualized discharge plans and identify appropriate aftercare providers
- Coordinate referrals, confirm placement, and ensure a smooth transition out of care
- Maintain accurate documentation and progress notes
- Use provider databases and external platforms to place referrals
- Collaborate closely with clinical and admissions teams
- Meet daily/weekly KPIs and follow internal processes
Requirements
- Bachelor’s degree in social work, psychology, health sciences, communications, or related field
- 2+ years experience in healthcare case management, discharge planning, care coordination, outreach, or similar client-facing role
- Strong relationship-building and communication skills
- Highly organized with exceptional attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
- Proficient with CRM platforms (Salesforce preferred) and Google/Microsoft tools
- Eligible to work in the U.S., fluent in English
Spanish bilingual ability is a plus, not a requirement
Benefits & Compensation
- Salary range: $52,500–$60,000 per year (based on experience & location)
- Potential bonus eligibility
- Full benefits package for full-time exempt employees
- Mission-driven culture and fast-growing organization
Who Thrives Here
- Relationship-builders who can stay composed under pressure
- People who like systems, follow-through, and helping clients navigate the next step
- Mission-driven professionals who care deeply about youth mental health
- Organized operators who can juggle multiple cases without dropping details
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 10, 2025 | Uncategorized
Help families access urgent mental health care by guiding them through the admissions process with compassion, clarity, and purpose.
About Charlie Health
Charlie Health is transforming access to mental healthcare for people with serious emotional and behavioral needs. They deliver personalized, virtual intensive treatment designed for teens and young adults, connecting individuals and families to life-saving support when they need it most.
Schedule
- Full-time
- Remote (role NOT available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Shift-based scheduling required (varies; includes evenings/weekends depending on slot)
Responsibilities
- Handle high volumes of inbound and outbound calls with prospective clients, families, and referral partners
- Build rapport, gather patient details, explain program options, and guide families toward care
- Clearly communicate insurance and payment expectations
- Maintain accurate records in Salesforce and ensure treatment consent documentation is complete
- Coordinate closely with internal care teams to meet time-to-admission and client satisfaction metrics
- Track KPIs, including conversion rate, call volume, and admission timelines
- Represent Charlie Health’s mission and clinical model with clarity and compassion
Requirements
- Bilingual fluency in Spanish and English (required)
- Bachelor’s degree
- 2+ years of sales or admissions experience with proven performance against targets
- Experience working with CRM tools (Salesforce preferred)
- Comfort working with youth and families in emotionally sensitive situations
- Ability to multitask, manage high call volumes, and meet quotas in a fast-paced environment
- Familiarity with HIPAA and behavioral health settings is a plus
- Proficient with Google Suite and Microsoft Office
Benefits
- Competitive pay: $54,000–$60,000 base + performance bonus (target total $66,000–$84,000)
- Full benefits package for full-time employees
- Mission-driven startup environment improving access to mental health care
This role is ideal if you’re empathetic, driven, and skilled at guiding people through high-stakes decisions while maintaining calm and clarity.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 10, 2025 | Uncategorized
Help protect patient privacy and support secure medical records access for a mission-driven mental healthcare organization changing lives nationwide.
About Charlie Health
Charlie Health provides virtual intensive behavioral health care for people with complex mental health needs. Their model combines personalized treatment, evidence-based practices, and deep human connection to deliver meaningful outcomes at home. The team is driven by a shared mission to remove barriers and make life-saving care accessible.
Schedule
- Full-time
- Remote (must not reside in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Hybrid schedule required for those living within ~45 minutes of a Charlie Health office
Responsibilities
- Receive and process requests for patient medical records and protected health information
- Verify authorization validity and ensure compliance with HIPAA, state, and federal guidelines
- Retrieve and release correct patient information from EMR systems
- Maintain strict confidentiality and accuracy in document processing
- Respond to internal and external requests via phone, email, Slack, and EMR
- Document requests, actions, and disclosures in tracking systems
- Support training and provide guidance on release-of-information policies
- Scan and upload documents into the EMR
- Communicate workflow needs and improvements to leadership
- Assist with administrative tasks and operational projects as needed
Requirements
- Associate degree or equivalent Release of Information experience
- 1+ year working in behavioral health records or related healthcare environment
- Strong attention to detail and accuracy in patient data handling
- Professional written and verbal communication skills
- Ability to manage multiple requests and prioritize in a fast-paced environment
- Comfort with cloud-based tools (Google Suite, Slack, Zoom, Salesforce, Dropbox) and EMR systems
- Must be authorized to work in the U.S. and fluent in English
- Commitment to maintaining confidentiality and patient trust
Benefits
- Medical, dental, vision, and additional wellness benefits
- Competitive pay: $44,000 – $60,000 per year
- Growth opportunities within a fast-scaling behavioral health organization
- Potential equity options depending on role and level
If you’re motivated by purpose, detail-driven, and want to help broaden access to mental healthcare, this role lets you make an impact from home.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 10, 2025 | Uncategorized
Support electronic enrollment processes for healthcare clients by coordinating ERA and EFT setup with carriers, vendors, and clearinghouses.
About Zotec Partners
Zotec Partners is a leading healthcare technology and revenue cycle management company helping physicians streamline business operations. With 25+ years of innovation and a nationwide team, Zotec focuses on accuracy, efficiency, and service excellence across medical billing and data systems.
Schedule
- Full-time
- Fully remote (U.S.)
Responsibilities
- Process client enrollments for electronic remittance advice (ERA) and electronic funds transfer (EFT)
- Coordinate EDI paperwork with insurance carriers, vendors, and clearinghouses
- Communicate with enrollment support reps via phone, email, and fax
- Provide administrative support related to EDI enrollment setup and updates
- Track enrollment progress, maintain accurate notes, and follow up as needed
- Manage a high-volume workload in a fast-paced environment
- Assist with special projects as assigned
Requirements
- High school diploma or equivalent
- 3–5 years of accounts receivable or medical payment processing experience (medical environment required)
- Strong communication skills when working with carriers, internal teams, and clients
- Able to multi-task and self-manage workload
- Comfortable in fast-paced environments and shifting priorities
- Ability to learn proprietary software systems
- Detail-oriented, organized, and able to stay focused with limited supervision
Benefits
- Health, dental, and vision coverage
- Paid time off and holidays
- Disability coverage
- 401(k) program
Why This Role Fits
This position is built for someone who thrives on precision, communication, and follow-through. If you enjoy tracking details, coordinating with carriers, and keeping enrollment pipelines moving smoothly, this is a solid remote path in the healthcare tech space.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 10, 2025 | Uncategorized
Ensure accuracy, compliance, and high-quality documentation standards across medical coding operations in a fully remote role.
About Zotec Partners
Zotec Partners is a national leader simplifying the business of healthcare for physicians and medical organizations. With 25+ years of innovation and more than 900 employees, Zotec builds efficient, patient-centered revenue cycle solutions supported by a collaborative culture.
Schedule
Responsibilities
- Conduct comprehensive coding audits to ensure accuracy and regulatory compliance
- Review medical documentation to validate coding, E/M levels, and clinical detail
- Prepare audit findings and recommend improvements for quality and compliance
- Provide feedback and education to providers on documentation standards
- Support onboarding by reviewing new provider documentation and offering training
- Answer coding, documentation, and billing inquiries with clarity and accuracy
- Deliver targeted training to coding staff based on audit trends and guidelines
- Maintain coding certifications and stay current on regulations, payer rules, and industry changes
- Collaborate across internal teams to support initiatives and uphold compliance standards
Requirements
- National coding certification required (CPC, CCS, RHIT, RHIA)
- 5+ years specialty-specific medical coding experience
- 1+ year in senior, auditing, or lead-level coding role preferred
- Proficient in Microsoft Excel for reporting and tracking
- Strong knowledge of coding guidelines, documentation rules, and compliance regulations
- Skilled in reviewing medical records and identifying documentation gaps
- Clear written and verbal communication, able to offer constructive feedback
- Detail-driven mindset with strong analytical and problem-solving ability
- Able to work independently and collaborate across teams
Benefits
- Health, dental, and vision plans
- Paid time off and holidays
- Short and long-term disability
- 401(k) plan
Why It’s a Fit
This role suits someone who knows coding inside and out, takes pride in accuracy, and enjoys coaching providers and coders to a higher standard. If you like balancing precision with education and want to make an impact on quality and compliance, it’s worth a look.
Happy Hunting,
~Two Chicks…
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