by twochickswithasidehustle | Jun 29, 2022 | Uncategorized
Job DetailsJob Location
Erie Humboldt Park Health and Dental Center – 2750 W. North – Chicago, ILRemote Type
Optional Work from HomeEducation Level
2 Year Degree
The Data Entry Specialist supports Patient Programs teams by entering client service data in the Medical Home Network portal system. The staff member translates medical record documentation into this external facing system to ensure that Erie meets all the grant objectives and agency goals related to care management activities. The Data Entry Specialist plays a key role in the team’s performance and its ability to serve patients with the various needs that they may have.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Works with Population Health Manager, Care Managers, Care Coordinators, SDOH Navigators, and SDOH Manager to create reports that capture needed data from the electronic medical record.
- Utilizing extracted data, performs data entry in the MHN Connect Portal to capture activities completed by patient-facing teams.
- Collaborate with other Patient Programs staff as needed. Participates in the establishment of quantitative goals to be achieved in the role.
- Escalates problems or challenges that arise as part of the role and documentation in MHN Connect.
- Perform other duties as assigned.
QUALIFICATIONS
- High School diploma or equivalent required
- Associates degree or some college preferred
- Flexible education/experience requirements: Associates degree preferred or 3 equivalent combination of education and relevant work experiences required
- One year of data entry experience, preferably in a health care setting
- Strong computer and data skills
- Intermediate proficiency in Microsoft Office preferred
- Attentive to detail. Interpersonal and oral communication skills
- Bilingual fluency (English/Spanish) helpful, but not required
- Previous experience and/or interest working in a healthcare setting preferred
APPLY HERE
by twochickswithasidehustle | Jun 29, 2022 | Uncategorized
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
What will you do?
- Assist in conducting client calibration calls.
- Monitor and audit agent calls to provide trends and lessons learned to both agents and operations team.
- Provide the QA Supervisor & Manager with data on the status of the operation’s quality assurance.
- Serve as a Subject Matter Expert (SME) for contact center standard operating policies and
- Act as a point of contact for the support staff to assist with questions with workflows and projects and handle escalated customer/member calls from support staff (escalated Supervisor calls) for resolution.
- Responsible for updating client logs and coordinating training for Quality Assurance team to ensure compliance for weekly QA feedbacks.
- Respond to QA issues via ticket and/or emails with urgency and immediacy.
- Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.
- Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.
- Cross-train in the day-to-day call center skills, tasks, and projects.
- Perform any additional duties assigned.
What does it take?
- Schedule is best M-F from 9am EST to 5pm EST, but time can be flexible as long as daily work is consistently completed with accuracy and client sessions are attended.
- 1+ year experience working in a virtual contact center environment OR 6+ months service contract with ACD Direct.
- Knowledgeable in Microsoft Office products (Excel, Word, Outlook).
- Time management and customer service skills
- Good Coaching skills
- Familiar with the 1099 agent model
- Must be able to work evening and weekends (Friday, Saturday and Sunday) if needed.
How we will support you?
– Salary:
- $12.50/hr to start with potential for an increase after 90 days.
- After completing 90 days with a satisfactory review – compensation will increase to $13.00/hr
– Remote Work – No commute time to the office
– Equipment Provided:
- Laptop
- Headset
- Monthly Cell Phone Stipend
- Monthly Internet Stipend
– Benefits:
- Medical/Vision and Dental Insurance
- Flexible Spending Account / Health Savings Account
- Personal Accident Insurance
- 401(k)/Roth with matching
- Tiered PTO based upon length of employment
- Discounts & Life Services offered through Optum EAP
– Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 18 years!)
APPLY HERE
by twochickswithasidehustle | Jun 29, 2022 | Uncategorized
BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on talent. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies like Google, Pinterest, and Udemy.
About the Role:
We are looking for a Customer Service Representative to join our Team and answer the company’s chat system.
IMPORTANT: Availability to work in the following schedule:
Monday: 8:00 AM to 11:00 AM.
Tuesday: 8:00 AM to 1:00 PM.
Wednesday: 8:00 AM to 1:00 PM.
Thursday: 8:00 AM to 1:00 PM.
Friday: 8:00 AM to 1:00 PM.
What You’ll Do:
- Be connected to our chat system during the working hours.
- Answer all the persons connecting to our chat system, getting the relevant information from them.
- Perform extensive searches on the Web to find Lead’s & Company’s Contact Information.
- Upload Data of New Leads to the system database and the Marketing Spreadsheet.
- Forward information to other Teams such as Recruiting, HR, etc. of people who connect to the chat with questions.
You must have:
- 3-5 years of experience as a Data Entry or Sales Agent.
- Experience in Sales Support roles (desirable).
- Detail oriented and deadline driven.
- Ability to work autonomously and remotely.
- Methodic and able to follow processes.
- Advanced English level.
BairesDev Offers:
- 100% remote work.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
APPLY HERE
by twochickswithasidehustle | Jun 29, 2022 | Uncategorized
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Role Responsibilities
As our Social Media Content Strategist you will help support Secureworks’ social media and content program. This position will work cross-functionally with key stakeholders to bring our messages to life. You are ambitious, results-oriented, have a pulse on the social landscape, and have helped lead strategy and best practices in social media.
Help drive the strategy and development of social media programs that support Secureworks’ goals to build brand’s visibility, credibility and consideration. Use data and experience to build creative new approaches to reaching our customers and prospects
Develop the editorial content calendar and oversee the publication of weekly content. Ensure that the content is available for the Secureworks’ team.
Consult with cross-functional teams who are seeking ways to integrate social media within their programs; provide guidance, expert advice and a strategy that fits within overall social strategy.
Stays current with social media trends and incorporates into strategy as appropriate to improve demand gen effectiveness.
Minimum Requirements
2 years of experience in B2B social media content development, publishing and metrics for Twitter, LinkedIn, and Facebook.
2 years B2B social content development or content strategist role.
2 years’ experience working with social media scheduling and analytics tools such as Sprinklr.
Preferred Skills
Agency and/or Tech industry experience
Skilled in developing social marketing strategies that are native to each channel and that can deliver tangible results
Experience working on creative and innovative B2B social media campaigns
Attention to detail, excellent organization skills, and ability to run multiple projects and responsibilities
Location: US Remote
LI-Remote
Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.
As members of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies and ensure our recruitment process is inclusive and accessible.
Job ID: R174027
APPLY HERE
by twochickswithasidehustle | Jun 28, 2022 | Uncategorized
Employer: Cars.com
About the Role:
The AR Analyst is the central figure of responsibility in the successful management of Account Receivables balances. The primary responsibility of the AR Analyst is to establish and maintain communication lines with various customer departments that may impact the payment status of customers, thus impacting Accounts Receivable. The ideal AR Analyst will proactively identify and quantify credit risk issues and create solutions for the resolution of these items. The position requires excellent communication and negotiating skills, strong analytical skills, and advanced organizational and presentation abilities.
Additional duties include but are not limited to:
- Review and analyze 1250+ Dealer Customer AR accounts by making collection inquiries and efforts via phone, email and fax.
- Ability to proactively research any billing discrepancies causing the collection issue and make necessary corrections, including but not limited to: processing cancellation requests, issuing credits, applying misapplied payments and writing off debt when necessary.
- Communicate to customer in a professional manner
- Work closely with Sales to escalate and communicate the collection issues and communicate the resolution to Sales
- Thoroughly document all contacts on each account
- Responsible for meeting weekly, monthly and quarterly collection goals on assigned accounts.
- Prepare credits and/or billing corrections per established company guidelines
ACCOUNTABILITY AND DECISION MAKING:
- Responsible for managing all aspects of the Accounts Receivable accounts assigned in accordance with the Company credit and collection guidelines and policies.
- Responsible for communicating to the respective departments the root cause for collection issues that are related to billing discrepancies, product performance issues, sales issue, etc.
- Ability to provide resolution to collection issues to Management
- Ability to quickly identify accounts at risk proactively before delinquency become inevitable
INTERNAL AND EXTERNAL CONTACTS:
- Communicate with external customers in a professional manner at all times to determine the root cause for the collection issue.
- Communicate with Sales to inform issues with their accounts and provide resolution
- Communicate collection issues due to internal process/training or product issues resulting in collections issues so the issues are addressed in a timely manner
Required Skills:
- Excellent verbal and written communication skills
- General knowledge of accounts receivable
- Knowledge of internet and email protocols
- Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
- Ability to meet monthly AR goals as provided by Management Ability to analyze AR account trends and proactively resolve any collection issues
- Knowledge of Microsoft Office (Excel and Word) program
- Knowledge of G-Suite (Gmail, Sheets & Docs) program
- Knowledge of Peoplesoft preferred
Required Experience:
- 4 Year College Degree
- Ability to work in a fast-paced changing environment.
- 2 to 4 years of work experience required, in related area preferred
APPLY HERE
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