by Terrance Ellis | Nov 18, 2025 | Uncategorized
Support members from home in a stable, Monday-to-Friday role with weekly pay and performance incentives.
About BroadPath
BroadPath delivers customer experience services to healthcare organizations across the country. As a long-standing leader in remote operations, the company focuses on service excellence, transparency, and building connected virtual teams. Their culture prioritizes authenticity, communication, and high-quality support for members and providers.
Schedule
- Full-time, long-term role
- Fully remote
- Training: Monday–Friday, 8:00 AM–4:30 PM EST (4 weeks)
- Nesting: 2 weeks
- Production: Monday–Friday, 9:00 AM–9:30 PM EST
- No weekends
What You’ll Do
- Handle at least 50 inbound calls per day, providing professional and empathetic support
- Assist members, providers, and stakeholders with inquiries, concerns, and plan details
- Educate members on benefits, policies, and procedures
- Maintain strong service quality and a “willing to assist” mindset throughout the workday
- Meet and exceed KPIs including call volume, quality scores, NPS, accuracy, and schedule adherence
- Review updated knowledge base articles and quality feedback during low call volume
- Support occasional outbound calls for member outreach
What You Need
- 1+ year of healthcare or health plan experience
- 1+ year of call center or customer service experience
- High school diploma or equivalent
- Strong communication skills and a customer-first mindset
- Ability to work independently in a remote environment
- Proficiency with Windows and MS Office
- Quiet home workspace with reliable high-speed internet
Preferred:
- Experience with Medicaid Managed Care
Benefits
- Base pay: $14/hr during training and nesting; $16.50/hr after 1 week of production
- Bonus incentives during training and nesting (earn up to $16/hr total)
- Weekly pay
- Fully remote role with long-term stability
- Supportive team culture with on-camera collaboration and coaching
Show up authentically, deliver great service, and grow your skills in a proven remote environment.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 18, 2025 | Uncategorized
Deliver world-class support for a mission improving outcomes for moms and babies.
About Pomelo Care
Pomelo Care is a technology-driven maternal and newborn health company focused on reducing preterm births, NICU admissions, c-sections, and maternal mortality. We deliver evidence-based virtual care throughout pregnancy, postpartum, and the newborn period by engaging patients early, assessing risk, and coordinating continuous, personalized support. Our multi-disciplinary team blends clinical expertise with engineering and operations to transform outcomes at scale.
Schedule
- Full-time
- Fully remote (U.S. only)
- Fast-paced, collaborative startup environment
Responsibilities
- Provide empathetic, timely support across email, chat, and phone
- Troubleshoot complex client issues using independent problem-solving and cross-functional collaboration
- Build and maintain a library of templates, internal documentation, and client FAQs
- Standardize and automate support processes to improve efficiency and scale operations
- Use Zendesk (or similar) to manage tickets from intake through resolution
- Log all client interactions accurately and generate reporting as needed
- Partner with Operations and Clinical teams to relay client feedback, reproduce bugs, and advocate for user needs
Requirements
- 3+ years of customer/client support experience (healthcare or high-growth startup ideal)
- Proficiency with Zendesk or equivalent ticketing platform
- Strong communication skills with meticulous attention to detail
- Proven track record managing high-volume queues and maintaining strong CSAT/NPS
- Ability to work independently in an evolving environment with processes that are growing and shifting
- Comfort using data to identify gaps and improve workflows
Benefits
- Competitive salary: $70,000–$90,000
- Generous equity package options
- Unlimited vacation
- Competitive medical benefits
- Membership in the First Round Network
- Mission-driven work impacting maternal and newborn outcomes
- Inclusive, supportive, fast-moving team culture
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 18, 2025 | Uncategorized
Help pet parents navigate their toughest moments.
About Fetch Pet Insurance
Fetch is a leading tech-enabled pet wellness company offering comprehensive, no-restriction pet insurance and pet health guidance. We help pets get through their tough days and extend the good ones through innovative products, predictive tools, and partnerships that uplift animal welfare. With over 360,000 pet parents served across North America, our mission is simple: help pets live their best lives.
Schedule
- Full time (minimum 42 hours per week)
- Remote (must be a New York resident for this role)
- Occasional weekends and additional hours as business needs arise
- Requires reliable high-speed internet and a quiet home workspace
Responsibilities
- Review and adjudicate claims based on individual policy Terms & Conditions
- Assess medical records, lab results, invoices, and claim forms
- Process claim determinations and issue payments when applicable
- Identify chronic and acute medical conditions within records
- Communicate with veterinary practices for clarification and documentation
- Meet or exceed department quality, productivity, and compliance standards
- Use multiple computer systems simultaneously in a fast-paced environment
- Provide feedback to improve processes and strengthen SOPs
Requirements
- Minimum 5 years of experience as a veterinary technician
- Strong understanding of veterinary medical terminology and disease processes
- Ability to interpret medical records and navigate complex treatment scenarios
- Excellent communication, problem-solving, and analytical skills
- Comfortable working independently in a remote setting
- Must meet attendance expectations and reliability standards
Preferred Qualifications
- Bachelor’s degree in veterinary science, CVT, or equivalent
- Property & Casualty Adjuster license (preferred)
- Ability to complete and pass state adjuster licensing
Work-From-Home Setup
- High-speed internet (minimum 100 Mbps down / 30 Mbps up)
- Quiet workspace free from distractions
- Space for dual 19” monitors, laptop, headset, and peripherals
- Ability to set up company-provided equipment with remote IT support
Why Fetch
- Competitive hourly rate: $20.67–$26.44/hour
- Mission-driven, pet-loving culture
- Training and development opportunities
- High-growth environment with strong team support
- Commitment to diversity, equity, and inclusion
If you’re passionate about improving the lives of pets and skilled in veterinary care and claims review, this role puts your expertise at the front lines of support for pet parents.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 18, 2025 | Uncategorized
Join a mission-driven team helping pet parents protect their furry family members.
About Fetch Pet Insurance
Fetch is a leading tech-enabled pet wellness company providing comprehensive, no-nonsense pet insurance with zero breed, age, or size restrictions. We help pets get through the tough days and extend the good ones — through industry-leading coverage, digital tools, and partnerships that give back to animal welfare. Our customer support team is the compassionate, knowledgeable voice guiding pet parents through billing, claims, and everyday questions.
Schedule
- Full time (40–42 hours per week)
- Remote (New York applicants only for this role)
- Varied shifts between 8 AM – 8 PM ET, including weekend/holiday rotation
- Must have reliable high-speed internet and a quiet, dedicated home workspace
Responsibilities
- Deliver exceptional customer support via high-volume inbound calls
- Provide first-call resolution for billing, claims, policy questions, and technical issues
- Follow up with customers through outbound calls and emails
- Use call flows, knowledge tools, and operating standards to guide interactions
- Act as a brand ambassador with empathy, professionalism, and patience
- Maintain accurate documentation across internal systems
- Track performance daily and meet service goals
- Raise recurring issues and collaborate with team members to improve workflow
- Participate in team meetings, coaching, and upskilling opportunities
- Support customers across multiple channels (phone, email, IVR guidance, portal navigation)
Requirements
- Active Property & Casualty License (required to apply)
- 1+ year call center experience
- Previous customer service experience
- Ability to multitask across systems while actively listening
- Strong verbal and written communication skills
- Calm under pressure; skilled at navigating complex customer issues
- Remote work experience with proven reliability
- Tech-savvy (G-Suite, browsers, phone systems)
- Bachelor’s degree preferred
Work-From-Home Setup
- High-speed internet: minimum 100 Mbps down / 30 Mbps up
- Quiet, distraction-free workspace
- Ability to set up dual monitors, laptop, keyboard, phone, and headset
- Space suitable for company-provided equipment
Benefits
- Compensation: $20–$21.50/hour + commission
- 401k with company match
- 20 days PTO annually + 9 holidays + 1 floating holiday
- Earn up to 8 volunteer PTO hours per year
- Additional PTO added annually on work anniversary (up to 30 days total)
- Educational assistance
- Department incentive perks
- 50% off Fetch Pet Insurance (up to $1000 savings/year)
- Mental-health-forward culture supporting true work-life balance
Love pets? Love helping people? This role lets you do both while supporting a fast-growing, nationwide pet wellness brand.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 18, 2025 | Uncategorized
Support a fast-moving clinical operations team by keeping essential workflows running smoothly and jumping in wherever you’re needed most.
About Honeydew
Honeydew is transforming skincare by making high-quality care accessible and affordable for all. Our team is committed to compassionate support, operational excellence, and a seamless patient experience. We’re looking for an adaptable Operations Support Specialist who thrives on variety and enjoys being the steady hand that keeps everything moving.
Schedule
- Full-time
- Fully remote
- Flexible workflow coverage based on team needs
What You’ll Do
- Provide coverage across core operations, including fax processing, membership emails, and patient communications
- Investigate and resolve failed payments with accuracy and care
- Manage and track product orders from fulfillment to delivery
- Ensure timeliness, accuracy, and great service in every assigned workflow
- Contribute to ongoing projects during downtime, such as SOP updates and reporting
- Support cross-functional teams to resolve operational issues quickly
- Adapt to new processes and step into new tasks as business needs evolve
What You Need
- 1–3 years of experience in operations, administrative support, or healthcare services
- Ability to learn quickly and switch between tasks seamlessly
- Strong organizational skills and attention to detail
- Clear written and verbal communication
- Problem-solving mindset and comfort with unexpected tasks
- Bonus: experience in healthcare operations, billing, or patient/member support
Benefits
- Remote, flexible role with exposure to multiple areas of the business
- Opportunity to support continuity of care and patient experience
- Chance to grow into a key member of a fast-paced healthcare team
- Compensation: $40K–$50K
Your adaptability keeps the entire operation running at its best.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 18, 2025 | Uncategorized
Support patients through their skincare journey while working from anywhere. Help them access clear guidance, timely care, and compassionate support.
About Honeydew
Honeydew is transforming skincare by making high-quality care accessible and affordable for everyone. We deliver compassionate, personalized support that helps patients reach their skin health goals. As we grow, we’re looking for an organized and empathetic Care Coordinator to be a key part of our mission.
Schedule
- Full-time
- Fully remote
- Flexible schedule
Responsibilities
- Serve as the main point of contact for patients, providing clear guidance and support
- Answer questions about appointments, services, and treatment options with empathy
- Coordinate and schedule appointments, follow-ups, and referrals
- Accurately document all patient interactions and updates
- Act as a liaison between patients, insurance providers, and clinical teams
- Partner with healthcare providers to develop personalized care plans
- Track patient progress and address concerns throughout their care journey
Requirements
- Previous experience in a healthcare, patient support, or care coordination role
- Clear and professional written and verbal communication
- Strong organizational skills with attention to detail
- Comfort using healthcare software or similar administrative systems
- Ability to work independently and as part of a multidisciplinary team
- Empathy, patience, and a genuine passion for helping others
Benefits
- Fully remote, flexible schedule
- Meaningful, mission-driven work
- Opportunity to directly impact patient outcomes
- Pay: $15 per hour
Make a difference by helping patients receive seamless, supportive skincare care.
Happy Hunting,
~Two Chicks…
Recent Comments