by Terrance Ellis | Dec 3, 2025 | Uncategorized
Lead a remote operations team that keeps critical medical record retrieval running smoothly for healthcare clients nationwide. This role is ideal for a people-focused operations leader who can balance client expectations, team performance, and financial outcomes in a fast-paced digital health environment.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place. Their data-driven virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities by driving positive behavior change and improving access to high-quality care. The culture is mission-driven, collaborative, and focused on making healthcare more connected and affordable.
Schedule
- Full-time, remote role within the United States
- Standard Monday–Friday business hours, with flexibility based on client needs
- Regular virtual collaboration with Directors, regional leaders, and frontline teams
- Some travel required for client meetings or onsite coverage as needed (may include overnight stays)
What You’ll Do
- Set the tone and vision for the Medical Record Retrieval operations team, leading with compassion, accountability, and innovation
- Lead and support a team of release of information specialists to achieve quality, turnaround time, and productivity goals
- Hire, train, coach, and retain talent while reinforcing core values and performance standards
- Conduct weekly 1:1s with direct reports and provide ongoing feedback, mentoring, and development
- Oversee time and attendance, staffing coverage, and adherence to operational schedules
- Partner with domestic and global teams to maintain and improve turnaround times, quality, and SOP compliance
- Manage new client implementations, project setups, and customized workflows to meet client expectations
- Attend and/or lead client calls, respond to issues, and ensure timely communication and follow-up
- Prepare monthly portfolio presentations and status reports for senior leadership
- Maintain and update process documentation and client-specific instructions; oversee ongoing team training
- Partner with Solutions, IT, and internal stakeholders to troubleshoot connectivity and workflow issues
- Support financial performance by monitoring revenue, expenses, and margins; identify opportunities to improve efficiency and profitability
- Build strong relationships with Client Success and other internal partners to strengthen customer satisfaction and identify growth opportunities
What You Need
- Bachelor’s degree preferred, plus relevant operations leadership experience
- Proven experience managing teams in a fast-paced, multi-tasking environment (healthcare operations, HIM, ROI, or related fields a strong plus)
- Strong leadership skills with the ability to delegate, make decisions quickly, and develop staff
- High proficiency with Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills with strong negotiation and client-facing abilities
- Detail-oriented mindset with strong analytical and problem-solving skills
- Ability to manage confidential materials and sensitive information professionally
- Comfortable working cross-functionally with technical, operational, and client-facing teams
- Willingness to travel as needed for client or internal meetings
Benefits
- Full-time remote position within the US
- Competitive compensation package
- Medical, dental, and vision benefits
- 401(k) and retirement options
- Paid time off and company holidays
- Professional growth opportunities in a rapidly evolving digital health organization
Roles like this don’t stay open long—especially fully remote operations leadership positions in healthcare.
If you’re ready to lead a high-impact team, support major healthcare clients, and grow your career in digital health, this is your green light to move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your writing chops to help win major healthcare contracts from home. This full time remote Proposal Writer role is perfect for someone who loves turning complex info into clear, persuasive stories that help teams close deals and grow the business.
About Sharecare
Sharecare is a digital health company focused on helping people manage all aspects of their health in one place. They support individuals, employers, health plans, providers, and government organizations with a data driven virtual health platform that drives real behavior change. Their mission is to make high quality care more accessible, more connected, and more affordable.
Schedule
- Full time, remote position within the United States
- Standard Monday through Friday schedule, aligned with business hours
- Deadline driven environment with peaks around RFP/RFI due dates
- Collaboration with Sales, Product, Security, Legal, and Operations teams
What You’ll Do
- Research, write, and edit compliant, persuasive proposal responses that fit the client’s needs and Sharecare’s brand voice
- Translate complex health, wellness, and technology concepts into clear, benefits driven language for different audiences
- Analyze RFPs and RFIs to understand requirements and support win strategy development
- Partner with internal teams to validate content accuracy, gather details, and refine messaging
- Use proposal management software to source, customize, and maintain reusable content
- Ensure proposals are formatted correctly, submitted on time, and aligned with brand and quality standards
- Refresh and organize the content library, closing gaps and updating outdated material
- Support post submission reviews, track lessons learned, and help improve win rates over time
- Take ownership of new tasks as priorities shift and look for ways to add value across the proposal process
What You Need
- Bachelor’s degree in business, communications, English, or a related field, or equivalent experience
- At least 2 years of proposal or RFP writing experience
- 2–5 years of experience in a professional corporate or similar environment
- Strong writing, editing, and storytelling skills with a sharp eye for clarity and structure
- Ability to write from the client’s perspective and highlight value, outcomes, and impact
- Comfort working in a fast paced, deadline heavy environment with shifting priorities
- Strong organization skills and the ability to manage multiple projects at once
- Collaborative mindset with solid cross functional communication skills
- Experience in healthcare, digital health, or health tech is preferred
Benefits
- Competitive compensation based on experience
- Full time role with access to employer sponsored benefits
- Paid time off and company holidays
- Remote work flexibility within the US
- Professional growth opportunities in a high visibility, high impact role
If you are a proposal pro who loves deadlines, strategy, and clean, convincing copy, this is one to jump on.
Bring your words, your discipline, and your “do what it takes” mindset, and grow your career while helping shape the future of digital health.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your billing skills from home while helping modernize an old-school industry. This fully remote Billing Associate role is built for high-volume problem solvers who love cleaning up complex invoices and getting things right the first time.
About Steno
Steno is a fast-growing legal tech company reimagining the court reporting and litigation support space. Founded in 2018, they combine flexible payment options, smart technology, and white glove service to make life easier for legal professionals. The team blends backgrounds in law, tech, operations, and finance, all focused on reliability, innovation, and hospitality-level client care.
Schedule
- Full time, remote position (United States)
- Hourly, non-exempt role
- Must live in Eastern or Central time zone
- Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. EST or CST
- Fast-paced, deadline driven environment with heavy billing volume
What You’ll Do
- Manage complex billing issues, escalations, and high-volume invoice workflows
- Review and process invoices with speed and accuracy
- Investigate and resolve billing discrepancies between orders, provider rates, and billing details
- Monitor Slack channels for complex billing questions and respond with timely resolutions
- Collaborate with cross-functional teams to refine billing processes and workflows
- Provide billing insights and recommendations to improve efficiency and accuracy
- Support final invoicing for clients and ensure a smooth, customer centered billing experience
What You Need
- 2+ years of high-volume billing and invoicing experience, including handling billing disputes
- Court reporting billing experience is a plus
- Strong problem solving mindset, especially around process improvements and escalations
- Excellent written and verbal communication skills
- Comfort with both Mac and PC, and quick to learn new systems
- Experience with Google Workspace, Slack, and Zendesk is preferred
- Highly organized, adaptable, and comfortable wearing multiple hats in a changing environment
- Customer first mindset with a focus on accuracy, timeliness, and relationship building
Benefits
- Salary range: 24 to 27 dollars per hour, based on experience
- Health, vision, and dental benefits with low cost plan options
- Shared wellness and mental health benefits for you and your family
- Flexible paid time off to help maintain balance
- Equity options so you share in the company’s growth
- Access to a company provided 401(k) account
- Home office setup support and a monthly stipend for internet and phone
- Work with a motivated, tech savvy billing team that values reliability and collaboration
This role will move quickly for the right candidate, so do not sit on it.
If you are a billing pro who loves troubleshooting, streamlining messy processes, and working fully remote with a high performing team, this could be your next home.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your voice, patience, and problem solving skills from home as the person who turns angry calls into loyal customers. This remote Escalation Specialist role lets you handle higher level customer issues without giving up work life balance or growth potential.
About Lake Appliance Repair
Lake Appliance Repair is one of the largest privately held appliance repair companies in the country. They provide in home repair for refrigerators, washers, dryers, ovens, dishwashers, and more, and they rely on strong escalation support to protect the customer experience when things do not go as planned. As an Escalation Specialist, you are the calm in the storm and the person customers remember for fixing it.
Schedule
- Full time, remote position
- Standard business hours with some flexibility based on call volume
- Hourly pay based on experience
- Consistent workload in a stable, essential service industry
What You’ll Do
- Handle complex or escalated customer issues that frontline agents cannot resolve
- Take calls from upset or frustrated customers and deescalate situations with professionalism and empathy
- Discuss and resolve customer complaints in a fair, timely, and policy aligned way
- Provide phone support to customer service representatives when they need help handling tough interactions
- Coach and support CSRs with encouragement, direction, and guidance on well informed decisions
- Document outcomes, notes, and resolutions accurately so the team can track patterns and improve
- Collaborate with technicians, managers, and other team members to get the right solution in place
- Represent the company’s values on every call while protecting both the customer relationship and the business
What You Need
- Minimum of 2 years in a customer service management, escalations, or similar high level support role
- Strong conflict resolution skills and a calm, steady presence under pressure
- Excellent written and verbal communication skills
- A genuine desire to provide the best customer service in town, even when the situation is tense
- Comfort working remotely with a reliable home office setup and dependable internet
- Ability to multitask across systems while staying organized and accurate
- High school diploma or equivalent, associate degree preferred
Benefits
- Hourly pay based on experience
- 18 days of paid time off per year
- Sick pay and holiday pay
- Retirement plan
- Remote work with no commute
- Supportive, team oriented culture that values your voice
- Long term stability in an essential repair service industry
- Training and ongoing support with opportunities to grow your career
If you are the person people call when a situation is getting heated and you know how to bring it back down, this role is built for you.
Ready to step into a remote Escalation Specialist role where your people skills actually matter and your work is seen and appreciated?
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Work from home as a Billing Specialist helping one of the largest privately held appliance repair companies keep cash flow clean and customers happy. If you are detail focused, love organizing numbers, and want a remote role with stable hours and real growth potential, this one is worth a serious look.
About Lake Appliance Repair
Lake Appliance Repair is a leading in-home appliance repair company, servicing refrigerators, washers, dryers, ovens, dishwashers, and more. The team focuses on fast, professional service and strong customer relationships. As part of the billing team, you help keep operations running smoothly behind the scenes so technicians and customers can stay focused on repairs and results.
Schedule
- Full-time, remote position
- Standard daytime business hours
- Hourly pay based on experience
- Stable, year-round workload in an essential service industry
What You’ll Do
- Validate warranty coverage and ensure each job is billed accurately
- Close out approximately 80–100 jobs per day with speed and accuracy
- Manage 6 assigned accounts receivable portfolios and keep them aged under 30 days
- Email customer invoices in the correct format and follow up when needed
- Review all outgoing invoices for correct spelling, punctuation, and professional wording
- Communicate with customers and vendors to resolve billing questions or issues
- Maintain organized records and support clean, timely payment processing
- Consistently meet productivity and quality standards while supporting team goals
What You Need
- At least 2 years of prior billing experience
- Strong attention to detail and accuracy with numbers and written communication
- Excellent written and verbal communication skills
- Comfort working with invoices, A/R accounts, and basic office software
- A strong customer service mindset and desire to “get it right” the first time
- High school diploma or equivalent; associate degree preferred
- Reliable internet connection and a quiet, professional home workspace
Benefits
- Hourly pay based on experience
- 18 days of paid time off per year
- Sick pay and holiday pay
- Retirement plan
- Stable role in an essential service industry
- Supportive, team-oriented culture with room to grow
If you want a remote billing role where your accuracy actually matters and your work is noticed, this is a strong fit.
Ready to take the next step toward a remote Billing Specialist role that respects your time and your talent?
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your CDI and coding expertise from home while helping hospitals clean up documentation, protect DRG revenue, and stay compliant. If you love digging into records, reconciling differences, and turning messy data into clean, defensible claims, this role is right in your lane.
About CorroHealth
CorroHealth supports hospitals and health systems nationwide with revenue cycle, coding, documentation, and clinical expertise. Their teams sit at the center of the “clinical revenue cycle,” helping clients exceed financial goals while easing the burden on physicians and clinical teams. You’ll join a collaborative, remote-first environment that invests in your professional development and long-term career growth.
Schedule
- Full-time, remote role within the United States
- Standard Monday–Friday schedule
- Computer-based work in EHRs, audit tools, and reporting platforms
What You’ll Do
- Perform detailed reconciliations of CDI and coding outcomes to ensure DRG assignments are accurate and aligned
- Review discrepancies between CDI specialists and coders, resolving variances prior to claim submission
- Audit Physician Audit reviews to validate documentation and coding appropriateness
- Confirm that clinical documentation supports accurate coding, billing, and regulatory/payer compliance
- Identify trends and patterns in documentation and coding errors, then translate findings into actionable feedback
- Collaborate with CDI, coding, and physician teams to improve processes and close documentation gaps
- Provide education and training to CDI and coding staff based on reconciliation and audit outcomes
- Serve as a liaison between CDI, coders, and physicians to resolve questions about DRGs, documentation, and coding
- Maintain current knowledge of ICD-10, CPT, HCPCS, payer policies, and regulatory requirements
- Prepare and present regular reports on reconciliation outcomes, audit results, and key performance metrics
What You Need
- Bachelor’s degree in Nursing, Health Information Management, or a related field; or equivalent clinical experience
- 3–5 years of experience in CDI, coding, or clinical auditing roles
- Strong background in DRG validation and Physician Audit processes
- Certified Coding Specialist (CCS) or equivalent coding certification required
- CCDS or CDIP preferred
- Hands-on experience with ICD-10, CPT, HCPCS, and hospital EHR systems
- Sharp analytical and problem-solving skills with a focus on accuracy and compliance
- Strong written and verbal communication skills, especially when explaining audit findings and education
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams
Benefits
- Fully remote position with long-term career potential
- Competitive compensation (based on experience)
- Medical, dental, and vision coverage
- 401(k) with company support
- Paid time off and holidays
- Tuition assistance / education opportunities and ongoing training
- Professional growth in a high-impact CDI and revenue integrity role
If you want to move beyond day-to-day coding and step into a specialized CDI reconciliation role where your expertise directly protects hospital revenue and compliance, this is your next move.
Happy Hunting,
~Two Chicks…
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