by Terrance Ellis | Dec 3, 2025 | Uncategorized
Work from home in Michigan while leading the revenue cycle for a multi-state home health and hospice organization. If you’re the one people call when AR is messy, claims are stuck, or the billing team needs direction, this role puts you in the center of it all.
About Pennant Services
Pennant Services supports a growing network of senior living, home health, hospice, and home care operations across 14 Western states. Their “Service Center” model gives local agencies autonomy while providing top-tier support in accounting, clinical, legal, HR, IT, and more. The culture is built around their CAPLICO values: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebrate, and Ownership.
Schedule
- Full-time, remote role based in Michigan
- Standard business hours with flexibility to support agencies and service center needs
- Mix of service center project work and remote field support
- Collaborative environment working closely with Revenue Cycle Manager and AR Market Leaders
What You’ll Do
- Support accounts receivable functions under the direction of the Revenue Cycle Manager
- Train and support agency staff on revenue cycle processes, including billing, collections, and recording revenue transactions
- Enhance and maintain policies and procedures for revenue and AR, aligned with current home health and hospice regulations
- Monitor internal controls to ensure compliance with established AR and revenue processes
- Partner with AR Market Leaders to review aging reports, identify issues, and develop action plans
- Lead and manage a team of AR resources, offering ongoing coaching and support
- Utilize and help optimize software platforms (such as Homecare Homebase and Waystar) to streamline AR workflows
- Develop and use software reports to track AR metrics, trends, and performance
- Use ticketing software to route, troubleshoot, and resolve claim and EMR issues
- Balance time between service center initiatives and remote support for field agencies
- Attend workshops and seminars to stay current on home health and hospice regulations and best practices
- Foster a culture of warmth, professionalism, and strong communication across departments
What You Need
- 2+ years of accounts receivable experience in Home Health and Hospice lines of business
- Experience assisting, training, and supporting business office managers or AR staff across multiple sites is a plus
- Familiarity with home health/hospice platforms such as Homecare Homebase and Waystar is a plus
- Strong understanding of revenue cycle processes, AR controls, and regulatory requirements
- Proven ability to train others and explain complex billing/AR workflows clearly
- Comfortable managing multiple priorities between service center projects and field support
- Strong analytical mindset for reading reports, spotting trends, and driving action
- Excellent communication and relationship-building skills across departments and locations
- Alignment with Pennant’s CAPLICO values and commitment to a supportive, growth-focused culture
Benefits
- Competitive compensation aligned with experience and industry standards
- Full benefits package offered by the employer (details provided during the hiring process)
- Professional development opportunities through workshops, seminars, and ongoing learning
- Chance to grow your AR leadership career in a large, expanding healthcare network
If you’re ready to lead AR, train teams, and keep cash flow clean in a mission-driven healthcare environment, this one deserves a serious look.
Bring your revenue cycle skills to the table and help keep care accessible for the patients who depend on it.
Happy Hunting,
~Two Chicks…
by twochickswithasidehustle | Dec 2, 2025 | Uncategorized
Remote
$19 Hourly
We are seeking an experienced Quality Assurance Coach to support and enhance the performance of our Customer Service Representatives (CSRs). In this role, you will be responsible for evaluating customer interactions, ensuring compliance with company standards, and driving continuous improvement in service delivery. The ideal candidate will have a strong background in QA within a contact center or BPO environment, with excellent coaching and feedback skills to help representatives provide exceptional customer experiences.
Key Responsibilities
- Monitor and evaluate CSR calls, chats, and emails for quality, accuracy, professionalism, and adherence to company policies.
- Provide constructive feedback and one-on-one coaching to representatives to strengthen their communication, problem-solving, and customer service skills.
- Collaborate with team leads and management to identify trends, gaps, and training opportunities.
- Develop and maintain QA scorecards, performance metrics, and tracking systems to ensure consistent evaluation standards.
- Conduct calibration sessions with leadership and QA peers to ensure consistency in scoring and feedback delivery.
- Partner with Training and Operations to improve onboarding, refreshers, and process updates.
- Perform regular audits to ensure compliance with service standards, policies, and regulatory requirements.
- Stay current on customer service best practices and emerging QA methodologies to drive continuous improvement.
Requirements
- Previous experience in a Quality Assurance role within customer service, call center, or BPO environments.
- Strong knowledge of QA evaluation methods, call monitoring processes, and customer service metrics.
- Proven experience providing feedback and coaching to employees to improve performance.
- Excellent communication skills with the ability to deliver constructive and actionable feedback.
- Detail-oriented, with strong organizational and analytical skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in Excel, Google Sheets, or other data analysis/reporting tools.
- You will need high speed internet access that is hardwired, and meets the minimum speeds of 20 mbps upload and 20 mbps download.
- You will need to use your own desktop or laptop computer with either windows 11 or the newest MacOS, minimum 4GB RAM, 2GHZ processing speed, and dual monitors.
- You will need a webcam and wired USB headset for this role.
- You will need a mobile device to use for 2FA.
Preferred Qualifications
- Experience developing QA scorecards, rubrics, and reporting dashboards.
- Familiarity with CRM systems, call recording/QA tools, and workforce management platforms.
- Background in training or leadership roles in a contact center environment.
- Knowledge of compliance and regulatory requirements in customer service industries (e.g., financial, healthcare, telecom).
What We Offer
- A collaborative, growth-focused environment with supportive leadership.
- Opportunities for professional development in QA, training, and operations.
- The chance to directly impact the quality of customer service and overall client satisfaction.
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Want a fully remote role where your title skills actually matter and not just your speed? This Title Examiner position lets you work from home while handling high volume vacation ownership files for a respected national brand. If you like digging into records, catching what everyone else misses, and working with structure and clarity, this one fits.
About First American
First American is a long standing leader in title and real estate services with roots going back to 1889. They are known for a people first culture and have earned repeated recognition as a Fortune 100 Best Company to Work For, along with multiple awards for women, diversity, and LGBTQ+ employees. The company focuses on stability, career growth, and creating an inclusive place to do meaningful work.
Schedule
- Full time, remote position
- Open to candidates in Florida, Nevada, Arizona, or California
- Standard business hours in a high volume production environment
- Work primarily focused on vacation ownership projects for large developer clients
What You’ll Do
- Perform quality control checks on title examinations, reviewing title evidence packages against product requirements and service level agreements.
- Search public records and examine documents to determine ownership and the legal condition of vacation ownership properties across multiple states.
- Prepare initial title products, including ownership and encumbrance reports, volume based search worksheets, and commitments or preliminary title reports.
- Formulate and insert standard Schedule B1 requirements and reduced phrase requirements for volume based products.
- Review and insert requirements related to tenancies, entities, trusts, deceased owners, and probate matters according to procedures.
- Abstract records such as mortgages, liens, judgments, taxes, maps, and plats to verify legal descriptions, ownership, and completeness of the chain of title.
- Set up volume based search worksheets and files, including instructions, tasking, and sample packages.
- Calculate policy premiums and prepare final title policies.
- Respond to customer inquiries and support service level expectations for high volume, developer driven projects.
- Handle other related title tasks and special assignments as needed.
What You Need
- High school diploma or equivalent.
- At least 2 years of title search and examination experience.
- Title Agent License where required by state.
- Solid understanding of how deeds, satisfactions, reconveyances, judgments, corporate documents, trust documents, and similar items affect title.
- Strong attention to detail and comfort working with structured processes.
- Good time management skills and the ability to work independently as a self starter.
- Clear written and verbal communication skills.
- Proficient Microsoft Office skills, especially Excel, and comfort learning operating systems used for title production.
Benefits
- Hourly pay range from 19.82 dollars to 26.43 dollars, plus bonus and production incentives.
- Medical, dental, and vision coverage.
- 401(k) with company participation.
- PTO and paid sick leave.
- Employee stock purchase plan.
- Inclusive, people first culture where you are encouraged to bring your full self to work.
Roles like this that are fully remote, steady, and growth friendly do not sit open for long.
If this sounds like your next move, get your resume ready and go after it.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Looking for a fully remote role where your title expertise actually matters and not just your speed? This Title Officer position lets you work from home while owning complex vacation ownership files in a high volume, production environment.
About First American
First American is a long standing leader in title and real estate services, with roots going back to 1889. The company is known for its people first culture and has been recognized on multiple “Best Places to Work” lists for overall workplace, women, diversity, and LGBTQ+ employees. They focus on stability, growth, and creating an environment where people are supported to do their best work.
Schedule
- Full time, remote role
- Open to candidates in California, Nevada, Arizona, or Florida
- Standard business hours, with some flexibility based on volume and project needs
- High volume production environment focused on vacation ownership projects
What You’ll Do
- Perform quality control checks on title examinations, reviewing evidence packages against product requirements and service level agreements.
- Search public records and examine documents to determine ownership, legal condition, and encumbrances for vacation ownership properties across multiple states.
- Prepare ownership and encumbrance reports, commitments, preliminary title reports, volume based worksheets, foreclosure date downs, and related foreclosure products.
- Review and insert requirements related to powers of attorney, bankruptcies, life estates, and other real property conveyances per procedures.
- Abstract easements, restrictions, and other recorded items to verify legal descriptions, ownership, and completeness of records.
- Review declarations to build and maintain inventory listings of possible interest combinations for project tracking.
- Identify and flag missing, incomplete, inaccurate, or conflicting information in title documentation.
- Align work with customer service level agreements for large vacation ownership developer clients and support large scale project workflows.
- Handle other title related tasks and special assignments as needed by the team.
What You Need
- High school diploma or equivalent.
- At least 4 years of title search and examination experience in a production environment.
- Title Agent License if required by your state.
- Familiarity with legal terms, real property descriptions, and basic title guidelines.
- Strong attention to detail and quality focused mindset.
- Solid analytical and research skills for reviewing complex title records.
- Clear written and verbal communication skills and a customer service mindset.
- Strong Microsoft Office skills, especially Excel, and comfort with company operating systems.
Benefits
- Hourly pay range from 22.80 dollars to 30.38 dollars, plus bonus and productivity incentives.
- Medical, dental, and vision coverage.
- 401(k) with company participation.
- PTO and paid sick leave.
- Employee stock purchase plan.
- Inclusive, people first culture where you are encouraged to bring your full self to work.
Roles like this do not stay open long, especially for fully remote title professionals.
If this feels like your lane, get your resume ready and make a move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
High level commercial work, no commute, and a real voice in how things are built. This remote National Commercial Underwriter/Counsel role puts you at the center of complex national deals while letting you lead strategy, mentor talent, and influence how technology and title intersect.
About First American
First American is a long established leader in title, escrow, and real estate services, with roots back to 1889 and a strong reputation for stability and integrity. The company is known for its people first culture and has been named to the Fortune 100 Best Companies to Work For list for ten straight years, along with multiple awards as a top workplace for women, diversity, and LGBTQ+ employees. They are actively growing their Global Operations group, investing in tech forward commercial production and underwriting.
Schedule
- Full time, remote role
- Open to candidates in California, Arizona, or Oregon
- Standard business hours, with flexibility based on team and deal volume
- Collaborative work with national underwriting, title production, and leadership teams
What You’ll Do
- Serve as a senior underwriting leader for national commercial transactions, helping deliver best in class title production services.
- Execute against a strategic vision for centralized commercial title production, using modern tools and tech to drive consistency, quality, and speed.
- Advise leaders on underwriting and operational strategy for complex, multi jurisdiction commercial deals.
- Collaborate with underwriters and title professionals across the country to solve production and risk challenges while balancing business opportunity.
- Evaluate title and underwriting issues across multiple states, applying expert knowledge of commercial real estate, title insurance, and settlement services.
- Mentor and develop underwriting talent, helping build a strong pipeline of next generation commercial underwriters.
- Act as a thought partner on how AI, data, and emerging technology can be applied to underwriting and commercial operations.
- Build relationships across business units and serve as a key resource for complex questions and escalations.
What You Need
- At least 8 years of national commercial title underwriting experience, with multi region experience strongly preferred.
- Bachelor’s degree, with a law degree strongly preferred.
- Expert level understanding of commercial real estate transactions, title insurance, and settlement services.
- Proven ability to evaluate commercial underwriting and title issues across multiple jurisdictions.
- Demonstrated leadership grounded in ownership, accountability, and sound judgment.
- Strong communication skills with the ability to build rapport, listen actively, and communicate clearly across legal, operations, and business teams.
- Comfort working in a fast moving environment that is blending title, commercial real estate, and technology.
- Curiosity about AI and emerging tools and willingness to challenge the status quo and improve how work gets done.
Benefits
- Annual salary range: 145,000 to 212,657 dollars, depending on experience, location, and qualifications.
- Medical, dental, and vision insurance.
- 401(k) with company participation.
- PTO and paid sick leave, plus other paid time off programs.
- Employee stock purchase plan.
- Inclusive, people first culture where you are encouraged to bring your full self to work.
If you want to shape the future of commercial title at scale instead of just processing the next file in the queue, this is a serious step up.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Work from home in a detail-heavy role where you protect funds, clean up loose ends, and keep things compliant. If you like digging into numbers, tracking money trails, and solving “where did this go?” puzzles, this remote Unclaimed Property Specialist role is right in your lane.
About First American
First American is a long-standing leader in title, escrow, and real estate services, with roots going back to 1889. The company is known for its people-first culture, stability, and strong reputation in the industry. They’ve been named to the Fortune 100 Best Companies to Work For® list for ten consecutive years and consistently rank as a top workplace for women, diversity, and LGBTQ+ employees.
Schedule
- Full-time, remote role
- Must be based in Arizona or Oregon
- Standard business hours (specific schedule set by team)
- Computer-based work with regular collaboration across teams
What You’ll Do
- Analyze and research outstanding checks in line with company and regulatory guidelines.
- Review and investigate existing balances in files, working with internal teams to resolve open items.
- Serve as the first point of contact for escrow branches and customers to resolve questions, service calls, and issues.
- Identify items or patterns that need to be escalated to management for review and direction.
- Spot opportunities for process improvement, risk mitigation, and smoother issue resolution.
- Use internal systems (such as FAST and Trustlink) and Excel to track, update, and document activity.
What You Need
- High school diploma or equivalent.
- 2–3 years of related experience (unclaimed property, escrow, title, accounting, or similar work is ideal).
- Working knowledge of basic department concepts, practices, and procedures.
- Strong verbal and written communication skills to work with internal partners and customers.
- High attention to detail and comfort working with numbers and financial data.
- Working knowledge of Microsoft Excel and overall Microsoft Office.
- Experience with FAST and Trustlink is strongly recommended.
- Ability to build effective working relationships at the team and department level.
Benefits
- Hourly pay range: $18.02 – $24.03 (based on experience, skills, and location).
- Medical, dental, and vision insurance.
- 401(k) with company participation.
- PTO/paid sick leave and additional paid time off programs.
- Employee stock purchase plan (ESPP).
- Inclusive, people-first culture where you’re encouraged to bring your full self to work.
If you’re ready to bring order to outstanding balances and be the go-to person for “what happened to this money?”, this is your cue.
Your next great remote role is waiting—don’t sit on it.
Happy Hunting,
~Two Chicks…
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