by Terrance Ellis | Dec 5, 2025 | Uncategorized
Help homebuyers get to the closing table by owning the loan file from application to clear-to-close. This fully remote Loan Processor role is ideal if you love digging into income, assets, and credit and you’re confident communicating in both English and Portuguese.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is a national retail mortgage lender with 700+ branches and loans serviced in all 50 states, D.C., and Puerto Rico. The company is known for its fast-paced, entrepreneurial culture, strong top-down transparency, and a focus on helping employees grow while delivering an exceptional borrower experience.
Schedule
- Full-time, remote (USA)
- Standard business hours, with flexibility for volume and deadlines
- Occasional overtime as needed to meet closing dates
What You’ll Do
- Perform a thorough pre-underwrite review of borrower credit, employment, income, and assets based on program guidelines.
- Assemble complete, accurate loan files in proper order for underwriting.
- Verify required documentation and complete loan checklists before submission.
- Ensure the 1003, 1008, and loan approval summaries are accurate and consistent.
- Communicate with Loan Officers, borrowers, and Underwriters to obtain initial and missing documentation.
- Review loans for compliance with RESPA, TIL, HMDA, Regulation B, and related mortgage regulations and prepare required disclosures.
- Order and track third-party items such as property surveys, flood certificates, title commitments, and payoffs.
- Confirm all vendor orders and invoices are received and documented in the borrower’s e-file.
- Manage a pipeline of active loans, including status reporting and turn-time expectations.
- Assist in loan set-up, closing, secondary marketing, and servicing to clear suspense items with investors.
- Document all file-related communication in the conversation log.
- Help train and support new processors and other processing staff as needed.
What You Need
- Fluency in Portuguese and English, with the ability to clearly communicate in both languages.
- High school diploma or equivalent required.
- Minimum 5 years of residential mortgage processing experience.
- Experience with Encompass LOS.
- Working knowledge of RESPA and general mortgage/consumer lending regulations (including Regulation Z and Regulation B).
- Familiarity with DU, LP, Microsoft Office, and Windows.
- Strong math, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong prioritization and time management skills in a deadline-driven environment.
Benefits
- Competitive hourly pay range: approximately $24.04–$28.84/hour (plus bonus eligibility where applicable).
- Medical, dental, and vision coverage.
- 401(k) with company contribution.
- Company-provided short-term disability and employee assistance program.
- Wellness program and additional company benefits (details provided by employer).
If you’re an experienced bilingual Loan Processor who knows how to keep files clean and closings on track, this is your sign to make a move.
Level up your mortgage career from home and get in the mix.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 5, 2025 | Uncategorized
Help homeowners stay in their homes by guiding them through payment options, repayment plans, and financial relief programs. This fully remote role is ideal if you’re good on the phone, calm under pressure, and comfortable talking through money with empathy and firmness.
About Union Home Mortgage
Union Home Mortgage is a mortgage lender focused on helping borrowers achieve and maintain homeownership. They emphasize an inclusive, partner-focused culture where every team member can grow and contribute. As a Payment Assistance Specialist, you play a frontline role in supporting borrowers who’ve fallen behind, while keeping compliance and compassion in balance.
Schedule
- Fully remote role
- Full-time position
- Some evening and Saturday shifts required
- Must be comfortable handling inbound and outbound calls, email, and/or online chat
What You’ll Do
- Communicate with borrowers on delinquent mortgage accounts via phone, email, and online chat
- Provide updates on account status and document all interactions accurately
- Collect payments, set up promise-to-pay commitments, and establish realistic repayment plans
- Explain home retention options and alternatives to foreclosure in clear, simple language
- Gather and input borrower financial information into company systems
- Communicate non-home-retention options when appropriate
- Reach out to borrowers impacted by FEMA-declared disasters to explain available assistance
- Follow up on prior payment promises and keep borrowers accountable
- Maintain strict compliance with FDCPA and other relevant regulations on collection calls
- Adhere to investor, agency, and company guidelines
- Assist with administrative and clerical tasks as needed
What You Need
- High school diploma or equivalent
- Prior administrative experience
- Prior call center or phone-based customer service experience
- Comfort using computer systems and software (Microsoft Office, Outlook, Excel, etc.)
- Strong organizational and basic analytical skills
- Ability to apply basic math for payments, balances, and cash management
- Excellent customer service skills and a professional, calm attitude
- Very strong verbal and written communication skills
- Ability to build rapport, communicate with courtesy and diplomacy, and work with a diverse range of borrowers, staff, and outside contacts
Benefits
- Remote work flexibility
- E-Verify employer with equal opportunity practices
- Standard corporate benefits package (details typically include medical, dental, vision, retirement options, and paid time off; confirm specifics during interview or on company site)
If you have strong phone skills and a heart for helping people navigate financial stress, this is a solid next step.
Ready to support homeowners and build a stable remote career? Don’t overthink it—get your application in.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 5, 2025 | Uncategorized
Use your deep workers’ compensation and medical billing expertise to lead complex provider appeals and legal coordination while working from home. This senior remote role is ideal for someone who can translate dense billing disputes into clear, defensible resolutions that keep both providers and legal teams aligned.
About Paradigm
Paradigm is a specialty care management organization that focuses on people with complex injuries and diagnoses. Since 1991, they have led value based care with strong clinical outcomes for patients, payers, and providers. They are a certified Great Place to Work® and consistently ranked on Fortune’s Best Workplaces in Health Care list.
Schedule
- Full time, salaried position
- Monday through Friday, 8:00 a.m. to 5:00 p.m. (local time)
- Fully remote
- Open to candidates in Florida, Texas, and Arizona
What You’ll Do
- Serve as the main liaison between Medical Bill Review, Complex Claims, and Legal for provider disputes, appeals, and regulatory filings
- Lead resolution of complex provider billing appeals and reconsiderations
- Draft and refine clear, defensible written responses to providers and legal teams
- Review legal documents related to billing disputes and escalate or seek guidance when needed
- Maintain expert level knowledge of workers’ compensation fee schedules, coding standards, and bill review methodologies
- Identify patterns in disputes, recommend process improvements, and support internal training
- Represent Medical Bill Review in meetings with Compliance, Provider Relations, and Network Development
- Ensure accurate documentation and maintain audit ready records for all work
- Support cross functional collaboration to improve payment integrity and dispute outcomes
What You Need
- Bachelor’s degree or equivalent experience (advanced coursework in healthcare administration, legal studies, or medical billing is a plus)
- At least 7 years of national workers’ compensation bill review experience
- At least 3 years in appeals, reconsiderations, or legal coordination roles
- Advanced understanding of medical billing and coding (ICD 10, CPT, HCPCS) and workers’ compensation regulations
- Excellent written and verbal communication skills and a strong, professional phone presence
- Strong analytical and critical thinking skills with proven ability to handle complex cases
- Experience collaborating with legal, compliance, and operational teams
- Proficiency with Microsoft Office and bill review platforms
- High attention to detail with strong organizational and time management skills
Benefits
- Medical, dental, and vision insurance with multiple plan options (PPO, HDHP, HMO; Kaiser available for eligible CA employees)
- Competitive salary with 401(k) matching contributions
- Employer paid life and disability insurance
- Flexible spending accounts and commuter accounts
- Employer matched HSA contributions (for eligible plans)
- Paid time off, plus personal holiday programs for work life balance
- One paid volunteer day per year to give back to your community
- Robust learning and development support through programs like LEAP
Roles at this level do not stay open long, so if you are qualified, do not sit on it.
If you are ready to bring your workers’ compensation and appeals expertise to a mission driven healthcare team, this is your next move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 5, 2025 | Uncategorized
Help keep complex healthcare cases moving by coordinating high-priority conference calls that directly impact patient care. This fully remote admin role is for someone who lives in the details, handles last-minute changes without panicking, and loves being the calm center in a fast-moving day.
About Paradigm
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. Since 1991, they’ve led the way in value-based care with deep clinical expertise and strong partnerships across patients, payers, and providers. They’ve been certified as a Great Place to Work® and named to Fortune’s Best Workplaces in Health Care™, reflecting their commitment to an inclusive, employee-centric culture.
Schedule
- Full-time, hourly role
- Pay range: $20 – $23 per hour (based on experience and location)
- Fully remote, hiring in/around: Houston, TX; Chicago, IL; Tampa Bay, FL
- Standard business hours with the need to juggle time-sensitive calls
What You’ll Do
- Coordinate and schedule conference calls for Network Managers, Medical Directors, internal staff, and carrier contacts
- Work with the Paradigm management team to prioritize and organize conferences by urgency and required timelines
- Partner with designated contacts to establish carrier availability for customer education calls
- Act as a liaison for internal and external customers, providing professional, solutions-oriented customer service
- Manage frequent high-demand, high-urgency situations calmly and efficiently
- Communicate with internal teams, physicians, and medical staff in a clear and professional manner
- Safeguard IT systems by following Paradigm’s security policies, protecting passwords, and promptly reporting security incidents
- Produce clear written correspondence and maintain accurate scheduling and communication records
What You Need
- High school diploma or equivalent (required)
- Minimum 5 years of experience in administrative support in a fast-moving, demanding environment
- Intermediate to advanced computer skills, including strong knowledge of Microsoft Word and Outlook
- Excellent oral communication skills and professional phone presence
- Strong customer service mindset with upbeat, attentive telephone skills
- Proven ability to prioritize workload, work with minimal supervision, and handle last-minute changes
- Solid problem-solving skills: able to define issues, collect data, draw conclusions, and find creative solutions
- Comfortable multitasking and juggling multiple priorities in a fast-paced setting
Benefits
- Medical, dental, and vision insurance (PPO, HDHP, and HMO options with Cigna; Kaiser for CA employees)
- Competitive pay with additional financial incentives tied to performance in applicable roles
- 401(k) with company matching contributions
- Employer-paid life and disability insurance
- Flexible spending accounts and employer-matched HSA contributions
- Paid time off, paid holidays, and a personal holiday to support work-life balance
- One paid volunteer day per year to give back to your community
- Robust learning and development support, including structured onboarding and ongoing training
If you’re the one everyone trusts to “own the calendar,” keep plates spinning, and still sound calm on the phone, this role is built for you.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 5, 2025 | Uncategorized
Help build and maintain a high performing healthcare provider network from home while supporting better outcomes for injured and medically complex patients. This fully remote Provider Relations Specialist role lets you blend relationship management, contract support, and data insight in a growing, mission driven healthcare company.
About Paradigm
Paradigm is an accountable specialty care management organization that focuses on people with complex injuries and diagnoses. Since 1991, they have led the way in value based care, combining deep clinical expertise with strong provider partnerships to improve outcomes for patients, payers, and providers. Paradigm has been repeatedly recognized as a Great Place to Work and as one of Fortune’s Best Workplaces in Health Care.
Schedule
- Full time, salaried position
- Fully remote within the United States, hiring in Illinois, Colorado, Georgia, Texas, and Tennessee
- Collaboration with internal teams and external provider partners across time zones
What You’ll Do
- Serve as the primary point of contact for network providers, handling inquiries, documentation, and negotiation follow up
- Manage and nurture key provider relationships through regular reviews, QBRs, and annual stewardship meetings
- Support vendor and partner management, including routine check ins and performance reviews
- Execute and track single case agreements (SCAs), letters of agreement (LOAs), and other provider arrangements
- Maintain accurate contract records, provider contact logs, and supporting documentation for discussions and decisions
- Coordinate provider onboarding and education on Paradigm programs, expectations, and processes
- Monitor vendor deliverables, escalate issues when needed, and assist with data tracking and performance reporting
- Compile and analyze contract and billing data to support provider engagement, payment strategy, and network optimization
- Prepare clear summary reports or visualizations for internal and external stakeholders
- Identify trends, provider issues, or risk areas based on financial and operational data
What You Need
- Minimum 4 years of experience in provider relations and contract development
- Strong provider facing and internal communication skills
- Excellent written and verbal communication abilities
- Familiarity with reference based pricing models, single case agreements, and facility contracting concepts
- Working knowledge of Workers Compensation fee schedules, CMS methodology, medical coding, and standard billing practices
- Solid organizational skills, attention to detail, and ability to manage multiple priorities
- Bachelor’s degree in a relevant field or equivalent work experience
- Commercial healthcare experience strongly preferred
Benefits
- Competitive salary range starting at 66,800 to 92,000 USD per year, depending on experience and location
- Medical, dental, and vision insurance with multiple plan options
- 401(k) with company matching contributions
- Employer paid life and disability insurance
- Flexible spending accounts and commuter benefits where applicable
- Paid time off and personal holidays to support work life balance
- Paid volunteer day each year to give back to your community
- Learning and development support through Paradigm’s LEAP program and ongoing training
Roles like this do not stay open long, especially at a company with a strong culture and national recognition.
If you are ready to level up your healthcare operations career and own key provider relationships from a remote setting, this is your sign to move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 5, 2025 | Uncategorized
Help homeowners keep their mortgages on track from the comfort of your home. As a remote Payment Assistance Specialist, you’ll combine collections, counseling, and customer care to support borrowers who’ve fallen behind, guiding them toward realistic solutions instead of just chasing payments.
About Union Home Mortgage Corp
Union Home Mortgage is a mortgage lender focused on helping borrowers achieve and maintain homeownership. They emphasize a partner-focused culture, diversity, and long-term relationships, supporting both their customers and their fully remote team members with training, tools, and growth opportunities.
Schedule
- Full-time, fully remote
- Some evening and Saturday shifts required
- Phone, email, and online chat communication throughout the day
What You’ll Do
- Contact borrowers on delinquent mortgage accounts via phone, email, and/or online chat
- Provide account updates and collect payments, promise-to-pay commitments, and repayment plans
- Gather and accurately enter financial information and borrower data into company systems
- Explain home retention programs and non-retention options, including alternatives to foreclosure
- Reach out to borrowers impacted by FEMA-declared disasters and advise them of available assistance
- Follow up on prior promises and maintain consistent, professional communication
- Keep all activity in compliance with the Fair Debt Collection Practices Act (FDCPA) and other regulations
- Adhere to investor, agency, and company servicing and collection guidelines
- Assist with administrative and clerical tasks to support the loan servicing and collections team
What You Need
- High school diploma or equivalent
- Prior administrative experience
- Prior call center or phone-based customer service experience
- Comfortable accessing, inputting, and interpreting information using computer systems (Microsoft Office, Outlook, Excel, etc.)
- Solid basic math skills (adding, subtracting, multiplying, dividing, and general cash management)
- Strong organizational and analytical skills
- Excellent customer service skills and a professional, empathetic attitude
- Very strong verbal and written communication; able to handle sensitive calls with courtesy and diplomacy
Benefits
- Fully remote position
- Opportunity to grow in loan servicing, collections, and mortgage operations
- E-Verify employer with equal opportunity and inclusive workplace practices
If you want a remote role where your calls actually help people protect their homes, this is a strong fit to jump on now.
Happy Hunting,
~Two Chicks…
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