by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help keep high stakes legal proceedings running smoothly from behind the screen. As a Part-Time Virtual Tech Assistant at Steno, you will be the on-camera tech support that saves the day when audio, video, or Zoom issues try to derail a remote deposition.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Part-time, remote role based in the United States.
Hourly, non exempt position.
Minimum of 20 hours of availability Monday through Friday between 9 a.m. and 5 p.m. Pacific Time, with full availability at least three days per week.
Must be available for the first 10 weekdays of hire for training.
Currently hiring in: AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, and WI.
What You’ll Do
⦁ Provide live, on camera technical support during remote depositions using Zoom and Steno Connect, troubleshooting audio and video issues in real time.
⦁ Organize and manage documents needed for virtual depositions so sessions run smoothly.
⦁ Ensure clients are comfortable using the platform, answering technical questions and guiding them through features as needed.
⦁ Communicate with clients in a clear, assertive, professional, and courteous manner.
⦁ Learn and navigate multiple online platforms, keeping up with Steno products, processes, and occasional ambiguity.
⦁ Deliver white glove, hospitality driven customer service before, during, and after depositions.
What You Need
⦁ At least 2 years of customer service experience.
⦁ At least 1 year of experience with video or audio conferencing, including strong Zoom proficiency; you should be comfortable navigating and troubleshooting Zoom features and will be tested on this.
⦁ Ability to coordinate many moving parts and stay calm in a high stress, live environment.
⦁ Comfort using multiple technologies and learning new tools quickly.
⦁ High attention to detail, strong organization skills, and the ability to multitask.
⦁ At least 6 months of experience working in a remote setting.
⦁ Availability for weekly training and ongoing education requirements.
⦁ Interest in working with a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Experience in the court reporting or legal industry, or in a startup environment, is a plus.
Benefits
⦁ Competitive pay in the range of 20 to 23 dollars per hour, depending on experience.
⦁ Monthly healthcare reimbursement to help offset the cost of covered insurance premiums and expenses for part time employees.
⦁ Wellness and mental health benefits that can be shared among employees and their households.
⦁ Paid sick time coverage for scheduled work days when you cannot work.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Company supplied computer plus a monthly stipend to help cover internet costs and more.
If you are great with Zoom, calm under pressure, and ready to command a virtual room while supporting legal teams, get your application in before this spot is gone.
If you want a flexible, remote role where your tech skills, people skills, and composure can really shine, this could be the perfect fit.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Lead the team that keeps high stakes legal documents moving on time and by the book, all from your home office. As Service of Process Supervisor at Steno, you’ll own strategy and day-to-day execution, shaping how modern service of process is delivered at scale across multiple jurisdictions.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full-time, remote role based in the United States.
Salary, exempt position with a flexible schedule aligned to business and client needs.
Work closely with litigation support leadership, product, engineering, and vendor partners in a distributed environment.
What You’ll Do
⦁ Oversee day-to-day service of process operations, managing high volume caseloads and ensuring timely, compliant delivery.
⦁ Provide daily operational direction and people leadership across all service of process initiatives and client requests.
⦁ Develop, document, and refine standard operating procedures that scale with business growth and new market expansion.
⦁ Manage operational metrics and KPIs, using data to drive continuous improvement and service excellence.
⦁ Address client inquiries and grievances with strategic problem solving and collaborative, long term solutions.
⦁ Lead and support a fast paced service of process team, setting expectations, coaching, and reinforcing high standards.
⦁ Build and maintain a national network of process servers, including independent contractors, statewide vendors, and nationwide affiliates.
⦁ Recruit, vet, onboard, and manage vendors to ensure compliance with industry standards and regulatory requirements.
⦁ Design and manage a vendor performance metrics system to track service quality, completion rates, and compliance.
⦁ Serve as a key point of contact for service of process clients, leading onboarding and ensuring smooth integration with Steno’s platform.
⦁ Optimize systems and workflows to track service requests, vendor performance, and client communications.
⦁ Collaborate with product and engineering to enhance service of process functionality and customer facing tools.
⦁ Partner cross-functionally to integrate service of process workflows with depositions and other legal services.
⦁ Stay current on legal tech innovations and identify opportunities to modernize traditional service of process practices.
What You Need
⦁ At least 5 years of experience in the service of process industry with deep knowledge of legal service requirements and compliance.
⦁ At least 2 years in a management or leadership role overseeing service of process operations or similar functions.
⦁ Proven ability to manage high volume caseloads of 300 or more monthly service requests with consistent quality and timeliness.
⦁ Extensive experience building and managing vendor networks, including independent contractors and statewide or national affiliates.
⦁ Expert level knowledge of jurisdictional service rules and regulatory requirements across multiple states.
⦁ Strong client relationship management skills, ideally from professional services or the legal industry.
⦁ Experience with CRM software and operational management systems to track work and performance.
⦁ CALSPro Certified Process Server (CCPS) or an equivalent professional certification, or a strong interest in obtaining one.
⦁ Excellent communication and conflict resolution skills with the ability to navigate complex client and vendor situations.
⦁ Bonus: experience with SaaS platforms, API integrations, or web based portals, plus experience providing training, webinars, or educational content to teams.
Benefits
⦁ Salary range of 85,000 to 110,000 dollars per year, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you are ready to own the playbook for service of process at a modern legal tech company, now is the moment to get your application in.
If you love building systems, leading people, and turning complex legal operations into something smooth and scalable, this role could be where you do your best leadership work yet.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help move critical legal documents where they need to go, on time, every time. As a Service of Process Specialist at Steno, you will be at the center of litigation support operations, turning complex client requests into smooth, on schedule deliveries for courts, vendors, and law firms.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, cutting edge tools, and a true hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position with a flexible schedule aligned to Pacific Time.
Must reside in California (preferred) or another location that operates on Pacific Time and be available for a busy, fast paced workload.
What You’ll Do
⦁ Enter and reconcile client and order information in internal databases, including new assignments, documentation updates, status notifications, and order closure.
⦁ Ensure timely completion of assigned customer orders in line with service level agreements and rush priorities.
⦁ Monitor orders that fall outside service levels, follow up with vendors, and secure status updates.
⦁ Prioritize and track rush assignments, making sure delivery and communication stay on point.
⦁ Maintain ongoing communication with customers to provide updates, address issues, and capture new instructions.
⦁ Monitor jobs across multiple systems to ensure accurate status and fulfillment.
⦁ Meticulously review customer submitted court documents for filing, service of process, or delivery, confirming accuracy and readiness.
⦁ Review and follow special instructions and additional requests, communicating them clearly to vendors.
⦁ Build a strong understanding of filing and service of process requirements in your assigned jurisdictions.
⦁ Handle customer and vendor inquiries and escalations quickly, looping in relationship owners when needed.
⦁ Maintain thorough notes on customer and vendor interactions and close and invoice completed requests.
What You Need
⦁ Legal or litigation support experience, especially in preparing documents for filing and service of process.
⦁ Familiarity with California Superior Court filing requirements and procedures.
⦁ At least 2 years of experience in a customer service focused role or handling legal documentation.
⦁ Experience eFiling through platforms such as LegalConnect, GreenFiling, or similar portals.
⦁ Experience with legal case management systems that support service of process, court filings, copy jobs, and eFilings.
⦁ Background working with legal support vendors, affiliates, and process servers on court and service assignments.
⦁ Strong communication skills and confidence interacting with people at all levels of an organization.
⦁ Ability to follow highly detailed processes at an efficient pace while staying organized.
⦁ CALSPro CCPS designation is a plus.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Residence in California preferred, or in another location aligned with Pacific Time (required).
Benefits
⦁ Pay range of 20 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, reset, and find balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
Roles that combine remote work, litigation support, and Pacific Time flexibility do not stay open long, so get your application in while this one is still live.
If you are detail obsessed, calm in fast moving situations, and eager to help modernize legal support from the inside, this role could be exactly where you level up your career.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help keep high stakes legal work running smoothly from behind the scenes, all from your home office. As an Operations Coordinator, Litigation Support at Steno, you will be the operational backbone that keeps tickets moving, clients informed, and internal teams in sync.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full-time, remote role based in the United States.
Hourly, non-exempt position with a flexible schedule aligned to business needs.
Work cross functionally with litigation support, operations, and other internal teams in a distributed environment.
What You’ll Do
⦁ Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to service level agreements.
⦁ Manage communications across phone, ticketing, and case management systems in Zendesk, including merging cases and maintaining clean, accurate records.
⦁ Collaborate with internal teams to resolve customer issues, escalating time sensitive requests to the right person or department.
⦁ Monitor job milestones, request vendor updates, and update internal systems with key notes so customers always know the status of their matters.
⦁ Deliver outstanding customer service with a professional, empathetic, hospitality focused approach in every interaction.
⦁ Support ongoing litigation support projects, maintain internal reference materials, and capture notes and follow ups from team meetings.
What You Need
⦁ Experience in operations, customer success, legal support, or a similar role, ideally within the litigation industry.
⦁ Strong organization and time management skills, with the ability to juggle multiple tasks and projects at once.
⦁ Hands on experience with tools like Zendesk, Gmail, or similar platforms for managing tickets and client communications.
⦁ A proactive, problem solving mindset and the ability to operate effectively in a remote, fast paced environment.
⦁ Excellent written and verbal communication skills and comfort working with teams across different time zones.
⦁ Familiarity with litigation support workflows such as eFiling, service of process, court filings, and case management is a plus, but not required.
Benefits
⦁ Competitive pay in the range of 20 to 25 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you are ready to be the steady, organized force that keeps complex legal operations running smoothly, now is the time to get your application in.
If you thrive on structure, communication, and solving problems before they become fires, this role could be exactly where you do your best work.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Drive revenue, build relationships with law firms, and grow a modern legal tech brand while working remotely and out in the field. As an Account Executive with Steno, you will own a key territory, expand market presence, and build long term partnerships with litigation clients.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States, focused on the Philadelphia market.
Salaried, exempt position with additional commission and a flexible schedule built around client needs.
You will spend three to four days per week in the field meeting with clients and prospects, with the remainder of your time spent working remotely.
What You’ll Do
⦁ Drive new and existing business by managing a book of clients, tracking sales targets, and staying accountable to your KPIs.
⦁ Serve as the primary point of contact for your clients, building and maintaining strong, long term relationships.
⦁ Support clients via phone, email, and in person with a hospitality mindset, ensuring timely, professional communication.
⦁ Consult with clients, anticipate their needs, answer questions, and present solutions that lead to conversion and increased usage.
⦁ Monitor and analyze client usage of Steno’s products and services, acting proactively to increase adoption and revenue.
⦁ Conduct virtual demos of Steno’s products for prospective clients and collaborate with internal teams to stay current on new features and services.
⦁ Attend company sponsored events and client functions to generate new opportunities and deepen existing relationships.
What You Need
⦁ Three to five years of experience in a similar sales or account management role, ideally in litigation support or a related field.
⦁ Comfort selling out in the field, with the ability to be client facing three to four days per week.
⦁ A high activity, metrics focused approach and understanding of predictable revenue models.
⦁ Experience with case management or matter management software and strong familiarity with CRMs.
⦁ Strong listening, verbal and written communication, and presentation skills, with the ability to think on your feet.
⦁ Tech savvy mindset, with experience using Google Workspace and digital first communication tools in your daily workflow.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for growth opportunities within the company.
⦁ A collaborative, responsive, and professional approach to working with teammates and cross functional partners.
Benefits
⦁ Base salary between 85,000 and 110,000 dollars per year, depending on experience.
⦁ Commission at 5 percent on Steno revenue, with first year on target earnings typically between 125,000 and 150,000 dollars or more.
⦁ Potential for a signing bonus and first year guarantee for highly qualified candidates.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off to help you maintain balance and recharge.
⦁ Equity options so you can share in the company’s growth and success.
⦁ Access to a company provided 401(k), home office setup support, and a monthly stipend to cover internet and phone.
Territories like this do not stay open long, so if you are ready to own a book of business and grow a high impact market, now is the time to apply.
If you thrive on building relationships, closing deals, and representing a product you can truly stand behind, this role can be a powerful next step in your sales career.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help candidates land life changing roles without ever stepping into an office. As a remote Talent Coordinator at Steno, you’ll be at the heart of the hiring process, keeping interviews on track, communication smooth, and candidates feeling cared for every step of the way.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting-edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno is redefining how legal professionals work.
Schedule
Full-time, remote role based in the United States.
Hourly, non-exempt position with a flexible, business-hours schedule.
Collaborate closely with Talent Acquisition, People Operations, and hiring managers in a distributed environment.
What You’ll Do
⦁ Coordinate interview scheduling across candidates and interviewers, ensuring timely, accurate communication and smooth logistics.
⦁ Partner with hiring managers to understand role needs and preferences, building strong relationships across departments.
⦁ Support a positive, high-touch candidate experience by providing updates, guidance, and a hospitality mindset throughout the process.
⦁ Use the Applicant Tracking System (ATS) to manage candidate pipelines, update statuses, schedule interviews, and collect interviewer feedback.
⦁ Assist Talent Acquisition with resume reviews and initial phone screens to ensure alignment with role requirements and Steno’s values.
⦁ Collaborate with People Operations on onboarding tasks, including scheduling new hire orientation and supporting people-focused projects that improve processes and overall experience.
What You Need
⦁ Prior experience supporting the administration of a recruiting or talent acquisition team, ideally in a startup or fast-paced environment.
⦁ Strong skills in scheduling, calendar management, and prioritizing multiple tasks at once.
⦁ A proactive, process-driven mindset with comfort asking questions and identifying opportunities to improve workflows.
⦁ Excellent interpersonal and communication skills, with a talent for building rapport and relationships.
⦁ Familiarity with reviewing resumes, spotting strong candidates, and recognizing boilerplate or AI-generated applications.
⦁ Experience using at least one Applicant Tracking System and owning administrative tasks within the platform.
Benefits
⦁ Competitive pay in the range of 27 to 32 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low-cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, recharge, and find balance.
⦁ Equity options, recognizing that Steno’s success is built on its people.
⦁ Access to a company-provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you love organizing the moving pieces behind the scenes and want to help build a people-first, remote team, now is the time to throw your name in the ring.
If you’re energized by candidate experience, obsessed with smooth processes, and ready to grow your career in Talent, this role could be the perfect next step.
Happy Hunting,
~Two Chicks…
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